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IFS Cloud Platform vs Oracle CRM comparison

IFS and Oracle are both solutions in the CRM category. IFS is ranked #27 with an average rating of 7.8, while Oracle is ranked #8 with an average rating of 7.7. IFS holds a 0.8% mindshare in CRM, compared to Oracle’s 1.4% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 90% of Oracle users who would recommend it.
IFS Cloud Platform
Read 31 IFS Cloud Platform reviews
  • 4,441 Views
  • 533 Comparison Views
87% willing to recommend
Oracle CRM
Read 41 Oracle CRM reviews
  • 1,602 Views
  • 1,394 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and IFS Cloud Platform compete in the enterprise software category, with Oracle having an advantage in multifunctional CRM features and IFS excelling in its ERP capabilities.

Features: Oracle CRM offers extensive features such as sales, service, marketing, and loyalty modules, with strong integration capabilities with Oracle E-Business ERP. Its predictive analytics and customizable options are highly regarded. IFS Cloud Platform features open architecture, a strong service catalog, and a workflow engine that facilitates integration with other enterprise software. This is complemented by its focus on industries like manufacturing and utilities, with a flexible component-based architecture.

Room for Improvement: Oracle CRM could benefit from enhanced integration standards for custom solutions, improved REST support, and more advanced usability and configurability of the user interface. IFS Cloud Platform's areas for improvement include more efficient integration for high-volume transactions, improved user documentation to ease usability, and streamlined REST API integration.

Ease of Deployment and Customer Service: Oracle CRM provides varied deployment options, favoring on-premises and hybrid solutions, with robust global 24/7 technical support, though response times vary. IFS Cloud is recognized for its dependable technical support and hybrid setups, though support speed could improve. Oracle's network offers structural flexibility, while IFS focuses on strong integration capabilities.

Pricing and ROI: Oracle CRM is viewed as expensive, targeting top-tier companies, with potential savings through negotiation and a user-based pricing model providing ROI through operational efficiency. IFS Cloud is praised for its competitive user-based pricing that includes all modules, offering flexibility and functionality that justify its cost. Oracle offers potential high returns on larger deployments, while IFS delivers significant cost management and ROI benefits.

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To learn more, read our detailed IFS Cloud Platform vs. Oracle CRM Report (Updated: September 2025).
Buyer's Guide
IFS Cloud Platform vs. Oracle CRM
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.
Sentiment score
4.5
Oracle CRM users report improved efficiency and cost savings, though exact ROI varies and is often user-reported.
 

Customer Service

Sentiment score
5.7
Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.
Sentiment score
6.2
Oracle CRM's customer support is praised for availability but criticized for slow responses and inconsistent issue resolution.
 

Scalability Issues

Sentiment score
7.8
IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.
Sentiment score
7.3
Oracle CRM is scalable, adaptable for varying business needs, but on-premises setups may need additional investments for infrastructure.
IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.
For more quotes and insights, download the IFS Cloud Platform report
No quotes available
For more quotes and insights, download the Oracle CRM report
 

Stability Issues

Sentiment score
8.0
IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.
Sentiment score
7.5
Oracle CRM is highly rated for stability, despite installation challenges and minor glitches that don't affect operations significantly.
Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.
For more quotes and insights, download the IFS Cloud Platform report
We haven't really had any technical challenges with Oracle CRM.
Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.
For more quotes and insights, download the Oracle CRM report
Thangaraj Ramasamy - PeerSpot reviewerreviewer2114835 - PeerSpot reviewerreviewer2758776 - PeerSpot reviewer
 

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.
Oracle CRM struggles with outdated UI, slow performance, integration issues, high costs, and inadequate support, needing significant enhancements.
They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
For more quotes and insights, download the IFS Cloud Platform report
It could be improved with better quality for response time and empathy with the client's operations.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
The AI feature needs improvement.
For more quotes and insights, download the Oracle CRM report
Thangaraj Ramasamy - PeerSpot reviewerreviewer2642043 - PeerSpot reviewerreviewer2758776 - PeerSpot reviewerreviewer2114835 - PeerSpot reviewerErick Kathurima - PeerSpot reviewer
 

Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.
Oracle CRM is costly, best for top-tier companies, with scalable pricing and possible discounts on long-term contracts.
 

Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.
Oracle CRM offers customizable, cloud-based solutions with robust integrations, praised for stability, scalability, and comprehensive CRM functionalities.
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules.
There are fewer fields on the user screen compared to other products.
For more quotes and insights, download the IFS Cloud Platform report
The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
It is very much tied closely with sales forecasting, growth, the reporting and decision-making process.
For more quotes and insights, download the Oracle CRM report
Thangaraj Ramasamy - PeerSpot reviewerreviewer2642043 - PeerSpot reviewerreviewer2758776 - PeerSpot reviewerErick Kathurima - PeerSpot reviewerreviewer2114835 - PeerSpot reviewer
 

Categories and Ranking

IFS Cloud Platform
Ranking in CRM
27th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
Customer Experience Management (9th), Field Service Management (2nd), Help Desk Software (17th), ERP (17th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (4th), Local Government CRM (13th), IT Asset Management (11th), IT Service Management (ITSM) (14th), License Management (2nd)
Oracle CRM
Ranking in CRM
8th
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
41
Ranking in other categories
Marketing Automation (5th)
 

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.8%, up from 0.5% compared to the previous year. The mindshare of Oracle CRM is 1.4%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Oracle CRM1.4%
IFS Cloud Platform0.8%
Other97.8%
CRM
 

Featured Reviews

Thangaraj Ramasamy - PeerSpot reviewer
Has supported project management and business customization through strong modular flexibility
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.
Read full review
Erick Kathurima - PeerSpot reviewer
Seamless integration supports comprehensive customer management
I use Oracle CRM for sales purposes The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud. This includes reporting and advanced analytics capabilities. The AI feature needs improvement. The technical support also has…
Read full review
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
11%
Energy/Utilities Company
6%
Comms Service Provider
6%
University
12%
Financial Services Firm
10%
Educational Organization
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise9
Large Enterprise10
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise2
Large Enterprise22
 

Questions from the Community

What do you like most about IFS Applications?
Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
See all answers
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
See all answers
What needs improvement with IFS Applications?
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...
See all answers
What do you like most about Oracle CRM?
The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...
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What is your experience regarding pricing and costs for Oracle CRM?
The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.
See all answers
What needs improvement with Oracle CRM?
Oracle CRM's technical support is not that great sometimes. It could be improved with better quality for response time and empathy with the client's operations. When a client asks for any support, ...
See all answers
 

Comparisons

SAP ERP vs IFS Cloud Platform Logo
SAP ERP vs IFS Cloud Platform
Compared 18% of the time
IBM Maximo vs IFS Cloud Platform Logo
IBM Maximo vs IFS Cloud Platform
Compared 8% of the time
Oracle E-Business Suite vs IFS Cloud Platform Logo
Oracle E-Business Suite vs IFS Cloud Platform
Compared 6% of the time
Microsoft Dynamics 365 Business Central vs IFS Cloud Platform Logo
Microsoft Dynamics 365 Business Central vs IFS Cloud Platform
Compared 6% of the time
ServiceNow vs IFS Cloud Platform Logo
ServiceNow vs IFS Cloud Platform
Compared 5% of the time
More IFS Cloud Platform Competitors
Siebel CRM vs Oracle CRM Logo
Siebel CRM vs Oracle CRM
Compared 28% of the time
SAP CRM vs Oracle CRM Logo
SAP CRM vs Oracle CRM
Compared 24% of the time
Salesforce Sales Cloud vs Oracle CRM Logo
Salesforce Sales Cloud vs Oracle CRM
Compared 13% of the time
Microsoft Dynamics CRM vs Oracle CRM Logo
Microsoft Dynamics CRM vs Oracle CRM
Compared 11% of the time
Oracle Eloqua vs Oracle CRM Logo
Oracle Eloqua vs Oracle CRM
Compared 6% of the time
More Oracle CRM Competitors
 

Product Reports

Buyer's Guide
IFS Cloud Platform
September 2025
IFS Cloud Platform reportDownload IFS Cloud Platform product report
Buyer's Guide
Oracle CRM
September 2025
Oracle CRM reportDownload Oracle CRM product report
 

Also Known As

IFS Applications, Assyst, IFS Cloud
Market2Lead
 

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle
 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
Buyer's Guide
IFS Cloud Platform vs. Oracle CRM
September 2025
Free Report: IFS Cloud Platform vs. Oracle CRM
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