We performed a comparison between IBM Tivoli Business Service Manager and OPS/MVS Automation Intelligence based on real PeerSpot user reviews.
Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring."The most valuable feature of this solution is the efficiency."
"I can and interrupt what's going on, bring a job down if I need to, and bring it back up."
"The follow-up surprised me. Making sure that I am happy with what I have gone to them on. They will call after I have made changes and verify that I am happy with the changes that I did have to make. If it did not fix the complete problem, they go back over it until I am satisfied."
"It's a very stable product. I very much like the SSM stuff in it. The rules engine, it's awesome."
"I do not have to keep recordings. It is there and is proactive. It helps the operators, human editors, and me."
"It alerts the operators when it is time to repair the communications and the IPLs."
"Because we can define complex commands, the training of new operators is quicker. We can also put checks in place, that will prevent user errors."
"Once automatic IPL has been defined, anyone can perform an IPL with very little intervention. We know that all of the components will be started correctly."
"It allows us to respond faster to issues. If there are issues that come out, we're able to capture a message and alert somebody about it."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."
"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."
"Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions."
"It’s a complex product. The initial installation is easy, but implementing various functions is a constant process."
"Scalability is zero. It cannot be scaled because of its age."
"The GUI interface could be improved, but that is coming. They are working on that."
"Some of the command sequences are too long."
"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."
IBM Tivoli Business Service Manager is ranked 15th in Event Monitoring while OPS/MVS Automation Intelligence is ranked 14th in Event Monitoring. IBM Tivoli Business Service Manager is rated 7.6, while OPS/MVS Automation Intelligence is rated 9.4. The top reviewer of IBM Tivoli Business Service Manager writes "The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool". On the other hand, the top reviewer of OPS/MVS Automation Intelligence writes "The ability to use command rules is great when our operators have repetitive tasks, but we'd like to automate off of different highlighted messages without actually knowing what the message is". IBM Tivoli Business Service Manager is most compared with , whereas OPS/MVS Automation Intelligence is most compared with BMC MainView, IBM Tivoli OMEGAMON, BMC TrueSight Operations Management and SCOM.
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