It is for the same things as ConnectWise, such as remote management, patch management, encryption, and backup. We don't do the backup because it is expensive, but it can do all of that. It is for MSPs, and it can do all these different pieces. It is a SaaS program. So, we're not updating the version. We always have the updated version.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
We use the solution for the instant management of our support customers.
It is for the same things as ConnectWise, such as remote management, patch management, encryption, and backup. We don't do the backup because it is expensive, but it can do all of that. It is for MSPs, and it can do all these different pieces. It is a SaaS program. So, we're not updating the version. We always have the updated version.
Our primary use case for this solution is for network monitoring.