DX Unified Infrastructure Management vs IBM Tivoli Business Service Manager vs ScienceLogic comparison

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Executive Summary

We performed a comparison between DX Unified Infrastructure Management, IBM Tivoli Business Service Manager, and ScienceLogic based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring.
To learn more, read our detailed IT Infrastructure Monitoring Report (Updated: April 2024).
769,334 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I can use the Drag and Drop feature to build dashboards within minutes.""It delivers our customers many metrics, so they may make decisions""I definitely appreciate the flexibility and ease of use. We've been using UIM for almost three years now. It's pretty much point and click, very easy to use. And we've had no problems scaling it to our own environment.""It is easy to implement but requires good planning.""Great customized dashboards and drill down reports with auto serve analytics.""You can integrate clouds, hybrid infrastructure, and on-premise infrastructure into one product.""It is the foundation for our monitoring solution.""It is very scalable."

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"The most valuable feature of this solution is the efficiency."

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"When it comes to features, the power pack is the most valuable.""It is simple.""The solution provides good infra-monitoring features.""One of the valuable features is rapid dashboards.""I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity.""It has good monitoring capabilities across cloud environments, data centers, and hybrid environments.""The tool is quite easy to deploy, and it offers very good support.""The most valuable features of ScienceLogic are AI and machine learning."

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Cons
"​We want to see more investment in the UI and the dashboard.""We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue.""The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process.""Reporting capability can be improved especially when it comes to availability.""There should be wider coverage of storage infrastructure.""I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there.""How we can get more native information from CA's solutions.""The company has not kept pace with developments."

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"This application should be made easier to use because it usually needs training and it is not easy to operate."

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"ScienceLogic does not have application monitoring. We definitely need something integrated within ScienceLogic to monitor applications so that we don't have to rely on monitoring tools to monitor other applications. At least the ones that are market leaders, such as SAP, Oracle, and others.""It doesn't have the complete application-level topology. It could have service topology and business service monitoring. I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic.""ScienceLogic should provide detailed documents to customer as the current documents are not sufficient.""The product is not user-friendly.""They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers.""Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus.""The product's reporting functionalities have certain shortcomings, making it an area where improvements are required.""I would like to see out-of-the-box standard dashboards for common services."

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Pricing and Cost Advice
  • "This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
  • "The product-price ratio is better than other brands such as Fortinet or SonicWall."
  • "The license cost depends on the number of probes and robots."
  • "Reasonable setup cost and licensing prices."
  • "CAD $400,000 annually."
  • "Customers pay for the license and the support."
  • "Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
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  • "Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device."
  • "Decide what you want to monitor and only monitor those items. Absorb other elements as you grow."
  • "Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor."
  • "It comes with the OS built in, so no need to purchase an OS license or DB license."
  • "Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution."
  • "The pricing model for ScienceLogic could improve."
  • "The solution is license-based. It's between $8 and $15, depending on what you need from the product."
  • "I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."
  • More ScienceLogic Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups… more »
    Top Answer:We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so… more »
    Top Answer:I primarily use DX UIM to capture performance data and faults.
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    Top Answer:The tool is quite easy to deploy, and it offers very good support.
    Top Answer:My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price.
    Top Answer:The product's reporting functionalities have certain shortcomings, making it an area where improvements are required… more »
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    Also Known As
    DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
    Tivoli Business Service Manager, BSM
    Learn More
    Broadcom
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    IBM
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    Overview

    DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.

    Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.

    IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

    ScienceLogic is a hybrid IT infrastructure monitoring tool that is designed to help organizations digitally transform their companies by making the management of complex, distributed IT services easier. Using the solution’s discovery techniques, users can find everything they need in a network, gaining visibility across all vendors and technologies that are run in the cloud or data centers. In addition, the ScienceLogic solution can help users seamlessly monitor and manage cloud environments, monitor network resources, manage storage, and monitor app health and performance.

    By implementing ScienceLogic, organizations can:

    • Act on data that is shared across technologies and IT ecosystems in real time.
    • Apply multi-directional integrations to automate workflows at cloud scale.
    • View everything across cloud and distributed architectures.
    • Discover all IT components across physical, virtual, and cloud.
    • Collect, merge, and store a variety of data in a clean, normalized data lake.
    • Contextualize data through relationship mapping and machine learning (ML) for actionable insights.
    • Understand the impact of infrastructure and applications on business service health and risk.
    • Accelerate root cause analysis and execute recommended actions.

    ScienceLogic Features

    ScienceLogic has many valuable key features. Some of the most useful ones include:

    • Visibility
    • Collaboration
    • Monitor internet of things
    • Monitor key applications
    • Storage management
    • Bandwidth monitoring
    • CPU monitoring
    • Virtual machine monitoring
    • Video conference monitoring
    • IP address monitoring
    • Data migration
    • Prevent unused capacity
    • Monitor public and private cloud
    • Monitor services
    • View performance of server environment

    ScienceLogic Benefits

    There are many benefits to implementing ScienceLogic. Some of the biggest advantages the solution offers include:

    • Single console: ScienceLogic allows you to monitor the performance of services, apps, and other resources - whether they are private, public, hybrid, or multi-cloud - from a single console. In addition, the solution makes it possible for you to also contextualize the resources and determine dependencies.
    • Spot unused resources: With ScienceLogic’s platform, you can spot unused resources so you can decommission them or distribute them to avoid congestion.
    • Unified view of interdependencies: ScienceLogic is capable of mapping relationships between infrastructure components and storage environments, giving users a unified view of the interdependencies. This enables users to determine the root causes of problems that come from their storage assets.
    • Easier app health and performance monitoring: ScienceLogic can help you identify components of apps that are vital to business operation, apply the best practice monitoring policies to well-known applications, and track where infrastructures are deployed.
    • Voice, video, and collaboration capabilities: ScienceLogic makes it easy for you to monitor call quality, collaboration stack, and endpoints.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the ScienceLogic solution.

    A Senior Infrastructure Architect says, “ScienceLogic can offer both serverless connectivity and agent connectivity. The stability of ScienceLogic is great.”

    A Senior Consultant at a tech services company mentions, “It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers.”

    Sample Customers
    CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
    SSGC
    Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
    Top Industries
    REVIEWERS
    Financial Services Firm23%
    Comms Service Provider12%
    Healthcare Company12%
    Insurance Company11%
    VISITORS READING REVIEWS
    Manufacturing Company18%
    Computer Software Company13%
    Financial Services Firm11%
    Comms Service Provider6%
    No Data Available
    REVIEWERS
    Comms Service Provider42%
    Financial Services Firm17%
    Manufacturing Company8%
    Transportation Company8%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Government10%
    Financial Services Firm9%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise13%
    Large Enterprise65%
    No Data Available
    REVIEWERS
    Small Business28%
    Midsize Enterprise26%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise10%
    Large Enterprise71%
    Buyer's Guide
    IT Infrastructure Monitoring
    April 2024
    Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring. Updated: April 2024.
    769,334 professionals have used our research since 2012.