Dynamics 365 Sales vs monday.com comparison

Read 227 monday.com reviews

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Dynamics 365 Sales

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Executive SummaryUpdated on Dec 19, 2024

Monday.com and Dynamics 365 Sales are contenders in the fields of team management and sales processes. Monday.com excels in flexibility and task management, while Dynamics 365 Sales is superior in integration with Microsoft products and sales management.

Features: Monday.com offers automation, customizable dashboards, and integration capabilities. Dynamics 365 Sales provides robust integration with Microsoft products, comprehensive control over sales processes, and seamless integration with Azure and Office 365.

Room for Improvement: Monday.com struggles with performance issues like lagging and requires better automation and communication features. Dynamics 365 Sales is perceived as expensive and could enhance its dashboards and integration with non-Microsoft platforms.

Ease of Deployment and Customer Service: Monday.com supports deployment across Public and Private Clouds, with responsive technical support, although more personalized solutions are desired. Dynamics 365 Sales is primarily supported on the Public Cloud, with good integration with Microsoft products and solid customer service, but tailored assistance is sought by some users.

Pricing and ROI: Monday.com's tiered pricing can be costly for larger teams but offers strong ROI through productivity enhancements and collaboration efficiency. Dynamics 365 Sales is cost-effective given its sales management capabilities but may seem expensive compared to alternatives, offering significant ROI for Microsoft-aligned environments.

To learn more, read our detailed Dynamics 365 Sales vs. monday.com Report (Updated: June 2025).

Dynamics 365 Sales vs. monday.com

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.2

Dynamics 365 Sales enhances productivity and forecasting, yielding ROI in 1.5 years with proper use case alignment.

Sentiment score

6.9

Monday.com enhances efficiency, task management, and collaboration, offering significant productivity and financial returns through automation and improved workflows.

Every solution claims to save time, money, and provide productivity savings.

Senior Manager at PwC

Our company reached the return on investment in just one and a half years after implementation, with improvements in productivity, efficiency, and overall outcomes.

For more quotes and insights, download the Dynamics 365 Sales report

VP Sales at Zelite Solution

No quotes available

For more quotes and insights, download the monday.com report

Customer Service

Sentiment score

7.0

Dynamics 365 Sales support is generally responsive and effective, though some users experience delays and seek more knowledgeable assistance.

Sentiment score

7.5

monday.com's customer support is praised for responsiveness and helpfulness, with room for improvement in live chat options.

My experience with them has been positive; they are always available to help when challenges arise during implementation.

For more quotes and insights, download the Dynamics 365 Sales report

VP Sales at Zelite Solution

I would rate their customer service a ten.

FabioPereira1

Head of Financial Team at resolutte

For more quotes and insights, download the monday.com report

Scalability Issues

Sentiment score

7.4

Dynamics 365 Sales is highly scalable, but API limits can affect data migration and high-volume operations.

Sentiment score

8.0

Monday.com offers scalability and customization for businesses, though larger enterprises and pricing for small businesses require careful consideration.

Dynamics 365 Sales is more scalable compared to Salesforce.

For more quotes and insights, download the Dynamics 365 Sales report

VP Sales at Zelite Solution

Because of the API limits, the throughput is not good.

F CHA

Senior Achitect at a tech services company with 1,001-5,000 employees

No quotes available

For more quotes and insights, download the monday.com report

Stability Issues

Sentiment score

8.6

Dynamics 365 Sales is highly stable and reliable, offering excellent uptime and smooth integration with few issues.

Sentiment score

7.9

Monday.com is praised for reliable performance and stability with minimal downtime, maintaining effective project management and teamwork efficiency.

I usually do not face any bugs and would give it a high rating.

reviewer1398846

Digital Transformation Advisor at a consultancy with 11-50 employees

Its stability rate is 99.9998%, which is crucial as any instability could disrupt access to vital information.

VP Sales at Zelite Solution

It is definitely stable and scalable.

For more quotes and insights, download the Dynamics 365 Sales report

Senior Manager at PwC

No quotes available

For more quotes and insights, download the monday.com report

Room For Improvement

Dynamics 365 Sales users seek better integration, affordability, customization, and user-friendly features with improved tutorials and reporting capabilities.

Users seek feature enhancements for monday.com, including improved UX, automation, integrations, pricing, mobile apps, and support.

They advise about using Power Automate, but it is not suitable for large scale operations.

F CHA

Senior Achitect at a tech services company with 1,001-5,000 employees

If Microsoft could provide direct integration, it would better support customers, especially in the Indian market.

VP Sales at Zelite Solution

The biggest challenge that people had was the simplicity that something like Salesforce offers, which Dynamics 365 Sales didn't really have.

For more quotes and insights, download the Dynamics 365 Sales report

Senior Manager at PwC

The need for a stable connection is critical as there are network issues that slow our processes down.

Alan Chiou

PM at Galaxy Software Services

I would like to have the ability to create more than two levels of subtasks in monday.com.

PAULINE Wanjiku

Project manager at WITS

For more quotes and insights, download the monday.com report

Setup Cost

Dynamics 365 Sales is mid-range priced, costly in budget-limited regions, yet offers features appealing to SMEs.

Buyers find monday.com's pricing negotiable but higher; appreciated for functionality and scalability despite premium costs for advanced features.

It is affordable, and what I've seen is a lot of SME customers, small and medium enterprises, tend to go with Dynamics 365 Sales over anything else, which indicates that it's more affordable than some other solutions in the market.

Senior Manager at PwC

The list price is $150 per user per month, though my company pays $105 per user per month for 20 users.

For more quotes and insights, download the Dynamics 365 Sales report

VP Sales at Zelite Solution

It is quite expensive.

FabioPereira1

Head of Financial Team at resolutte

For more quotes and insights, download the monday.com report

Valuable Features

Dynamics 365 Sales enhances productivity with AI, seamless integrations, mobile access, and customizable workflows, ensuring comprehensive business visibility.

Monday.com enhances productivity with customizable templates, real-time collaboration, and seamless automation, making project management intuitive for all users.

This CRM system is more scalable than Salesforce, and its stability rate is 99.9998%.

VP Sales at Zelite Solution

The solution is collaborative with many integrations, and it is scalable.

reviewer1398846

Digital Transformation Advisor at a consultancy with 11-50 employees

A lot of customers are asking for integration with CoPilot, which is probably the biggest feature of all.

For more quotes and insights, download the Dynamics 365 Sales report

Senior Manager at PwC

monday.com saves time and gets everyone on the same page within my team.

FabioPereira1

Head of Financial Team at resolutte

monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.

PAULINE Wanjiku

Project manager at WITS

monday.com makes it very easy to input any information.

Alan Chiou

PM at Galaxy Software Services

For more quotes and insights, download the monday.com report

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

13th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

monday.com

Ranking in CRM

5th

Average Rating

9.4

Reviews Sentiment

7.4

Number of Reviews

227

Ranking in other categories

Project Portfolio Management (6th), Project Management Software (2nd), Marketing Management (5th), Opportunity Management (3rd)

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.4%, up from 0.2% compared to the previous year. The mindshare of monday.com is 4.0%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

Read full review

Alan Chiou

PM at Galaxy Software Services

User-friendly interface simplifies project management but it requires stable connectivity

We primarily use monday.com for project management within our department, which includes sales, operations, and engineering monday.com makes it very easy to input any information. The style and format are user-friendly, making it practical for our needs despite some network issues. The need for…

Read full review

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Top Industries

By visitors reading reviews

No data available

Educational Organization

48%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

What needs improvement with Dynamics 365 Sales?

This is my opinion about Microsoft: their products are good, but they put substantial investment in sales to show it is a good product. However, when you try to access the documentation, it is high...

What is your primary use case for Dynamics 365 Sales?

I am trying to compare solutions for one of my customers. I am already dealing with something by Microsoft, as my customer is using Azure. It is a scenario of cost reduction, so I'm trying to find ...

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

What do you like most about monday.com?

The product's initial setup phase was straightforward.

What needs improvement with monday.com?

If monday.com was cheaper, that would be better because it's quite expensive.

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Product Reports

Download Dynamics 365 Sales product report

Dynamics 365 Sales

June 2025

Download monday.com product report

May 2025

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Monday.com is a dynamic platform offering streamlined automation, customizable interfaces, and seamless integrations ideal for efficient project management.

Monday.com facilitates seamless management through its user-friendly dashboards, ensuring effective collaboration. Its integration with platforms like Slack and Google Drive enhances productivity while offering task assignment, time tracking, and status updates. The customizable templates and color-coded statuses provide clarity and transparency, making it adaptable for technical and non-technical teams.

What are the key features of Monday.com?

Streamlined Automation: Optimize workflows with automated processes.
Intuitive Dashboards: Track progress and performance at a glance.
Customizable Boards: Tailor board layouts to suit team needs.
Real-time Collaboration: Enhance team interaction with collaborative tools.
Integration Capabilities: Connect with Slack, Google Drive, and more for cohesive productivity.

What benefits should users consider?

Improved Efficiency: Automation and integration promote smoother operations.
Enhanced Communication: Tools for direct communication reduce reliance on email.
Transparent Reporting: Comprehensive visibility into project progress and task status.
Adaptability: Suitable for different team structures and sizes.

In project management, Monday.com is widely employed to track tasks, manage timelines, and organize workflows. Its tools enhance collaboration across remote teams, streamline communication, and support sales and onboarding processes. Teams use it to organize information, assign roles, and reduce email dependence through its customizable interface and robust integrations.

Sample Customers

Information Not Available

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber