N-able MSP Manager vs TeamSupport comparison

N-able and TeamSupport are both solutions in the Help Desk Software category. N-able is ranked #22 with an average rating of 6.0, while TeamSupport is ranked #42. N-able holds a 1.3% mindshare in HDS, compared to TeamSupport’s 0.8% mindshare. Additionally, 75% of N-able users are willing to recommend the solution, compared to 100% of TeamSupport users who would recommend it.

N-able MSP Manager

Read 5 N-able MSP Manager reviews

756 Views
597 Comparison Views

75% willing to recommend

TeamSupport

Read 2 TeamSupport reviews

281 Views
281 Comparison Views

100% willing to recommend

N-able MSP Manager

TeamSupport

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

TeamSupport and N-able MSP Manager compete in service management. TeamSupport has the upper hand with cost efficiency, while N-able MSP Manager is favored for its comprehensive features despite higher costs.

Features: TeamSupport focuses on customer management, integrates third-party applications, and enhances collaboration. N-able MSP Manager offers advanced monitoring tools, uses automation to improve service delivery, and provides robust solutions for managed service providers.

Ease of Deployment and Customer Service: TeamSupport ensures a seamless deployment process with strong customer service, making integration easy. N-able MSP Manager has a more complex deployment but is supported by a proactive customer service team aiming to maximize its feature set.

Pricing and ROI: TeamSupport is known for affordable setup costs and significant ROI, appealing to budget-conscious organizations. N-able MSP Manager requires a higher investment but compensates with its features, offering long-term returns ideal for organizations looking for comprehensive service management.

To learn more, read our detailed N-able MSP Manager vs. TeamSupport Report (Updated: December 2025).

Buyer's Guide

N-able MSP Manager vs. TeamSupport

December 2025

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Helped 879,853 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

N-able MSP Manager

Ranking in Help Desk Software

22nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (22nd)

TeamSupport

Ranking in Help Desk Software

42nd

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of N-able MSP Manager is 1.3%, up from 0.8% compared to the previous year. The mindshare of TeamSupport is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
N-able MSP Manager	1.3%
TeamSupport	0.8%
Other	97.9%

Help Desk Software

Featured Reviews

GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

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it_user1343835

Manager at a computer software company with 501-1,000 employees

Stable, easy to install, and cost effective, but it needs better integration and data management

It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I am impressed with the tool's integration with our mail system."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"This is a premier product and it has been around for a long time."

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

"The two most valuable features are the portal and reporting."

Cons

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"The tool needs to improve its customization of the user interface."

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"It needs better integration with other tools like Jira."

Pricing and Cost Advice

"Don't get scared of the price tag because it's definitely worth it."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"The price is approximately $70 per agent, per month."

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Questions from the Community

What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

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What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

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Comparisons

ServiceNow vs N-able MSP Manager

Compared 32% of the time

JIRA Service Management vs N-able MSP Manager

Compared 27% of the time

ManageEngine ServiceDesk Plus vs N-able MSP Manager

Compared 10% of the time

SolarWinds Web Help Desk vs N-able MSP Manager

Compared 9% of the time

Samanage vs N-able MSP Manager

Compared 6% of the time

More N-able MSP Manager Competitors

JIRA Service Management vs TeamSupport

Compared 56% of the time

More TeamSupport Competitors

Product Reports

Buyer's Guide

N-able MSP Manager

December 2025

Download N-able MSP Manager product report

Buyer's Guide

Help Desk Software

December 2025

Download TeamSupport product report

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager

No data available

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Nokia, American Lung Association, Fujifilm, NBA, Comcast

Buyer's Guide

N-able MSP Manager vs. TeamSupport

December 2025

Free Report: N-able MSP Manager vs. TeamSupport

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