Parallels Access vs Splashtop Remote Support comparison

Parallels and Splashtop are both solutions in the Remote Access category. Parallels is ranked #11 with an average rating of 9.0, while Splashtop is ranked #14 with an average rating of 9.0. Parallels holds a 2.1% mindshare in VUS, compared to Splashtop’s 2.2% mindshare. Additionally, 100% of Parallels users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Aug 7, 2024

Parallels Access and Splashtop Remote Support are two popular remote access solutions. Despite the higher cost, users indicate that Splashtop Remote Support generally has superior features and is worth the price, whereas Parallels Access is preferred for its more affordable pricing and strong customer support.

Features: Parallels Access users note its seamless remote access, advanced application compatibility, and user-friendly interface. Splashtop Remote Support, however, is valued for its robust security features, comprehensive multi-platform support, and a wider range of functionalities.

Room for Improvement: Parallels Access users suggest improving stability, addressing occasional lag, and enhancing user customization options. Splashtop Remote Support users seek better user guides, more intuitive navigation, and faster software updates.

Ease of Deployment and Customer Service: Parallels Access is praised for its quick setup, intuitive deployment process, and reliable customer service. Splashtop Remote Support, while easy to deploy, gets mixed feedback on customer service, specifically regarding slower response times.

Pricing and ROI: Parallels Access is recognized for its cost-effectiveness and satisfactory return on investment. Splashtop Remote Support, with higher setup costs, is still considered a valuable investment due to its advanced features, offering better long-term ROI despite the higher expense.

To learn more, read our detailed Parallels Access vs. Splashtop Remote Support Report (Updated: June 2025).

Buyer's Guide

Parallels Access vs. Splashtop Remote Support

June 2025

Download the complete report

Helped 856,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.7%, down from 10.9% compared to the previous year. The mindshare of Parallels Access is 2.1%, down from 2.8% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

Read full review

Binish Parikh

Vice President at ARK Infosolutions Pvt Ltd

Easy-to-deploy and good for small as well as large setups

There is room for improvement in the pricing policy. The price point is pretty aggressive. Since it is not very resource hungry, it doesn't require dedicated servers like high-end solutions do, so it's easier for customers to integrate it into their own solutions. In future releases, maybe more support for Macs and Unix so that customers with setups on those platforms can also benefit from the solutions.

Read full review

David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a helpful tool to manage BYOD policies."

"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."

"We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."

"The stability of Microsoft Intune is good."

"I like how Microsoft Intune lets me lock down the email profile and make it accessible only on certain devices."

"The features of Microsoft Intune that I appreciate the most are its user-friendly interface and robust security options."

"The solution has reduced the risk of security breaches by 30%."

"The security-related tools are excellent; these features allow us to secure devices, lock them down, and ensure compliance."

More Microsoft Intune pros

"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."

"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."

"It's great that the total deployment can happen completely remotely."

"We don't have problems with stability. Everything is good."

"It's got a very easy-to-use interface."

"The tool's most valuable features are pricing and easy management."

"The initial setup is simple."

"The solution is very fast."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The file transfers work well, the remote support and hosted solution work well."

Cons

"The UI is not user-friendly and has room for improvement."

"The scalability could be improved, and like most other MDM products, Intune is good but not 100% there yet."

"There should be more support for macOS. Even though macOS is supported by Intune and Microsoft is working very hard to get more features into Intune to manage macOS, that's one thing they can give a lot more attention to."

"It could offer more attributes for authentication."

"Although Intune is from the same provider, its integration with other Microsoft products, like Microsoft Defender or Microsoft Purview, could be improved."

"Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good."

"There is room for improvement in integrating additional features such as Purview and SharePoint activities into Intune."

"The most significant challenge is reporting and monitoring. The reporting accuracy for deploying applications and all aspects of Intune needs to be improved."

More Microsoft Intune cons

"They could improve the reporting."

"There is room for improvement in the pricing policy. The price point is pretty aggressive."

"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."

"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."

"The solution may not scale well for enterprises."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"Splashtop Remote Support needs to improve customization."

"The solution should add more options and tools for shortcuts, administration, etc."

"The phone's a little tricky to work with due to the small screen."

"The integration features could be better."

"The solution should be able to make an inventory of computers automatically."

Pricing and Cost Advice

"It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us."

"As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it."

"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."

"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."

"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."

"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."

"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"

"Microsoft Intune is reasonably priced for large organizations that already have Microsoft Enterprise licenses, but it is less affordable for smaller businesses."

More Microsoft Intune pricing and cost advice

"The licensing costs are about $100 per user."

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

856,873 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

13%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

University

12%

Computer Software Company

11%

Comms Service Provider

Financial Services Firm

Computer Software Company

15%

Comms Service Provider

11%

Retailer

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

What do you like most about Parallels Access?

Parallels Access gives me full access and control of the computer, and I can do anything I want remotely.

See all answers

What is your experience regarding pricing and costs for Parallels Access?

It's around $125 per user per year. It is a one-time charge for installation and implementation, which is a small cos...

See all answers

What needs improvement with Parallels Access?

When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't ...

See all answers

What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

See all answers

Comparisons

Jamf Pro vs Microsoft Intune

Compared 12% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

Microsoft Remote Desktop Services vs Parallels Access

Compared 67% of the time

TeamViewer vs Parallels Access

Compared 11% of the time

Check Point Remote Access VPN vs Parallels Access

Compared 9% of the time

VNC Connect vs Parallels Access

Compared 4% of the time

More Parallels Access Competitors

Parsec vs Splashtop Remote Support

Compared 51% of the time

Microsoft Remote Desktop Services vs Splashtop Remote Support

Compared 16% of the time

GoTo Resolve vs Splashtop Remote Support

Compared 8% of the time

TeamViewer Tensor vs Splashtop Remote Support

Compared 5% of the time

ISL Online vs Splashtop Remote Support

Compared 4% of the time

More Splashtop Remote Support Competitors

Product Reports

Buyer's Guide

Microsoft Intune

May 2025

Download Microsoft Intune product report

Buyer's Guide

Remote Access

June 2025

Download Parallels Access product report

Buyer's Guide

Remote Access

June 2025

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Parallels Access provides an efficient solution for remote computer access, catering to organizations seeking hardware resource conservation and centralized management. Enhanced productivity is achieved through seamless connectivity, particularly beneficial for CAD and ERP application remote access.

Utilized by businesses and academic institutions, Parallels Access offers robust remote access capabilities. The platform's publishing features enable application use without VPN, delivering high stability and usability for desktop mobile publishing. It supports Virtual Desktop Infrastructure, making it valuable for those needing remote control of computers via devices such as iPads and enhancing productivity for those unable to access their devices directly. System integrators and channel partners align with companies to provide comprehensive technical support for users requiring remote connectivity.

What are Parallels Access's features?

Ease of Use: Simplifies remote deployment and access.
Publishing Features: Access applications without needing a VPN.
Scalability: Start with 15 users and grow as needed.
Remote Control: Offers full computer access for users with physical limitations.

What benefits does Parallels Access offer?

Enhanced Productivity: Increased access for productive use away from physical device locations.
Resource Management: Optimal utilization of hardware resources.
Convenient Access: Stable and reliable functionality for direct application use.
Improved Collaboration: Technical support partnerships ensure smooth operations.

Parallels Access is implemented across industries like automotive and education, emphasizing remote access to specialized applications such as CAD. Due to its ease of use, it supports centralized management for businesses working with ERP systems. Challenges include improving compatibility with Linux, Macs, and Unix servers, tackling aggressive pricing, addressing scaling issues, and enhancing reporting for user satisfaction.

Parallels

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Gilt Groupe K.K.

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

Parallels Access vs. Splashtop Remote Support

June 2025

Free Report: Parallels Access vs. Splashtop Remote Support

Find out what your peers are saying about Parallels Access vs. Splashtop Remote Support and other solutions. Updated: June 2025.

DOWNLOAD NOW

856,873 professionals have used our research since 2012.

See our Parallels Access vs. Splashtop Remote Support report.

See our list of best Remote Access vendors.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.