2018-01-26T00:30:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
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What is your experience regarding pricing and costs for ManageEngine ServiceDesk Plus?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

17
PeerSpot user
17 Answers
AC
Customer Success Leader at Channel-IT Ltd. (CY) - Channel-IT Greece
Reseller
Top 20
2022-10-25T13:06:52Z
Oct 25, 2022

The solution is free for up to five users, making it a good starting point for many organizations, especially now that people are cash-strapped. The licensing costs for over 500 users start from $500 upwards, depending on their choice and if assets are attached to it. So an average license would be up to 10,000 per year for subscription on average. Subscription licensing includes technical support and all the features at no additional cost, and Perpetual licensing requires annual maintenance of about 15% of the initial cost.

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ArunKumar1 - PeerSpot reviewer
IT Administrator at a healthcare company with 51-200 employees
Real User
Top 5
2022-09-14T13:01:32Z
Sep 14, 2022

I am using the free edition of ManageEngine ServiceDesk Plus. There are different versions available, such as professional.

BM
Senior Manager, Customer Services and Operational Support at a tech services company with 201-500 employees
Real User
Top 20
2022-08-12T07:56:47Z
Aug 12, 2022

Pricing can always be improved and made more affordable. I'm not involved in the pricing.

Sigal Svilim - PeerSpot reviewer
Chief Information Officer at Supergas
Real User
Top 5
2022-05-19T10:52:44Z
May 19, 2022

We pay for an annual license charged per technician, not end-user. If I remember correctly, it's $1,000 or $2,000 a year for seven technicians.

Yassin Hassan - PeerSpot reviewer
Senior Technical Support Engineer at a agriculture with 1,001-5,000 employees
Real User
Top 5
2022-03-01T19:00:26Z
Mar 1, 2022

The price of the solution is low. However, it still could be less expensive.

FM
IT Support Specialist at a transportation company with 201-500 employees
Real User
2022-01-25T15:08:41Z
Jan 25, 2022

We have an annual license which we renew each year.

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Laone Raboloko - PeerSpot reviewer
Systems Analyst at Bismarck
Real User
Top 10
2021-07-26T15:11:20Z
Jul 26, 2021

As compared to a lot of systems out there, it is more affordable.

MK
It distribution manager at Megatrade
Real User
Top 20
2021-06-27T13:01:13Z
Jun 27, 2021

It is cheaper than the competitors.

Mykola Shved - PeerSpot reviewer
Head of Global IT Delivery at Acino Pharma AG
Real User
Top 10
2021-04-08T23:27:18Z
Apr 8, 2021

For 90 service agents and our need for a cloud solution with incident management and service request management, it annually costs around 12,000. If you need additional development or deployment support from the vendor, there might be an additional cost.

WA
ITSM Engineer at a tech services company with 11-50 employees
Reseller
Top 20
2021-02-25T18:38:33Z
Feb 25, 2021

I'm not involved in the licensing of the solution. I have no idea how much the cost is. I couldn't say if it's reasonable or more on the expensive side.

NG
Quality Assurance Project Engeneer at a tech services company with 1,001-5,000 employees
MSP
Top 20
2020-12-22T16:20:00Z
Dec 22, 2020

In terms of cost and pricing, I'm not the person who pays for the tool, and I don't know if the price for the tool is fair or unfair. I have no idea about that. But I'm aware that it's quite expensive. The price could be reduced,

MW
Quality Management at a financial services firm with 201-500 employees
Real User
2020-12-02T09:58:25Z
Dec 2, 2020

There's a yearly cost that's based on the number of licenses and the modules that you've purchased. The pricing is a bit high.

Anand Khandelwal - PeerSpot reviewer
Global Service Delivery Manager at a computer software company with 10,001+ employees
Real User
2020-10-11T08:58:06Z
Oct 11, 2020

Its price is very lucrative. It would be great if the price can come down, but overall, its price is great. It is half or maybe one-third of the price of other market leaders.

DK
MIS Manager at Misr Glass Manufacturing
Real User
Top 10
2019-08-21T06:36:00Z
Aug 21, 2019

We are on a yearly subscription and use the on-premises deployment model of the solution. For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year. We don't pay any costs beyond the standard licensing fee. You might add on if you have more assets, for example, an operation number. They do have features where you might need to add extra fees above your standard cost.

Bhavani Prasad Paragi - PeerSpot reviewer
General Manager at Qwikcilver
Real User
2019-03-28T08:19:00Z
Mar 28, 2019

The cost of licensing is approximately ten dollars per suite, per month. When scaling up, there are a lot of other expenses such as infrastructure, the telecommunication companies, etc. An annual maintenance contract is available for an extra cost. There are also consulting services available.

Fanky Christian - PeerSpot reviewer
Director at Daya Cipta Mandiri Solusi, PT
Real User
2018-05-07T10:43:00Z
May 7, 2018

The prices are attractive. Customer can use a subscription if they do not have enough budget.

Fanky Christian - PeerSpot reviewer
Director at Daya Cipta Mandiri Solusi, PT
Real User
2018-01-26T00:30:00Z
Jan 26, 2018

we implement the on premise servicedesk plus because it's affordable

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