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Box vs OpenText Documentum Content Management vs SharePoint comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of June 2026, in the Enterprise Content Management category, the mindshare of Box is 3.8%, up from 3.8% compared to the previous year. The mindshare of OpenText Documentum Content Management is 6.1%, down from 12.0% compared to the previous year. The mindshare of SharePoint is 11.7%, down from 15.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
SharePoint11.7%
OpenText Documentum Content Management6.1%
Box3.8%
Other78.4%
Enterprise Content Management
 

Featured Reviews

Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Structured cloud storage has streamlined document collaboration and automated workflows
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me. One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.
Ashish Shelar - PeerSpot reviewer
Technical Manager at IBM
Offers version control capabilities, easy to set up but highly-priced
The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.
Ravi Raushan Kumar - PeerSpot reviewer
Software Engineer at ValueMomentum
Centralized document governance has boosted collaboration and made knowledge sharing structured
SharePoint is a powerful platform, but there are a few areas where I think it could be improved, such as user experience. For new users, the interface and navigation can feel quite complex, specifically when working with multiple sites and document libraries. Another improvement would be search functionalities. While it is good sometimes, it does not always return the most relevant result unless a document is very well-structured and tagged. Also, initial setup and customizations can be time-consuming and may require technical expertise, specifically when configuring workflows or permissions. From a modern development perspective, tighter and more seamless integrations with tools including Power Automate and better support for custom backend integrations through APIs could make it more efficient. Overall, simplifying usability and enhancing search and integration capability would make SharePoint even stronger. One additional area I would appreciate improvement would be performance and responsiveness, especially when dealing with a large document library. Sometimes loading or navigating through large datasets can feel quite slow. Another aspect is permissions management. While it is very powerful, it can become complex to manage at scale, specifically when there are multiple levels of access across teams and projects. Improving developer experience would also be beneficial. Making customization, API integrations, and extensions more straightforward would help teams, especially backend developers, leverage SharePoint more efficiently.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"File sharing with collaborators not on the same domain with offline access from multiple devices: I work on many projects that are multi-organizational, such as with customers, suppliers, or acquisitions."
"The beauty of Box is that you don't need to download the document on your computer to edit it and then upload it again, because you can edit the content while the document is in the cloud."
"Box is extremely stable, they have not been hacked or lost any data in the past seventeen years. I am very impressed with it."
"You can upload your bin, upload your files quickly, and download your files quickly. It provides a lot of other alternatives."
"Using Box for cloud storage allows us to focus on the service and maintaining infrastructure."
"We use Box as a cloud-based storage service for our employees to share documents, such as presentations, between people, and some of our customers have many gigabytes in files and we set up shared access to them using Box."
"It is a very user-friendly product."
"The system's performance is impressive, and file sharing is notably straightforward."
"The stability is very good."
"We use it as a repository of our records."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"I recommend Documentum as it supports big systems and offers good integration."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
"The collaboration features of SharePoint 2013 are probably the best I have seen in an enterprise product out of the box."
"Collaboration became a lot easier."
"This solution has given us better access, coordination, collaboration, and visibility."
"SharePoint is better than Google Pages due to the maturity of the content I can create, the way I can store assets, and the way I can consume them."
"The document library feature in this product is most valuable."
"The initial setup is easy."
"It is well supported by Microsoft."
"There is not just one valuable feature; it is all of them working together."
 

Cons

"The waterfall methodology for folders does not allow for privatization of folders at the root level, which sometimes may be necessary."
"I would like to see features for online collaboration between team members in the future, to open and see who is accessing the document now and see my movements across the document or the file we are sharing together."
"Tasks and comments could be easier to see, report, search, and manage."
"Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services."
"The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook."
"Sometimes, their website doesn't work properly."
"Better integration with other solutions is needed."
"Integrations, the more integrations the better. Office + Outlook are great but we need more like it."
"The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located."
"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."
"The biggest issue for us is the price of the product."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
"Open Text's technical support is lacking. There isn't enough community support."
"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"
"The licensing model should be changed."
"I would like to see performance improvements, especially regarding slow response times."
"The cloud-local file synchronization application (OneDrive for Business) is not as simple as expected, but it works."
"The editing tools are still not up to par with all the existing hi-tech and GUI editing tools."
"Technical support is poor. Microsoft makes it tough to get quality support."
"There are multiple areas with room for improvement: Scanning engine driver, mobile integration (just launched by MS, yet to be seen), stability."
"For new users, the interface and navigation can feel quite complex, specifically when working with multiple sites and document libraries."
"Improve the user-friendliness. Make it more intuitive."
"Workflow is something that can become more intelligent."
"It should have a Google-caliber search ability and a model-based GUI."
 

Pricing and Cost Advice

"Box needs to improve with their pricing in terms of licensing costs."
"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."
"Box's pricing is excellent."
"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."
"It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!"
"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."
"The price is considered affordable now."
"OpenText Documentum's pricing is good."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"It is quite an expensive product."
"The product is expensive."
"They are about an eight in comparison to other similar products."
"As usual, Microsoft’s licensing structures don’t really seem to fit the needs of their products. This leads to always paying for a project you will never use fully or always be adding to."
"We have purchased add-ons to handle multiple site collections, form creation, and design."
"It is pretty reasonable. It is $5 per month per user. We have 12 users now, so it is about $60 per month."
"The data classification and search elements are cheap."
"The pricing works for us."
"The cost is expensive, but worthwhile."
"SharePoint is included with our Microsoft license."
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Comparison Review

it_user8925 - PeerSpot reviewer
Developer with 51-200 employees
Aug 23, 2013
Jive vs Sharepoint vs Drupal Commons
At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a…
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
8%
Construction Company
7%
Comms Service Provider
6%
Financial Services Firm
14%
Government
10%
Manufacturing Company
9%
Computer Software Company
8%
Government
10%
Financial Services Firm
9%
Manufacturing Company
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise30
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
By reviewers
Company SizeCount
Small Business81
Midsize Enterprise40
Large Enterprise83
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to p...
What needs improvement with Box?
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this plat...
What is your primary use case for Box?
My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I ...
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is l...
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
What advice do you have for others considering OpenText Documentum?
One of my colleagues has found some automation features. It is not my responsibility regarding security features; I a...
What is your experience regarding pricing and costs for SharePoint?
I do not know the difference between the prices of the two solutions; I did not work on this project.
What needs improvement with SharePoint?
It is a little difficult to name the areas for improvements in SharePoint because I don't use it all that much. I kno...
What is your primary use case for SharePoint?
SharePoint is a repository that I use primarily for collaboration and sharing resources and assets. It's a good way t...
 

Also Known As

No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
SharePoint 2007, SharePoint 2010
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Toyota, Aeroports de Paris, ASBBank Ltd., Barking, Havering and Redbridge University Hospitals, CambridgeshireConstabulary, D&M Group, NPL Construction Company, and The Regional Municipality of Niagara.
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