We performed a comparison between IFS Cloud Platform and Oracle CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Feature-wise, I like the way it provides inventory details...It is a stable solution."
"The solution overall is very versatile and flexible, especially compared to other products."
"We could quickly understand what was going on and what the customer wanted to do."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."
"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."
"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"It has a wide variety of use cases."
"The reporting features are valuable."
"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."
"Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity."
"The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution."
"The most valuable feature of Oracle CRM is the organization it provides."
"The product is straightforward to set up. There's no difficulty."
"Aspects of HR and payroll could be better."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"Customization needs to be improved."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"Technical support could be improved."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"The user interface and performance could be better."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"Oracle CRM can improve integration and performance."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."
"Customization is an area in the solution that takes too much time. So, it needs to be improved."
"The product is not intuitive."
IFS Cloud Platform is ranked 12th in CRM with 29 reviews while Oracle CRM is ranked 7th in CRM with 35 reviews. IFS Cloud Platform is rated 7.8, while Oracle CRM is rated 8.0. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud. See our IFS Cloud Platform vs. Oracle CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
