We performed a comparison between Blue Prism and Pega Robotic Process Automation based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's fast to get up and running if you use a cloud deployment."
"The solution has cross-application features where it can be setup with SAP, email, or SharePoint."
"The performance is very good and it is a valuable feature."
"We've automated web applications in the banking domain using Blue Prism. This involved automating long and complex banking processes. Every action we automate with the tool generates an audit log, which is safe within the LogRhythm environment. I do find the Decipher feature very useful when it comes to document automation."
"Blue Prism is stable enough."
"Its ability to talk to different systems that we have is a valuable feature. We use Pega, which is like a credit card processing system. We also use a Debit Process Manager, which is like the Visa debit application. In the bank, we have credit card and debit card sections, and we need to kind of investigate some of the transactions when customers are complaining about the charges. Blue Prism can log in to a different system to perform the exact actions that the agents are doing. This feature has been very helpful. Its ability to engage with external systems and websites is also very valuable. Each of our RPA projects could go across different systems. We have an in-house banking system. We also use the Visa network, and we have to go to different sites to do a lot of data scraping to ensure the data in our system matches the data in the Visa systems, and we just deal with some of the charges."
"The most valuable feature is the work queue. This helps the user to create a workflow, and it is a very powerful tool for generating management reports."
"Although the solution may look complicated it actually has a lot of features and user space to work out of."
"If you want to make any kind of base automation, you can easily code exactly what you want."
"Using the tool actually ends up teaching you about making workflows more efficient."
"It is a good and matured solution."
"It was very smooth and very seamless to create automations."
"The workflow system is very intuitive."
"I am impressed with the tool's recording feature."
"The solution's ability to create adapters quickly is its most valuable feature."
"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."
"The scalability has to do with the latency of what you're connecting to. And so if you're connecting to something that isn't particularly scalable, it doesn't matter how many robots you scale out. You're constrained by the latency and the size of the application or solution or service that the robot is using."
"In Nigeria, I don't know what their marketing is like. However, they're losing market shares to other solutions. Most customers know UiPath more than Blue Prism."
"I would like to see machine learning functionality integrated with the automation."
"Everyone uses Workday and Salesforce and all that stuff. If they had specific plugins to interact with these enterprise tools, that would be very helpful."
"Developing is more time consuming than with other products."
"Its pricing is sometimes higher. Its price can be better. Its presale support should be increased. Currently, its presale support is very less. System integrators generally position Blue Prism in front of customers. Though they have an ecosystem, they don't have people who can train for the partner ecosystem. They have to increase the presales consultants for partners. In addition, their L1 and L2 support can also be improved."
"The solution can be improved by switching off data DB and including a report section."
"The recording of the transaction is missing in this solution."
"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."
"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."
"The ease-of-use could be improved."
"In this modern world, in this automation space, if Pega could provide more options that are user-friendly and provide a way to quickly develop an automation solution that is drag-and-drop with a minimal coding approach, then it would be great for automation."
"They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed."
"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."
"Excel connectors need to be improved as there are a few connectors in Excel areas."
"In Pega, the UI has to be improved because that is the most challenging area that most of our customers ask for because we have to depend on some other React JS or some other tool to bring that kind of UI experience. So, there is a lot of room for improvement in terms of UI and UX."
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Blue Prism is ranked 4th in Robotic Process Automation (RPA) with 85 reviews while Pega Robotic Process Automation is ranked 9th in Robotic Process Automation (RPA) with 22 reviews. Blue Prism is rated 7.8, while Pega Robotic Process Automation is rated 7.6. The top reviewer of Blue Prism writes "Way more efficient for debugging than other tools but the UI is complicated". On the other hand, the top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". Blue Prism is most compared with Microsoft Power Automate, UiPath, Automation Anywhere (AA), Blue Prism Cloud and Tungsten RPA, whereas Pega Robotic Process Automation is most compared with UiPath, Automation Anywhere (AA), Microsoft Power Automate, Pega CRM and WorkFusion. See our Blue Prism vs. Pega Robotic Process Automation report.
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We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
