IFS Cloud Platform vs Oracle CRM comparison

IFS and Oracle are both solutions in the CRM category. IFS is ranked #20 with an average rating of 8.0, while Oracle is ranked #8 with an average rating of 7.5. IFS holds a 0.6% mindshare in CRM, compared to Oracle’s 3.1% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 90% of Oracle users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

4,095 Views
246 Comparison Views

87% willing to recommend

Oracle CRM

Read 40 Oracle CRM reviews

1,588 Views
1,382 Comparison Views

90% willing to recommend

IFS Cloud Platform

Oracle CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and IFS Cloud Platform compete in the enterprise software category, with Oracle having an advantage in multifunctional CRM features and IFS excelling in its ERP capabilities.

Features: Oracle CRM offers extensive features such as sales, service, marketing, and loyalty modules, with strong integration capabilities with Oracle E-Business ERP. Its predictive analytics and customizable options are highly regarded. IFS Cloud Platform features open architecture, a strong service catalog, and a workflow engine that facilitates integration with other enterprise software. This is complemented by its focus on industries like manufacturing and utilities, with a flexible component-based architecture.

Room for Improvement: Oracle CRM could benefit from enhanced integration standards for custom solutions, improved REST support, and more advanced usability and configurability of the user interface. IFS Cloud Platform's areas for improvement include more efficient integration for high-volume transactions, improved user documentation to ease usability, and streamlined REST API integration.

Ease of Deployment and Customer Service: Oracle CRM provides varied deployment options, favoring on-premises and hybrid solutions, with robust global 24/7 technical support, though response times vary. IFS Cloud is recognized for its dependable technical support and hybrid setups, though support speed could improve. Oracle's network offers structural flexibility, while IFS focuses on strong integration capabilities.

Pricing and ROI: Oracle CRM is viewed as expensive, targeting top-tier companies, with potential savings through negotiation and a user-based pricing model providing ROI through operational efficiency. IFS Cloud is praised for its competitive user-based pricing that includes all modules, offering flexibility and functionality that justify its cost. Oracle offers potential high returns on larger deployments, while IFS delivers significant cost management and ROI benefits.

To learn more, read our detailed IFS Cloud Platform vs. Oracle CRM Report (Updated: July 2025).

Buyer's Guide

IFS Cloud Platform vs. Oracle CRM

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.6

Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.

Sentiment score

5.0

Oracle CRM users report improved efficiency and cost savings, though exact ROI varies and is often user-reported.

No quotes available

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No quotes available

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Customer Service

Sentiment score

5.8

Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.

Sentiment score

6.5

Oracle CRM's customer support is praised for availability but criticized for slow responses and inconsistent issue resolution.

No quotes available

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No quotes available

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Scalability Issues

Sentiment score

7.8

IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.

Sentiment score

7.2

Oracle CRM is scalable, adaptable for varying business needs, but on-premises setups may need additional investments for infrastructure.

No quotes available

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No quotes available

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Stability Issues

Sentiment score

8.0

IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.

Sentiment score

7.5

Oracle CRM is highly rated for stability, despite installation challenges and minor glitches that don't affect operations significantly.

No quotes available

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We haven't really had any technical challenges with Oracle CRM.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

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Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.

Oracle CRM struggles with outdated UI, slow performance, integration issues, high costs, and inadequate support, needing significant enhancements.

There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

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It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

The AI feature needs improvement.

Erick Kathurima

CIO at Clarinox Technologies

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Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.

Oracle CRM is costly, best for top-tier companies, with scalable pricing and possible discounts on long-term contracts.

No quotes available

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No quotes available

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Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.

Oracle CRM offers customizable, cloud-based solutions with robust integrations, praised for stability, scalability, and comprehensive CRM functionalities.

There are fewer fields on the user screen compared to other products.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

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It is very much tied closely with sales forecasting, growth, the reporting and decision-making process.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.

Erick Kathurima

CIO at Clarinox Technologies

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Categories and Ranking

IFS Cloud Platform

Ranking in CRM

20th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Customer Experience Management (8th), Field Service Management (1st), Help Desk Software (12th), ERP (12th), Activity Based Costing Software (6th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (8th), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (2nd)

Oracle CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.6%, up from 0.4% compared to the previous year. The mindshare of Oracle CRM is 3.1%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

University

12%

Financial Services Firm

10%

Computer Software Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

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What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

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What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

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What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

From an Oracle CRM perspective, the pricing and cost is a challenging, but we do have lengthy and extensive discussions with Oracle to try and meet our needs. So far, it's proving to be beneficial;...

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Comparisons

SAP ERP vs IFS Cloud Platform

Compared 13% of the time

IBM Maximo vs IFS Cloud Platform

Compared 9% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 8% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 7% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

More IFS Cloud Platform Competitors

Siebel CRM vs Oracle CRM

Compared 32% of the time

SAP CRM vs Oracle CRM

Compared 30% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 15% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 12% of the time

Oracle Eloqua vs Oracle CRM

Compared 7% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

August 2025

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Buyer's Guide

Oracle CRM

August 2025

Download Oracle CRM product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Market2Lead

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

IFS Cloud Platform vs. Oracle CRM

July 2025

Free Report: IFS Cloud Platform vs. Oracle CRM

Find out what your peers are saying about IFS Cloud Platform vs. Oracle CRM and other solutions. Updated: July 2025.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.