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Pega Platform vs Studio Creatio comparison

Pega and Creatio are both solutions in the Business Process Management (BPM) category. Pega is ranked #4 with an average rating of 8.2, while Creatio is ranked #25 with an average rating of 9.0. Pega holds a 5.6% mindshare in BPM, compared to Creatio’s 0.5% mindshare. Additionally, 91% of Pega users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.
Pega Platform
Read 82 Pega Platform reviews
  • 5,324 Views
  • 4,236 Comparison Views
91% willing to recommend
Studio Creatio
Read 13 Studio Creatio reviews
  • 439 Views
  • 322 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

Pega Platform and Studio Creatio compete in the business process management and CRM solutions market. Pega Platform appears to have the upper hand due to its extensive enterprise-level capabilities and robust integrations, despite facing cost challenges.

Features: Pega Platform offers strong case management, integration services, and a low-code environment with pre-configured tools for rapid development. It provides powerful modeling and smooth cloud deployments, making it ideal for enterprise solutions. Studio Creatio excels in low-code/no-code functions with strong CRM capabilities. Its user-friendly interfaces and straightforward process automation make it suitable for various customer needs.

Room for Improvement: Pega Platform could benefit from better pricing models, improved integrations, and enhanced AI and RPA features. Scalability and UI customization also need attention. Studio Creatio faces challenges with customization in UI and on-premises stability and could improve integration and marketplace support. Pega requires extensive expertise, while Studio Creatio focuses on simplicity and ease of use.

Ease of Deployment and Customer Service: Pega Platform supports on-premises, public, private, and hybrid clouds, suiting extensive enterprise needs but faces varying technical support experiences. Studio Creatio offers multiple deployment options and generally rates higher in customer support satisfaction, despite challenges in solution-specific queries. Pega’s complex support system contrasts with Studio Creatio’s simpler, more responsive approach.

Pricing and ROI: Pega Platform is considered expensive, especially in licensing and upgrades, with ROI benefits noted in enhanced business processes, yet the cost is a barrier for smaller businesses. Studio Creatio presents a more affordable alternative, particularly for small to medium enterprises, though extra costs for additional features may apply. Both offer strong ROI, with Pega focused on larger implementations and Studio Creatio providing a balanced cost-benefit scenario for various business sizes.

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Buyer's Guide
Pega Platform vs. Studio Creatio
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
Pega Platform boosts efficiency, revenue, and ROI up to 80% through improved processes, automation, and quick digital transformation.
Sentiment score
8.9
Studio Creatio boosted ROI with streamlined processes, task automation, enhanced productivity, reduced costs, and industry-specific adaptability.
 

Customer Service

Sentiment score
6.8
Pega Platform's customer support receives mixed reviews; premium service users report higher satisfaction but slower response for critical issues.
Sentiment score
7.6
Studio Creatio's customer service is praised for responsiveness and competence, though challenges exist with regional support and certified developers.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
For more quotes and insights, download the Pega Platform report
No quotes available
For more quotes and insights, download the Studio Creatio report
reviewer1605597 - PeerSpot reviewer
CP
VS
 

Scalability Issues

Sentiment score
7.6
Pega Platform is scalable across industries with some performance challenges, requiring robust infrastructure and strategic capacity planning.
Sentiment score
8.2
Studio Creatio is a highly scalable platform used by medium and large companies, praised for handling multiple roles and processes efficiently.
 

Stability Issues

Sentiment score
7.7
Pega Platform is generally stable and reliable, but high task volumes or configurations can cause occasional glitches.
Sentiment score
8.1
Studio Creatio is praised for its stability and reliability, with users attributing occasional issues to external factors.
 

Room For Improvement

Users report Pega Platform's complexity, UI issues, and limited customization, seeking improved AI, better support, and enhanced integration.
Studio Creatio needs better mobile customization, UI control, business rule flexibility, accurate translations, technical documentation, and improved performance for large processes.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
For more quotes and insights, download the Pega Platform report
No quotes available
For more quotes and insights, download the Studio Creatio report
 

Setup Cost

Pega Platform is costly for small businesses, offering scalable features and negotiable pricing, ideal for large enterprises.
Studio Creatio offers a flexible and reasonably priced licensing model, costing $15 per user per month, rated 5-6 in affordability.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
For more quotes and insights, download the Pega Platform report
No quotes available
For more quotes and insights, download the Studio Creatio report
 

Valuable Features

Pega Platform offers rapid deployment, strong integration, and flexible workflows with extensive functionalities for diverse industry needs.
Studio Creatio provides configurable CRM, low-code/no-code platforms, and process management with automation, scalability, and superb business support features.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
For more quotes and insights, download the Pega Platform report
No quotes available
For more quotes and insights, download the Studio Creatio report
 

Categories and Ranking

Pega Platform
Ranking in Business Process Management (BPM)
4th
Ranking in Rapid Application Development Software
6th
Ranking in Low-Code Development Platforms
7th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Process Automation (2nd)
Studio Creatio
Ranking in Business Process Management (BPM)
25th
Ranking in Rapid Application Development Software
22nd
Ranking in Low-Code Development Platforms
19th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Business Process Management (BPM) category, the mindshare of Pega Platform is 5.6%, down from 6.7% compared to the previous year. The mindshare of Studio Creatio is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.
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Anatolii Vovniuk - PeerSpot reviewer
Customizable, easy to use, and has good built-in dashboards
The tool is available on the cloud as well as on-premise. The ease of setup depends on the complexity of the project. In most cases, we just connect and work. We must create our own team and find a partner to build our own application. If we need to create something new, it will take time. I rate the ease of setup of the cloud version a ten out of ten. However, I would rate the ease of setup of the on-premise version a five or six out of ten. The on-premise version takes longer to deploy. The cloud version can be deployed within minutes. We receive a license key and start working. If all the components are ready, we can deploy the on-premise version within ten days.
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
Financial Services Firm
15%
Computer Software Company
14%
Comms Service Provider
13%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
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Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
See all answers
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
See all answers
What do you like most about Studio Creatio?
The most valuable feature of the solution is that it is a low-code and no-code platform.
See all answers
What is your experience regarding pricing and costs for Studio Creatio?
The tool is reasonably priced.
See all answers
What needs improvement with Studio Creatio?
Sometimes, the cloud version provides slow responses. The documentation must be more technical. Sometimes, we need to work with massive external data. We might have 10 to 20 million lines of data t...
See all answers
 

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Product Reports

Buyer's Guide
Pega Platform
April 2025
Pega Platform reportDownload Pega Platform product report
Buyer's Guide
Studio Creatio
April 2025
Studio Creatio reportDownload Studio Creatio product report
 

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES
No data available
 

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?
  • Easy Implementation: Quick setup for fast project kick-off.
  • Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
  • Fast Prototyping: Enables rapid model creation and testing.
  • Unified Architecture: Streamlines operations across the platform.
  • Low-Code Environment: Facilitates swift application development.
  • Scalability: Supports growth and high-demand scenarios.
  • Real-Time Analytics: Provides immediate insights into operations.
  • Decision Automation: Automates standard decision-making processes.
  • Reusable Components: Encourages efficiency in development through component reuse.
What benefits do organizations find with Pega Platform?
  • Rapid Deployment: Quick launch of new processes saves time and resources.
  • Cost Efficiency: Reduces costs through automation and streamlined workflows.
  • Customer-Centric Solutions: Enhances customer experiences through integrated systems.
  • Improved Productivity: Automation frees up employee resources for other tasks.
  • Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Intelligent business process management and low-code platform with out-of-the-box solutions and templates

Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.

Creatio
 

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Rangel Logistics Solutions
Buyer's Guide
Pega Platform vs. Studio Creatio
April 2025
Free Report: Pega Platform vs. Studio Creatio
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We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.