Blue Prism vs Pega Robotic Process Automation comparison

SS&C Blue Prism and Pega are both solutions in the Robotic Process Automation (RPA) category. SS&C Blue Prism is ranked #5 with an average rating of 8.6, while Pega is ranked #22 with an average rating of 6.0. SS&C Blue Prism holds a 4.4% mindshare in RPA, compared to Pega’s 2.1% mindshare. Additionally, 89% of SS&C Blue Prism users are willing to recommend the solution, compared to 87% of Pega users who would recommend it.

Blue Prism

Read 93 Blue Prism reviews

8,820 Views
8,467 Comparison Views

89% willing to recommend

Pega Robotic Process Automa...

Read 25 Pega Robotic Process Automation reviews

2,967 Views
2,700 Comparison Views

87% willing to recommend

Blue Prism

Pega Robotic Process Automa...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 4, 2024

Pega Robotic Process Automation and Blue Prism are contenders in the automation software market, striving to improve process efficiency. Pega has an advantage with its user-friendly integration and dynamic UI capabilities, making it especially suitable for sectors like banking. Blue Prism stands out with strong security and ease of integration with new technologies.

Features: Pega Robotic Process Automation offers external DLL integration, centralized monitoring, and an effective UI creation feature, enhancing its application in banking. The development style is unique and seamlessly integrates with CRM tools. Blue Prism is recognized for stability, object sharing, and robust exception handling. It features a secure environment and consistently facilitates the integration of new technologies.

Room for Improvement: Pega could improve its OCR capabilities, simplify platform setup, and enhance cloud presence. Integration with Citrix and reducing Visual Studio .net dependencies are also needed. Blue Prism needs better AI and ML integration, enhanced attended automation features, and more flexibility in pricing models. Its user interface and exception handling for attended robots require improvements.

Ease of Deployment and Customer Service: Pega supports deployment in private and hybrid clouds, with global round-the-clock technical support, although initial deployment can be challenging. Blue Prism supports on-premises and public cloud deployment and provides detailed documentation, though access could be more user-friendly. Both solutions offer reliable customer service.

Pricing and ROI: Pega Robotics tends to be costly, targeting large enterprises but offers favorable ROI with flexible pricing compared to competitors like UiPath and Automation Anywhere. Blue Prism is generally more expensive with straightforward licensing and usage-based costs, increasing significantly with additional bots. Both products demonstrate consistent ROI, with Pega potentially offering more cost-effectiveness in certain deployments.

To learn more, read our detailed Blue Prism vs. Pega Robotic Process Automation Report (Updated: April 2026).

Buyer's Guide

Blue Prism vs. Pega Robotic Process Automation

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.0

Blue Prism facilitates significant operational cost savings and efficiency, with ROI varying from quick to long-term benefits.

Sentiment score

5.4

Pega Robotic Process Automation improves efficiency and profitability by reducing costs, errors, and cycle times while boosting transaction efficiency.

In Blue Prism, there are multiple security benefits compared to other tools.

Tanweer Alam

Technology Architect at Infosys

We paid back within less than six months, and our cost for Blue Prism hasn't changed for the last 10 years.

reviewer1308135

Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees

Regarding ROI from Blue Prism, it is evaluated from a business perspective, with break-even timelines generally around six to nine months for large implementations, depending on client size and scale.

Pavan-Sharma

Senior Consultant at a consultancy with 10,001+ employees

For more quotes and insights, download the Blue Prism report

No quotes available

For more quotes and insights, download the Pega Robotic Process Automation report

Customer Service

Sentiment score

6.5

Blue Prism's customer service is inconsistent, with praise for dedicated support but criticism of slow response and standard assistance.

Sentiment score

6.0

Pega RPA support is generally effective and timely, though complex issues can require more time and clarity.

If we need to learn something about fixing a problem, improving a solution structure, they have something called knowledge management hours, where we can tap into their expertise to improve our processes or find different ways to build our solutions.

reviewer1308135

Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees

My experience with Blue Prism's technical support has been largely positive, with them being very responsive when needed, especially during the early stages of tool evolution.

Pavan-Sharma

Senior Consultant at a consultancy with 10,001+ employees

I would rate the technical support by Blue Prism as ten out of ten because we have dedicated support for Blue Prism.

KetanPuri

Technical Lead at DXC Technology

For more quotes and insights, download the Blue Prism report

On-premise support is generally not as effective as the cloud support that Pega currently provides.

reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

The speed and quality of response could be improved.

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

For more quotes and insights, download the Pega Robotic Process Automation report

Scalability Issues

Sentiment score

7.0

Blue Prism's scalability is debated, with cost and infrastructure challenges, yet many succeed with its modular and robust design.

Sentiment score

6.6

Pega RPA's scalability varies by environment and user knowledge, with cloud deployment easier than on-premise setups.

The digital workforce of Blue Prism has pioneered capabilities for scaling digital workforce members based on varied requirements, such as during the tax season when more digital robots are needed in the tax department, showcasing its scaling ability effectively.

Pavan-Sharma

Senior Consultant at a consultancy with 10,001+ employees

I rate the scalability of Blue Prism as nine or ten.

Tanweer Alam

Technology Architect at Infosys

For more quotes and insights, download the Blue Prism report

There are limitations in scaling as RPA is not a scalable solution.

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

For more quotes and insights, download the Pega Robotic Process Automation report

Stability Issues

Sentiment score

7.4

Blue Prism is rated stable, praised for reliability with minor issues; recent improvements and its Microsoft base are noted.

Sentiment score

7.4

Pega RPA is stable, reliable, and highly rated, praised for seamless performance and flexible automation capabilities.

I would rate the stability of Blue Prism as definitely ten.

Tanweer Alam

Technology Architect at Infosys

For more quotes and insights, download the Blue Prism report

On a scale from one to ten, stability would rate at three.

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

For more quotes and insights, download the Pega Robotic Process Automation report

Room For Improvement

Blue Prism users desire stronger AI integration, flexible pricing, better UI, improved support, and comprehensive training resources.

Pega Robotic Process Automation requires enhanced integration, OCR, UI improvements, streamlined deployment, and better global cloud support.

Only each bot level logs are possible, which will not help when maintaining one hundred plus or two hundred plus bots.

Dinesh P

Technical Architect at YASH Technologies

If we increase or improve the efficiency of archiving while running the production environment with a huge database size, that would be much more helpful for managing the state and the performance.

KetanPuri

Technical Lead at DXC Technology

One thing I definitely did not like about Blue Prism was the challenge regarding unstructured data related to some applications or some PDFs.

Tanweer Alam

Technology Architect at Infosys

For more quotes and insights, download the Blue Prism report

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding.

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

For more quotes and insights, download the Pega Robotic Process Automation report

Setup Cost

Blue Prism pricing is annual and higher than competitors, with fixed fees and potential discounts for enterprises.

Pega's RPA pricing targets enterprises with integrated, costly packages, offering flexible models and competitive integration advantages.

They don't charge per user or per environment, so you get everything you need included at one fixed cost.

reviewer1308135

Intelligent Automation Lead (RPA & AI) at a tech services company with 501-1,000 employees

While the licensing cost is something I haven't checked in a while, I find that although it initially seems costlier than competitors, Blue Prism's licensing model is simpler and proves to be cost-effective over time.

Pavan-Sharma

Senior Consultant at a consultancy with 10,001+ employees

The price of Blue Prism is costly, but I believe the quality should increase.

Dinesh P

Technical Architect at YASH Technologies

For more quotes and insights, download the Blue Prism report

No quotes available

For more quotes and insights, download the Pega Robotic Process Automation report

Valuable Features

Blue Prism offers user-friendly automation, strong security, scalability, and advanced customization with seamless legacy integration and effective process management.

Pega RPA excels in case management, offering low-code development, CRM integration, and centralized monitoring for efficient automation and scalability.

The tool is very robust and, being a pioneer in the sector, it is also very stable, particularly in finance where many companies rely on Blue Prism for its reliability and security standards.

Pavan-Sharma

Senior Consultant at a consultancy with 10,001+ employees

Blue Prism's compliance with high-security standards has helped my organization greatly.

KetanPuri

Technical Lead at DXC Technology

All features, such as PDF automation, web applications, window applications, mainframe applications, Excel, and Outlook, are being used for automation.

Tanweer Alam

Technology Architect at Infosys

For more quotes and insights, download the Blue Prism report

The number of human steps that have been eliminated is significant, and we try to maximize straight-through processing.

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

For more quotes and insights, download the Pega Robotic Process Automation report

Categories and Ranking

Blue Prism

Ranking in Robotic Process Automation (RPA)

5th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Agentic Automation (4th)

Pega Robotic Process Automa...

Ranking in Robotic Process Automation (RPA)

22nd

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Robotic Process Automation (RPA) category, the mindshare of Blue Prism is 4.4%, down from 9.9% compared to the previous year. The mindshare of Pega Robotic Process Automation is 2.1%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Mindshare Distribution
Product	Mindshare (%)
Blue Prism	4.4%
Pega Robotic Process Automation	2.1%
Other	93.5%

Robotic Process Automation (RPA)

Featured Reviews

Pavan-Sharma

Senior Consultant at a consultancy with 10,001+ employees

Impressive flexibility and support enhance integration and performance

The best feature of Blue Prism that I value the most is the simplicity of their pricing and licensing model, which is easy to understand. The tool is very robust and, being a pioneer in the sector, it is also very stable, particularly in finance where many companies rely on Blue Prism for its reliability and security standards. From a developer perspective, I find developing on Blue Prism simple, clean, and intuitive, making maintenance considerably easier compared to other tools. These AI features have helped in developing scalable and flexible solutions for my customers, as I worked on use cases that involved natural language processing to turn free text into structured data, enabling automation of previously unautomatable tasks. Additionally, I processed voice feedback for sentiment analysis and information extraction, making interactions more intuitive and voice-driven for customers.

Read full review

reviewer1458102

Regional Director at a tech vendor with 10,001+ employees

Has raised concerns due to outdated framework and high ownership costs

Pega Robotic Process Automation is a temporary solution to a bigger issue, and the cost of implementation especially with Pega really stops customers from proceeding. The total cost of ownership could be improved. From a technical perspective, the product performs adequately. The installation can be quite complex as it's not standalone, and customers need to get the whole Pega platform up and running. The total cost of ownership is not very attractive. RPA as a concept is outdated now, with agentic AI becoming more prominent. We don't see much interest from customers in going down the RPA route; Pega Robotic Process Automation is losing its prominence in the market.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

Computer Software Company

Insurance Company

Financial Services Firm

16%

Manufacturing Company

14%

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	6
Large Enterprise	77

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	17

Questions from the Community

Should I choose Blue Prism or Microsoft Power Automate?

Hello Netanya, it depends on your needs and your expertise. In my humble opinion you can start a big RPA project implementation with Blue Prism which is stable and mature software, in order to ser...

See all answers

I am evaluating Blue Prism and UiPath for RPA for my company. Which one do you recommend?

I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees and left in 2019 when there were 3K+. I'm a big believer in the product, leadershi...

See all answers

What is your experience regarding pricing and costs for Blue Prism?

I find the pricing of Blue Prism reasonable and acceptable.

See all answers

What needs improvement with Pega Robotic Process Automation?

See all answers

What is your primary use case for Pega Robotic Process Automation?

For banking customers, Pega Robotic Process Automation can fill in the process automation which cannot usually be done by process reengineering; we use it for activities such as process mining to i...

See all answers

What advice do you have for others considering Pega Robotic Process Automation?

I am George from a system integrator and reseller background. We are a system integrator, reseller, and implementer of SAP, Camunda, and others. RPA hasn't been around for more than five to six yea...

See all answers

Comparisons

Microsoft Power Automate vs Blue Prism

Compared 16% of the time

UiPath Platform vs Blue Prism

Compared 15% of the time

Automation Anywhere vs Blue Prism

Compared 14% of the time

WorkFusion vs Blue Prism

Compared 4% of the time

SAP Build Process Automation vs Blue Prism

Compared 3% of the time

More Blue Prism Competitors

UiPath Platform vs Pega Robotic Process Automation

Compared 24% of the time

Microsoft Power Automate vs Pega Robotic Process Automation

Compared 15% of the time

Automation Anywhere vs Pega Robotic Process Automation

Compared 7% of the time

IPsoft 1RPA vs Pega Robotic Process Automation

Compared 6% of the time

WorkFusion vs Pega Robotic Process Automation

Compared 4% of the time

More Pega Robotic Process Automation Competitors

Product Reports

Buyer's Guide

Blue Prism

May 2026

Download Blue Prism product report

Buyer's Guide

Pega Robotic Process Automation

May 2026

Download Pega Robotic Process Automation product report

Also Known As

No data available

Pega RPA, OpenSpan

Overview

Blue Prism offers advanced automation features with integration capabilities and robust exception handling. Its scalability and reliability make it ideal for automating complex and repetitive tasks across industries like banking and manufacturing.

Providing a user-friendly design studio, Blue Prism stands out with enhanced automation features such as unassisted bots, strong security measures, and Visual Basic Objects. Its integration capabilities with analytics tools like Tableau and a simplified licensing model contribute to its appeal. Despite its complexities in UI design and training resource limitations, it remains stable and reliable. Blue Prism addresses tasks such as invoice processing and data entry, but improvements in AI, cognitive capabilities, and customer support are needed. Enhancements in OCR technology, unstructured data handling, and web-based interfaces could significantly boost its accessibility.

What are Blue Prism's most important features?

Enhanced Automation: Streamlines complex tasks with a robust interface.
Security Measures: Provides strong security protocols to safeguard processes.
Integration: Seamlessly interacts with analytics tools for data insights.
Exception Management: Facilitates easy handling of process exceptions.

What benefits or ROI should be evaluated?

Scalability: Ensures stable performance for varying organizational needs.
Licensing: Offers a straightforward model for simplified deployment.
Operational Efficiency: Reduces manual labor in complex tasks.
Cost-Effectiveness: Despite higher costs, delivers high value in automation efficiency.

Organizations in industries like finance and manufacturing harness Blue Prism to automate repetitive tasks, boosting efficiency in back-end operations. In banking and insurance, it's used for auditing, compliance, and report generation, enhancing accuracy and reducing manual efforts.

SS&C Blue Prism

Pega Robotic Process Automation offers advanced UI capabilities, seamless CRM integration, and a centralized management system, enhancing efficiency with low-code options and cross-platform integration. Its centralized dashboards, scalability, and technical support provide strong foundations for diverse applications.

Pega Robotic Process Automation empowers businesses with its robust workflow systems, allowing seamless integration with CRM platforms and enhancing user experience through low-code/no-code development options. The platform's ability to automate data entry and create rapid adapters boosts functionality, ensuring enterprises can meet diverse demands efficiently. Highly valued for its centralized management and stability, Pega also provides insights into agent performance through Workforce Intelligence. It caters to both attended and unattended bots, significantly eliminating manual steps. Despite its advantages, there is room for improved OCR accuracy, user interface enhancement, cloud service expansion in regions like the Middle East and India, and simplified development tools. Addressing these could help keep pace with industry standards.

What are the key features of Pega Robotic Process Automation?

Advanced UI Capabilities: Offers a user-friendly environment for efficient task management.
CRM Integration: Seamless interaction with CRM systems enhances customer engagement.
Centralized Management: Simplifies overseeing bot operations and workflows.
Low-Code/No-Code Development: Enables fast deployment without extensive coding knowledge.
Workforce Intelligence: Provides insights into employee productivity and performance.

What benefits and ROI can users expect from Pega?

Scalability: Facilitates growth by adapting to expanding business needs.
Stability: Reliable platform ensures smooth operations without disruptions.
Technical Support: Comprehensive support services to resolve user queries.
Improved Efficiency: Automates repetitive tasks, reducing manual effort significantly.

Pega Robotic Process Automation finds applications across telecom, banking, insurance, and aviation sectors for operations like fraud detection, compliance checks, and task management. It boosts efficiency in activities such as dual data entry, customer data integration, and process mining. Its adaptability allows for HR and financial workflow automation, integration with mainframe systems, and development of mobile applications.

Pega

Sample Customers

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

eBay Enterprise, M&I Bank

Buyer's Guide

Blue Prism vs. Pega Robotic Process Automation

April 2026

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