We performed a comparison between ControlUp and Nexthink based on real PeerSpot user reviews.
Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."
"It has a great career time monitoring tool."
"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."
"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."
"The script-based actions have allowed us to extend the core reporting capabilities."
"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."
"ControlUp has an easy installation process."
"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."
"I would rate the solution's stability a nine out of ten."
"The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage."
"Number of service incidents dropped by more than 20%."
"It is a very stable product with regular security and feature updates."
"The solution has reduced the time it takes to resolve issues."
"I like everything about this product."
"Nexthink saves a lot of time for the technicians who work on the troubleshooting side...Nexthink provides its users with a very good point of overview and presentation."
"The search engine functionality that Nexthink has on the finder is terrific."
"It can be improved by including script-based scheduling."
"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."
"The graphical user interface needs to be improved from version to version."
"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."
"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."
"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."
"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."
"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."
"They were having some limitations on the number of alerts that you can generate. This definitely needs to be increased."
"We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers."
"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."
"We would like to see the reporting in this solution improved. At present there are gaps in the data it reports."
"Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful."
"We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them."
"We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people."
"The initial setup needs technical knowledge."
ControlUp is ranked 4th in Digital Experience Monitoring (DEM) with 9 reviews while Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 20 reviews. ControlUp is rated 8.8, while Nexthink is rated 8.6. The top reviewer of ControlUp writes "Great for troubleshooting and reporting with a controller that allows for configuration comparisons". On the other hand, the top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". ControlUp is most compared with Goliath Performance Monitor, Liquidware Stratusphere UX, eG Enterprise, Login VSI and PRTG Network Monitor, whereas Nexthink is most compared with SysTrack, Alluvio Aternity , Liquidware Stratusphere UX, ConnectWise Automate and Netskope Digital Experience Management. See our ControlUp vs. Nexthink report.
See our list of best Digital Experience Monitoring (DEM) vendors.
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