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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Blue Prism enhances process efficiencies, achieving substantial optimization and reducing human error.
It is highly scalable and robust, supporting complex automation tasks efficiently.
Blue Prism offers great flexibility with integration and customization, allowing seamless configuration with other enterprise applications.
The security standards of Blue Prism are among the highest, ensuring reliable and secure automation processes.
Exception handling is a standout feature, providing powerful capabilities to manage errors effectively.

CONS

Blue Prism lacks proper artificial intelligence and cognitive abilities, which limits its capabilities compared to competitors.
Technical support and customer support for Blue Prism need significant improvement.
There is a high cost associated with Blue Prism, making it expensive to scale and implement compared to other RPA solutions.
The integration with third-party tools and applications like Google Chrome and Oracle ERP is problematic, leading to inefficiencies.
Blue Prism has a steep learning curve and requires highly skilled developers, making it more challenging for users to implement and manage.
 

Blue Prism Pros review quotes

it_user865017 - PeerSpot reviewer
Lead RPA Engineer at Auxillium
Apr 30, 2018
Access to the SQL database allows for extra capabilities.
RP
Senior Specialist at a comms service provider with 10,001+ employees
Aug 9, 2018
You can easily see where all your problems lie, in a visual way. It's always nice to have a visual representation of things... Seeing things at one glance makes a lot of difference, instead of having to read through the fine print and see where the issues are.
Mar 13, 2019
It is easy to automate complex business processes and can be highly robust, it can be easily integrated with new technologies, and since the processes can be reused, the time to market is less and the possibility of human error is reduced drastically.
Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,383 professionals have used our research since 2012.
Somasundaram N. - PeerSpot reviewer
Managing Director at Finixel Technologies Private Limited
May 15, 2019
We found the unassisted bots very useful because they can program a variety of different processes. This is a valuable feature of Blue Prism, especially when compared to other tools on the market.
it_user965163 - PeerSpot reviewer
Consultant at a tech consulting company with 1,001-5,000 employees
May 20, 2019
The most valuable feature is the work queue. This helps the user to create a workflow, and it is a very powerful tool for generating management reports.
it_user973275 - PeerSpot reviewer
Director Of Innovation at Quantum AI
May 23, 2019
If there is a task that Blue Prism cannot do out of the box, Blue Prism provides me the facility of designing one and integrating it into the application. This process is called Visual Basic Objects.
GT
Solutions Architect at ValueMomentum
Jun 3, 2019
The way you design the flow and configure the activities for the bot is very useful if you are working with any of the BPM or local platforms.
SB
Chief Architect at a tech services company with 10,001+ employees
May 9, 2021
With Blue Prism, you automate the back-end processes. Blue Prism is more like service-side automation. It is not off-circuit automation. It is more like attended automation.
AT
Managing Director at a tech vendor with 11-50 employees
Jun 6, 2019
It offers assessments by way of a robotics or automation readiness assessment tool, which was quite helpful.
AW
Executive Manager: Shared and Support Services at a outsourcing company with 1,001-5,000 employees
Jun 11, 2019
The most valuable feature is the design studio and its ease of use.
 

Blue Prism Cons review quotes

it_user865017 - PeerSpot reviewer
Lead RPA Engineer at Auxillium
Apr 30, 2018
I would like to see bespoke dashboards allow the front-end to display what is required.
RP
Senior Specialist at a comms service provider with 10,001+ employees
Aug 9, 2018
Blue Prism is lagging in terms of artificial intelligence. There is no artificial intelligence in version 4 or 5, which most people are still using as far as I'm aware. To be fair, they do have AI in version 6. Still, it's lagging terribly. Blue Prism is the inventor of the name of the term "RPA," and it's disappointing to see they are sitting around... Cognitive learning, for example, where it can actually follow your movements on the screen, is not there in Blue Prism.
Mar 13, 2019
With Blue Prism user cannot automate processes on virtual machines or citrix, for that, user need to use surface automation.
Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
892,383 professionals have used our research since 2012.
Somasundaram N. - PeerSpot reviewer
Managing Director at Finixel Technologies Private Limited
May 15, 2019
Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky. Blue Prism is designed more for operational than transactional processes. If Blue Prism incorporated a lot of IQ bots and cognitive processing, then it might be of better value at a lower cost. The issue of the cost of the tool needs to be addressed. To become a Blue Prism partner, it's costly. I think that this is one of the negative aspects of using Blue Prism.
it_user965163 - PeerSpot reviewer
Consultant at a tech consulting company with 1,001-5,000 employees
May 20, 2019
In the next release of this solution, I would like to see support for attended robots.
it_user973275 - PeerSpot reviewer
Director Of Innovation at Quantum AI
May 23, 2019
I believe that there could be more community support, or there could be more support for developers like us from Blue Prism. Blue Prism provides a lot of documentation, but there is a lack of support.
GT
Solutions Architect at ValueMomentum
Jun 3, 2019
I would like to see wider integration with other products.
SB
Chief Architect at a tech services company with 10,001+ employees
May 9, 2021
They cannot do assisted automation. That is a drawback because that technology is very old now.
AT
Managing Director at a tech vendor with 11-50 employees
Jun 6, 2019
This solution is lacking attended automation, which is the worst thing about this solution.
AW
Executive Manager: Shared and Support Services at a outsourcing company with 1,001-5,000 employees
Jun 11, 2019
A feature that I would like to see in the next release is the ability to easily call on the robots to fulfill part of the process, and be run by the users in the business, where the robot can simply be activated rather than running mass processes from a control room.