Parallels Access vs Splashtop Remote Support comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Parallels Access
Ranking in Remote Access
12th
Average Rating
8.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Splashtop Remote Support
Ranking in Remote Access
15th
Average Rating
8.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2024, in the Remote Access category, the mindshare of Parallels Access is 2.6%, down from 3.2% compared to the previous year. The mindshare of Splashtop Remote Support is 1.7%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
Unique Categories:
No other categories found
No other categories found
 

Featured Reviews

JP
Apr 10, 2024
Allows users to access and operate their computers remotely
When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work. I'd have to turn on the Bluetooth a lot of times and transfer it that way on both devices, which was troublesome. However, it would sometimes randomly work. I could go on my iPad, find whatever I wanted to do, click copy, then go over to the computer through Parallels Access, click paste, and it would randomly work. I had to call Parallels many times. They would log in and try something, which would temporarily work, but then it wouldn't. When it worked, it made integration between the two things great. That was a very helpful feature that didn't get polished.
Marc-Olivier BARON - PeerSpot reviewer
Apr 15, 2024
Has chat functionality and helps to support client computers
Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable. The tool is very efficient because it allows remote control without user permission on the other side, which is useful for servers and various systems. For security, it can also request user permission for remote control, ensuring secure access. It lets you manage dedicated users, providing them with remote control with multi-factor authentication. For me, this tool is perfect.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."
"We don't have problems with stability. Everything is good."
"It's great that the total deployment can happen completely remotely."
"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."
"It's got a very easy-to-use interface."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The solution is very fast."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"The tool's most valuable features are pricing and easy management."
"The initial setup is simple."
 

Cons

"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."
"The solution may not scale well for enterprises."
"They could improve the reporting."
"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."
"There is room for improvement in the pricing policy. The price point is pretty aggressive."
"The solution should add more options and tools for shortcuts, administration, etc."
"The integration features could be better."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
"The solution should be able to make an inventory of computers automatically."
"Splashtop Remote Support needs to improve customization."
 

Pricing and Cost Advice

"The licensing costs are about $100 per user."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
"The licensing fees are less than $400 per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Educational Organization
11%
University
10%
Retailer
7%
Computer Software Company
19%
Comms Service Provider
8%
Government
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about Parallels Access?
Parallels Access gives me full access and control of the computer, and I can do anything I want remotely.
What is your experience regarding pricing and costs for Parallels Access?
It's around $125 per user per year. It is a one-time charge for installation and implementation, which is a small cost we charge to our customers. However, it's not from our solution side. Basicall...
What needs improvement with Parallels Access?
When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work. I'd have to turn on the Bluetooth a lot of times and transfer it th...
What do you like most about Splashtop Remote Support?
The tool's most valuable features are pricing and easy management.
What needs improvement with Splashtop Remote Support?
Splashtop Remote Support needs to improve customization.
What is your primary use case for Splashtop Remote Support?
We use Splashtop Remote Support for the remote server support.
 

Overview

 

Sample Customers

Gilt Groupe K.K.
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about Parallels Access vs. Splashtop Remote Support and other solutions. Updated: June 2024.
791,948 professionals have used our research since 2012.