ControlUp vs New Relic comparison

ControlUp and New Relic are both solutions in the IT Infrastructure Monitoring category. ControlUp is ranked #33 with an average rating of 8.0, while New Relic is ranked #12 with an average rating of 8.0. ControlUp holds a 1.0% mindshare in IM, compared to New Relic’s 4.4% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

ControlUp

Read 12 ControlUp reviews

1,270 Views
394 Comparison Views

100% willing to recommend

New Relic

Read 158 New Relic reviews

5,835 Views
528 Comparison Views

94% willing to recommend

ControlUp

New Relic

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Executive SummaryUpdated on Oct 9, 2024

New Relic and ControlUp compete in the application and infrastructure performance monitoring category. New Relic appears to have the upper hand due to its detailed monitoring capabilities and efficient problem resolution.

Features: New Relic offers extensive application performance monitoring with real-time insights, reliable server and application monitoring, and valuable features such as database query time analysis. ControlUp provides detailed endpoint monitoring, offers real-time insights, and effectively integrates with various platforms.

Room for Improvement: New Relic faces challenges with data privacy concerns, limited error traceability, and complex pricing structures. ControlUp could enhance integration capabilities and network monitoring, and improve its graphical interface and reporting features.

Ease of Deployment and Customer Service: New Relic primarily deploys in public cloud environments, offering flexibility but presenting a learning curve. Its customer service is generally well-rated. ControlUp supports on-premises and hybrid cloud deployments, is known for its seamless setup, and provides reliable technical support.

Pricing and ROI: New Relic is considered expensive, impacting smaller businesses, though it offers high ROI through detailed monitoring. ControlUp is viewed as offering competitive value with scalable licensing, leading to cost savings through improved efficiency.

To learn more, read our detailed ControlUp vs. New Relic Report (Updated: June 2025).

Buyer's Guide

ControlUp vs. New Relic

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ControlUp

Ranking in IT Infrastructure Monitoring

33rd

Average Rating

8.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

Digital Experience Monitoring (DEM) (5th)

New Relic

Ranking in IT Infrastructure Monitoring

12th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Application Performance Monitoring (APM) and Observability (6th), Network Monitoring Software (18th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (5th)

Mindshare comparison

As of July 2025, in the IT Infrastructure Monitoring category, the mindshare of ControlUp is 1.0%, up from 0.8% compared to the previous year. The mindshare of New Relic is 4.4%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Richasvi Tripathi

Solutions Developer at HCL Technologies

Used to monitor several devices, but most reports do not give information of all the devices

We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.

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Rahul -Jain

SDET ANALYST SENIOR at TSYS

Good for application Performance Monitoring but not stable

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."

"ControlUp has an easy installation process."

"The script-based actions have allowed us to extend the core reporting capabilities."

"The visual look of the interface is very easy to understand what is happening and somewhat why it's happening."

"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."

"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."

"ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers."

"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."

More ControlUp pros

"The most valuable feature is application monitoring."

"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."

"The most important thing is that it tells us where the latency in throughput and response time are."

"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."

"The feature I found most valuable is being able to design my queries. It's easy to design a query."

"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."

"The initial setup is straightforward. It is easy to track and easy to follow."

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."

More New Relic pros

Cons

"Most reports give information about the top 100 devices, but not all of the devices."

"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."

"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."

"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."

"The graphical user interface needs to be improved from version to version."

"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."

"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."

"It can be improved by including script-based scheduling."

More ControlUp cons

"The connectivity between legacy and newer cloud applications is not great."

"It is very difficult to award the service level cycles at an endpoint level."

"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."

"The price could improve."

"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."

"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."

"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."

"The deployment process could be improved."

More New Relic cons

Pricing and Cost Advice

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."

"We are satisfied with the price compared to other solutions."

"Based on my experience, ControlUp is not that expensive."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"It would be nice if we could buy it annually instead of monthly."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"The solution is less expensive than AppNeta."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"I loved this product, but we can no longer afford it, so we dropped it."

"Because of budget, we are not using the mobile app part of this tool."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

13%

Healthcare Company

12%

Insurance Company

Educational Organization

26%

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

Based on my experience, ControlUp is not that expensive. It is a cheap tool because it is deployed to many devices where I work.

See all answers

What needs improvement with ControlUp Real-time?

There is area for improvement, maybe in the reporting. It could use some work in reporting.

See all answers

What is your primary use case for ControlUp Real-time?

My use cases include everything, and I don't mean that facetiously. I mean everything. We manage the servers, manage user sessions, manage everything. We monitor monitoring and take actual actions,...

See all answers

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

See all answers

Comparisons

Nexthink vs ControlUp

Compared 26% of the time

Citrix uberAgent Monitoring vs ControlUp

Compared 23% of the time

eG Enterprise vs ControlUp

Compared 7% of the time

SysTrack vs ControlUp

Compared 7% of the time

Liquidware Stratusphere UX vs ControlUp

Compared 7% of the time

More ControlUp Competitors

Dynatrace vs New Relic

Compared 11% of the time

Elastic Observability vs New Relic

Compared 10% of the time

Datadog vs New Relic

Compared 9% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Azure Monitor vs New Relic

Compared 5% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

ControlUp

June 2025

Download ControlUp product report

Buyer's Guide

New Relic

June 2025

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

The ControlUp platform supports:

Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications tools

ControlUp Features

ControlUp has many valuable key features. Some of the most useful ones include:

Out-of-the-box device and performance metrics
Custom metric and device data collection
Non-intrusive, secure agents with offline mode
Custom reporting
Easy-to-use dashboards
Scalable SaaS infrastructure
Built-in troubleshooting & remediation actions
Remote assist
Custom script actions
Multiple scripting languages
Automation and alerting

ControlUp Benefits

There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.

Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.

Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.

Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.

Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.

Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”

ControlUp

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

ControlUp vs. New Relic

June 2025

Free Report: ControlUp vs. New Relic

Find out what your peers are saying about ControlUp vs. New Relic and other solutions. Updated: June 2025.

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