OpenText Content Manager and Box both operate in the content management realm. Box appears to have an upper hand in collaboration and user-friendliness, while OpenText excels in compliance and document lifecycle management.
Features: OpenText Content Manager provides advanced document lifecycle management with features like retention management, secure storage, and compliance integration. Additionally, it offers extensive search and metadata management. Box focuses on collaboration and ease of use, providing access from any device, real-time editing, and robust integration capabilities, particularly with Microsoft Office.
Room for Improvement: OpenText Content Manager requires improvements in user-friendliness and better integration with enterprise applications like ERP systems, alongside a simplified security setup. Box needs to enhance its search functionality and role permission settings, along with expanding its integration capabilities with enterprise tools.
Ease of Deployment and Customer Service: OpenText Content Manager offers flexible deployment options, including on-premises and cloud, but requires significant customization and technical support. Customer experiences with support vary. Box excels in simplicity of deployment with a public cloud approach, receiving praise for its responsive and helpful customer service.
Pricing and ROI: OpenText Content Manager is considered expensive with a structured licensing model, while its ROI is notable in compliance-focused environments. Box offers competitive pricing, often negotiated, providing agile features that contribute to its cost-effectiveness despite initial high costs.
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
Box was very stable and did not have any latency issues.
Collaborative editing was challenging if multiple people were in a document at once.
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.
The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.
By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.
Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.
OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.
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