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Blue Prism Pros

Process Automation Lead at a energy/utilities company with 10,001+ employees
The ease of use is really good because a lot of business people, who have some idea about logic and who can think in logic, can configure things, because there is no coding.
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Senior Business Analyst and Consultant at a computer software company with 5,001-10,000 employees
The entire tool is valuable because it is an enterprise tool. It is on par with other tools like Automation Anywhere or UiPath with the OCR/ICR facilities, analytics, and the entire package for enterprise-level security. It has the highest level of security as compared to any other tool.
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SM
Sr Mrg, IT at a healthcare company with 10,001+ employees
Blue Prism has a lot of flexibility to integrate with other enterprise applications
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Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,780 professionals have used our research since 2012.
PA
Project Manager
The tool is very technically sound.
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YZ
Business Consultant at a financial services firm with 10,001+ employees
Its ability to talk to different systems that we have is a valuable feature. We use Pega, which is like a credit card processing system. We also use a Debit Process Manager, which is like the Visa debit application. In the bank, we have credit card and debit card sections, and we need to kind of investigate some of the transactions when customers are complaining about the charges. Blue Prism can log in to a different system to perform the exact actions that the agents are doing. This feature has been very helpful. Its ability to engage with external systems and websites is also very valuable. Each of our RPA projects could go across different systems. We have an in-house banking system. We also use the Visa network, and we have to go to different sites to do a lot of data scraping to ensure the data in our system matches the data in the Visa systems, and we just deal with some of the charges.
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AS
Lead RPA at a financial services firm with 10,001+ employees
All of the processes that we've automated have been completed successfully, and the bots are able to process them as expected.
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ROM Architect at a financial services firm with 501-1,000 employees
It's fast to get up and running if you use a cloud deployment.
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AN
Solutions Architect at a consumer goods company with 10,001+ employees
It is not just for coders, as you can have a diagrammatic representation of the process.
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KR
Bank Employee at a manufacturing company with 5,001-10,000 employees
Blue Prism is very good at doing background processing.
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BK
Tech Manager at a computer software company with 5,001-10,000 employees
The object design way of implementing things actually brings a lot of reusability for us because you can design your objects once and leverage them in multiple automations.
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Blue Prism Cons

Process Automation Lead at a energy/utilities company with 10,001+ employees
Blue Prism has been a little bit slow when it comes to the commitments on their roadmap. They had some delays last year, so I hope they make it up this year... For example, they were launching a Decipher tool. It was delayed by more than a year. It has still not launched.
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Senior Business Analyst and Consultant at a computer software company with 5,001-10,000 employees
There are a lot of things coming up, such as Discovery Bot and Process Discovery. A lot of other aspects are also maturing. We have definitely started using it for our clients, and it is maturing as a solution, but it is all about how you integrate the enterprise with all the automation projects, such as your chatbot, Conversational AI, and robotics. How they are integrated and talk to each other creates a very good business case with all three aspects. The next level should be about integrating it with other automation tools as well. It can have integration with other tools or automation projects, such as your chatbot, Conversational AI, and robotics.
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SM
Sr Mrg, IT at a healthcare company with 10,001+ employees
I have been speaking directly with Blue Prism's engagement manager about making the solution more web-based. It's not quite there yet. Currently, the latest version is still under the beta version, so, as a customer, we don't have access to it. They are making it much more web-based, but for now, everything you have to log into requires an enterprise server — It's still more client-based than web-based.
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Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,780 professionals have used our research since 2012.
PA
Project Manager
The solution is not user-friendly. It has a very high learning curve.
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YZ
Business Consultant at a financial services firm with 10,001+ employees
It isn't very easy or intuitive for our developers to program the bot to make intelligent decisions. A bot, for the lack of a better word, is stupid, and it can only do what we program it to do. It cannot make intelligent decisions. For example, if we are reviewing Uber charges, they could be posting their transactions under different corporation names, even though they are under the same parent company or group. A human can easily understand that it is the name of the same company, and it just has an asterisk or space, but a bot cannot do that. When a bot cannot complete the transaction, it sends out an exception rate, business exception, or system exception for a human to do a manual review. The exception rate has been high because the bots cannot make decisions that we think are very simple, which is understandable because that's how they were programmed. There is potential in utilizing the higher intelligence side of the tool, but it is not easy to code higher intelligent actions. It is a very lengthy process to get the provisioning to ensure that it is kind of doing what it needs to do. Provisioning involves multiple things, and it is quite complicated and not the best experience, but it is not just because of Blue Prism. Blue Prism is easy, but it takes a long time to onboard into our in-house system.
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AS
Lead RPA at a financial services firm with 10,001+ employees
All of the processes that we've automated have been completed successfully, and the bots are able to process them as expected.
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ROM Architect at a financial services firm with 501-1,000 employees
From a monitoring perspective, the way the screens are set up, or the reporting within Blue Prism, is not really user-friendly. You need a technical person to basically put that up. It's not necessarily easily viewable.
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AN
Solutions Architect at a consumer goods company with 10,001+ employees
The assisted automation functionality needs improvement.
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KR
Bank Employee at a manufacturing company with 5,001-10,000 employees
As a user, I cannot directly work with the bot. On a daily basis, I use and do some work in Microsoft Excel, which cannot be directly taken into Blue Prism. Our company majorly runs on Microsoft Excel. Everybody has Excel sheets as their working sheets. Therefore, we need a kind of automation to be able to do things with this program. This bot is almost like an invisible staff that works between the servers but not with the users. This bot works well with SAP and things like that, but it doesn't work with Excel sheets. It doesn't work with the bots that we have, and I cannot invoke an RPA right now as a user. It has to be done by an administrator who has better control than me. It needs better integration with Microsoft Excel. Its price can be improved. It is expensive for us. It should be cheaper for a market like ours. We are based in India.
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BK
Tech Manager at a computer software company with 5,001-10,000 employees
The control room is still the desktop version, which restricts access. You can't really access it from anywhere.
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Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,780 professionals have used our research since 2012.