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BMC TrueSight Server Automation vs OpenText ZENworks Configuration Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
335
Ranking in other categories
Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BMC TrueSight Server Automa...
Ranking in Configuration Management
13th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
20
Ranking in other categories
No ranking in other categories
OpenText ZENworks Configura...
Ranking in Configuration Management
23rd
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Configuration Management category, the mindshare of Microsoft Intune is 6.9%, down from 10.1% compared to the previous year. The mindshare of BMC TrueSight Server Automation is 3.4%, up from 2.9% compared to the previous year. The mindshare of OpenText ZENworks Configuration Management is 2.0%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Mindshare Distribution
ProductMindshare (%)
Microsoft Intune6.9%
BMC TrueSight Server Automation3.4%
OpenText ZENworks Configuration Management2.0%
Other87.7%
Configuration Management
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
MN
System Manager at State Bank of India
Achieve cost-effective and efficient operations with automated compliance and patch management
Regarding the patch management feature, I find it perfect in BMC TrueSight Server Automation; however, the only problem is with application software, as operating system patch management is perfect. What I am trying to have is application software running on the server segment. Sometimes they use browsers, PDF readers, and Java, so patching these application or utility software is a challenge due to the large number and the different versions. I have some concerns regarding BMC TrueSight Server Automation that could be improved, particularly in the reporting part. The pending patches report generated after the analysis only reflects the job executed, but in a distributed environment where multiple teams manage servers, central governance requires server status updates driven by servers rather than jobs.
it_user1272306 - PeerSpot reviewer
Chief Technology Officer at DoITWise
Helpful impact analysis and the discovery capability is quite good
This tool works hand-in-hand with RPA technology. RPA will allow you to control your servers by deploying the server automation agent. You don't have the discovery, but then you can deploy the policies that maintain the authorized versus current state. On top of that, you can use server automation to deploy patches or remediate configuration issues on the operating system. My advice to anybody who is implementing this solution is to ensure that the process is set up properly, first. Once the process is set up, the tool will do the rest for you. Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF. I would rate this solution a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has improved our organization through the remote management of non-domain joined devices."
"Microsoft Intune does a great job of helping protect our environment."
"Microsoft Intune policies, remote wipe, and using corporate and private profiles are valuable features, but MFA is the most valuable feature as it ensures that the end user is authentic."
"The solution is stable."
"Intune has automated the deployment of patches and applications, which is more efficient and easier. It allows us to deploy applications, packages, Windows updates, and security updates like BitLocker encryption more efficiently and easily."
"The user experience is good; we could work and deploy many controls through Microsoft Intune."
"The most valuable feature is that we can manage workstations or Android devices remotely without needing the device to be connected to our local network."
"The automatic patching is the most valuable feature of Intune."
"The ability to script and create BL packages to perform various functions. This makes automating our environment relatively easy to do."
"With BMC, we even configured applications, like IE or things that were Java-related. When we scheduled the jobs, it worked fine. It saved us time and there was no need for resources to monitor them."
"The overall role of BMC TrueSight Server Automation in managing configuration drift brings return on investment through its automation, which helps save me the time and effort of my operations team."
"Can standardize patching and deployments across affiliates."
"The solution is stable."
"The most important feature is the schedulings."
"As this solution provides strong support and has multiple use cases, it is worth the cost."
"It makes deployment easier and allows us to put restrictions on the server using role-based authorization."
"We use it for managing our desktops; we have 350,000 desktops and it allows us to manage and control them relatively easily."
"Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF."
"The most valuable feature is the impact analysis."
"Automatic Spiral Discovery: This feature enables deep and dynamic configuration and change management."
"Helps me perform changes in connected infrastructure thanks to the discovery features."
 

Cons

"There is room for improvement in the reporting capabilities, specifically app reporting. It is challenging to report which apps are installed on which device."
"Reporting in Microsoft Intune presents challenges because the built-in reports are often too basic."
"I would say the interface and dashboard summarizing the devices' status and compliance could be improved."
"A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity."
"More integration with monitoring tools is needed."
"They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard."
"We would like to see the ability to use multiple personas on a device, similar to Samsung Knox, included in future updates."
"It would be interesting to integrate the server side of Intune. Some group policy updates we have on the Windows Server side and possibly some on the client side could also be included."
"Needs more use cases into compliance management and the remediation process."
"Without any knowledge of the product, we used the KB articles to start working. As a result, we definitely did not have full knowledge of BMC BladeLogic... They need to provide a minimum of knowledge with training on YouTube or somewhere else."
"A better CLI Database cleanup tool would help us with our regular maintenance of BladeLogic Server Automation."
"Another area for improvement is group scheduling if I'm trying to do all the servers. For example, if I want to do all the 2012 Servers - since the patches are the same for all of them - I can't do so."
"The setup of this suite is very complicated. It needs to be simplified."
"The complexity of it and the time to implement it drove us to a different solution."
"More use cases can be automated. The user interface of BMC TrueSight Server Automation could benefit from enhancements, as it currently lacks refinement."
"We would like to see this solution handle more multitasking."
"The native UI should be simplified because it is outdated and a little bit over-complicated."
"The native UI should be simplified because it is outdated and a little bit over-complicated."
"It needs dashboards."
"The infrastructure itself is stable, but the agent has a lot of problems."
 

Pricing and Cost Advice

"Existing E5 license holders for M365, Intune, and Azure, receive a free license."
"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."
"It's affordable. It's cheaper if you have an Office 365, E5, or E3 subscription because everything is there."
"The pricing is competitive, but it is not cheap."
"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."
"The price for Intune is fair."
"The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario."
"It's a part of Microsoft 365 and E5 licenses. Microsoft's strategy of making every feature in Microsoft Intune paid needs optimization. Remote control is one of the basic features, not a luxury feature, yet we must pay for it. I"
"We're looking at less than $100,000 USD for this solution."
"The solution is quite expensive compared to other vendors."
"The product is expensive."
"The product's pricing depends on the number of servers."
"Licensing is a bit pricey. Be mindful about the components that you need and buy as appropriate."
"This is a really good tool for the money."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
9%
Financial Services Firm
9%
Government
8%
Financial Services Firm
24%
Construction Company
6%
Energy/Utilities Company
5%
Marketing Services Firm
5%
University
26%
Government
14%
Construction Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business124
Midsize Enterprise53
Large Enterprise167
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise5
Large Enterprise15
No data available
 

Questions from the Community

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What are the pros and cons of Microsoft Intune?
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Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with BMC TrueSight Server Automation?
Regarding the patch management feature, I find it perfect in BMC TrueSight Server Automation; however, the only probl...
What is your primary use case for BMC TrueSight Server Automation?
My main use case for BMC TrueSight Server Automation is utilizing its features of provisioning, compliance engines, j...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
TrueSight Server Automation, BladeLogic Server Automation, BladeLogic Automation Suite
Micro Focus ZENworks Configuration Management, HPE CMS, HPE Configuration Management, Micro Focus Configuration Management
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
State of Michigan, Fujitsu FSAS, Transamerica Life Insurance Company, SAP
Tech Mahindra, NNIT, ASIC
Find out what your peers are saying about BMC TrueSight Server Automation vs. OpenText ZENworks Configuration Management and other solutions. Updated: March 2026.
885,286 professionals have used our research since 2012.