Blue Prism vs Pega Robotic Process Automation comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Blue Prism and Pega Robotic Process Automation based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Blue Prism vs. Pega Robotic Process Automation Report (Updated: May 2023).
708,461 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The object design way of implementing things actually brings a lot of reusability for us because you can design your objects once and leverage them in multiple automations.""We have integrated the product with our centralized infra-monitoring tool, which gives us real-time insights into BOT health and also the health of the underlying resources.""It is a scalable solution.""Although the solution may look complicated it actually has a lot of features and user space to work out of.""Technical support has been responsive when we have needed their assistance.""The solution is way more efficient for debugging than other tools.""I find Blue Prism's debugging functionality to be quite useful.""I use the basic features that are very useful."

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"User-friendly, easy to understand and has many features including the ability to track.""It was very smooth and very seamless to create automations.""They are leaders in the same industry.""The feature I like best in Pega Robotic Process Automation is that I'm able to add external DLL section codes. I can inject the JavaScript, and I can write VB.NET, C#.NET, and DLL codes, then inject those codes into the existing process. Mainly, from a development perspective, I like that feature a lot, so if anything is not supported by Pega Robotic Process Automation, then I can build that either in JavaScript or in .NET, then use those functions within the IP.""Its stability has been good.""If you want to make any kind of base automation, you can easily code exactly what you want.""Pega is very mature. It's very old. They have grown with time, and they have learned. Other robotic process automation solutions are basically focused on only doing the automation, whereas Pega also gives you a workflow system so that you can create a workflow.""I am impressed with the tool's recording feature."

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"Occasionally, there may be stability issues where certain nodes begin to behave erratically and produce errors.""It lacks integration with proper AI, and it is a very complex tool to use in general.""Blue Prism needs to work in a web-based account. I think that the Blue Prism will need to have the main features be web-based so that you can control the box in a web-based environment and not in a client's environment.""The solution could be more user-friendly. I would like the see the inclusion of a recording feature as in Microsoft, SAP, and other legacy systems. Users can play the recording and use it for future use cases. The recording can help with the automation and configuration. I would rate the tool’s interface a seven out of ten. It needs to improve.""The deployment of the bots should be much faster and more intuitive.""Everyone uses Workday and Salesforce and all that stuff. If they had specific plugins to interact with these enterprise tools, that would be very helpful.""Blue Prism features two layers of documentation. If we could make it in one layer, then it would be easy to develop, and it would take less time for developers to complete the task.""Navigation within the UI could be improved."

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"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve.""Excel connectors need to be improved as there are a few connectors in Excel areas.""Pega Robotic Process Automation scalability is too low.""I would like to improve the tool's integration features and stability.""In this modern world, in this automation space, if Pega could provide more options that are user-friendly and provide a way to quickly develop an automation solution that is drag-and-drop with a minimal coding approach, then it would be great for automation.""It's difficult not knowing when alerts will arrive.""The development experience needs to be improved.""There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."

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Pricing and Cost Advice
  • "Blue Prism has a higher cost with respect to RPA enablement, particularly if you are trying to start with RPA."
  • "Blue Prism is a bit higher priced compared to other payment-related or investment-related solutions. At the same time, it also provides more security than those solutions, specifically for the banking and insurance sectors."
  • "The solution is expensive."
  • "Due to our financial structure, we need fixed costs. So, a license based on the usage would not be feasible. If we have a license model that is based on tasks per year or something else, it could create a very dynamic range of costs. Due to our public financial input, we have to know what it will cost. So, we have licenses per server. This helps us in planning, and we know exactly when we need additional servers. We can then request additional money for them."
  • "The license for Blue Prism is very straightforward, we only need one license."
  • "Our customers pay for an annual license."
  • "I chose Blue Prism because it is priced well. The pricing was right for me at that moment even though Automation Anywhere is better in other aspects."
  • "Its pricing is okay. Its price is pretty similar to the price of other tools."
  • More Blue Prism Pricing and Cost Advice →

  • "Pega is pretty costly."
  • "Pega Robotic Process Automation is an expensive solution."
  • "In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."
  • "Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."
  • "I would rate the product's pricing a nine out of ten."
  • More Pega Robotic Process Automation Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Hello Netanya, it depends on your needs and your expertise.  In my humble opinion you can start a big RPA project implementation with Blue Prism which is stable and mature software, in order to… more »
    Top Answer:I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees and left in 2019 when there were 3K+. I'm a big believer in the product, leadership… more »
    Top Answer:I find Blue Prism's debugging functionality to be quite useful.
    Top Answer:User-friendly, easy to understand and has many features including the ability to track.
    Top Answer:One of the difficulties we have is not knowing when we will receive alerts.
    Average Words per Review
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    Also Known As
    Pega RPA, OpenSpan
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    Blue Prism is an intelligent, business-developed, no-code automation platform for SaaS deployments as well as for on-premises, public cloud, multi-cloud, and hybrid environments. Unlike other automation technology, Blue Prism combines robotic process automation with expanded artificial intelligence and cognitive capabilities. Blue Prism gives users instant access to the tools you need for building and delegating automations, as well as a digital workforce that is already AI-equipped.

    With Blue Prism’s code-free RPA, deployed through use of their Robotic Operating Model, your business can scale efficiently, improve customer satisfaction, reduce costs, and augment its talent to take on new responsibilities. Blue Prism helps to accelerate operational agility and efficiency by making it easy to automate the most important processes. Allocating everyday tasks to your Digital Workforce gives you immediate increased capacity and allows your teams to focus on their strategic goals. In addition, it delivers a return on investment, increases efficiency gains, and can even introduce new revenue streams.

    “Workforce of the Future”

    Blue Prism’s all-in-one intelligent automation platform consists of:

    • Design Studio with drag-and-drop process automation building, reusable “objects” across your business, and updates to objects and processes saved throughout the process library.
    • Control Room where you can assign processes to digital workers, scale digital worker and task volume ondemand, and gain real-time transparency of process proficiencies.
    • Digital Workforce of autonomous software robots that can learn and mimic business processes like humans and are equipped with six intelligent automation skills:
      1. Knowledge and Insight - The ability to harvest, understand, and deliver insights from multiple disparate data sources.
      2. Visual Perception - The ability to read, understand, and contextualize visual information.
      3. Learning - The ability to derive contextual meaning and adapt to evolving process patterns.
      4. Planning and Sequencing - The ability to optimize workloads and identify opportunities for better outcomes.
      5. Problem-solving - The ability to autonomously solve system, logic, and business problems.
      6. Collaboration - The ability to seamlessly work with both people and systems.

    Reviews from Real Users

    Blue Prism stands out for its enterprise-level functionality, which is why many companies choose it over its competitors. PeerSpot users note that the solution is easy to use, stable, and robust scalability-wise. The security is also top-notch. One user pointed out that "One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms." Blue Prism helps businesses with everything from compliance to quality control and error-avoidance.

    With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

    Learn more about Blue Prism
    Learn more about Pega Robotic Process Automation
    Sample Customers
    Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
    eBay Enterprise, M&I Bank
    Top Industries
    Financial Services Firm19%
    Computer Software Company17%
    Energy/Utilities Company10%
    Manufacturing Company9%
    Financial Services Firm18%
    Computer Software Company16%
    Manufacturing Company7%
    Comms Service Provider7%
    Computer Software Company40%
    Financial Services Firm30%
    Comms Service Provider10%
    Insurance Company10%
    Financial Services Firm19%
    Computer Software Company17%
    Manufacturing Company9%
    Insurance Company7%
    Company Size
    Small Business17%
    Midsize Enterprise7%
    Large Enterprise76%
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise70%
    Small Business14%
    Midsize Enterprise14%
    Large Enterprise71%
    Small Business18%
    Midsize Enterprise10%
    Large Enterprise72%
    Buyer's Guide
    Blue Prism vs. Pega Robotic Process Automation
    May 2023
    Find out what your peers are saying about Blue Prism vs. Pega Robotic Process Automation and other solutions. Updated: May 2023.
    708,461 professionals have used our research since 2012.

    Blue Prism is ranked 4th in Robotic Process Automation (RPA) with 33 reviews while Pega Robotic Process Automation is ranked 7th in Robotic Process Automation (RPA) with 12 reviews. Blue Prism is rated 8.0, while Pega Robotic Process Automation is rated 7.6. The top reviewer of Blue Prism writes "Easy to use, low -code platform that is highly scalable". On the other hand, the top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". Blue Prism is most compared with Microsoft Power Automate, UiPath, Automation Anywhere (AA), IBM Robotic Process Automation (RPA) and Blue Prism Cloud, whereas Pega Robotic Process Automation is most compared with UiPath, Automation Anywhere (AA), Microsoft Power Automate, Salesforce Sales Cloud and Pega CRM. See our Blue Prism vs. Pega Robotic Process Automation report.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.