We performed a comparison between BeyondTrust Remote Support and Claroty Platform based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"Solution has a good UI."
"We are able to be more effectively connected to computers and servers all over the world."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"The product helps mitigate potential threats, especially if its users have signature rules. The product also provides alerts."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"In the next release, I would like remote access to Chrome included."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Lacks some kind of voice communication option."
"The product's integration capabilities are an area of concern where improvements are required."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Claroty Platform is ranked 22nd in Remote Access with 1 review. BeyondTrust Remote Support is rated 9.0, while Claroty Platform is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Claroty Platform writes "Provides good visibility of the devices in a user's environment". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Claroty Platform is most compared with Nozomi Networks, Tenable OT Security, Dragos, Darktrace and Armis.
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
