2018-01-26T00:30:00Z

What do you like most about ManageEngine ServiceDesk Plus?

Julia Miller - PeerSpot reviewer
  • 0
  • 53
PeerSpot user
37

37 Answers

BernardLugalia - PeerSpot reviewer
Reseller
Top 5
2024-02-15T13:18:24Z
Feb 15, 2024

The strength is its pricing. It is easy to use.

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SM
Real User
Top 20
2024-01-22T13:57:27Z
Jan 22, 2024

It was easy to implement. I didn't have a hard time. It was very quick, around 10 to 20 minutes.

Fredric Tarcelo - PeerSpot reviewer
Real User
Top 10
2023-11-22T09:11:36Z
Nov 22, 2023

The tool's most valuable feature is task creation. The tickets get timestamps as well.

Mohamed  Najeem - PeerSpot reviewer
Real User
Top 10
2023-07-18T13:02:31Z
Jul 18, 2023

I rate the solution a ten out of ten for scalability.

QV
Consultant
Top 20
2023-07-12T07:38:00Z
Jul 12, 2023

The management of this application is good.

CarlosPerez7 - PeerSpot reviewer
Real User
Top 5
2023-03-15T13:24:35Z
Mar 15, 2023

The product scales up effortlessly and you can easily add users.

Learn what your peers think about ManageEngine ServiceDesk Plus. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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Shibu Babuchandran - PeerSpot reviewer
Real User
ExpertModerator
2023-02-21T10:30:49Z
Feb 21, 2023

The solution is interactive and flexible so engineers find it much easier to work with than other tools.

Sampath Gunawardena - PeerSpot reviewer
Real User
Top 10
2023-01-12T18:31:00Z
Jan 12, 2023

Incident Management is a good feature.

Hussein Taha - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-11-29T21:23:25Z
Nov 29, 2022

It's stable.

AC
Reseller
Top 20
2022-10-25T13:06:52Z
Oct 25, 2022

The solution is free for up to five users.

SV
Real User
Top 20
2022-09-27T14:22:01Z
Sep 27, 2022

It's very easy to customize the tool to your business needs.

ArunKumar1 - PeerSpot reviewer
Real User
Top 5
2022-09-14T13:01:32Z
Sep 14, 2022

The most valuable feature of ManageEngine ServiceDesk Plus is ticket management.

BM
Real User
Top 20
2022-08-12T07:56:47Z
Aug 12, 2022

The workflow automation is the most valuable feature of this solution.

Sigal Svilim - PeerSpot reviewer
Real User
Top 5
2022-05-19T10:52:44Z
May 19, 2022

I can't think of any single feature that stands out, but it's an excellent product for a fair price. Nothing is missing. ServiceDesk has a lot of features, and we aren't using all of them. We have to implement the ones we already have before we move on to the others.

Yassin Hassan - PeerSpot reviewer
Real User
2022-03-01T19:00:26Z
Mar 1, 2022

ManageEngine ServiceDesk Plus is meeting all my needs, it is a good solution. The integration and security are good. The solution is under-friendly.

SP
Real User
2022-02-07T17:24:06Z
Feb 7, 2022

I like that ManageEngine ServiceDesk Plus has everything and can be integrated into a single product like SAP. It has also got operations, helpdesk, MDM, and everything integrated. Multiple products can be integrated into one product. You don't have to go for them separately. I also like that they have many partners in India who can come to the site and complete installations.

EM
Real User
2021-12-27T19:18:00Z
Dec 27, 2021

Easy to setup with a user-friendly interface that works well on cloud. It has a lot of important features: workflow builder, configuration management database, and recorded solutions.

JV
Real User
2021-11-07T10:11:00Z
Nov 7, 2021

There's no problem with the software.

LR
Real User
2021-07-26T15:11:20Z
Jul 26, 2021

Its interface is most valuable. It is easy to use, and our customers find it amazing because of that. Nowadays, it is not only IT technicians who deal with tickets. People from HR and finance also handle tickets, and not all of them are tech-savvy, so it is nice for them to have an interface that they can easily relate to. They appreciate that.

MK
Real User
2021-06-27T13:01:13Z
Jun 27, 2021

I like how it can be integrated and expanded with other ManageEngine products.

NS
Real User
2021-04-08T23:27:18Z
Apr 8, 2021

CMDB as a baseline, incident management, service request management, and license management are valuable features. It offers really interesting features for complete use in an enterprise. You have one platform, and you could set up different service functions for HR, engineering, or another team in the same platform.

WA
Reseller
2021-02-25T18:38:33Z
Feb 25, 2021

The solution overall has been quite stable.

NG
MSP
2020-12-22T16:20:00Z
Dec 22, 2020

I have been impressed by how easy it is to operate and how easy the structure is to manage service tickets. If they request an incident problem train, it's a very strong model. Another strong feature in the tool is the CMDB.

MW
Real User
2020-12-02T09:58:25Z
Dec 2, 2020

The product is extremely user-friendly. It is easy to build the workflows and electronic forms.

MN
Real User
2020-11-18T20:09:36Z
Nov 18, 2020

Referring to its on-premises deployment, it is easy to use and easy to deploy. Cloud deployment is done on its own. It is very easy to navigate, and the GUI is quite friendly.

In terms of product functionality, we really like the ESL version. We can host multiple instances of services on a single server, such as one help desk and multiple instances.

AK
Real User
2020-10-11T08:58:06Z
Oct 11, 2020

Overall, its integration is good. There is a lot of integration that we have done. All alerts are coming to ManageEngine ServiceDesk Plus.

Its VIP feature is also very useful where you can specify who are our VIPs. When the service desk engineer picks up the call and gets the name, he or she knows that the person is a VIP and treats him or her accordingly.

It also has a mobile interface. Anybody can use the app to log cases. It is easy for the end users as well as for the approving party. For the workflow, it is easier for senior managers to give approvals through the mobile interface.

MR
Real User
2020-10-05T07:38:00Z
Oct 5, 2020

The solution offers a lot of opportunities for integrations.

DG
Real User
2020-08-13T08:33:49Z
Aug 13, 2020

The most valuable feature is its ease of use.

OA
Real User
2020-07-13T06:55:00Z
Jul 13, 2020

ManageEngine is flexible and user friendly. Creating a ticket is quite easy. So is configuring SLA's and generating reports. It is straightforward to use.

DK
Real User
2019-08-21T06:36:00Z
Aug 21, 2019

When somebody wants to follow up with a problem from the past, the solution makes it easy. It keeps everything in one system and updated.

AK
Real User
2019-05-20T16:42:00Z
May 20, 2019

This solution has provided a way to manage request tracking and resolution.

BP
Real User
2019-03-28T08:19:00Z
Mar 28, 2019

The auto-routing feature saves a lot of effort, where we used to spend a lot of time manually assigning things.

GE
Real User
2019-02-10T10:06:00Z
Feb 10, 2019

This solution has helped a lot by freeing up valuable time allowing the IT personnel to work on other more critical areas, key projects, and perform their fundamental job requirements on time without interruption.

MG
Real User
2019-02-07T12:28:00Z
Feb 7, 2019

The most valuable features are project management, change management, and the flow according to the mail chain.

PK
Real User
2018-10-29T15:46:00Z
Oct 29, 2018

I am enjoying the report features, they are quite good.

FC
Real User
2018-05-07T10:43:00Z
May 7, 2018

Service Catalog and Project Management are awesome features. Customers love them because they are easy to use and simple to install.

FC
Real User
2018-01-26T00:30:00Z
Jan 26, 2018

We not only handle tickets, but also requests from many departments. All are easy to manage.

ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.  The two main focus points of MSP are IT request tracking and asset management. MSP’s integrated centralized management console enables technicians and system...
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