LogMeIn Central vs LogMeIn Rescue comparison

Why PeerSpot?

The compared LogMeIn Central and LogMeIn Rescue solutions aren't in the same category. LogMeIn Central is ranked #13 in RMM , and holds a 3.9% mindshare in the category. LogMeIn Rescue is ranked #20 in VUS , and holds a 2.3% mindshare. Additionally, 100% of LogMeIn Central users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

LogMeIn Central

Read 19 LogMeIn Central reviews

2,522 Views
1,967 Comparison Views

100% willing to recommend

LogMeIn Rescue

Read 20 LogMeIn Rescue reviews

3,215 Views
2,958 Comparison Views

100% willing to recommend

LogMeIn Central

LogMeIn Rescue

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between LogMeIn Central and LogMeIn Rescue based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, datto and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: October 2026).

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LogMeIn Central

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (13th)

LogMeIn Rescue

Average Rating

9.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

Remote Access (20th)

Mindshare comparison

LogMeIn Central and LogMeIn Rescue aren’t in the same category and serve different purposes. LogMeIn Central is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 3.9%, up 3.2% compared to last year.
LogMeIn Rescue, on the other hand, focuses on Remote Access, holds 2.3% mindshare, up 2.0% since last year.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
LogMeIn Central	3.9%
Kaseya VSA	9.7%
NinjaOne	9.4%
Other	77.0%

Remote Monitoring and Management (RMM)

Remote Access Mindshare Distribution
Product	Mindshare (%)
LogMeIn Rescue	2.3%
TeamViewer	8.1%
Microsoft Remote Desktop Services	6.6%
Other	83.0%

Remote Access

Featured Reviews

reviewer1191933

Associate Director of Information Technology at a computer software company with 51-200 employees

Scalable, good search features, and good options for multiple displays

I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with. The search features are really nice. When you type in a keyword, every single thing, whether it's a group or a machine, with that phrase will come up. There are a lot of features that we just don't utilize and maybe we could, but we're pretty straightforward about it. It is nice to use the file transfer feature from time to time, and it is really nice to be able to just copy from your desktop and paste onto the LogMeIn session.

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SachinAnikar

Director Consulting Services at LTIMINDTREE

A highly stable and scalable remote tool that can be used for remote solutions

LogMeIn is a remote tool that I use for remote solutions The solution’s pricing could be improved. We are a service integrator and have been using LogMeIn Rescue for quite a while now. I rate LogMeIn Rescue ten out of ten for stability. Our customers are mostly medium and enterprise…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a scalable solution."

"It's easy to install, and it's robust and secure."

"All in all, the ROI was great as it saved me a lot of time - And time is money!"

"Unattended remote assistance is the most valuable for us – I save travel time and money."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

More LogMeIn Central pros

"it's very easy to use, it's very efficient."

"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."

"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."

"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."

"It is very stable. It adjusts to bandwidth very well."

"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."

"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."

More LogMeIn Rescue pros

Cons

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"I recall that there was something about the pricing structure that wasn't ideal, but I cannot recall the exact details."

"The only thing I found is that they've gotten very, very expensive over the years."

"It is easy to get locked out, which is something that needs to be improved."

"While I am not in charge of the finances, I do know that the solution is expensive as hell."

"The client could have a bit more functionality, as some changes can only be made through the web interface."

"Cost. It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

More LogMeIn Central cons

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"The iPhone support has been the Achilles heel for the longest time, because all of my users are on iPhones."

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."

"The solution’s pricing could be improved."

"As a whole, I am still a little disappointed with the mobile side of it."

"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

"They have raised their price so high on all their products, it has left room for competitors to come in."

More LogMeIn Rescue cons

Pricing and Cost Advice

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"It really is an expensive product for me."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app. It costs me a lot of money every month at LogMeIn. "

More LogMeIn Central pricing and cost advice

"The pricing is a little on the higher side, though."

"Look at the different plans they have. Do not pay for a plan you do not need."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

"The pricing is worth the value."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

13%

Manufacturing Company

10%

Financial Services Firm

Outsourcing Company

Construction Company

15%

Outsourcing Company

13%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	1

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	2

Comparisons

Kaseya VSA vs LogMeIn Central

Compared 13% of the time

TeamViewer vs LogMeIn Central

Compared 12% of the time

Datto Remote Monitoring and Management vs LogMeIn Central

Compared 9% of the time

ConnectWise Automate vs LogMeIn Central

Compared 7% of the time

N-able N-sight Remote Monitoring & Management vs LogMeIn Central

Compared 7% of the time

More LogMeIn Central Competitors

TeamViewer vs LogMeIn Rescue

Compared 16% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 11% of the time

ScreenConnect vs LogMeIn Rescue

Compared 10% of the time

GoTo Resolve vs LogMeIn Rescue

Compared 9% of the time

Devolutions Remote Desktop Manager vs LogMeIn Rescue

Compared 4% of the time

More LogMeIn Rescue Competitors

Product Reports

Buyer's Guide

LogMeIn Central

October 2026

Download LogMeIn Central product report

Buyer's Guide

LogMeIn Rescue

October 2026

Download LogMeIn Rescue product report

Overview

LogMeIn Central provides remote access, unattended remote assistance, and file transfer features. It supports tasks like system management without user intervention and is favored for its speed, security, and remote control capabilities.

LogMeIn Central is designed for organizations requiring efficient IT management and robust remote support. It enables access to servers, desktops, and laptops, assisting remote employees in maintaining connectivity. Tasks such as system updates, backups, network configurations, and security management are seamlessly executed, ensuring operational efficiency and secure client system administration. Users benefit from managing endpoints and maintaining consistent connectivity across locations. Challenges remain with screen clarity, pricing, and browser updates, while enhancements are desired for file transfer intuitiveness, API robustness, and web functionality. Customer service responsiveness and billing clarity are noted areas for improvement.

What are the main features of LogMeIn Central?

Remote Access: Provides secure control of devices from afar.
Unattended Remote Assistance: Allows intervention without user presence.
File Transfer: Supports transferring files across devices.
Multiple Displays: Facilitates remote management of multiple screens.
Keyword Search: Enhances system management efficiency.
Granular Permissions: Organizes access for efficiency with multiple clients.

What benefits should users consider?

Operational Efficiency: Streamlines remote IT tasks and support.
Enhanced Security: Protects data and maintains secure connections.
Time Management: Enables system updates during non-working hours.
Versatile Support: Adapts to a diverse range of client systems.

In specific industries such as non-profits and educational institutions, LogMeIn Central plays a crucial role in managing technology infrastructure across campuses or locations. Despite cost concerns, it remains a preferred tool for IT professionals handling numerous endpoints, enhancing productivity while maintaining budgetary constraints.

GoTo

LogMeIn Rescue offers remote IT support with features like remote access, unattended access, and file transfer, ensuring efficient problem-solving. Its compatibility with diverse systems makes it a valuable tool for IT professionals.

Renowned for its ease of use, speed, and broad compatibility, LogMeIn Rescue allows technicians to manage PCs through firewalls, view event logs, and offer live support unobtrusively. Its simplicity and reliability make it essential for remote IT support, although it faces challenges with mobile integration and system crashes, especially on Mac. Users have noticed outdated interfaces and limited iOS support, emphasizing a need for better iPad and iPhone functionality. Integration with other LogMeIn products is lacking, with frequent updates adding to user concerns.

What are LogMeIn Rescue's key features?

Remote Access: Enables secure connection to client systems for troubleshooting.
Unattended Access: Allows access without user intervention.
File Transfer: Facilitates easy exchange of files for resolution and updates.
Screen Sharing: Provides visual support by sharing client screens.
Safe Mode Reboot: Troubleshoots challenging issues in safe mode.

What benefits should users look for in LogMeIn Rescue reviews?

Ease of Use: Simplifies technical support processes.
Efficiency: Reduces time spent solving IT issues remotely.
Comprehensive Toolset: Offers a wide range of tools for IT management.
Reduced On-Site Visits: Minimizes the need for physical presence for support.

LogMeIn Rescue is widely implemented in IT support, manufacturing, and healthcare. Technicians remotely access workstations, servers, and mobile devices to troubleshoot, update, and provide training. This approach enhances efficiency and decreases the necessity for on-site visits, supporting immediate and routine tasks.

GoTo

Sample Customers

Au Bon Pain, BELL (Building Educated Leaders for Life)

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2026

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