I have been working with Studio Creatio for 4 years. The main use case for Studio Creatio is that I took part in the entire integration between our ERP and Studio Creatio in the on-premise version, and now I am working on a migration project to the cloud version, which includes the order pipeline, with more than 100 interfaces with the ERP that involve data from the supply chain, production, and finance areas.A quick and specific example of how this integration with the ERP using Studio Creatio impacted my day-to-day work is that in the original project, executives had to type in everything they needed when entering an order, and when evaluating Studio Creatio's options, we saw that it had full web service integration, as did our ERP, so several integrations were developed via SOAP and REST, making it possible to bring data from the ERP system to Studio Creatio and for Studio Creatio to return data to the ERP.
Workforce Management Specialist at a consultancy with 11-50 employees
Real User
Top 10
Jul 23, 2026
I have been using Studio Creatio for about two years. My main use case for Studio Creatio is sales enablement and workforce real-time monitoring for the customer contact center. The sales enablement use of Studio Creatio is basically to understand what the leads are coming in and then reassign them to the respective relationship managers automatically and sometimes manually. In terms of real-time monitoring, I created dashboards using Studio Creatio where I was able to have real-time monitoring for about 22 agents, including who is online, who is away, understanding the volume, as well as the AHT and all the SLAs.
My main use case for Studio Creatio during those six months was campaign building and campaign data segmentation. To produce email campaigns in order to go out to certain segmentations of customers that we needed to change their behavior with is a specific example of how I used Studio Creatio for campaign building and data segmentation. To enhance automations in order to acquire customer portal registrations is another aspect of my main use case with Studio Creatio.
Associate Consultant at a university with 201-500 employees
Real User
Top 20
Jun 25, 2026
Studio Creatio is a CRM product with offerings for service management, marketing, and sales management, along with some GenAI offerings. It is a low-code/no-code platform that makes it very easy to customize and prepare workflows or dashboards in any way you see fit, allowing you to create anything you need. Studio Creatio has a drag-and-drop interface that makes development very easy. It is a very easy tool to integrate and works on many databases, making integration straightforward as well.
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
Real User
Top 10
May 28, 2026
My main use case for Studio Creatio is defining values and creating automated workflows, with a focus on customization and configuration of the environment based on business needs. A specific example of a workflow I have automated with Studio Creatio involves customer lead routing using the round-robin methodology. In this process, I create schemas in the system, then return to Studio Creatio where I build logic using workflows to select a particular agent based on reason or other criteria that the business defines. The workflow then processes, and I analyze it by checking the logs and reviewing the results. From my experience in the banking sector, a unique challenge has been automating processes such as card processing and loan processing. I use Studio Creatio for creating those processes, linkages, and schemas, and analyzing them. Studio Creatio is where I need to manage these aspects.
Software analyst at a comms service provider with 1,001-5,000 employees
Real User
Top 10
May 27, 2026
My main use case for Studio Creatio is to use the create lead functionality, contacts, and products. I also use Studio Creatio for the configuration of lead, sale case, and other forms.
Creatio Technical Consultant at a computer software company with 11-50 employees
Consultant
Top 10
Dec 4, 2025
For the past five years, I have been using the multiple platforms of Studio Creatio. Studio Creatio is one of them, and I have been using the enterprise grade bundle like Sales Studio Creatio, service, and marketing. The domain that I have come across is insurance, banking, credit unions, and an education sector where they want to set up a customer-centric platform and enable a close relationship with ongoing customers to retain them. We have to collect all their data and segregate it in a specific format in a dashboard or report generating view. With multiple integrations, which gets into the technical side, the space where I use Studio Creatio predominantly is to set up a customer-centric platform to arrive at a decision based on data.
Associate Consultant at a university with 201-500 employees
Real User
Top 20
Nov 20, 2023
I use Studio Creatio in my company as a low-code and no-code platform since it offers customer relationship management software. I am a back-end user of the tool and not a front-end user.
There are a lot of different use cases for Studio Creatio that involve process automation and the implementation of CRM service functionality. It is also used to orchestrate purchasing processes in large companies where multiple companies are involved. Other use cases involve using third-party tools to automate processes and integrate with other platforms. This can include creating custom bots for self-service data requirements, such as password reset or case creation, without human intervention. Overall, it is a versatile tool used for process automation, CRM, and integrating with third-party solutions to streamline various business processes, including purchasing and customer service. It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction.
We provide solutions for change management within engineering management and control documents. Our company uses Creatio with two different departments within our customers' organizations. One is with the marketing department and the other is with their engineering department.
Acquisitions Leader at a healthcare company with 10,001+ employees
Real User
Sep 29, 2020
We had an issue with non-structured business processes. We were trying to apply business rules and processes. We are using Studio Creatio to help us apply our business processes and rules.
We are an integrated partner, and we have several use cases. We use Studio Creatio for process optimization. For example, in companies in the public sector where they used to have some paper-based processes, we are dematerializing them, and using workflows and custom forms to help submitting solutions for them.
Manager, Systems Development at a construction company with 501-1,000 employees
Real User
Oct 28, 2018
When we were looking for a software solution, we didn't go for bmp'online because of CRM, we went with it because of their business process management solution. Bonus, the CRM works great too.
Manager at a construction company with 1-10 employees
User
Jun 27, 2018
We needed to resolve and redesign the recruitment process into our organization. We have SQL Server DB, IIS, Office and Legacy ERP build on .NET technology.
Creatio Business Studio is an AI-native platform that enables organizations to build and manage business applications, workflows, and AI agents. It combines visual no-code development, AI-assisted coding, workflow automation, and application lifecycle management in one environment used by both business and IT teams.
Business Studio serves as the foundation for all Creatio applications and can also be used to create custom solutions for operational and industry-specific processes beyond...
I have been working with Studio Creatio for 4 years. The main use case for Studio Creatio is that I took part in the entire integration between our ERP and Studio Creatio in the on-premise version, and now I am working on a migration project to the cloud version, which includes the order pipeline, with more than 100 interfaces with the ERP that involve data from the supply chain, production, and finance areas.A quick and specific example of how this integration with the ERP using Studio Creatio impacted my day-to-day work is that in the original project, executives had to type in everything they needed when entering an order, and when evaluating Studio Creatio's options, we saw that it had full web service integration, as did our ERP, so several integrations were developed via SOAP and REST, making it possible to bring data from the ERP system to Studio Creatio and for Studio Creatio to return data to the ERP.
I have been using Studio Creatio for about two years. My main use case for Studio Creatio is sales enablement and workforce real-time monitoring for the customer contact center. The sales enablement use of Studio Creatio is basically to understand what the leads are coming in and then reassign them to the respective relationship managers automatically and sometimes manually. In terms of real-time monitoring, I created dashboards using Studio Creatio where I was able to have real-time monitoring for about 22 agents, including who is online, who is away, understanding the volume, as well as the AHT and all the SLAs.
My main use case for Studio Creatio during those six months was campaign building and campaign data segmentation. To produce email campaigns in order to go out to certain segmentations of customers that we needed to change their behavior with is a specific example of how I used Studio Creatio for campaign building and data segmentation. To enhance automations in order to acquire customer portal registrations is another aspect of my main use case with Studio Creatio.
My main use case for Studio Creatio involves sales and demos.
Studio Creatio is a CRM product with offerings for service management, marketing, and sales management, along with some GenAI offerings. It is a low-code/no-code platform that makes it very easy to customize and prepare workflows or dashboards in any way you see fit, allowing you to create anything you need. Studio Creatio has a drag-and-drop interface that makes development very easy. It is a very easy tool to integrate and works on many databases, making integration straightforward as well.
My main use case for Studio Creatio is defining values and creating automated workflows, with a focus on customization and configuration of the environment based on business needs. A specific example of a workflow I have automated with Studio Creatio involves customer lead routing using the round-robin methodology. In this process, I create schemas in the system, then return to Studio Creatio where I build logic using workflows to select a particular agent based on reason or other criteria that the business defines. The workflow then processes, and I analyze it by checking the logs and reviewing the results. From my experience in the banking sector, a unique challenge has been automating processes such as card processing and loan processing. I use Studio Creatio for creating those processes, linkages, and schemas, and analyzing them. Studio Creatio is where I need to manage these aspects.
My main use case for Studio Creatio is to use the create lead functionality, contacts, and products. I also use Studio Creatio for the configuration of lead, sale case, and other forms.
For the past five years, I have been using the multiple platforms of Studio Creatio. Studio Creatio is one of them, and I have been using the enterprise grade bundle like Sales Studio Creatio, service, and marketing. The domain that I have come across is insurance, banking, credit unions, and an education sector where they want to set up a customer-centric platform and enable a close relationship with ongoing customers to retain them. We have to collect all their data and segregate it in a specific format in a dashboard or report generating view. With multiple integrations, which gets into the technical side, the space where I use Studio Creatio predominantly is to set up a customer-centric platform to arrive at a decision based on data.
We use the product to build our platforms with smart features.
I use Studio Creatio in my company as a low-code and no-code platform since it offers customer relationship management software. I am a back-end user of the tool and not a front-end user.
There are a lot of different use cases for Studio Creatio that involve process automation and the implementation of CRM service functionality. It is also used to orchestrate purchasing processes in large companies where multiple companies are involved. Other use cases involve using third-party tools to automate processes and integrate with other platforms. This can include creating custom bots for self-service data requirements, such as password reset or case creation, without human intervention. Overall, it is a versatile tool used for process automation, CRM, and integrating with third-party solutions to streamline various business processes, including purchasing and customer service. It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction.
We provide solutions for change management within engineering management and control documents. Our company uses Creatio with two different departments within our customers' organizations. One is with the marketing department and the other is with their engineering department.
My primary use case is for marketing sales and service.
We use it for all customer stories. We usually use it for our sales processes and marketing campaigns.
We had an issue with non-structured business processes. We were trying to apply business rules and processes. We are using Studio Creatio to help us apply our business processes and rules.
We are an integrated partner, and we have several use cases. We use Studio Creatio for process optimization. For example, in companies in the public sector where they used to have some paper-based processes, we are dematerializing them, and using workflows and custom forms to help submitting solutions for them.
When we were looking for a software solution, we didn't go for bmp'online because of CRM, we went with it because of their business process management solution. Bonus, the CRM works great too.
We needed to resolve and redesign the recruitment process into our organization. We have SQL Server DB, IIS, Office and Legacy ERP build on .NET technology.