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IBM Maximo vs N-able MSP Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Maximo
Average Rating
8.2
Number of Reviews
29
Ranking in other categories
Enterprise Asset Management (EAM) (1st), Billing Software (5th)
N-able MSP Manager
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
Help Desk Software (21st), IT Service Management (ITSM) (23rd)
 

Mindshare comparison

IBM Maximo and N-able MSP Manager aren’t in the same category and serve different purposes. IBM Maximo is designed for Enterprise Asset Management (EAM) and holds a mindshare of 15.4%, down 27.8% compared to last year.
N-able MSP Manager, on the other hand, focuses on Help Desk Software, holds 1.5% mindshare, up 0.7% since last year.
Enterprise Asset Management (EAM) Market Share Distribution
ProductMarket Share (%)
IBM Maximo15.4%
Oracle Enterprise Asset Management8.5%
IFS Cloud Platform7.0%
Other69.1%
Enterprise Asset Management (EAM)
Help Desk Software Market Share Distribution
ProductMarket Share (%)
N-able MSP Manager1.5%
ServiceNow12.9%
JIRA Service Management6.4%
Other79.2%
Help Desk Software
 

Featured Reviews

DM
Maximo Developer at Volvo Cars
Centralized asset tracking has reduced paperwork and now improves maintenance efficiency
The best features IBM Maximo offers are that it is a comprehensive tool where we can get the purchasing of assets or spare parts in the same application. The reports are also very good. Additionally, the barcodes are valuable. We can print barcodes for all things we need. The UI also has a very strong appearance. We use the reporting feature very often. We have multiple reports, not just one. For each module, there are multiple reports and we can customize the reports based on our needs. For example, for a work order, we can print a report which gives all the details so that it is easy to carry out the steps required to fix the issue. There are also barcodes for items which we can paste on a bin or the item so it can be scanned with a barcode scanner, which is very easy. IBM Maximo has positively impacted my organization because it reduced a lot of time and has saved a lot of cost. For example, prior to IBM Maximo, we were doing only paperwork. Now that we have IBM Maximo in place, it is useful for tracking all assets and everything in a single solution with no data loss. Previously, multiple people handled this work, but now very few people do. This has helped us significantly.
GK
CTO at InTTrust SA
Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility
I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"The incident management feature is good because it allows you to keep track of and classify issues."
"The most valuable feature is the ability to correct maintenance."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"It is configurable, where you can add extra fields to screens and to the database."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"The most valuable feature is asset management maintenance as well as asset management overall."
"This is a premier product and it has been around for a long time."
"I am impressed with the tool's integration with our mail system."
"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."
"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
 

Cons

"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline.​"
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"Vendor management needs enhancement."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"The tool needs to improve its customization of the user interface."
"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."
"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
 

Pricing and Cost Advice

"The price of IBM Maximo could reduce, it is expensive."
"Where available, concurrent licenses can be more cost efficient and provide more flexibility."
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."
"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."
"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
"I do not know about the price of the solution. However, this has been an expensive project overall."
"​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​"
"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."
"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
"Don't get scared of the price tag because it's definitely worth it."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Government
11%
Energy/Utilities Company
7%
Computer Software Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise2
Large Enterprise19
No data available
 

Questions from the Community

What needs improvement with IBM Maximo?
IBM Maximo can be improved by providing developers with more documentation. I think IBM lacks a lot of documentation and hopefully the community who uses IBM Maximo can help if other developers hav...
What is your primary use case for IBM Maximo?
My main use case for IBM Maximo is as a technical consultant, so I help companies to use IBM Maximo. A quick, specific example of how I've helped a company use IBM Maximo is that it is quite generi...
What advice do you have for others considering IBM Maximo?
IBM Maximo in their last version includes mobility functionalities which can use the offline mode for technicians that do not have internet connection, and that is really helpful for them. Addition...
What needs improvement with N-able MSP Manager?
I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-ab...
What is your primary use case for N-able MSP Manager?
I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...
What advice do you have for others considering N-able MSP Manager?
I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...
 

Also Known As

Maximo
SolarWinds LOGICnow, SolarWinds MSP Manager
 

Overview

 

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Find out what your peers are saying about IBM, Prometheus Group, Infor and others in Enterprise Asset Management (EAM). Updated: January 2026.
881,733 professionals have used our research since 2012.