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Blue Prism vs Blue Prism Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Businesses using Blue Prism report significant ROI, with savings up to 65%, despite varied breakeven timelines and perceived costs.
Sentiment score
7.1
Users anticipate ROI, with some experiencing quick returns, improved processes, error reduction, and efficiency gains via automation.
We paid back within less than six months, and our cost for Blue Prism hasn't changed for the last 10 years.
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
Regarding ROI from Blue Prism, it is evaluated from a business perspective, with break-even timelines generally around six to nine months for large implementations, depending on client size and scale.
Senior Consultant at a consultancy with 10,001+ employees
I have seen that it is taking almost more than one or two years to see a return on investment.
Technical Architect at YASH Technologies
Additionally, if we consider a scenario where ten people were initially working on a task, using the automation could reduce headcount and lead to significant cost savings.
Cloud & AI Architect at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
6.4
Blue Prism's customer service receives mixed reviews, with varying responsiveness and support effectiveness affecting user experiences.
Sentiment score
7.5
Blue Prism Cloud support is generally effective, though some users find it less flexible than competitors like UiPath.
If we need to learn something about fixing a problem, improving a solution structure, they have something called knowledge management hours, where we can tap into their expertise to improve our processes or find different ways to build our solutions.
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
My experience with Blue Prism's technical support has been largely positive, with them being very responsive when needed, especially during the early stages of tool evolution.
Senior Consultant at a consultancy with 10,001+ employees
I would rate the technical support by Blue Prism as eight out of ten, with both products being comparable.
Technical Architect at YASH Technologies
I would rate the technical support of Blue Prism Cloud between seven to eight out of ten.
Cloud & AI Architect at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.1
Blue Prism is valued for its scalable architecture, though it may involve costs and careful infrastructure planning.
Sentiment score
7.3
Blue Prism Cloud is scalable and efficient for large tasks, but some prefer rivals for easier enhancements.
The digital workforce of Blue Prism has pioneered capabilities for scaling digital workforce members based on varied requirements, such as during the tax season when more digital robots are needed in the tax department, showcasing its scaling ability effectively.
Senior Consultant at a consultancy with 10,001+ employees
As it adopts a decentralized model, I haven't encountered any scalability issues.
Cloud & AI Architect at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
7.4
Blue Prism is praised for its reliability and performance, though occasional glitches are usually due to external factors.
Sentiment score
7.8
Blue Prism Cloud is highly rated for stability, with reliable performance despite occasional minor browser extension or upgrade issues.
 

Room For Improvement

Blue Prism needs enhanced AI, better usability, improved support, modern interfaces, comprehensive automation features, and scalable solutions.
Blue Prism Cloud needs simpler interface, more integrations, improved training, support, and enhanced infrastructure for better user experience.
Only each bot level logs are possible, which will not help when maintaining one hundred plus or two hundred plus bots.
Technical Architect at YASH Technologies
I would like to see the interface of Blue Prism refreshed.
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
There are challenges with OCR capabilities that remain an issue.
Cloud & AI Architect at a tech vendor with 10,001+ employees
 

Setup Cost

Blue Prism's pricing is costly yet straightforward, but comparable in total costs with strong security and integration benefits.
Blue Prism Cloud's pricing is higher than other RPA solutions, competitive for large enterprises but challenging for smaller ones.
They don't charge per user or per environment, so you get everything you need included at one fixed cost.
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
While the licensing cost is something I haven't checked in a while, I find that although it initially seems costlier than competitors, Blue Prism's licensing model is simpler and proves to be cost-effective over time.
Senior Consultant at a consultancy with 10,001+ employees
The price of Blue Prism is costly, but I believe the quality should increase.
Technical Architect at YASH Technologies
In the SaaS mode, the pricing structure is indeed more flexible compared to the previous enterprise-based licensing.
Cloud & AI Architect at a tech vendor with 10,001+ employees
 

Valuable Features

Blue Prism provides code-free automation, strong integration, security, and scalability, ideal for complex enterprise applications and enhanced efficiency.
Blue Prism Cloud offers user-friendly automation with easy deployment, robust security, AI capabilities, and no-code features for efficiency.
From a developer perspective, I find developing on Blue Prism simple, clean, and intuitive, making maintenance considerably easier compared to other tools.
Senior Consultant at a consultancy with 10,001+ employees
The ability to scale quickly is also valuable, and their support is good in general.
Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees
The document extraction feature, Decipher, is also working well recently.
Technical Architect at YASH Technologies
The main benefits that Blue Prism Cloud brings include the integration of artificial intelligence in automation processes, the introduction of AI capabilities within the automation agents, and the availability of pre-built automation agents.
Cloud & AI Architect at a tech vendor with 10,001+ employees
 

Categories and Ranking

Blue Prism
Ranking in Robotic Process Automation (RPA)
5th
Ranking in Agentic Automation
4th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
91
Ranking in other categories
No ranking in other categories
Blue Prism Cloud
Ranking in Robotic Process Automation (RPA)
8th
Ranking in Agentic Automation
6th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
45
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of Blue Prism is 5.9%, down from 11.6% compared to the previous year. The mindshare of Blue Prism Cloud is 1.4%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
Blue Prism5.9%
Blue Prism Cloud1.4%
Other92.7%
Robotic Process Automation (RPA)
 

Featured Reviews

Pavan-Sharma - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Impressive flexibility and support enhance integration and performance
The best feature of Blue Prism that I value the most is the simplicity of their pricing and licensing model, which is easy to understand. The tool is very robust and, being a pioneer in the sector, it is also very stable, particularly in finance where many companies rely on Blue Prism for its reliability and security standards. From a developer perspective, I find developing on Blue Prism simple, clean, and intuitive, making maintenance considerably easier compared to other tools. These AI features have helped in developing scalable and flexible solutions for my customers, as I worked on use cases that involved natural language processing to turn free text into structured data, enabling automation of previously unautomatable tasks. Additionally, I processed voice feedback for sentiment analysis and information extraction, making interactions more intuitive and voice-driven for customers.
AyanBanerjee - PeerSpot reviewer
Cloud & AI Architect at a tech vendor with 10,001+ employees
Automation and AI integration enhance performance and user experience
The improvements or enhancements I would like to see in Blue Prism Cloud revolve around further developing server-client architecture, focusing on centralized control for remote agents. I believe more capabilities in that area could be beneficial. At the moment, I don't recall any specific features or functionalities missing from Blue Prism Cloud that come to mind. In terms of complexity, I find that Blue Prism Cloud is somewhat straightforward to use. Flexibility-wise, it engages well with Microsoft-based technologies. However, there are challenges with OCR capabilities that remain an issue. While there are readily available features that work well, the effectiveness does depend significantly on the type of use case I am implementing.
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Manufacturing Company
9%
Computer Software Company
8%
Insurance Company
5%
Manufacturing Company
11%
Educational Organization
10%
Computer Software Company
10%
Performing Arts
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise6
Large Enterprise74
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise7
Large Enterprise21
 

Questions from the Community

Should I choose Blue Prism or Microsoft Power Automate?
Hello Netanya, it depends on your needs and your expertise. In my humble opinion you can start a big RPA project implementation with Blue Prism which is stable and mature software, in order to ser...
I am evaluating Blue Prism and UiPath for RPA for my company. Which one do you recommend?
I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees and left in 2019 when there were 3K+. I'm a big believer in the product, leadershi...
What do you like most about Blue Prism Cloud?
It's easy to use, the interface, the the the the queries is which we use. It's user friendly.
What is your experience regarding pricing and costs for Blue Prism Cloud?
Concerning pricing, it's moderate now, but when it comes to the cloud, it is a bit expensive.
What needs improvement with Blue Prism Cloud?
The area for improvement in Blue Prism Cloud is the support component. Whenever I reach out to the Blue Prism community, they consistently request knowledge sessions for everything, whether it is a...
 

Also Known As

No data available
Blue Prism Thoughtonomy Virtual Workforce, Blue Prism Virtual Workforce, Thoughtonomy Virtual Workforce
 

Overview

 

Sample Customers

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
Cabot Credit Management, Hovis, Utilita
Find out what your peers are saying about Blue Prism vs. Blue Prism Cloud and other solutions. Updated: December 2025.
880,844 professionals have used our research since 2012.