Microsoft Intune and BMC TrueSight Server Automation both compete in the IT management software space, focusing on device management and automation capabilities. Based on feature integration and security capabilities, Microsoft Intune seems to have the upper hand, particularly for organizations within the Microsoft ecosystem.
Features: Microsoft Intune provides extensive integration capabilities with Office 365, Azure Active Directory, and System Center Configuration Manager, enhancing device and application management. It offers conditional access for robust security and scalability, especially with recent improvements for Mac OS support. BMC TrueSight Server Automation excels with comprehensive automation across multiple operating systems, offering robust patching, compliance, and deployment capabilities. Its flexibility and efficiency make it suitable for various IT environments.
Room for Improvement: Microsoft Intune needs to enhance reporting capabilities, improve Linux device support, and offer better non-Microsoft solution integration. The MAM feature requires improvement, and the setup process could be streamlined. BMC TrueSight Server Automation could benefit from more integration options, better multitasking and resource management, and improved reporting tools for data analysis. It also faces challenges importing and exporting large data sets smoothly.
Ease of Deployment and Customer Service: Microsoft Intune is typically deployed in public and hybrid cloud environments, simplifying scalability and integration within Microsoft's ecosystem. Its customer service receives mixed reviews, with varying responsiveness based on issue complexity. BMC TrueSight Server Automation is primarily on-premises, presenting deployment flexibility challenges but offering robust support when effectively utilized. Like Intune, its customer service varies based on specific support needs.
Pricing and ROI: Microsoft Intune often comes bundled with Microsoft services like Office 365, providing cost-effectiveness for organizations within the Microsoft ecosystem, offering a good ROI through operational efficiency. BMC TrueSight Server Automation is generally pricier, reflecting its comprehensive feature set and strong support. Its cost, although substantial, can be justified by its in-depth automation and control capabilities across diverse IT landscapes.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The overall role of BMC TrueSight Server Automation in managing configuration drift brings return on investment through its automation, which helps save me the time and effort of my operations team.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
BladeLogic Server Automation allows you to quickly and securely provision, configure, patch, and maintain physical, virtual, and cloud servers.
· Threat remediation: Combine with BMC SecOps Response Service to link vulnerabilities to identified patches and create a remediation plan
· Compliance: Integrates role-based access control, pre-configured policies for CIS, DISA, HIPAA, PCI, SOX, NIST, and SCAP, documentation, and remediation
· Provisioning: Supports unattended installs and image-based, script-based, or template-based provisioning
· Configuration: Consistently manage change and configuration activities across a broad range of server environments with one tool
· Reporting: Assess change impact or complete an audit using multiple dashboard views
· Patching: Supports and follows maintenance window guidelines to ensure timely delivery of patches
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
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