Freshdesk and N-able MSP Manager are products in the customer support and managed service provider categories, respectively. Freshdesk has the upper hand in affordability and customer support efficiency, while N-able MSP Manager excels in technical features, justifying its higher cost.
Features: Freshdesk provides automated workflows, multi-channel support, and intuitive ticketing systems. It offers customizable solutions and efficient ticket management with integrations across various communication platforms. N-able MSP Manager delivers advanced service operations management, integrated billing, and remote monitoring and management (RMM) capabilities, enhancing its comprehensive service offerings.
Room for Improvement: Freshdesk could improve by offering more comprehensive customization options in its knowledge base and expanding the visual appeal of its dashboards. Its API, while powerful, may need enhancements for broader integrations. More advanced reporting options could increase value for larger operations. N-able MSP Manager needs smoother integration with third-party tools and a more simplified initial setup process. Improved user training resources and expanded automation features could also enhance usability.
Ease of Deployment and Customer Service: Freshdesk, as a cloud-based solution, allows rapid deployment and minimal setup, supported by responsive customer service. Its ease of use and simplicity in onboarding are significant advantages. N-able MSP Manager offers professional support tailored to MSP needs but requires more integration effort with existing systems, potentially complicating deployment for less technical teams.
Pricing and ROI: Freshdesk's competitive pricing and scalable plans contribute to significant ROI, focusing on cost-effective customer support solutions. Its pricing begins from a free tier, making it accessible for smaller firms. N-able MSP Manager's higher initial costs align with its extensive feature list, offering greater long-term ROI for businesses needing comprehensive service management. While more expensive, its value is seen in its comprehensive integrations and management efficiency.
| Product | Market Share (%) |
|---|---|
| Freshdesk | 3.0% |
| N-able MSP Manager | 1.1% |
| Other | 95.9% |
| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 5 |
| Large Enterprise | 8 |
Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.
The solution is designed to automate agent workflows and resolve routine questions using AI and bots. Freshdesk allows managers to prioritize, categorize, and assign tickets to their agents, making it easy for them to collaborate and quickly respond to customers.
Freshdesk Features and Benefits
Some of the solution's top features and benefits include:
Reviews from Real Users
Freshdesk stands out among its competitors for a number of reasons. Two major ones are its effective ticketing system and its intuitive interface.
Deepak B., an application manager, writes, “Freshdesk has allowed us to measure and track the response and resolution time of tickets which has been reduced from seven to eight hours down to 30 minutes to one hour. This information is valuable for board meetings.”
Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
