The solution's price is not high. It's moderately priced, because of which it is a tool that anyone could easily choose. ManageEngine ServiceDesk Plus is a reasonably priced product.
I would rate the pricing ten out of ten. It's the best bang for your buck. When I compared it with a similar product, ManageEngine ServiceDesk Plus was $2,000 cheaper for seven agents and the same number of assets.
Learn what your peers think about ManageEngine ServiceDesk Plus. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
Licensing costs are on the expensive side. We use the enterprise solution and pay around $700 per account. We're trying to keep costs down by putting only the L1 people onto the portal. The same goes for project management where we have a lot of challenges with the number of accounts ranging between 100-150. We have 60 users who need to work on the product day in and day out and we try to manage costs by having a limited number of accounts. Perhaps they could consider a licensing model for limited feature IDs, for example, where users only have access to specific features. The enterprise license includes the whole stack but not everybody needs everything.
Customer Success Leader at Channel-IT Ltd. (CY) - Channel-IT Greece
Reseller
Top 20
2022-10-25T13:06:52Z
Oct 25, 2022
The solution is free for up to five users, making it a good starting point for many organizations, especially now that people are cash-strapped. The licensing costs for over 500 users start from $500 upwards, depending on their choice and if assets are attached to it. So an average license would be up to 10,000 per year for subscription on average. Subscription licensing includes technical support and all the features at no additional cost, and Perpetual licensing requires annual maintenance of about 15% of the initial cost.
For 90 service agents and our need for a cloud solution with incident management and service request management, it annually costs around 12,000. If you need additional development or deployment support from the vendor, there might be an additional cost.
ITSM Engineer at a tech services company with 11-50 employees
Reseller
2021-02-25T18:38:33Z
Feb 25, 2021
I'm not involved in the licensing of the solution. I have no idea how much the cost is. I couldn't say if it's reasonable or more on the expensive side.
Quality Assurance Project Engeneer at a tech services company with 1,001-5,000 employees
MSP
2020-12-22T16:20:00Z
Dec 22, 2020
In terms of cost and pricing, I'm not the person who pays for the tool, and I don't know if the price for the tool is fair or unfair. I have no idea about that. But I'm aware that it's quite expensive. The price could be reduced,
Global Service Delivery Manager at a computer software company with 10,001+ employees
Real User
2020-10-11T08:58:06Z
Oct 11, 2020
Its price is very lucrative. It would be great if the price can come down, but overall, its price is great. It is half or maybe one-third of the price of other market leaders.
We are on a yearly subscription and use the on-premises deployment model of the solution. For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year. We don't pay any costs beyond the standard licensing fee. You might add on if you have more assets, for example, an operation number. They do have features where you might need to add extra fees above your standard cost.
The cost of licensing is approximately ten dollars per suite, per month. When scaling up, there are a lot of other expenses such as infrastructure, the telecommunication companies, etc. An annual maintenance contract is available for an extra cost. There are also consulting services available.
ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.
The two main focus points of MSP are IT request tracking and asset management. MSP’s integrated centralized management console enables technicians and system...
The platform has good pricing. I rate it a four or five.
I would rate the pricing a six out of ten, with ten being expensive. It is above average. But it is neither cheap nor expensive.
ManageEngine ServiceDesk Plus' pricing is reasonable.
The solution's price is not high. It's moderately priced, because of which it is a tool that anyone could easily choose. ManageEngine ServiceDesk Plus is a reasonably priced product.
It is not an expensive solution.
I would rate the pricing ten out of ten. It's the best bang for your buck. When I compared it with a similar product, ManageEngine ServiceDesk Plus was $2,000 cheaper for seven agents and the same number of assets.
The price is much better than other products so pricing is rated an eight out of ten.
Licensing costs are on the expensive side. We use the enterprise solution and pay around $700 per account. We're trying to keep costs down by putting only the L1 people onto the portal. The same goes for project management where we have a lot of challenges with the number of accounts ranging between 100-150. We have 60 users who need to work on the product day in and day out and we try to manage costs by having a limited number of accounts. Perhaps they could consider a licensing model for limited feature IDs, for example, where users only have access to specific features. The enterprise license includes the whole stack but not everybody needs everything.
I can't speak to the exact cost of the solution.
The solution is free for up to five users, making it a good starting point for many organizations, especially now that people are cash-strapped. The licensing costs for over 500 users start from $500 upwards, depending on their choice and if assets are attached to it. So an average license would be up to 10,000 per year for subscription on average. Subscription licensing includes technical support and all the features at no additional cost, and Perpetual licensing requires annual maintenance of about 15% of the initial cost.
I am using the free edition of ManageEngine ServiceDesk Plus. There are different versions available, such as professional.
Pricing can always be improved and made more affordable. I'm not involved in the pricing.
We pay for an annual license charged per technician, not end-user. If I remember correctly, it's $1,000 or $2,000 a year for seven technicians.
The price of the solution is low. However, it still could be less expensive.
We have an annual license which we renew each year.
As compared to a lot of systems out there, it is more affordable.
It is cheaper than the competitors.
For 90 service agents and our need for a cloud solution with incident management and service request management, it annually costs around 12,000. If you need additional development or deployment support from the vendor, there might be an additional cost.
I'm not involved in the licensing of the solution. I have no idea how much the cost is. I couldn't say if it's reasonable or more on the expensive side.
In terms of cost and pricing, I'm not the person who pays for the tool, and I don't know if the price for the tool is fair or unfair. I have no idea about that. But I'm aware that it's quite expensive. The price could be reduced,
There's a yearly cost that's based on the number of licenses and the modules that you've purchased. The pricing is a bit high.
Its price is very lucrative. It would be great if the price can come down, but overall, its price is great. It is half or maybe one-third of the price of other market leaders.
We are on a yearly subscription and use the on-premises deployment model of the solution. For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year. We don't pay any costs beyond the standard licensing fee. You might add on if you have more assets, for example, an operation number. They do have features where you might need to add extra fees above your standard cost.
The cost of licensing is approximately ten dollars per suite, per month. When scaling up, there are a lot of other expenses such as infrastructure, the telecommunication companies, etc. An annual maintenance contract is available for an extra cost. There are also consulting services available.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
we implement the on premise servicedesk plus because it's affordable