We performed a comparison between Dynamics 365 Sales and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful."
"Dynamics 365 Sales is a stable solution with good documentation."
"It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool."
"It allows effective management of the follow-ups of leads and potential opportunities."
"The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes."
"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."
"The solution is fast."
"It integrates well with other Microsoft products, enhancing sales workflow."
"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"Microsoft Dynamics CRM has plenty of valuable features."
"When you have a vanilla, straightforward version, it is easy to use."
"Microsoft Dynamics CRM is a stable solution."
"The solution's return on investment is worth it."
"Technical support is completely good."
"The solution is stable."
"Multifeatured CRM software with good stability and scalability."
"The product's pricing needs improvement."
"The pricing must be improved."
"There's room for improvement in the pricing models."
"I found it significantly complex and not user-friendly."
"The solution’s stability could be improved."
"Making it more budget-friendly would be beneficial."
"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."
"The solution needs to include accurate and free online tutorials."
"When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"The performance could be improved."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"They should work on improving the solution's scalability."
"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."
Dynamics 365 Sales is ranked 21st in CRM with 8 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. Dynamics 365 Sales is rated 8.4, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of Dynamics 365 Sales writes "A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Dynamics 365 Sales is most compared with , whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our Dynamics 365 Sales vs. Microsoft Dynamics CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.