We performed a comparison between BeyondTrust Remote Support and One Identity Safeguard based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This product "just works" (without fail) and is dead-easy for clients to connect with."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The whole product solves the privileged access management challenge for our company. We have a secure tunnel, a secure session manager, and automatic logging of sessions, which is good for forensic purposes. We have a rich level of logs and can trace what happened on which machine and see who did what."
"The Transparent Mode is the number one advantage of the product."
"There are numerous valuable data protection features, including the content and information that offer us more scalable protection as needed."
"Safeguard has the ability to record and retrieve in the full-video format."
"It offers high availability and enables end users to deploy the solution with 99.999 percent uptime, which is crucial in an enterprise environment with a large number of endpoints."
"We use the solution’s “transparent mode” feature for privileged sessions. It is very easy because it is only a simple configuration for our users. We don't have to modify our network. We install it, configure it, and it works. So, it is super easy. The rollout for our users is seamless."
"The system is easy to manage, as it is not a system that you will change everything all of a sudden. It evolves most of the time with customer requests."
"The solution transparently integrates into the infrastructure and users do not notice it. I would give this feature the highest rating."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"Lacks some kind of voice communication option."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"The possibility to integrate a chatbot would take this product to the next level."
"In the next release, I would like remote access to Chrome included."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"Something for One Identity to look at is having integration guidelines for how to logically group accounts."
"The main point regarding the user experience is that Safeguard has two separate management consoles."
"We would like to be able to generate certificate signing requests (CSRs) from the interface for certificates."
"The SPS could be a lot easier to administrate and the parts should be unified, from a design perspective, so that I can recognize the systems as being part of the same package. They feel like they have been forced together."
"There is room for improvement in the launch module. They built in a launch button but they don't have effective instructions for configuring it to allow it to launch an RDP session. They're working on that, but the button is in the live product. If they were going to install something that wasn't useful, they should have just disabled it and not rolled it out with the product."
"On a scale of one to ten, the stability is an eight."
"For some users, the physical appliance has been a bit buggy."
"We can't review or audit HTTP and HTTPS. This functionality should be added so that we can review and audit HTTP and HTTPS."
BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while One Identity Safeguard is ranked 4th in Privileged Access Management (PAM) with 38 reviews. BeyondTrust Remote Support is rated 9.0, while One Identity Safeguard is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of One Identity Safeguard writes "Provides us with centralized storage of secrets and credentials, and visibility into the use of privileged access". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas One Identity Safeguard is most compared with CyberArk Privileged Access Manager, WALLIX Bastion, Delinea Secret Server, BeyondTrust Privileged Remote Access and Fudo PAM. See our BeyondTrust Remote Support vs. One Identity Safeguard report.
See our list of best Privileged Access Management (PAM) vendors.
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