RPA Governance and Business Continuity requirements for a large multi-national corporate financial services provider


We are a large multi-national corporate financial services provider. Governance and Business Continuity are a key part of our design and implementations. 

We operate in 10+ geographies with various degrees of market maturity and capabilities in a "federated model" type.

I would like to understand the key "generic" but universal Governance and Business Continuity requirements that HelpSystems AutoMate, UiPath, Automation Anywhere (AA), Blue Prism, and Microsoft Power Automate would require if implemented in a decentralised manner. 

What would be the minimum requirement?

Analyst, Intelligent Automation at a financial services firm with 10,001+ employees
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2 Answers
Rony_Sklar - PeerSpot reviewer
Community Manager at a tech services company with 51-200 employees
Community Manager
Jul 20, 2020

@reviewer1356150 @Nilesh Pawar @reviewer1390509 @Alex Yuan @Hayaa Kayasseh you've all recently written reviews for one of these products. Do you have any insight to share with @reviewer1373997 about governance and business continuity requirements for these products?

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Mohammed Tafazal - PeerSpot reviewer
RPA Lead Architect and Manager at a computer software company with 501-1,000 employees
Real User
Top 5Leaderboard
Jun 29, 2021

For any RPA tool it required have a generic /universal governance model where 

1. sponsor or Head of RPA implementation

2. Business analysts


4.Developers ( Full stack - Build, Test and SIT)

5.Scrum master or Sprints head or Project manager

6. QA ( Test automation) - optional

Above generic governance model/structure roles for handling any kind of RPA process.

One proven way to implement centralized automation management is via a CoE. The best practices of Robotic Process Automation states that the use of bots doesn’t increase negative risks for the organization in the development of reusable solutions. The responsibilities of a Centre of Excellence will depend on the exact governance model used. The most common activities include the following:

  1. Drive RPA in the business, training teams, and increasing awareness of RPA in those.

  2. Calculate the criticality and quality of the developed solutions, ensuring the application of best practices.

  3. Monitor the operation of bots and guarantee that execution SLAs (service-level agreement) are met.

  4. Follow and report the main development stages.

  5. Guarantee the execution of established governance processes.

  6. Guarantee the continual improvement of processes and tools.

Business Continuity Requirements:

To have backup or disaster recovery machines for the critical RPA processes with load balancing using central orchestration in different clusters.

For any of the RPA there is orchestration tool which handles all the initiation and processing from one location have it maintained well from risks and disasters with load balancing.

This will helps in business continuity.

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