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IBM Tivoli Business Service Manager vs OPS/MVS Automation Intelligence comparison

IBM and Broadcom are both solutions in the Event Monitoring category. IBM is ranked #15, while Broadcom is ranked #12. IBM holds a 0.9% mindshare in EM, compared to Broadcom’s 2.9% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 96% of Broadcom users who would recommend it.
IBM Tivoli Business Service...
Read 2 IBM Tivoli Business Service Manager reviews
  • 118 Views
  • 38 Comparison Views
100% willing to recommend
OPS/MVS Automation Intellig...
Read 27 OPS/MVS Automation Intelligence reviews
  • 221 Views
  • 86 Comparison Views
96% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli Business Service Manager and OPS/MVS Automation Intelligence compete in business service management and automation sectors. While IBM Tivoli Business Service Manager offers more favorable pricing and support, OPS/MVS Automation Intelligence is considered superior due to its robust features and perceived value.

Features: IBM Tivoli Business Service Manager is known for comprehensive service management capabilities, powerful monitoring solutions, and its ability to integrate diverse data sources. OPS/MVS Automation Intelligence is valued for advanced automation features, efficient process automation, and intelligent resource allocation.

Ease of Deployment and Customer Service: IBM Tivoli Business Service Manager offers a flexible deployment model suitable for various enterprise environments with strong customer support. OPS/MVS Automation Intelligence has a straightforward deployment process tailored for IBM mainframe systems and provides commendable customer service.

Pricing and ROI: IBM Tivoli Business Service Manager has moderate setup costs, delivering notable ROI through effective management capabilities. OPS/MVS Automation Intelligence may involve higher initial costs, offering substantial ROI due to its powerful automation efficiencies.

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To learn more, read our detailed IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence Report (Updated: June 2025).
Buyer's Guide
IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Business Service...
Ranking in Event Monitoring
15th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
OPS/MVS Automation Intellig...
Ranking in Event Monitoring
12th
Average Rating
9.4
Reviews Sentiment
8.3
Number of Reviews
27
Ranking in other categories
Mainframe Management (7th)
 

Mindshare comparison

As of June 2025, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 0.9%, up from 0.7% compared to the previous year. The mindshare of OPS/MVS Automation Intelligence is 2.9%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

reviewer847356 - PeerSpot reviewer
Good technical support, and efficient for working with business data
We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…
Read full review
GP
It automates responses, preventing issues from becoming more severe
I just installed version 12.3, which actually already has a number of new features. It's going to make it easier for some of our new users. I'm old-school, I learned it the old way. I actually want to go back and implement it and start doing things the new way. As I need to train people, it's going to make it easier for them and make the learning curve much shorter. The new release addressed some shortcomings of the product. It was old-school. The learning curve was a little bit long in the beginning, but it's really come a long way.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of this solution is the efficiency."
"It allows us to respond faster to issues. If there are issues that come out, we're able to capture a message and alert somebody about it."
"​The follow-up surprised me. Making sure that I am happy with what I have gone to them on. They will call after I have made changes and verify that I am happy with the changes that I did have to make. If it did not fix the complete problem, they go back over it until I am satisfied.​"
"​It is an easy product to use and it is stable."
"It's very flexible. You can customize what you need to, which is good. For example, you can do your own coding inside the tool, make your own scripting tooling."
"I do not have to keep recordings. It is there and is proactive. It helps the operators, human editors, and me."
"It's very secure, because it's a legacy application."
"Stability is probably the best out-of-the-box. Put it in, set it up, and you leave it alone. It works wonderfully."
"With the automation pieces we can bring this region up or take this region down, and it allows us to always meet our time critical requirements."
More OPS/MVS Automation Intelligence pros
 

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."
"Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions."
"The reason sometimes it is not stable, we do not have the expertise to write the script.​"
"The GUI interface could be improved, but that is coming. They are working on that."
"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."
"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."
"Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."
"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."
"Some of the command sequences are too long."
More OPS/MVS Automation Intelligence cons
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Top Industries

By visitors reading reviews
No data available
Logistics Company
19%
Financial Services Firm
18%
Computer Software Company
13%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

No data available
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Product Reports

Buyer's Guide
Event Monitoring
May 2025
IBM Tivoli Business Service Manager reportDownload IBM Tivoli Business Service Manager product report
Buyer's Guide
OPS/MVS Automation Intelligence
May 2025
OPS/MVS Automation Intelligence reportDownload OPS/MVS Automation Intelligence product report
 

Also Known As

Tivoli Business Service Manager, BSM
CA OPS MVS Event Management and Automation, CA OPS/MVS Event Management and Automation, Unicenter CA-OPS/MVS Event Management and Automation
 

Overview

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.
IBM
z/OS, its subsystems, databases, middleware, applications, and software generate thousands of event messages daily. IT professionals need a tool to filter, prioritize, and respond quickly to these events before they impact availability and threaten business processing and associated service level agreements. CA OPS/MVS EMA automates processes, enabling you to resolve problems as they arise. It also automates more routine tasks, simplifying IT management and operations.
Broadcom
 

Sample Customers

SSGC
Tieto
Buyer's Guide
IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence
June 2025
Free Report: IBM Tivoli Business Service Manager vs. OPS/MVS Automation Intelligence
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We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.