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BMC TrueSight Server Automation vs Microsoft Configuration Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
Microsoft Intune boosts cost savings and efficiency by streamlining device management, reducing infrastructure costs, and enhancing security measures.
Sentiment score
1.0
BMC TrueSight Server Automation offers great ROI but requires timely enhancements and patching can affect efficiency detrimentally.
Sentiment score
1.0
Microsoft Configuration Manager is valued for managing devices, offering cost savings and enhanced productivity, despite some Mac support challenges.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Importantly, when someone leaves the company, it helps protect document access on their devices.
 

Customer Service

Sentiment score
5.5
Microsoft Intune support feedback is mixed, with faster resolutions at premium levels but slow response at basic tiers.
Sentiment score
9.0
BMC TrueSight Server Automation support is praised for quick responses, expert help, and effective multi-level problem-solving channels.
Sentiment score
5.7
Microsoft Configuration Manager receives mixed reviews for support, praised for resources but criticized for first-level support effectiveness.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
For technical support from Microsoft, I would rate them a nine.
 

Scalability Issues

Sentiment score
6.7
Microsoft Intune excels in scalability, efficiently managing thousands of users and devices across diverse environments, supporting seamless expansion.
Sentiment score
7.1
BMC TrueSight Server Automation is scalable, efficient for large enterprises, but challenging for smaller setups without robust systems.
Sentiment score
7.5
Microsoft Configuration Manager scales well for enterprises, though expertise and investments may enhance scalability, especially with cloud integration.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
The product is suitable for our size, handling 800 devices.
 

Stability Issues

Sentiment score
6.6
Microsoft Intune is stable and reliable, with users rating its performance highly despite occasional update or sync issues.
Sentiment score
6.6
BMC TrueSight Server Automation offers reliable stability with minor issues, mainly affecting Windows agents and performance during large updates.
Sentiment score
7.0
Microsoft Configuration Manager is praised for stability, with issues mostly due to external factors and the need for proper setup.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
There were misconfigurations by our team rather than issues with the product itself.
 

Room For Improvement

Microsoft Intune needs better application deployment, reporting, macOS/Linux support, platform integration, user-friendliness, remote desktop, and competitive pricing.
BMC TrueSight Server Automation needs interface enhancement, simplified setup, and better integration for improved performance, security, and user-friendliness.
Microsoft Configuration Manager needs improved integration, automation, Linux compatibility, and enhanced PowerShell, UI, mobile support, and AI alerts.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
I can suggest that Microsoft Configuration Manager should get the Autopilot feature because Autopilot is the main part of Intune, and nowadays everybody is using Autopilot.
 

Setup Cost

Microsoft Intune offers cost-effective prices with Microsoft 365 bundles, flexible licensing, and discounts for large volumes or specific sectors.
BMC TrueSight Server Automation is costly but valued for support and versatility; costs vary with server quantity and discounts.
Microsoft Configuration Manager pricing is high but offers comprehensive features, with value seen mainly for larger infrastructures.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The setup cost is considered sufficient.
The pricing for Microsoft Configuration Manager is okay for me.
 

Valuable Features

Microsoft Intune offers seamless integration, robust management, and security features, enhancing remote device management and compliance with a user-friendly interface.
BMC TrueSight Server Automation offers versatile deployment, OS flexibility, integrated compliance tools, and efficient multi-server management and scheduling capabilities.
Microsoft Configuration Manager offers scalable endpoint management, efficient deployment, vulnerability fixes, and integration, crucial for enterprises with remote operations.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The overall role of BMC TrueSight Server Automation in managing configuration drift brings return on investment through its automation, which helps save me the time and effort of my operations team.
If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part.
The product valuable for deployment recovery.
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
301
Ranking in other categories
Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BMC TrueSight Server Automa...
Ranking in Configuration Management
13th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
20
Ranking in other categories
No ranking in other categories
Microsoft Configuration Man...
Ranking in Configuration Management
3rd
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
84
Ranking in other categories
Software Distribution (1st), Server Monitoring (6th), Patch Management (1st)
 

Mindshare comparison

As of September 2025, in the Configuration Management category, the mindshare of Microsoft Intune is 9.4%, down from 9.6% compared to the previous year. The mindshare of BMC TrueSight Server Automation is 3.0%, up from 3.0% compared to the previous year. The mindshare of Microsoft Configuration Manager is 11.5%, down from 13.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.4%
Microsoft Configuration Manager11.5%
BMC TrueSight Server Automation3.0%
Other76.1%
Configuration Management
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
JonathanShilling - PeerSpot reviewer
Able to access server info and file systems directly through TSSA but system can be sluggish
Resource management on the base servers could be improved. We're using a site that's supposed to cover all of our affiliates. I don't know what is causing the problem but we've had to increase RAM and CPU processing in order to alleviate some of the sluggishness during patching. I find the solution to be rather cumbersome. It's supposed to be able to support 50,000 or 100,000 servers. We only have 5,000 servers and during our patch processes, it gets very sluggish. We wanted to automate our patching, and not be stuck monitoring patches for three-quarters of every month. We have a main site and then multiple repeaters at each of the affiliate locations. Theoretically, patches are supposed to be delivered to the repeaters and your affiliates are supposed to pull the patches from those repeaters. We've noticed that doesn't always work and it pulls transfer patches from the main site rather than going to the repeater. TrueSight brought some standardization across the affiliates, however, it has also increased workloads and has made some things more complex. The requirement to have a local account with no password (password is random in TSSA, but not able to be changed through Windows) has caused some grief with our security team, and many complaints across affiliates. There are several features that appear to be very good but they don't always work as expected.
JunedBedrekar - PeerSpot reviewer
Have effectively deployed patches and applications while integrating with cloud solutions
The features I find most valuable in Microsoft Configuration Manager are replication and scripting. If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part. The inventory collection features of Microsoft Configuration Manager are good because we always prefer the inventory. We do it by using the script language. We use remote management capabilities in Microsoft Configuration Manager. Remote management capabilities are useful if the user is not providing access; we can use the backend users to update the group policy and sync the devices. These are the main features we require.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
9%
Manufacturing Company
9%
Government
8%
Financial Services Firm
32%
Government
6%
Manufacturing Company
4%
Computer Software Company
4%
Financial Services Firm
12%
Government
11%
Computer Software Company
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business116
Midsize Enterprise45
Large Enterprise151
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise5
Large Enterprise15
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise13
Large Enterprise63
 

Questions from the Community

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What do you like most about BMC TrueSight Server Automation?
The product's valuable feature is its ability to conduct patching for multiple servers simultaneously.
What needs improvement with BMC TrueSight Server Automation?
Regarding the patch management feature, I find it perfect in BMC TrueSight Server Automation; however, the only probl...
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Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that ...
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. Wh...
What do you like most about SCCM?
One of the standout features of SCCM is its application management capabilities. It allows us to create packages effi...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
TrueSight Server Automation, BladeLogic Server Automation, BladeLogic Automation Suite
Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM ), Microsoft SMS
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
State of Michigan, Fujitsu FSAS, Transamerica Life Insurance Company, SAP
Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
Find out what your peers are saying about BMC TrueSight Server Automation vs. Microsoft Configuration Manager and other solutions. Updated: September 2025.
867,370 professionals have used our research since 2012.