Parallels Access vs Splashtop Remote Support comparison

Parallels and Splashtop are both solutions in the Remote Access category. Parallels is ranked #12 with an average rating of 9.0, while Splashtop is ranked #19 with an average rating of 9.0. Parallels holds a 3.7% mindshare in VUS, compared to Splashtop’s 1.9% mindshare. Additionally, 100% of Parallels users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

Parallels Access

Read 5 Parallels Access reviews

1,840 Views
1,578 Comparison Views

100% willing to recommend

Splashtop Remote Support

Read 6 Splashtop Remote Support reviews

1,264 Views
1,072 Comparison Views

100% willing to recommend

Parallels Access

Splashtop Remote Support

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

Parallels Access and Splashtop Remote Support are two popular remote access solutions. Despite the higher cost, users indicate that Splashtop Remote Support generally has superior features and is worth the price, whereas Parallels Access is preferred for its more affordable pricing and strong customer support.

Features: Parallels Access users note its seamless remote access, advanced application compatibility, and user-friendly interface. Splashtop Remote Support, however, is valued for its robust security features, comprehensive multi-platform support, and a wider range of functionalities.

Room for Improvement: Parallels Access users suggest improving stability, addressing occasional lag, and enhancing user customization options. Splashtop Remote Support users seek better user guides, more intuitive navigation, and faster software updates.

Ease of Deployment and Customer Service: Parallels Access is praised for its quick setup, intuitive deployment process, and reliable customer service. Splashtop Remote Support, while easy to deploy, gets mixed feedback on customer service, specifically regarding slower response times.

Pricing and ROI: Parallels Access is recognized for its cost-effectiveness and satisfactory return on investment. Splashtop Remote Support, with higher setup costs, is still considered a valuable investment due to its advanced features, offering better long-term ROI despite the higher expense.

To learn more, read our detailed Parallels Access vs. Splashtop Remote Support Report (Updated: October 2024).

Buyer's Guide

Parallels Access vs. Splashtop Remote Support

October 2024

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Categories and Ranking

Parallels Access

Ranking in Remote Access

12th

Average Rating

8.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Splashtop Remote Support

Ranking in Remote Access

19th

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2024, in the Remote Access category, the mindshare of Parallels Access is 3.7%, down from 3.8% compared to the previous year. The mindshare of Splashtop Remote Support is 1.9%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Binish Parikh

Vice President at ARK Infosolutions Pvt Ltd

Jun 1, 2023

Easy-to-deploy and good for small as well as large setups

The primary use case is VDI. Parallels Access is a very easy-to-deploy and secure solution. It is good for small as well as large setups. We can start with 15 users, and then it can go up. There is room for improvement in the pricing policy. The price point is pretty aggressive. Since it is not…

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Aug 21, 2024

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's got a very easy-to-use interface."

"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."

"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."

"We don't have problems with stability. Everything is good."

"It's great that the total deployment can happen completely remotely."

"The tool's most valuable features are pricing and easy management."

"The file transfers work well, the remote support and hosted solution work well."

"The solution is very fast."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The initial setup is simple."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

Cons

"The solution may not scale well for enterprises."

"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."

"There is room for improvement in the pricing policy. The price point is pretty aggressive."

"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."

"They could improve the reporting."

"The phone's a little tricky to work with due to the small screen."

"Splashtop Remote Support needs to improve customization."

"The integration features could be better."

"The solution should add more options and tools for shortcuts, administration, etc."

"The solution should be able to make an inventory of computers automatically."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

Pricing and Cost Advice

"The licensing costs are about $100 per user."

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

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813,418 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

15%

University

11%

Educational Organization

Comms Service Provider

Computer Software Company

16%

Government

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Parallels Access?

Parallels Access gives me full access and control of the computer, and I can do anything I want remotely.

See all answers

What is your experience regarding pricing and costs for Parallels Access?

It's around $125 per user per year. It is a one-time charge for installation and implementation, which is a small cost we charge to our customers. However, it's not from our solution side. Basicall...

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What needs improvement with Parallels Access?

When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work. I'd have to turn on the Bluetooth a lot of times and transfer it th...

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What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesses would be considered small and medium.

See all answers

Comparisons

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Compared 4% of the time

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Compared 3% of the time

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Compared 43% of the time

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Compared 22% of the time

GoTo Resolve vs Splashtop Remote Support

Compared 8% of the time

TeamViewer vs Splashtop Remote Support

Compared 6% of the time

LogMeIn Rescue vs Splashtop Remote Support

Compared 5% of the time

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Product Reports

Buyer's Guide

Remote Access

October 2024

Download Parallels Access product report

Buyer's Guide

Remote Access

October 2024

Download Splashtop Remote Support product report

Learn More

Parallels

Splashtop

Overview

Parallels Access is a fast, simple, and reliable remote access software that allows you to connect to your computer from anywhere. Parallels Access can access all your applications, files, and computers.

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Sample Customers

Gilt Groupe K.K.

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

Parallels Access vs. Splashtop Remote Support

October 2024

Free Report: Parallels Access vs. Splashtop Remote Support

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