LogMeIn Central vs LogMeIn Rescue comparison

The compared LogMeIn Central and LogMeIn Rescue solutions aren't in the same category. LogMeIn Central is ranked #14 in RMM , and holds a 3.2% mindshare in the category. LogMeIn Rescue is ranked #18 in VUS , with an average rating of 9.0, and holds a 1.8% mindshare. Additionally, 100% of LogMeIn Central users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

LogMeIn Central

Read 19 LogMeIn Central reviews

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546 Comparison Views

100% willing to recommend

LogMeIn Rescue

Read 20 LogMeIn Rescue reviews

1,127 Views
1,059 Comparison Views

100% willing to recommend

LogMeIn Central

LogMeIn Rescue

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Executive Summary

We performed a comparison between LogMeIn Central and LogMeIn Rescue based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, N-able and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: October 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LogMeIn Central

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (14th)

LogMeIn Rescue

Average Rating

9.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

Remote Access (18th)

Mindshare comparison

LogMeIn Central and LogMeIn Rescue aren’t in the same category and serve different purposes. LogMeIn Central is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 3.2%, down 4.7% compared to last year.
LogMeIn Rescue, on the other hand, focuses on Remote Access, holds 1.8% mindshare, down 2.1% since last year.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
LogMeIn Central	3.2%
Kaseya VSA	18.2%
NinjaOne	13.5%
Other	65.1%

Remote Monitoring and Management (RMM)

Remote Access Market Share Distribution
Product	Market Share (%)
LogMeIn Rescue	1.8%
TeamViewer Business	11.1%
Microsoft Intune	9.6%
Other	77.5%

Remote Access

Featured Reviews

Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Has good stability and an easy initial setup process

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Unattended remote assistance."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."

"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."

"I like being able to dial in and transfer files for updates."

"Provides remote access, allows me to get inside our network to be able to fix problems."

More LogMeIn Central pros

"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."

"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."

"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."

"The time it takes to troubleshoot one of our users is cut significantly."

"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."

"Has an easy way to remote on to a remote computer without having prior access to it."

"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."

"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."

More LogMeIn Rescue pros

Cons

"File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. "

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"The initial load is terribly slow and often has delays with the login page loading."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"There are some screens that are just ugly and difficult to manipulate."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

More LogMeIn Central cons

"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"

"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"The solution’s pricing could be improved."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."

More LogMeIn Rescue cons

Pricing and Cost Advice

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app. It costs me a lot of money every month at LogMeIn. "

"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."

"We went with it for pricing reasons, that it was the biggest bang for our buck, by combining the ability to have a central security console, as well as a central point for user administration."

"Coming from where it was free, it's getting to be expensive."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

More LogMeIn Central pricing and cost advice

"Look at the different plans they have. Do not pay for a plan you do not need."

"The rescue model is licensed by user."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

"It's definitely worth the value."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Insurance Company

Educational Organization

Computer Software Company

Performing Arts

Manufacturing Company

12%

Computer Software Company

10%

Comms Service Provider

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	1

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	2

Questions from the Community

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What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

Comparisons

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Compared 14% of the time

Kaseya VSA vs LogMeIn Central

Compared 13% of the time

Datto Remote Monitoring and Management vs LogMeIn Central

Compared 11% of the time

ConnectWise RMM vs LogMeIn Central

Compared 11% of the time

Atera vs LogMeIn Central

Compared 9% of the time

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GoTo Resolve vs LogMeIn Rescue

Compared 20% of the time

TeamViewer Business vs LogMeIn Rescue

Compared 16% of the time

Microsoft Intune vs LogMeIn Rescue

Compared 14% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 12% of the time

BeyondTrust Remote Support vs LogMeIn Rescue

Compared 7% of the time

More LogMeIn Rescue Competitors

Product Reports

Buyer's Guide

LogMeIn Central

October 2025

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Buyer's Guide

LogMeIn Rescue

October 2025

Download LogMeIn Rescue product report

Overview

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

GoTo

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

GoTo

Sample Customers

Au Bon Pain, BELL (Building Educated Leaders for Life)

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

Remote Monitoring and Management (RMM)

October 2025

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