LogMeIn Central vs LogMeIn Rescue comparison

The compared LogMeIn Central and LogMeIn Rescue solutions aren't in the same category. LogMeIn Central is ranked #8 in RMM , with an average rating of 10.0, and holds a 4.1% mindshare in the category. LogMeIn Rescue is ranked #12 in VUS , with an average rating of 9.0, and holds a 1.9% mindshare. Additionally, 100% of LogMeIn Central users are willing to recommend the solution, compared to 100% of LogMeIn Rescue users who would recommend it.

LogMeIn Central

Read 19 LogMeIn Central reviews

664 Views
397 Comparison Views

100% willing to recommend

LogMeIn Rescue

Read 20 LogMeIn Rescue reviews

1,478 Views
845 Comparison Views

100% willing to recommend

LogMeIn Central

LogMeIn Rescue

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between LogMeIn Central and LogMeIn Rescue based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: May 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

May 2025

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Helped 857,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LogMeIn Central

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (8th)

LogMeIn Rescue

Average Rating

9.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

Remote Access (12th)

Mindshare comparison

LogMeIn Central and LogMeIn Rescue aren’t in the same category and serve different purposes. LogMeIn Central is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 4.1%, down 4.8% compared to last year.
LogMeIn Rescue, on the other hand, focuses on Remote Access, holds 1.9% mindshare, down 2.4% since last year.

Remote Monitoring and Management (RMM)

Remote Access

Featured Reviews

Kelsey Braun

Information Technology Specialist at Allegheny Coupling

Has good stability and an easy initial setup process

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

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Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The alerts are helpful."

"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."

"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."

"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."

"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."

"I like the encryption and security of LogMeIn. I think the end-to-end security on it, in and of itself, is really good. I use the two-point login system and it's great."

More LogMeIn Central pros

"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."

"The time it takes to troubleshoot one of our users is cut significantly."

"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."

"Being able to transfer files quickly and easily via the remote file manager."

"Has an easy way to remote on to a remote computer without having prior access to it."

"LogMeIn is a remote tool that I use for remote solutions."

"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."

"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."

More LogMeIn Rescue pros

Cons

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"Our clients are having issues with printing."

"There are some screens that are just ugly and difficult to manipulate."

"It's not really a true RMM product but more of just a remote access."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"The solution is expensive as hell."

"I have had issues where LogMeIn has not been useful, then we have not been able to work that day. This happens probably two or three times a year."

"I do not like the antivirus."

More LogMeIn Central cons

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."

"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."

"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."

"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."

"You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

More LogMeIn Rescue cons

Pricing and Cost Advice

"It really is an expensive product for me."

"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."

"Coming from where it was free, it's getting to be expensive."

"The solution's price is reasonable."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"It's probably worth the value, but the price increases over the last five years are getting harder to justify."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

More LogMeIn Central pricing and cost advice

"It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself."

"Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

"While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"It's definitely worth the value."

"The pricing is worth the value."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

More LogMeIn Rescue pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Manufacturing Company

University

Financial Services Firm

Manufacturing Company

15%

Computer Software Company

11%

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about LogMeIn Central?

It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for LogMeIn Central?

The solution's price is reasonable.

See all answers

What needs improvement with LogMeIn Central?

They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower device limit plans.

See all answers

What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

Comparisons

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Compared 14% of the time

Kaseya VSA vs LogMeIn Central

Compared 9% of the time

TeamViewer vs LogMeIn Central

Compared 7% of the time

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Compared 23% of the time

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Compared 19% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 14% of the time

Microsoft Intune vs LogMeIn Rescue

Compared 13% of the time

TeamViewer Tensor vs LogMeIn Rescue

Compared 5% of the time

More LogMeIn Rescue Competitors

Product Reports

Buyer's Guide

LogMeIn Central

June 2025

Download LogMeIn Central product report

Buyer's Guide

LogMeIn Rescue

June 2025

Download LogMeIn Rescue product report

Overview

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

GoTo

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

GoTo

Sample Customers

Au Bon Pain, BELL (Building Educated Leaders for Life)

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Buyer's Guide

Remote Monitoring and Management (RMM)

May 2025

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We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.