No more typing reviews! Try our Samantha, our new voice AI agent.

Studio Creatio pros and cons

Vendor: Creatio

4.2 out of 5

25 reviews
100% willing to recommend

Pros & Cons summary

Studio Creatio offers a robust no-code and low-code platform for customizing and automating business processes efficiently. It delivers scalability and supports complex workflow management. While enhancing productivity and streamlining customer engagement, Studio Creatio faces challenges in reliability and design tools. Although support services are rapid, the platform lacks vendor support during implementation and features high pricing. Customer support is rated poorly, with potential areas for AI improvement.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Studio Creatio offers a robust no-code and low-code platform, allowing users to customize and automate business processes with ease and efficiency.

It provides exceptional scalability and performance, catering to organizations' requirements for managing complex workflows and tasks automation.

Studio Creatio's business process management and CRM functionalities enable organizations to streamline customer engagement and service management.

The platform has positively impacted organizations by improving efficiency, reducing process times, and enabling higher productivity through automation.

Studio Creatio's supportive team delivers great service expertise, ensuring quick response times and effective utilization of the platform.

CONS

Studio Creatio's pricing, setup cost, and licensing are considered high.

The AI capabilities of Studio Creatio are not yet reliable for everyday operations.

There is a need for an improved process design tool in Studio Creatio.

Studio Creatio lacks adequate support from the vendor during implementation.

Customer support for Studio Creatio is rated poorly, at 3 out of 10.

Studio Creatio Pros review quotes

BK

Creatio Consultant at AavishkarIT Solutions Pvt Ltd

May 28, 2026

For example, in the banking sector, I optimized a system that was processing 50 applications per day to be 100% automated, with only delivery requiring human intervention, ultimately achieving processing 500 to 600 cards per day, up from 50 to 60 applications, fully automated with minimal human intervention except when delivery was needed.

Read full review

reviewer2884284

Product Owner at a non-tech company with 11-50 employees

Aug 3, 2026

I am actually impressed by the scalability of Studio Creatio. Thanks to BPM and the still available capability of coding, you can do almost anything.

Read full review

Bhoobalan Palanivelu

Creatio Technical Consultant at a computer software company with 11-50 employees

Dec 4, 2025

The scalability of Studio Creatio is commendable, and I would rate it eight out of 10.

Read full review

Free Report: Studio Creatio Reviews and More

Learn what your peers think about Studio Creatio. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.

908,877 professionals have used our research since 2012.

AJ

Training Development Associate at Assurant

Jul 29, 2026

Studio Creatio has positively impacted my organization by making everybody a little more productive in comparison to Zendesk that we did use.

Read full review

RM

Workforce Management Specialist at a consultancy with 11-50 employees

Jul 23, 2026

Studio Creatio is a very useful, efficient, and cost-saving product.

Read full review

Gersi Bajraktari

Core Banking Analyst at a financial services firm with 1-10 employees

Aug 2, 2026

We were able to build the entire process from scratch in approximately six months until production, and we have been using Studio Creatio for loan origination since that time.

Read full review

IT Intern at a manufacturing company with 1,001-5,000 employees

Aug 2, 2026

I have definitely seen a return on investment with time savings and money savings, as there is a price per license, but this money is coming back to us, making it a worthwhile investment.

Read full review

reviewer2878365

CRM Consultant

Jul 23, 2026

As a former user, Studio Creatio positively impacted my organization in terms of customer engagement; the actual system was great, but given that sometimes the actual data within a company isn't as joined up as it could be, I cannot fault it.

Read full review

SP

Sergiy Parfonov

Software analyst at a comms service provider with 1,001-5,000 employees

May 27, 2026

The best feature Studio Creatio offers is its no-code functionality.

Read full review

reviewer2875845

Creatio AE at a computer software company with 51-200 employees

Jul 22, 2026

Studio Creatio has positively impacted our organization by helping us gather very rich client satisfaction scores as a result of implementing it for our customer service team.

Read full review

Show 10 more reviews (out of 25)

Studio Creatio Cons review quotes

BK

Creatio Consultant at AavishkarIT Solutions Pvt Ltd

May 28, 2026

Mobile users are quite frustrated, so the system needs more modern features, modern user interfaces, and an independent development module for the mobile app.

Read full review

reviewer2884284

Product Owner at a non-tech company with 11-50 employees

Aug 3, 2026

The AI capabilities are a little bit lacking right now; it is not reliable enough to use in everyday operations or even in the development or implementation phases.

Read full review

Bhoobalan Palanivelu

Creatio Technical Consultant at a computer software company with 11-50 employees

Dec 4, 2025

The downside of Studio Creatio is when it is marketed as a no-code platform, it does not support creating any website or mobile application.

Read full review

Free Report: Studio Creatio Reviews and More

Learn what your peers think about Studio Creatio. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.

908,877 professionals have used our research since 2012.

AJ

Training Development Associate at Assurant

Jul 29, 2026

Studio Creatio can be improved by sending reminders to the people who were sending in the tickets because sometimes the waiting for response just sits in limbo for a while, and that could be a bit annoying.

Read full review

RM

Workforce Management Specialist at a consultancy with 11-50 employees

Jul 23, 2026

It would take some time because of lagging. Everybody would have to stop doing it and maybe do it when everybody has finished their work, probably at night shift if everybody is in day shift or after business hours.

Read full review

Gersi Bajraktari

Core Banking Analyst at a financial services firm with 1-10 employees

Aug 2, 2026

For processes that require logical thinking and are highly complex with less structured flows, I would rate it a six out of ten because Studio Creatio does not excel at logical thinking, which is the key difference.

Read full review

IT Intern at a manufacturing company with 1,001-5,000 employees

Aug 2, 2026

I think Studio Creatio can be improved by being more open source because I thought I could make modifications to Studio Creatio, have API keys to develop my own application, and consume the API keys.

Read full review

reviewer2878365

CRM Consultant

Jul 23, 2026

I would rate the customer support for Studio Creatio a five out of ten.

Read full review

SP

Sergiy Parfonov

Software analyst at a comms service provider with 1,001-5,000 employees

May 27, 2026

Based on my experience, the company's pricing, setup cost, and licensing are somewhat high.

Read full review

reviewer2875845

Creatio AE at a computer software company with 51-200 employees

Jul 22, 2026

Studio Creatio can be improved because they oversell its AI capabilities out of the box, and there are lots of configurations that need to happen; it is not readily available to use just with one click, as configurations and training must occur before it yields management results.

Read full review

Show 10 more reviews (out of 25)

Related questions

208

When evaluating Business Process Management, what aspect do you think is the most important to look for?

463

Camunda or Bonitasoft?

223

Do you know of a solution which fulfills the requirements listed below?

276

Looking for a BPMN tool that is easy to use and reasonably priced

224

Which tool do you recommend for business process modeling only?

252

Which is the best Workflow Automation Platform with microservices?

171

RPA vs BPM: do they complement each other?

105

What is the ROI of BPM solutions for a company which currently isn't using one?

144

BPM Tools: What is the best alternative to Signavio?

75

What are some of the reasons business process management (BPM) efforts fail?