"Maximo is very stable. We really do not have problem with stability."
"Preventive maintenance management."
"Provides great flexibility."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"We were able to scale perfectly."
"The most valuable features are the ability to create work orders and preventative maintenance."
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"Its capabilities let us organize our work."
"I can't think of any single feature that stands out, but it's an excellent product for a fair price. Nothing is missing. ServiceDesk has a lot of features, and we aren't using all of them. We have to implement the ones we already have before we move on to the others."
"It's stable."
"The product scales up effortlessly and you can easily add users."
"The most valuable feature is the ticketing system which is working well."
"The solution is interactive and flexible so engineers find it much easier to work with than other tools."
"The tool's most valuable feature is task creation. The tickets get timestamps as well."
"Service Catalog and Project Management are awesome features. Customers love them because they are easy to use and simple to install."
"The most valuable features are project management, change management, and the flow according to the mail chain."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"The initial setup was complex, because it is a complex product."
"The interface is not very easy or user-friendly and is in need of improvement."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"Its reporting could be improved. The current list of predefined reports seems to be fine for most of the customers, but there should be some tools to allow us to create highly customized reports for measuring different KPIs. We should also be able to connect some kind of BI to it. We haven't yet implemented it, and we are currently evaluating it. We are looking for advanced integration options where we could integrate it with our SCCM and Azure environments as well as with other Office solutions. For direct communication with customers, we are looking for a chatbot or a similar feature."
"A 360-degree view of the asset life cycle should be integrated with the service desk to provide better understanding and asset management."
"ManageEngine ServiceDesk Plus moves changes to the production directly. We need a local touch in support."
"We should be able to monitor the performance of assets, not only documents. For example, printers. We should be able to monitor ink levels and get notifications when the ink is low. In another operation manager I use, they send me a notification when the device is off, or has something to perform."
"The UI for the app needs improvement."
"The product needs to allow for implementation for other departments besides the IT help desk."
"The solution does not have an automated approach to integration with other ManageEngine products."
"ManageEngine ServiceDesk Plus could improve by making asset management better. The professional version has asset management but it should be available in the free version, it would help my organization."
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IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews. IBM Maximo is rated 8.0, while ManageEngine ServiceDesk Plus is rated 8.0. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and AVEVA Avantis.PRO, whereas ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, Zoho Desk and Dameware Remote Support.
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