Hyland OnBase vs Studio Creatio comparison

Hyland and Creatio are both solutions in the Business Process Management (BPM) category. Hyland is ranked #16 with an average rating of 7.7, while Creatio is ranked #25 with an average rating of 9.0. Hyland holds a 0.7% mindshare in BPM, compared to Creatio’s 0.7% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Hyland OnBase

Read 13 Hyland OnBase reviews

3,322 Views
465 Comparison Views

100% willing to recommend

Studio Creatio

Read 13 Studio Creatio reviews

1,126 Views
462 Comparison Views

100% willing to recommend

Hyland OnBase

Studio Creatio

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Executive SummaryUpdated on Sep 18, 2024

Hyland OnBase and Studio Creatio compete in the enterprise content management and CRM solutions space. Studio Creatio seems to have the upper hand due to its extensive feature set and ease of customization, while Hyland OnBase is noted for its robust support and pricing structure.

Features: Hyland OnBase excels in document management, workflow automation, and support for industries reliant on extensive documentation. Studio Creatio stands out with its low-code platform enabling greater customization, advanced CRM capabilities, and flexibility for various business processes.

Room for Improvement: Users of Hyland OnBase highlight the need for a more modern look, better integration options, and improved user training materials. Studio Creatio users suggest improvements in performance speed, enhanced reporting tools, and better user training materials.

Ease of Deployment and Customer Service: Hyland OnBase deployment is often seen as more complex and time-consuming, requiring extensive support from customer service, which is frequently praised for its effectiveness. Studio Creatio’s deployment is noted for its simplicity and quicker implementation, although its customer service receives mixed reviews.

Pricing and ROI: Users find Hyland OnBase has a more appealing initial cost but may result in higher long-term expenses due to ongoing support needs. Studio Creatio, albeit slightly higher in upfront costs, is viewed as providing better ROI due to its extensive feature set and ease of customization, justifying the investment for many businesses.

To learn more, read our detailed Hyland OnBase vs. Studio Creatio Report (Updated: August 2025).

Buyer's Guide

Hyland OnBase vs. Studio Creatio

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

16th

Ranking in Low-Code Development Platforms

12th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th)

Studio Creatio

Ranking in Business Process Management (BPM)

25th

Ranking in Low-Code Development Platforms

18th

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Rapid Application Development Software (22nd)

Mindshare comparison

As of August 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.7%, up from 0.3% compared to the previous year. The mindshare of Studio Creatio is 0.7%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Anatolii Vovniuk

Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council

Customizable, easy to use, and has good built-in dashboards

The tool is available on the cloud as well as on-premise. The ease of setup depends on the complexity of the project. In most cases, we just connect and work. We must create our own team and find a partner to build our own application. If we need to create something new, it will take time. I rate the ease of setup of the cloud version a ten out of ten. However, I would rate the ease of setup of the on-premise version a five or six out of ten. The on-premise version takes longer to deploy. The cloud version can be deployed within minutes. We receive a license key and start working. If all the components are ready, we can deploy the on-premise version within ten days.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are that it's very secure and provides audit trails for our documents."

"I like the cloud and its integrability."

"The product's initial setup phase is not difficult."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The solution's most valuable features are integration and flexibility."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The solution is very developed and we are not taking full advantage of its functionalities."

More Hyland OnBase pros

"It is a low-code platform, that is very intuitive."

"The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution"

"Creatio also provides us with scalability, performance and agility."

"The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."

"The most valuable feature of the solution is that it is a low-code and no-code platform."

"The tool enables users to work offline through the mobile application."

"The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."

"The most valuable feature of this solution is its simplicity."

More Studio Creatio pros

Cons

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The application could potentially be more open-source, allowing integration with more solutions."

"The solution’s initial setup is a little difficult."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"Software malfunctioning usually occurs when we receive documents from external sources."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

More Hyland OnBase cons

"The documentation must be more technical."

"It does not have the ability to run one single large process."

"The mobile version of the solution could be improved. It's hard to customize it."

"The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on."

"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."

"HRM is an area where Studio Creatio lacks and needs to improve."

"I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication."

"Creatio needs to stabilize their marketplace."

More Studio Creatio cons

Pricing and Cost Advice

"OnBase is reasonably priced."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The tool's price is high."

"The solution costs around $6,000 per month."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"I rate the pricing a five on a scale of one to ten, where one is cheap and ten is expensive."

"There is a license required for this solution."

"The pricing plans are not user-friendly because in many cases you have to buy different options to get additional features."

"From my standpoint, it blows out of the water all the other competitors out there that we were potentially looking at, and it was in a reasonable price range, whereas you have these other Fortune 500 companies that were asking for a ridiculous amount."

"It is fairly competitive."

"The tool is reasonably priced."

"I rate the product price a five or six on a scale of one to ten, where one is cheap, and ten is expensive."

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

13%

Computer Software Company

Insurance Company

Comms Service Provider

15%

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

See all answers

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

See all answers

What do you like most about Studio Creatio?

The most valuable feature of the solution is that it is a low-code and no-code platform.

See all answers

What is your experience regarding pricing and costs for Studio Creatio?

The tool is reasonably priced.

See all answers

What needs improvement with Studio Creatio?

Sometimes, the cloud version provides slow responses. The documentation must be more technical. Sometimes, we need to work with massive external data. We might have 10 to 20 million lines of data t...

See all answers

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Product Reports

Buyer's Guide

Hyland OnBase

August 2025

Download Hyland OnBase product report

Buyer's Guide

Studio Creatio

July 2025

Download Studio Creatio product report

Also Known As

OnBase

No data available

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Intelligent business process management and low-code platform with out-of-the-box solutions and templates

Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.

Creatio

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Rangel Logistics Solutions

Buyer's Guide

Hyland OnBase vs. Studio Creatio

August 2025

Free Report: Hyland OnBase vs. Studio Creatio

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