DX Unified Infrastructure Management vs IBM Tivoli Business Service Manager vs ScienceLogic comparison

DX Unified Infrastructure M...

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93% willing to recommend

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Executive Summary

We performed a comparison between DX Unified Infrastructure Management, IBM Tivoli Business Service Manager, and ScienceLogic based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring.

To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: January 2026).

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
DX Unified Infrastructure Management	1.1%
Zabbix	6.8%
Datadog	4.0%
Other	88.1%

IT Infrastructure Monitoring

Event Monitoring Market Share Distribution
Product	Market Share (%)
IBM Tivoli Business Service Manager	3.8%
ServiceNow IT Operations Management	11.7%
OpsRamp	9.6%
Other	74.9%

Event Monitoring

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
ScienceLogic	1.7%
Zabbix	6.8%
Datadog	4.0%
Other	87.5%

IT Infrastructure Monitoring

Featured Reviews

Kc Njokuoma

Solution Architect at SA Consulting

Helps us provide visibility into network performance, capacity planning, and cost analysis

Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly. Customers would benefit from improved training material for integration with other products. The solution's pricing is high and needs to be reconsidered, and the technical support should improve to provide more accessible and open information.

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reviewer847356

IT Manager at a tech services company with 1,001-5,000 employees

Good technical support, and efficient for working with business data

We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…

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Pallagani Siva Koteswararao

Assistant Consultant at Tata Consultancy

Comprehensive monitoring streamlines operations with room for user support enhancement

I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am particularly keen on learning about issues raised by the ScienceLogic support team. Whenever we encounter difficulties, I raise vendor cases and am eager to deepen my understanding of those cases. Additionally, I want to learn more about ScienceLogic's dashboards, which display crucial metrics about collectors, their health, and devices aligned to them. The dashboard should be more detailed. Regarding improvements to ScienceLogic's technical support, my last company was IBM in India, and I worked on IBM MQ monitoring until my last day. I engaged with the LogicMonitor support team for MQ-level incidents, but these issues remained unresolved even after 10 to 15 days. On my last working day, I assisted with one such vendor case, and I am unsure if that issue was ever resolved. ScienceLogic's technical support should respond more efficiently in terms of time. During my time working on MQ-level cases, including a power pack upgrade that did not fix the issues faced, I provided all necessary steps with the help of the middleware team. However, there were still gaps that needed addressing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution allows us to have an overview of the infrastructure and identify areas where the performance isn't optimal, or where upgrades could be carried out."

"The monitoring of the applications to let our business know when things are performing and that they're up and available."

"Latest version of tool comes integrated with Jaspersoft reporting solution, giving excellent reports."

"Monitors the infrastructure asset and also monitors as an IT service."

"It is reliable when it comes to monitoring."

"Monitoring infrastructure and business applications are the most valuable features."

"Having all of our information within one tool set; our alerts, our monitors, and the things that our operations team needs to function."

"Great customized dashboards and drill down reports with auto serve analytics."

More DX Unified Infrastructure Management pros

"The most valuable feature of this solution is the efficiency."

"ScienceLogic allows us to create and customize a user-friendly dashboard."

"The integration of ScienceLogic with our existing IT ecosystems has significantly benefited our organization, as all alerts now directly go to IBM Netcool and then to the ITSM tool, ServiceNow."

"Dynamic Component Mapping is key and unique."

"The power flow is great."

"It is simple."

"Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS."

"It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers."

"One of the valuable features is rapid dashboards."

More ScienceLogic pros

Cons

"I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there."

"It needs a little bit more functionality in the Admin Console."

"Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly."

"Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly."

"CA UIM needs some improvement with performance reporting (if we compare it to CA eHealth)."

"We would like the navigation of this solution to be more user friendly for our system administrators."

"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."

"In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues."

More DX Unified Infrastructure Management cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."

"If I were a small to medium business, I probably wouldn't choose this provider. It is a heavily configurable, heavyweight, and scalable IT solution for IT infrastructure monitoring."

"They should improve their support process and add chat."

"I would like to see out-of-the-box standard dashboards for common services."

"Integrating observability and APM monitoring into the overall portfolio would be beneficial."

"There are often bugs in new releases."

"Admins do not have direct access to the reporting."

"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."

"The product must educate its strategic partners for deployment."

More ScienceLogic cons

Pricing and Cost Advice

"Reasonable setup cost and licensing prices."

"The product-price ratio is better than other brands such as Fortinet or SonicWall."

"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."

"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."

"CAD $400,000 annually."

"The license cost depends on the number of probes and robots."

Information not available

"My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."

"The pricing model for ScienceLogic could improve."

"Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."

"It comes with the OS built in, so no need to purchase an OS license or DB license."

"Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."

"I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

"Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."

"The solution is license-based. It's between $8 and $15, depending on what you need from the product."

More ScienceLogic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Marketing Services Firm

12%

Performing Arts

12%

Manufacturing Company

No data available

Financial Services Firm

12%

Manufacturing Company

11%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	29
Midsize Enterprise	20
Large Enterprise	80

No data available

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	11
Large Enterprise	24

Questions from the Community

What is your primary use case for DX Infrastructure Manager?

We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, ...

What advice do you have for others considering DX Infrastructure Manager?

I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate ...

What is your experience regarding pricing and costs for DX Infrastructure Manager?

The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher com...

What do you like most about ScienceLogic?

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The tool is quite easy to deploy, and it offers very good support.

What is your experience regarding pricing and costs for ScienceLogic?

ScienceLogic is not that expensive and is cost-effective overall.

What needs improvement with ScienceLogic?

I am interested in improving the flexibility of ScienceLogic's user interface, configuration, and customization. I am...

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Product Reports

DX Unified Infrastructure Management

February 2026

DX Unified Infrastructure Management report

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Event Monitoring

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IBM Tivoli Business Service Manager report

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Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager

Tivoli Business Service Manager, BSM

No data available

Overview

DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.

Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.

Broadcom

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

IBM

ScienceLogic excels in customizable dashboards, seamless integrations, and real-time data analysis, supporting diverse IT environments with multi-tenant capabilities.

ScienceLogic provides robust infrastructure and network monitoring, catering to cloud, applications, and server environments. It supports hybrid setups, integrating with CMDB and ticketing systems while automating incident management. ScienceLogic's PowerPacks eliminate visibility gaps and its adaptable nature supports modern and legacy systems. Offering agentless monitoring, it ensures efficient operations with scalable infrastructure support and detailed reporting. However, the interface complexity and need for professional support can present usability challenges. Enhancements in reporting, application coverage, API support, and customization are desirable for improved user experience.

What are ScienceLogic's most important features?

Customizable Dashboards: Tailor views for precise monitoring across different environments.
PowerPacks: Extensive device integrations reduce visibility gaps.
Real-time Data Analysis: Enables quick decision-making with up-to-date insights.
Seamless Integration: Compatible with multiple platforms to unify IT systems.
Adaptive Infrastructure: Supports both modern and legacy systems with ease.

What benefits should users look for in reviews?

Operational Efficiency: Automates event management and simplifies monitoring tasks.
Scalable Support: Grows with the organizational needs, accommodating larger infrastructures.
Comprehensive Reports: Provides complete oversight for informed strategic planning.
Enhanced Adaptability: Unifies diverse technological environments efficiently.

ScienceLogic is often implemented across industries requiring detailed attention to infrastructure and network monitoring. It finds utility in managing hybrid environments, integrating seamlessly with essential systems like CMDB and ticketing platforms. Its scalability and adaptability are valued in unifying complex, diverse environments under one monitoring platform.

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex

SSGC

Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell

IT Infrastructure Monitoring