2017-11-09T13:18:05Z
Ariel Lindenfeld - PeerSpot reviewer
Director of Community at PeerSpot
  • 22
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When evaluating Robotic Process Automation, what aspect do you think is the most important to look for?

Let the community know what you think. Share your opinions now!

28
PeerSpot user
28 Answers
CH
President and CEO at FlowSIGMA
User
2021-09-28T23:38:58Z
Sep 28, 2021

I can only comment on healthcare-related process automation projects.  


So, within healthcare you have to define where the automation is needed such as "front office" (e.g. clinical) workflows or "back office" (e.g. coding, billing and RCM) tasks.  Since back-office tasks are well managed by UiPath, Automation Anywhere and R1 RCM, let's looks at the front office workflows which are more complex and relate to patient care.


Clinical tasks can range from simple patient scheduling and tracking solutions to semi-complex de-noising tools that improve the quality of low-dose CT scans, or even to implementing AI algorithms to improve the quality and time to delivery of radiation oncology treatment plans.


The above workflows have to be precisely mapped and orchestrated step-by-step which often requires subject matter experts (SMEs) to provide the appropriate level of service.  For example, in clinical medical imaging, DICOM, HL7, and FHIR-based digital workflows require serious expertise in order to ensure that mapping is done correctly.  Mistakes in process mapping can mean errors in patient care. Not good.


So, let's use the 2021 PwC Automation toolbox as a guidepost, RPA solutions may or may not fit the requirements for healthcare or medical imaging automation.  More "intelligent process automation" (IPA) solutions such as those incorporating advanced visualization, AI or machine learning tools may be required.  Consequently, mapping the frontend or clinical process from start to finish with all relevant "actors" is critical to deciding what level of automation is required e.g. RPA or IPA.  

Search for a product comparison in Robotic Process Automation (RPA)
NA
Senior Oracle ERP Specialist at a tech services company with 201-500 employees
Real User
2021-09-28T17:39:24Z
Sep 28, 2021

- Completeness of the solution and dependency on third parties.


- Security aspects.


- Ease of use.


- Web-based access for different RPA components 

2021-04-05T16:34:39Z
Apr 5, 2021

I think 100% accuracy in the process is the key to nail any RPA integration. This followed by scalability and integration capability are the top 3 aspects I think should be first considered when evaluating RPA solutions.

NP
Director - Cloud Architecture at LTI - Larsen & Toubro Infotech
Real User
Top 5Quality
2020-06-13T01:22:56Z
Jun 13, 2020

Good question and a very easy answer. Please find the below links it should help you to get good product comparison of UiPath vs Automation Anywhere vs BluePrism


- Product Feature Comparison: https://drive.google.com/file/d/1zCwhRM-jws-a0DJBN9VOrcneGZ_MfQjK/view


- Product Platform Comparisons: https://drive.google.com/file/d/1zCwhRM-jws-a0DJBN9VOrcneGZ_MfQjK/view


The conclusion is: UiPath is definitely a better choice over BP also the Product Road-map of Uipath is much strong and advance vs BP.


I have a more detailed analysis of each of these products with a granular detailed comparison. you can reach me over LinkedIn :) will be happy to help.

NP
Director - Cloud Architecture at LTI - Larsen & Toubro Infotech
Real User
Top 5Quality
Oct 23, 2020

@Nilesh Pawar updated the working URL's - hope this helps !! 

PeerSpot user
DB
Associate Vice President at a financial services firm with 501-1,000 employees
User
2019-06-06T14:34:27Z
Jun 6, 2019

1. It's important to understand the architecture of the RPA
2. It's critical to evaluate its suitability with respect to the operational or business processes of your organization.
3. It's important to have visibility of implementation beyond POC use cases.
4. It's critical to examine the licensing policies of the tool especially if you are considering its implementation enterprise-wide.
5. Cost of Licencing and the benefit it provides should be analyzed. In short, ROI should be taken into consideration.
6. The requirement of the infrastructure for the tool should be taken into consideration.
7. Availability of initial training on the functionalities as well as possible use cases should be ensured.
8. POC need to be conducted with multiple and dissimilar use cases prior to initiating the buying process.
9. Complete understanding about the support during the initial period as well as post that should be ascertained including the cost of support
10. Evaluate flexibility regarding licensing, upgrades, add-on costs, etc.

VP
Service Delivery Manager / Architect at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
2020-08-20T13:30:02Z
Aug 20, 2020

1. First, if the evaluation is for in-house product building with a view to market the product or for customer needs?


2. In either case, It is very important to understand what processes that you are looking at to automate, based on that you need to select the right product, based on the available bots and the licensing model


3. It is very critical to have a global view of what are the most possible processes that your organization or customer is looking at to automate on a long term, as few products individual license might be cheaper, but as time passes and once you start adding the bots the cost goes up... hence the road map of what is the end goal is very important in selecting a product based on the respective licensing model.


4. Based on the identified processes, feature comparison of the products plays an important role in identifying the right product, as additional features might cost more if not available in the licensing model that you chose for a product


5. Product support and upgrade process is another factor to consider in choosing the product, this is in general with all the software, not very specific to RPA tool 

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NS
Director Internal Audit at Custom Truck One Source
Real User
2020-07-02T00:55:16Z
Jul 2, 2020

My answer is going to a bit different as I am a business user with limited programming skills


1.  Software costs including recurring fees are very important.  Automation Anywhere wants to charge a per invoice fee for using IQ Bot (for using OCR), which to some extent defeats the purpose of automation.  


2.  Training and community support is also critical especially if you have users that do not have programming skills


3.  Consulting support - especially if you can have a third party sell the software as a service, where the build and host the bot and you pay them a fee based on usage


4.  Troubleshooting and change management especially if you do not have in-house resources to monitor the bots on a regular basis.


5. Cloud based offering that limits your need to have dedicated IT infrastructure.


6.  Customer support and the ability to assist users when they are stuck or need some help.  Like the 20 minute rule another provider offered - call them if you cant resolve in 20 minutes.


7.  Most of the RPA companies have Partners that owuld help you with development - just wish they would do it all.  It gets very expensive when you start factoring in the costs of using external consultant to develop bots.  

DR
Chief Automation Officer at IT Partners, Inc
User
2020-10-26T14:55:45Z
Oct 26, 2020

This is a great question and is not a one RPA solution fits all. You must first understand why type of business unit you want to work with first and look at what automation is the most important to the business overall. Implementing a COE is vital, each of the top vendors have a different way of methodology to implement both a COE and their licenses in the beginning, so consulting for a few months is the best way to assist a company in flushing out all of the "what-if" and "unknows" scenarios for a company. A company must have a plan to scale, because once RPA becomes evangelized, RPA will be a viable commodity in every business unit-and many business units rely on each other. A company must look at the customer support they will receive from the company; including technical and business line support. If there is not a consulting firm that is standing by to assist the company in all aspects of their growth, and RPA project is bound to fail. There is change management, training, reskilling, and you have to look at which companies and consulting firms associated with those RPA companies do that best --for the company that is looking to develop an RPA practice. I would also look at whether or not this is a commercial or federal customer. Both have different requirements and engage in RPA and the cloud with security focuses very differently. Many ancillary products used by some RPA companies are not available in the federal space, so you need to know what the agency in the federal space truly wants to accomplish in their timeframe. Does the company work in an agile framework, can they sustain this on their own? Will the consulting firm be training a team? You will have to hire specific people to consult if you are as opposed to folks with a generic background in automation. If the company/agency is looking to scale, you might want to look at building an entire digital transformation team instead of just an RPA team. This is a marathon, not a sprint.  

Rony_Sklar - PeerSpot reviewer
Community Manager at a tech services company with 51-200 employees
Community Manager
Oct 27, 2020

@DaniRickard Thanks for sharing your thoughts with the community :)

PeerSpot user
reviewer1439991 - PeerSpot reviewer
Project Manager, Infrastructure Management Services at Aspire Systems
Real User
2020-10-21T07:11:51Z
Oct 21, 2020

We need a supporting POC and consulting support, troubleshooting and change management especially if you do not have in-house resources to monitor the bots on a regular basis


Consulting support - especially if you can have a third party sell the software as a service, where the build and host the bot and you pay them a fee based on usage


Cloud implemenetation and use cases

it_user809901 - PeerSpot reviewer
Senior Manager Service Excellence at a financial services firm with 10,001+ employees
Real User
2018-01-29T09:11:22Z
Jan 29, 2018

Depends where you want the Centre of Excellence to sit - with IT or with the business. If it's with the business, it should be easy to build the process flows without extensive coding knowledge

DG
User at emids
Real User
2020-10-30T12:55:24Z
Oct 30, 2020

Their control room concept for maintaining and scheduling the bots it is very good.

SM
Software Engineer at a computer software company with 51-200 employees
Real User
Top 5Leaderboard
2020-10-25T12:49:40Z
Oct 25, 2020

In my opinion, the extend of the functionalities which the tool can support is the most important thing that we should be looking at when selecting a tool for RPA. When it comes to process automation through the selected RPA tool, the most important aspect that we should consider is the Automation Architecture of the system that we are implementing. 


If the architecture goes wrong, the process will be impacted greatly no matter which tool that we have selected for the automation.


Also when selecting the processes to be included in the automation pipeline, the business should always start with a process that is simple and straightforward. After perfectly automating few such processes then the business can move into complex process automation projects.

Rony_Sklar - PeerSpot reviewer
Community Manager at a tech services company with 51-200 employees
Community Manager
Oct 26, 2020

@Shashikala Muthukuda thanks for weighing in :)

PeerSpot user
TT
Senior Automation Consultant at Mystic River Consulting
Real User
2020-10-20T13:01:31Z
Oct 20, 2020

Well funded vendor with a strong and growing ecosystem of partners and platform integrations (AI/ML/OCR/NLP)

UF
Oracle ERP Consultant at Al-Falak Electronic Equipment & Supplies Company
Real User
2020-01-12T09:11:56Z
Jan 12, 2020

1)The functionality should be strong enough to meet the requirement for the business process and the operational activities.
2) The understanding of the tools from the RPA application its compatibility and requirements should be considered.
3) Sales, presales activities should be clear enough w.r.t licensing, purchasing of the bots and orchestrators.
4) Customer Support and Feedback. Training in regards to the difficulties are a plus.

it_user1047270 - PeerSpot reviewer
User with 1,001-5,000 employees
User
2019-03-25T16:26:43Z
Mar 25, 2019

-Community edition availability
-Learning resource availability
-Easy to use interface
-Customer support
-Tool integration with different apps
-Support for different languages

AH
Software Engineer at Cognizant
Real User
2019-03-06T08:04:34Z
Mar 6, 2019

1. Does it meet the requirement of the client?
2. Can it be designed to handle the exception that may error during the execution?
3. Option to monitor after the deployment.
4. Availability / Option to add extra feature after going live.

DR
User
Real User
2019-03-05T00:26:14Z
Mar 5, 2019

1. Customer Success of how they will support you after they buy.
2. Word of Mouth from friends at other companies with similar use case
3. How product will work beyond the demo and POC

PA
Senior Application Developer at Accenture
Real User
2019-02-21T10:14:57Z
Feb 21, 2019

While evaluating a process to be automated, it is important to check does the process involves any human intervention like human decision making step which would be a hurdle for RPA bot as today.

Real User
2020-05-26T16:35:56Z
May 26, 2020

Things to be considered before RPA implementation

#One
If FTE benefit is less than 2, think twice before choosing the process, as it will not yield appreciatable ROI

#Two
Check for the available interfaces, if the system has REST APIs〰️〰️, consider them to attain far better result than going ahead with UI Automation

#Three
Where ever the human interaction is needed, Consider redefining the existing process to move it either before or after the automation

#Four
Consider image automation as the last alternative, as you might not get better result due to unstable system resolutions

RW
Director Of Operations at cxex
User
2020-04-29T00:30:13Z
Apr 29, 2020

All the points noted below are valid and important considerations. Additional points I would add:
1. Pre-sales discovery and ROI - for contact centers ROI is difficult to accurately determine as the relationship to the process identified and savings are not linear. Process discovery can take time and the stop watch model is subjective - so having a capability that can help fast track and help determine processes suitable for automation helps with ROI prioritisation.
2. Business and IT need to collaborate. My preference is for Business to own the RPA project so selecting a tool that assists business owners and skills to manage makes sense
3. Whilst RPA is considered tactical in some quarters - tactical can often mean 5 to 10 years (my experience) so focus on agile sprints model.
4. Understand the licensing models - they can become complex

RW
Assistant Marketing Manager at AutomationEdge
Vendor
2020-03-28T08:24:21Z
Mar 28, 2020

Hello Ariel, it completely depends on the automation requirement, if you need specific process automation, IT or business process automation, end-to-end automation, enterprise-wide automation, etc. Except pricing, we should really think of the technology bundled and scalability. A certain solution like moveworks.com or ayehu.com can only automate IT whereas solution like blueprism.com or uipath.com can only automate the business process. There are few solutions like www.automationedge.com which can do both.

Another aspect of consideration is technology integration. Automation in silos is automation in burden. You need a solution which has a huge set of technology integrations which is the key to scaling automation enterprise-wide.

Next can be adaptability. Not necessary product which is better now will be better and relevant tomorrow. Technology is changing with the blink of an eye and you need to find a solution which adapts to the changing market to stay relevant and provide you with the relevant solution to your problems.

AR
Head of IV and V at a tech services company with 501-1,000 employees
User
2020-03-02T11:48:17Z
Mar 2, 2020

We would need to consider the below aspects:

* Through assessment of process that we plan to automate (need to weed out process which does not provide any business benefits)
* Business Objectives- Why do we need to automate?, What are the benefits that we are aiming for?
* Tool evaluation –To ensure that we select the right tool which meets the requirements
* Change Management
* Plan for Scalability
* Start Small

RA
General Manger - Services at a tech services company with 201-500 employees
User
2020-02-28T19:51:27Z
Feb 28, 2020

In my opinion, while selecting the right robotic process automation platform, it's important to consider that the process of creating the BOT should be user-friendly so we are not dependent on an external consultant for any minor changes in the process design.

Annual subscription cost as we need to incur it every year.

DB
Associate Vice President at a financial services firm with 501-1,000 employees
User
2020-02-28T05:27:41Z
Feb 28, 2020

Each of the below points are valid. It should be ensured that complete functional/technical/commercial details should be obtained at the time of the evaluation. The main concern is licensing fees which need to be paid every year. i.e. your outgoing is fixed irrespective of whether you get the ROI for your initial investments in licensing. As reported only 3% of the organizations that have implemented RPA have reached a level of 50 robots. It seems in most of the organizations RPA implementation does not go beyond POC. However, in many cases these organizations themselves may be responsible as they did not evaluate RPA properly or were swayed away by the so-called USPs of RPA which were pitched by RPA vendors. Vendors should provide clear training and substantial handholding to the Organizations at least up to 25 robots and help these organizations to establish COE so that administering the robots is carried out effectively and risks and compliances of the organizations are appropriately addressed.

User
2020-02-26T10:52:50Z
Feb 26, 2020

ROI in long term factored in the cost of changes management.

DR
Chief Automation Officer at IT Partners, Inc
User
Oct 26, 2020

@reviewer1297668 this is a very limited view of the choice of product. 

PeerSpot user
MP
User at a computer software company with 10,001+ employees
Real User
2020-02-21T11:44:09Z
Feb 21, 2020

The development towards IPA... + usability

LS
Sr. Project Manager, Automation at a pharma/biotech company with 10,001+ employees
Real User
2019-10-10T17:41:27Z
Oct 10, 2019

- Evaluate the product in the context of the processes you want to automate. Attended vs unattended automation, enterprise vs department level, will it interact well with the applications/systems involved in the process?
- Automation platforms are a gray area when it comes to IT vs Business ownership. Both groups need to understand and agree who is responsible for various aspects of the platform and infrastructure. Make sure your choice of RPA platform is compatible with the approach you're taking.
- If you work in a regulated environment, determine if/how RPA will be evaluated with respect to validation and audit. This can have a huge impact on inception to production timeframes
- Licensing costs and flexibility, especially if you intend to scale.
- Cost of training, support.
- Size of user community and activity. Are there community forums and groups you can join to get help and expand your knowledge?

AC
RPA Developer at a tech services company with 51-200 employees
Real User
2019-02-21T06:59:13Z
Feb 21, 2019

To increase the workforce of an employee and to increase productivity.

Related Questions
Jul 14, 2022
Hi community, I'm required to create an RPA complexity matrix template to estimate our process/es. Can anyone explain what is it and how I can approach it? Thanks in advance for your help!
See 2 answers
SB
Regional Manager/ Service Delivery Manager at ASPL INFO Services
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Hi @Nilesh Pawar ​@Venkateswarlu Paturu ​@Celestine ​@Ram Chenna ​@Biswajit Mohanty ​@Okay Akdeniz, Can you please provide your inputs to @Nagesh Y ​ on creating an RPA complexity matrix template? I really appreciate your help.
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Hi @Nagesh Y​, One of our PeerSpot experts @Nilesh Pawar ​had shared the below article. I hope it gives you some insights:  https://www.peerspot.com/artic...
EB
Director of Community at PeerSpot (formerly IT Central Station)
Jul 2, 2022
Hi peers, Can you please share 2-3 top pain points you've been experiencing during the Robotic Process Automation (RPA) solution purchase?  Have you been able to overcome them? How? Thanks in advance for sharing your experience.
2 out of 3 answers
SM
Dir., Resource Management Systems and Data at a healthcare company with 10,001+ employees
Jun 30, 2022
Our main pain points have been: 1) Not building in all the 'what ifs'. A BOT is expecting certain values in a given field. If the expected value is not met, the Bot needs to maneuver around it, not stop the process. The process should include writing an exception and keep going. We learned the hard way that we didn't know all those exceptions - until they happened.    2) Train the BOT to keep you posted on what they have/have not done. Don't wait until the file/output is late to try to figure out what happened. Stay informed!  We love our BOT, and it has allowed us to function as Humans at a higher level - we would not want to go back.
PW
Project Manager at a tech services company with 51-200 employees
Jul 1, 2022
1. Unexpected exception. Customers are usually familiar with normal processes, but it is difficult to enumerate all exceptions during requirements analysis. When a new exception occurs, it can be catastrophic in a production environment. 2. Unexpected changes. RPA depends on third-party apps, but they do not depend on RPA, especially for external applications. RPA responds passively to their changes. Unknown exceptions should be handled by human, and bots should be improved at the same time. But to be honest, it will affect user experience and ROI.
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