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BMC TrueSight Server Automation pros and cons

Vendor: BMC Helix

4.2 out of 5

20 reviews
90% willing to recommend

Pros & Cons summary

BMC TrueSight Server Automation offers flexible deployments across operating systems, simplifying management with role-based authorization. Its scripting and package creation features automate environments, reducing manual tasks. Praised for effective support, it excels in automated patching and compliance reporting. However, setup is complex, API improvements are needed for older components, and resource management poses challenges. Reporting functions are limited, lacking Excel export. Support for container patching and multitasking could be enhanced.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

BMC TrueSight Server Automation provides flexibility for deployments across many OS platforms and eases server restrictions with role-based authorization.

It features robust automation capabilities, allowing for efficient script creation and BL package deployment to streamline IT processes.

The solution offers effective patch automation and compliance management by integrating with vulnerability management systems to address issues seamlessly.

BMC TrueSight Server Automation enhances service delivery speed and provides quick remediation across multiple IT assets with minimal manual effort.

BMC support is highly efficient, providing timely solutions to complex queries and issues.

CONS

Setup of BMC TrueSight Server Automation is very complicated and requires simplification.

Provisioning needs to be more user-friendly, and issues have caused some to stop using the tool for this purpose.

There is a need for more API integration and better REST call handling, as well as improvements in compliance management and remediation processes.

Resource management is sluggish, requiring increased RAM and CPU, particularly during patching.

Initial setup, especially in large organizations, is complex, and the architecture is not straightforward.

BMC TrueSight Server Automation Pros review quotes

Senior Consultant at a tech services company with 5,001-10,000 employees

May 9, 2016

BMC Bladelogic Automation can be used across many OS platforms, providing us flexibility for deployments.

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Sr Sys Admin & Support at a financial services firm with 10,001+ employees

Dec 19, 2017

It makes deployment easier and allows us to put restrictions on the server using role-based authorization.

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Works at a government with 10,001+ employees

Dec 20, 2017

The ability to script and create BL packages to perform various functions. This makes automating our environment relatively easy to do.

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BMC TrueSight Server Automation

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Learn what your peers think about BMC TrueSight Server Automation. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

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Infrastructure Operations Manager at Cognizant

May 6, 2018

Technical support is good.

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JB

Infrastructure Tools Architect at a pharma/biotech company with 10,001+ employees

Jun 12, 2019

Among the most valuable features is its flexibility and ability to work across multiple operating systems. Being able to execute some form of data collection and not have to worry about whether I'm working on a Linux box, or a Windows box, or the underlying OS, I can do these collections, get these results, and put them together in a uniform format which makes it easier to present back to management.

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Tech Lead at a tech services company with 10,001+ employees

Jul 16, 2019

With BMC, we even configured applications, like IE or things that were Java-related. When we scheduled the jobs, it worked fine. It saved us time and there was no need for resources to monitor them.

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Technical Architect at a comms service provider with 10,001+ employees

Jul 29, 2019

The most valuable feature is its ability to remediate quickly and efficiently across a number of IT assets at the same time. It takes away manual efforts from the team to go out and fix those vulnerabilities through patching, conflict updates, etc.

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Security Architect at a outsourcing company with 10,001+ employees

Sep 3, 2019

The most important feature is the schedulings.

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AC

IT Consultant at a government with 5,001-10,000 employees

Sep 3, 2019

It gives us more speed to deliver services and applications, and we rely on security.

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JonathanShilling

System Analyst II at a energy/utilities company with 1,001-5,000 employees

Jan 30, 2023

Can standardize patching and deployments across affiliates.

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Show 8 more reviews (out of 18)

BMC TrueSight Server Automation Cons review quotes

Senior Consultant at a tech services company with 5,001-10,000 employees

May 9, 2016

The setup of this suite is very complicated. It needs to be simplified.

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Sr Sys Admin & Support at a financial services firm with 10,001+ employees

Dec 19, 2017

Provisioning needs to be more user-friendly. We were using BladeLogic for provisioning, but due to a lot of issues and complications, we had to stop using provisioning with this tool.

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Works at a government with 10,001+ employees

Dec 20, 2017

A better CLI Database cleanup tool would help us with our regular maintenance of BladeLogic Server Automation.

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BMC TrueSight Server Automation

Free Report: BMC TrueSight Server Automation Reviews and More

Learn what your peers think about BMC TrueSight Server Automation. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

880,844 professionals have used our research since 2012.

Infrastructure Operations Manager at Cognizant

May 6, 2018

Needs more use cases into compliance management and the remediation process.

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JB

Infrastructure Tools Architect at a pharma/biotech company with 10,001+ employees

Jun 12, 2019

I would like to see a better methodology for handling REST calls and integration into the APIs. They add new APIs as they add functions, but they've missed some from older components which they still haven't added in. Some of the APIs are there but the CLI calls are not there.

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Tech Lead at a tech services company with 10,001+ employees

Jul 16, 2019

There is no option to see all the servers we patch and we cannot find what the server status is. Of course, we can what has been completed and what is pending and which servers have failed, but we cannot find server status from the BMC tool. For example, is the RDP up or not. We are using separate scripts for that.

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Technical Architect at a comms service provider with 10,001+ employees

Jul 29, 2019

The number of APIs available within the tool needs improvement. At the moment, we have a couple of different scanning tools used within the organization, but only one of those is integrated back into Server Automation. There is another tool that they use in another part of the business where it doesn't have an out-of-the-box adaptor for it. We would have to go and create or develop something bespoke to be able to integrate it with that scanning tool. Whereas, with the other scanning tool, there was an API available. To make it easier, I would like to have more APIs available for different scanning tools within that line of business.

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Security Architect at a outsourcing company with 10,001+ employees

Sep 3, 2019

We would like to see this solution handle more multitasking.

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AC

IT Consultant at a government with 5,001-10,000 employees

Sep 3, 2019

I would like to see more container integration in the next release of this solution.

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JonathanShilling

System Analyst II at a energy/utilities company with 1,001-5,000 employees

Jan 30, 2023

We've had to increase RAM and CPU processing in order to alleviate some of the sluggishness during patching.

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Show 8 more reviews (out of 18)

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