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LogMeIn Rescue Reviews

Vendor: GoTo
4.5 out of 5
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What is LogMeIn Rescue?

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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LogMeIn Rescue is the #18 ranked solution in top Remote Access solutions. PeerSpot users give LogMeIn Rescue an average rating of 9.0 out of 10. LogMeIn Rescue is most commonly compared to Microsoft Intune: LogMeIn Rescue vs Microsoft Intune. LogMeIn Rescue is popular among the large enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 19% of all views.
Buyer's Guide
LogMeIn Rescue
September 2025
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LogMeIn Rescue mindshare

As of September 2025, the mindshare of LogMeIn Rescue in the Remote Access category stands at 1.8%, down from 2.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
LogMeIn Rescue1.8%
TeamViewer Business11.1%
Microsoft Intune9.7%
Other77.4%
Remote Access

PeerResearch reports based on LogMeIn Rescue reviews

TypeTitleDate
CategoryRemote AccessSep 17, 2025Download
ProductReviews, tips, and advice from real usersSep 17, 2025Download
ComparisonLogMeIn Rescue vs Microsoft IntuneSep 17, 2025Download
ComparisonLogMeIn Rescue vs Microsoft Remote Desktop ServicesSep 17, 2025Download
ComparisonLogMeIn Rescue vs TeamViewer BusinessSep 17, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Intune4.19.7%94%301 interviewsAdd to research
Microsoft Remote Desktop Services4.09.5%86%80 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

LogMeIn Rescue's standout features include fast performance, easy file transfer, screen darkening, reboot without user presence, auto-reconnect, technician invitation, laser pointer for guidance, and easy-to-use interface. It's praised for simplicity, quick customer connection, and single-click accessibility via their app. Long market presence and comprehensive features make it highly valued by users.
  • "LogMeIn is a remote tool that I use for remote solutions."
  • "The solution has been in the market for the past 20 years. For us, it is one of the best tools."
  • "The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."

Room for Improvement

LogMeIn Rescue requires better customer service and billing issue resolution. Users suggested combining Rescue and Central for integrated functionality. Improved integration with other CRM products is needed. Frequent updates that necessitate rebuilding the app frustrate users. Learning sessions have turned into sales pitches rather than offering deeper technological insights. The addition of new features and mobile device support are lacking. Linux support has limitations that need addressing. Pricing improvements are also suggested.
  • "The solution’s pricing could be improved."
  • "We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
  • "Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

ROI

Users indicate that LogMeIn Rescue significantly reduced downtime, increased productivity, and improved customer satisfaction. They highlight quick problem resolution and enhanced remote support capabilities. Cost savings were emphasized due to decreased on-site visits and faster issue resolution. Users appreciated the seamless integration and noted a positive impact on team efficiency. Overall, users strongly agree that LogMeIn Rescue delivered substantial value and positively influenced various business aspects.

Pricing

LogMeIn Rescue is considered pricey by users, though it offers reliable, industry-leading features. Without long-term commitments or large licenses, costs can reach $120 per user per month, nearly three times more than alternatives like ScreenConnect. Users appreciate the flexibility in licensing options, including monthly and yearly plans. Despite high costs, the ease of use and reliability justify the expense for many enterprises. Licensing is straightforward, contributing to the overall positive perception despite its expense.
  • "On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."
  • "I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
  • "Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

Popular Use Cases

Companies use LogMeIn Rescue for customer support by remotely accessing desktops and applications to handle error messages, guide users, perform upgrades, and carry out regular maintenance. It's utilized extensively by software companies for managing servers, assisting sales reps with iPads, and troubleshooting customer issues. They also leverage it for client training and addressing software-related concerns. Manufacturers employ it to reduce support time for physical machines, replacing the need for on-site engineers.

Service and Support

Customer service experiences with LogMeIn Rescue are mixed. Some users report unresolved billing issues, leading them to switch providers. Others highlight the technical support's expertise, particularly for advanced users. While past interactions were prompt, recent support responses have slowed, causing frustration. Multilingual support is appreciated, and LogMeIn Rescue is noted for its reliability in high-security environments. Users value its effectiveness despite occasional service delays and communication challenges.

Deployment

Users found LogMeIn Rescue's initial setup straightforward and quick, with deployment often taking around an hour. The SaaS model simplifies maintenance and updates. Some found it easy with minimal training required, while others mentioned slight complexities initially. Training resources include video libraries, user group meetings, and live presentations. Companies deployed it without significant issues and appreciated the seamless integration. However, older interface design and occasional connectivity challenges were noted.

Scalability

LogMeIn Rescue is highly scalable, accommodating various use cases and user counts effectively. Organizations can add or rotate seats with ease, supporting multiple time zones and shift rotations. It suits both short-term tasks and ongoing maintenance needs, showing flexibility for different levels of IT support. Achieving widespread adoption, it handles numerous connections without issues, being ideal for medium and enterprise businesses.

Stability

LogMeIn Rescue is described as very stable, with minimal maintenance required. Users highlight its reliable, quick connections, with no significant downtime. With 99.99% uptime, it is praised for its excellent stability, outranking competitors like Google. Users appreciate its flawless performance and stress-free client support, rating it ten out of ten for stability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our LogMeIn Rescue Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business8
Midsize Enterprise1
Large Enterprise2
By reviewers
By visitors reading reviews
Company SizeCount
Small Business61
Midsize Enterprise14
Large Enterprise113
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
19%
Computer Software Company
10%
Financial Services Firm
7%
Comms Service Provider
6%
Government
6%
Insurance Company
6%
Healthcare Company
5%
Retailer
5%
Construction Company
4%
Legal Firm
3%
Energy/Utilities Company
3%
Outsourcing Company
3%
Transportation Company
3%
Performing Arts
3%
Non Profit
2%
Consumer Goods Company
2%
University
2%
Engineering Company
2%
Real Estate/Law Firm
2%
Educational Organization
1%
Pharma/Biotech Company
1%
Wholesaler/Distributor
1%
Media Company
1%
Logistics Company
1%
Leisure / Travel Company
1%
Hospitality Company
1%
Wellness & Fitness Company
1%
Sports Company
1%
Aerospace/Defense Firm
1%
Renewables & Environment Company
1%
Local Government
1%

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LogMeIn Rescue customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

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Product Categories

Product Categories
Remote Access

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LogMeIn Rescue Reviews Summary
Author infoRatingReview Summary
Regional Partner Manager - India at To be determined Company5.0No summary available
Director Consulting Services at LTIMINDTREE4.5I find LogMeIn Rescue valuable for remote solutions, although the pricing could be improved. I haven't used or considered other solutions, and there's no specific cloud provider mentioned. My focus is on its remote access capabilities.
Vice President at a tech vendor with 11-50 employees4.0No summary available
VP at Step 1 Software5.0No summary available
President/CEO at Microwize Technology, Inc.4.5No summary available
Net Admin at a translation and localization position with 51-200 employees4.0No summary available
IT Manager at a retailer with 51-200 employees4.0No summary available
President/CEO at Microwize Technology, Inc.5.0No summary available