LogMeIn Rescue vs VNC Connect comparison

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2,410 views|1,527 comparisons
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2,792 views|2,569 comparisons
100% willing to recommend
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Executive Summary

We performed a comparison between LogMeIn Rescue and VNC Connect based on real PeerSpot user reviews.

Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access.
To learn more, read our detailed Remote Access Report (Updated: March 2024).
768,740 professionals have used our research since 2012.
Featured Review
SachinAnikar
Anonymous User
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It works with different operating systems, I can connect to a PC or Mac.""I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing.""There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them.""The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it.""It is very straightforward to set up, use, install, and transfer sessions.""Being able to transfer files quickly and easily via the remote file manager.""The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product.""​The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away.​"

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"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."

More VNC Connect Pros →

Cons
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal.""Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control.""I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot.""it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device.""Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, ​it's always a problem.""I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use.""The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients.""They need to combine computer and mobile end-user support to be a more streamlined experience."

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"We occasionally have issues with the graphic software of the interface."

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Pricing and Cost Advice
  • "The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
  • "It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​"
  • "Look at the different plans they have. Do not pay for a plan you do not need.​"
  • "The pricing is a little on the higher side, though.​"
  • "Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."
  • "The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."
  • "It's definitely worth the value."
  • "​The rescue model is licensed by user."
  • More LogMeIn Rescue Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:LogMeIn is a remote tool that I use for remote solutions.
    Top Answer:On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
    Top Answer:The solution’s pricing could be improved.
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    Ranking
    13th
    out of 44 in Remote Access
    Views
    2,410
    Comparisons
    1,527
    Reviews
    1
    Average Words per Review
    211
    Rating
    9.0
    16th
    out of 44 in Remote Access
    Views
    2,792
    Comparisons
    2,569
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Learn More
    Overview

    LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

    Free Trial

    Intuitive remote control
    Use the mouse and keyboard (or touchscreen) in front of you as though they belong to the remote computer.

    Send special keys and combinations such as Ctrl-Alt-Del, and copy and paste text in either direction. Type in confidence that characters will be interpreted correctly, whatever your platform, keyboard or input language.

    Tried and tested performance
    As the original inventors of VNC® technology, we know how to create a responsive screen sharing experience that's as good as being there.

    Our patent-protected technology automatically optimizes to the speed of your network, and is especially effective in low-bandwidth and high-latency environments.

    Cross-platform support
    PC to PC and mobile to PC across Windows, Mac, Linux, Raspberry Pi, iOS and Android.

    With an Enterprise subscription, you also get a key to install our VNC® 5.x software on a wide range of older and UNIX operating systems too, so your legacy hardware remains accessible.

    Attended and unattended access
    Connect whether remote computer owners are present or not.

    Remotely access your own computers, monitor or patch equipment in the field, support customers or colleagues, and much more. Learn about the many ways our customers use VNC® Connect.

    Direct and cloud connectivity
    Our cloud service automatically brokers cloud connections between devices wherever they are.

    So you don’t need to rely on a VPN, or conduct complex and insecure port-forwarding and firewall configuration.

    With an Enterprise subscription, you can establish direct connections as well (or instead), perfect for locked down or offline network environments. For more information, start with our document cloud versus direct.

    Pre-install or connect on demand
    Add device access to your subscription, install VNC® Connect on every device you own or manage, and enable access by anyone at any time.

    Alternatively, add instant support to your subscription and connect in seconds on demand, leaving no footprint. Or add both capabilities, and cover every remote access use case.

    File transfer, printing and chat
    During a session, you're not restricted to just interacting with the remote screen.

    You can transfer files in either direction, print files directly to a printer where you are (rather than to a printer attached to the remote computer), and securely chat with other users connected at the same time as you.

    Secure by design
    VNC® Connect is built from the ground up with security in mind, to balance the control you need with the privacy that compliance requires.

    Sessions are encrypted end-to-end using up to 256-bit AES encryption. Authentication is mandatory at the point of connection and never delegated to the cloud. Protect your computers with multi-factor authentication, single-sign on (SSO), granular access control and rich session permissions.

    Multilingual support
    VNC® Connect is available in French, German, Spanish and Brazilian Portuguese as well as English, with more translations on the way.

    Connect-Features-TeamManagement.png
    Online team management
    Manage remote computers, the people you invite into your team to share remote access with, and their roles and permissions from one central location.

    Remote deployment
    With an Enterprise subscription, you can deploy VNC® Connect in bulk, offline or remotely using your standard enterprise tooling.

    In addition, you can configure VNC® Connect remotely using policy, and lock it down to prevent change.

    Virtual desktops under Linux
    With an Enterprise subscription, you can create virtual desktops on Linux computers.

    This might be useful to enable visual remote access to headless Linux systems, or provide separate workspaces for simultaneous users of a shared resource.

    Sample Customers
    Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.
    Telesat Canada, St. Anthony's School, Pratt and Whitney, City of Sacramento
    Top Industries
    REVIEWERS
    Computer Software Company38%
    Retailer25%
    Translation And Localization Position13%
    Manufacturing Company13%
    VISITORS READING REVIEWS
    Manufacturing Company13%
    Computer Software Company11%
    Financial Services Firm9%
    Construction Company8%
    VISITORS READING REVIEWS
    Manufacturing Company30%
    Computer Software Company12%
    Government7%
    Comms Service Provider5%
    Company Size
    REVIEWERS
    Small Business75%
    Midsize Enterprise8%
    Large Enterprise17%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise13%
    Large Enterprise59%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise10%
    Large Enterprise71%
    Buyer's Guide
    Remote Access
    March 2024
    Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: March 2024.
    768,740 professionals have used our research since 2012.

    LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while VNC Connect is ranked 16th in Remote Access. LogMeIn Rescue is rated 9.0, while VNC Connect is rated 9.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of VNC Connect writes "Reliable and trustworthy remote access software, with responsive technical support ". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and LogMeIn Pro, whereas VNC Connect is most compared with OpenText Exceed TurboX, Apache Guacamole, Dameware Remote Support, Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and TeamViewer.

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.