What is your experience regarding pricing and costs for ManageEngine ServiceDesk Plus?

Regarding pricing, ManageEngine ServiceDesk Plus offers three editions: Standard edition, Professional, and Enterprise. The Enterprise edition is the full suite, and the Professional edition has incident and asset management, while other features such as service catalog and change management can be purchased as add-ons. The licensing is based on the number of technicians or analysts providing support as well as the number of IT assets, with no limitation on adding IT assets in ManageEngine ServiceDesk Plus.

The costing for ManageEngine ServiceDesk Plus ( /products/manageengine-servicedesk-plus-reviews ) is very flexible and is considered low-priced. Automox ( /products/automox-reviews ), a competitor, is pricier.

I think it's feasible comparing with other solutions.

I am not directly involved with the pricing and negotiations, but I am aware they are managed by the higher management of the company.

The tool's price is okay and in line with other products, maybe even cheaper than some products. There have been some changes in the pricing models in the last few years, so it is bound to change, but right now, it is okay. My company is quite satisfied with the price.

Cost-wise, it is less than other products, compared to JSM. ManageEngine is a little bit low cost. The only challenge we have is integration with Jira. So the pricing is reasonable for the ServiceDesk solution.

It is cheaper than its competitors.

The platform has good pricing. I rate it a four or five.

I would rate the pricing a six out of ten, with ten being expensive. It is above average. But it is neither cheap nor expensive.

ManageEngine ServiceDesk Plus' pricing is reasonable.

The solution's price is not high. It's moderately priced, because of which it is a tool that anyone could easily choose. ManageEngine ServiceDesk Plus is a reasonably priced product.

It is not an expensive solution.

I would rate the pricing ten out of ten. It's the best bang for your buck. When I compared it with a similar product, ManageEngine ServiceDesk Plus was $2,000 cheaper for seven agents and the same number of assets.

The price is much better than other products so pricing is rated an eight out of ten.

Licensing costs are on the expensive side. We use the enterprise solution and pay around $700 per account. We're trying to keep costs down by putting only the L1 people onto the portal. The same goes for project management where we have a lot of challenges with the number of accounts ranging between 100-150. We have 60 users who need to work on the product day in and day out and we try to manage costs by having a limited number of accounts. Perhaps they could consider a licensing model for limited feature IDs, for example, where users only have access to specific features. The enterprise license includes the whole stack but not everybody needs everything.

I can't speak to the exact cost of the solution.

The solution is free for up to five users, making it a good starting point for many organizations, especially now that people are cash-strapped. The licensing costs for over 500 users start from $500 upwards, depending on their choice and if assets are attached to it. So an average license would be up to 10,000 per year for subscription on average. Subscription licensing includes technical support and all the features at no additional cost, and Perpetual licensing requires annual maintenance of about 15% of the initial cost.

I am using the free edition of ManageEngine ServiceDesk Plus. There are different versions available, such as professional.

Pricing can always be improved and made more affordable. I'm not involved in the pricing.

We pay for an annual license charged per technician, not end-user. If I remember correctly, it's $1,000 or $2,000 a year for seven technicians.

The price of the solution is low. However, it still could be less expensive.

We have an annual license which we renew each year.

As compared to a lot of systems out there, it is more affordable.

It is cheaper than the competitors.

For 90 service agents and our need for a cloud solution with incident management and service request management, it annually costs around 12,000. If you need additional development or deployment support from the vendor, there might be an additional cost.

I'm not involved in the licensing of the solution. I have no idea how much the cost is. I couldn't say if it's reasonable or more on the expensive side.

In terms of cost and pricing, I'm not the person who pays for the tool, and I don't know if the price for the tool is fair or unfair. I have no idea about that. But I'm aware that it's quite expensive. The price could be reduced,

There's a yearly cost that's based on the number of licenses and the modules that you've purchased. The pricing is a bit high.

Its price is very lucrative. It would be great if the price can come down, but overall, its price is great. It is half or maybe one-third of the price of other market leaders.

We are on a yearly subscription and use the on-premises deployment model of the solution. For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year. We don't pay any costs beyond the standard licensing fee. You might add on if you have more assets, for example, an operation number. They do have features where you might need to add extra fees above your standard cost.

The cost of licensing is approximately ten dollars per suite, per month. When scaling up, there are a lot of other expenses such as infrastructure, the telecommunication companies, etc. An annual maintenance contract is available for an extra cost. There are also consulting services available.

The prices are attractive. Customer can use a subscription if they do not have enough budget.

we implement the on premise servicedesk plus because it's affordable