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Automation Anywhere vs Blue Prism comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
Automate boosts efficiency with 30% more productivity, saving 200 hours monthly and reducing costs without needing consultants.
Sentiment score
7.3
Automation Anywhere offers varying ROI, with benefits like error reduction, increased productivity, and significant long-term operational improvements.
Sentiment score
7.5
Blue Prism users experience varying ROI; some report high savings and efficiency, while others face cost-benefit challenges.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
We paid back within less than six months, and our cost for Blue Prism hasn't changed for the last 10 years.
 

Customer Service

Sentiment score
7.5
Automated customer support is highly rated for quick responses and expertise, though some find the knowledge base lacking.
Sentiment score
7.2
Automation Anywhere support is generally positive, though some users experience slow responses and inconsistent technical expertise in certain regions.
Sentiment score
6.3
Blue Prism's customer service receives mixed reviews, with users citing both responsive assistance and frustration with delays and complexity.
They don't always understand the processes I'm trying to implement.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
They are very responsive and have been able to resolve any issues I have encountered.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
If we need to learn something about fixing a problem, improving a solution structure, they have something called knowledge management hours, where we can tap into their expertise to improve our processes or find different ways to build our solutions.
 

Scalability Issues

Sentiment score
7.0
Automate is praised for scalability and cost-effectiveness, yet faces challenges with complexity and operating system support.
Sentiment score
7.5
Automation Anywhere offers scalable, versatile automation, efficiently managing growth and workload, despite cost and technical challenges.
Sentiment score
7.2
Blue Prism's scalability is mixed; success varies with architecture, expertise, and factors like costs and infrastructure challenges.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
For Windows-based applications, it provides UI interface automation, which enhances its scalability.
Automation Anywhere is highly scalable for both horizontal and vertical expansions.
 

Stability Issues

Sentiment score
7.0
Automate version 11 is stable and reliable, with occasional slowdowns reported, scoring 7 to 9 out of 10.
Sentiment score
7.1
Automation Anywhere is generally stable, but complex processes and infrastructure issues can affect performance; ongoing improvements are noted.
Sentiment score
7.5
Blue Prism is praised for stability and reliability, though infrastructure and processes can affect performance, often rated 7-9/10.
It has very robust features, and it is not prone to instability.
The stability of Fortra's Automate is excellent.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
The platform runs smoothly, and the deployment process is user-friendly in both UAT and production environments.
 

Room For Improvement

Automate needs improved web automation, UI, security, OCR, stability, documentation, integration, user experience, community support, and cloud functionality.
Automation Anywhere users seek enhanced cost-effectiveness, better integrations, improved stability, robust support, and user-friendly interfaces for optimal functionality.
Blue Prism requires enhancements in AI, machine learning, integration, usability, support, interface, security, and affordability.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
Integration with Amazon S3 is somewhat lacking.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
I would like to see the interface of Blue Prism refreshed.
 

Setup Cost

Automate offers flexible and competitive pricing, appealing to budget-conscious buyers with options for unlimited bots and reasonable costs.
Automation Anywhere offers high-priced, scalable automation solutions with flexible pricing, appealing mainly to larger enterprises over smaller organizations.
Blue Prism's pricing is seen as costly compared to competitors, with annual and licensing fees raising concerns for mid-sized firms.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
They don't charge per user or per environment, so you get everything you need included at one fixed cost.
 

Valuable Features

Automate offers a user-friendly interface for easy task automation with efficient features, Azure integration, and cost-effective scalability.
Automation Anywhere offers user-friendly automation with cognitive tools, seamless integration, and scalability for efficient task management and productivity.
Blue Prism offers robust automation with features like SQL access, multi-bot architecture, API integrations, scalability, and strong security.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
I find the ease of use from a programming perspective very valuable.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
The ability to scale quickly is also valuable, and their support is good in general.
 

Categories and Ranking

Automate
Sponsored
Ranking in Robotic Process Automation (RPA)
5th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
27
Ranking in other categories
No ranking in other categories
Automation Anywhere
Ranking in Robotic Process Automation (RPA)
2nd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
583
Ranking in other categories
Business Process Management (BPM) (2nd), Process Mining (2nd), Intelligent Document Processing (IDP) (3rd), Agentic Automation (1st)
Blue Prism
Ranking in Robotic Process Automation (RPA)
4th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
89
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.7%, up from 1.0% compared to the previous year. The mindshare of Automation Anywhere is 10.1%, down from 13.5% compared to the previous year. The mindshare of Blue Prism is 9.4%, down from 12.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Q&A Highlights

reviewer1373997 - PeerSpot reviewer
Jun 29, 2021
 

Featured Reviews

Anabel Marco - PeerSpot reviewer
Automates processes efficiently with cost-effective scaling and robust customer support
Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Vatsal Mehta - PeerSpot reviewer
Accommodates diverse use cases and effectively meets customer requirements
AI agents need further improvements. AI agent technology in agentic process automation is still evolving. We have only scratched the surface, and there are many potential use cases yet to be explored. As technology advances, I believe it will enable us to implement more comprehensive automation solutions. Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation. My understanding is that they are still evolving Document Automation, and this issue of slowness will be resolved in the upcoming .35 version, so we are good with that. They are working on signature identification and validations for handwritten documents. Currently, we are able to extract data out of scanned but digital images, but there is still scope for improvement for handwritten documents.
WayneFillis - PeerSpot reviewer
Effective automation boosts efficiency but requires improved co-management
There is a need for a co-management product to manage multiple developers using Blue Prism. Features like version control and supporting multiple developers at the same time should be improved. Furthermore, Blue Prism should invest in marketing their other products. I also find it concerning that they require purchasing support calls.
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Answers from the Community

reviewer1373997 - PeerSpot reviewer
Jun 29, 2021
Jun 29, 2021
@reviewer1356150 @Nilesh Pawar @reviewer1390509 @Alex Yuan @Hayaa Kayasseh you've all recently written reviews for one of these products. Do you have any insight to share with @reviewer1373997 about governance and business continuity requirements for these products?
See 2 answers
Rony_Sklar - PeerSpot reviewer
Jul 20, 2020
@reviewer1356150 @Nilesh Pawar @reviewer1390509 @Alex Yuan @Hayaa Kayasseh you've all recently written reviews for one of these products. Do you have any insight to share with @reviewer1373997 about governance and business continuity requirements for these products?
Mohammed Tafazal - PeerSpot reviewer
Jun 29, 2021
For any RPA tool it required have a generic /universal governance model where  1. sponsor or Head of RPA implementation 2. Business analysts 3.Architects(solution/technical) 4.Developers ( Full stack - Build, Test and SIT) 5.Scrum master or Sprints head or Project manager 6. QA ( Test automation) - optional Above generic governance model/structure roles for handling any kind of RPA process. One proven way to implement centralized automation management is via a CoE. The best practices of Robotic Process Automation states that the use of bots doesn’t increase negative risks for the organization in the development of reusable solutions. The responsibilities of a Centre of Excellence will depend on the exact governance model used. The most common activities include the following: Drive RPA in the business, training teams, and increasing awareness of RPA in those. Calculate the criticality and quality of the developed solutions, ensuring the application of best practices. Monitor the operation of bots and guarantee that execution SLAs (service-level agreement) are met. Follow and report the main development stages. Guarantee the execution of established governance processes. Guarantee the continual improvement of processes and tools. Business Continuity Requirements: To have backup or disaster recovery machines for the critical RPA processes with load balancing using central orchestration in different clusters. For any of the RPA there is orchestration tool which handles all the initiation and processing from one location have it maintained well from risks and disasters with load balancing. This will helps in business continuity.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
7%
Educational Organization
6%
Computer Software Company
17%
Financial Services Firm
14%
Manufacturing Company
10%
Healthcare Company
5%
Financial Services Firm
21%
Computer Software Company
11%
Manufacturing Company
9%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...
What is your experience regarding pricing and costs for Fortra Automate?
The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...
How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
Should I choose Blue Prism or Microsoft Power Automate?
Hello Netanya, it depends on your needs and your expertise. In my humble opinion you can start a big RPA project imp...
I am evaluating Blue Prism and UiPath for RPA for my company. Which one do you recommend?
I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees an...
 

Also Known As

HelpSystems Automate, Automate
Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
No data available
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
Find out what your peers are saying about Automation Anywhere vs. Blue Prism and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.