LogMeIn Rescue Reviews

Name: LogMeIn Rescue
Brand: LogMeIn
Rating: 0 (1 reviews)

1 review

183 followers

What is LogMeIn Rescue?UNIXBusinessApplication
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LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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Buyer's Guide

Remote Access

September 2023

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Helped 734,024 peers since 2012

Key learnings from peers

Pricing

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
"The rescue model is licensed by user."
"The pricing is worth the value."

Valuable Features

"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."

Room For Improvement

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."

Pricing

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."
"The rescue model is licensed by user."
"The pricing is worth the value."

Valuable Features

"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."

Room For Improvement

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Remote Access Buyer's Guide for additional reliable information.

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LogMeIn Rescue customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

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