IFS Cloud Platform vs Oracle CRM comparison

IFS and Oracle are both solutions in the CRM category. IFS is ranked #21 with an average rating of 8.0, while Oracle is ranked #9 with an average rating of 7.6. IFS holds a 0.5% mindshare in CRM, compared to Oracle’s 3.3% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 89% of Oracle users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

215 Views
131 Comparison Views

87% willing to recommend

Oracle CRM

Read 38 Oracle CRM reviews

1,427 Views
1,087 Comparison Views

89% willing to recommend

IFS Cloud Platform

Oracle CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and IFS Cloud Platform compete in the enterprise software category, with Oracle having an advantage in multifunctional CRM features and IFS excelling in its ERP capabilities.

Features: Oracle CRM offers extensive features such as sales, service, marketing, and loyalty modules, with strong integration capabilities with Oracle E-Business ERP. Its predictive analytics and customizable options are highly regarded. IFS Cloud Platform features open architecture, a strong service catalog, and a workflow engine that facilitates integration with other enterprise software. This is complemented by its focus on industries like manufacturing and utilities, with a flexible component-based architecture.

Room for Improvement: Oracle CRM could benefit from enhanced integration standards for custom solutions, improved REST support, and more advanced usability and configurability of the user interface. IFS Cloud Platform's areas for improvement include more efficient integration for high-volume transactions, improved user documentation to ease usability, and streamlined REST API integration.

Ease of Deployment and Customer Service: Oracle CRM provides varied deployment options, favoring on-premises and hybrid solutions, with robust global 24/7 technical support, though response times vary. IFS Cloud is recognized for its dependable technical support and hybrid setups, though support speed could improve. Oracle's network offers structural flexibility, while IFS focuses on strong integration capabilities.

Pricing and ROI: Oracle CRM is viewed as expensive, targeting top-tier companies, with potential savings through negotiation and a user-based pricing model providing ROI through operational efficiency. IFS Cloud is praised for its competitive user-based pricing that includes all modules, offering flexibility and functionality that justify its cost. Oracle offers potential high returns on larger deployments, while IFS delivers significant cost management and ROI benefits.

To learn more, read our detailed IFS Cloud Platform vs. Oracle CRM Report (Updated: April 2025).

Buyer's Guide

IFS Cloud Platform vs. Oracle CRM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in CRM

21st

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Customer Experience Management (7th), Field Service Management (2nd), Help Desk Software (11th), ERP (12th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (6th), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (3rd)

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.5%, up from 0.4% compared to the previous year. The mindshare of Oracle CRM is 3.3%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Individual user profiles that can be configured as templates to minimize data entry."

"A high level of ERP can be handled in IFS."

"The product is quite flexible."

"The most valuable feature is the distribution module."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."

"The platform is reliable and stable."

"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."

More IFS Cloud Platform pros

"CRM's performance is good, we've never faced any issues with it."

"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."

"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."

"Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance."

"Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships."

"The most valuable feature of Oracle CRM is the organization it provides."

"It is a stable solution."

"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."

More Oracle CRM pros

Cons

"There are some stability issues."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."

"There should be some improvements in the predefined templates in IFS Applications."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."

More IFS Cloud Platform cons

"We noticed that sometimes it can be slow, and then we have to refresh the whole system."

"The solution's mobile app needs to be enriched with more functionalities in the future."

"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."

"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."

"Oracle CRM can improve integration and performance."

"Oracle CRM should have more integration with different platforms."

"I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users."

"The initial setup is complex, it could be improved to be more simplified."

More Oracle CRM cons

Pricing and Cost Advice

"There are varying license levels that you can purchase."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"We pay for a license to use the solution, which is not very expensive."

"There's an additional yearly cost for support."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"The product is reasonably priced."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

More IFS Cloud Platform pricing and cost advice

"There is a license required to use this solution. The price is reasonable for a CRM."

"Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle."

"It is not cheap. It is more suitable for big companies."

"The product's pricing is manageable and flexible."

"The licensing is on a yearly basis."

More Oracle CRM pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Manufacturing Company

10%

Energy/Utilities Company

Construction Company

Financial Services Firm

13%

University

12%

Computer Software Company

12%

Government

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 19% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 11% of the time

IBM Maximo vs IFS Cloud Platform

Compared 10% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 10% of the time

ServiceNow vs IFS Cloud Platform

Compared 7% of the time

More IFS Cloud Platform Competitors

SAP CRM vs Oracle CRM

Compared 32% of the time

Siebel CRM vs Oracle CRM

Compared 32% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Zoho CRM vs Oracle CRM

Compared 5% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

May 2025

Download IFS Cloud Platform product report

Buyer's Guide

Oracle CRM

April 2025

Download Oracle CRM product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Market2Lead

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

IFS Cloud Platform vs. Oracle CRM

April 2025

Free Report: IFS Cloud Platform vs. Oracle CRM

Find out what your peers are saying about IFS Cloud Platform vs. Oracle CRM and other solutions. Updated: April 2025.

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