We performed a comparison between LogMeIn Central and LogMeIn Rescue based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."
"It allows you to transfer along with many other functions."
"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."
"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."
"The initial setup was simple."
"It saves us drive time, we don't have to go to clients. We can just use remote access."
"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."
"Using the product, we provide a quicker response when supporting customers."
"Has an easy way to remote on to a remote computer without having prior access to it."
"The solution has been in the market for the past 20 years. For us, it is one of the best tools."
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"Ability to save a permanent remote connection, hold, and/or transfer."
"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."
"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."
"it's very easy to use, it's very efficient."
"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."
"It is easy to get locked out, which is something that needs to be improved."
"It's not really a true RMM product but more of just a remote access."
"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."
"There are some screens that are just ugly and difficult to manipulate."
"They should provide intermediate device limit options for the users."
"File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. "
"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"They need to improve their technical support."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. LogMeIn Central is rated 8.6, while LogMeIn Rescue is rated 9.0. The top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". LogMeIn Central is most compared with TeamViewer, NinjaOne, Microsoft Configuration Manager, Kaseya VSA and Atera, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, VNC Connect and LogMeIn Pro.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
