Systems Configuration & Health Engineer at a tech vendor with 201-500 employees
Real User
Aug 13, 2022
Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios. And, in comparison, it is more expensive, but it has a much newer user interface. It has more contemporary features.
I'd advise running a trial. This is quick and simple to get running. If you opt to buy then it's essential to ensure you include the Automated Actions license - this is where the real power is.
Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit with 10,001+ employees
Real User
Oct 29, 2021
I think our license is yearly, and there's a limitation on the number of licenses that we agree to. It's somehow related to the number of licenses, but I think everything is consolidated in the annual agreement. They always come up with a new story or something that isn't covered or that these facilities we are asking for are not part of the initial agreement. So there are some hidden charges and some service charges that we were not aware of at the time of the agreement. It's not a one-time deal that was settled when we signed the contract. It is a two-year contract for a certain amount then there are hidden service and maintenance charges along with some extraordinary root cause analysis issues. For example, when we have some problems, we go to the vendor, and they say, "We can do up to this much, but if you want further, it'll cost person-hours, then you need to pay."
ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.
The ControlUp platform supports:
Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications...
Based on my experience, ControlUp is not that expensive. It is a cheap tool because it is deployed to many devices where I work.
They have standard and platinum licensing. We have a platinum license.
Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios. And, in comparison, it is more expensive, but it has a much newer user interface. It has more contemporary features.
I rate the price of ControlUp a five out of five. We are satisfied with the price compared to other solutions.
I have found ControlUP to be more than competitive in terms of value.
I'd advise running a trial. This is quick and simple to get running. If you opt to buy then it's essential to ensure you include the Automated Actions license - this is where the real power is.
I think our license is yearly, and there's a limitation on the number of licenses that we agree to. It's somehow related to the number of licenses, but I think everything is consolidated in the annual agreement. They always come up with a new story or something that isn't covered or that these facilities we are asking for are not part of the initial agreement. So there are some hidden charges and some service charges that we were not aware of at the time of the agreement. It's not a one-time deal that was settled when we signed the contract. It is a two-year contract for a certain amount then there are hidden service and maintenance charges along with some extraordinary root cause analysis issues. For example, when we have some problems, we go to the vendor, and they say, "We can do up to this much, but if you want further, it'll cost person-hours, then you need to pay."