BeyondTrust Remote Support vs One Identity Safeguard comparison

BeyondTrust and One Identity are both solutions in the Privileged Access Management (PAM) category. BeyondTrust is ranked #23 with an average rating of 8.0, while One Identity is ranked #2 with an average rating of 8.0. BeyondTrust holds a 1.0% mindshare in PAM, compared to One Identity’s 3.7% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 95% of One Identity users who would recommend it.

BeyondTrust Remote Support

Read 34 BeyondTrust Remote Support reviews

2,243 Views
426 Comparison Views

100% willing to recommend

One Identity Safeguard

Read 52 One Identity Safeguard reviews

4,208 Views
2,777 Comparison Views

95% willing to recommend

BeyondTrust Remote Support

One Identity Safeguard

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 6, 2024

BeyondTrust Remote Support and One Identity Safeguard are in the secure access and privileged access management category. Users prefer BeyondTrust for its support and cost-effectiveness, but One Identity Safeguard is often seen as a better choice due to its extensive features offering greater value.

Features: BeyondTrust Remote Support offers comprehensive remote access capabilities, secure sessions, and robust integration options. One Identity Safeguard provides advanced monitoring, session recording, and detailed audit logs, along with compliance and auditing tools giving it an edge.

Room for Improvement: BeyondTrust needs improvements in configuration complexity, the learning curve, and customization options. One Identity Safeguard could benefit from enhanced scalability options, more intuitive administrative controls, and faster implementation processes.

Ease of Deployment and Customer Service: BeyondTrust is known for straightforward deployment and responsive customer service, making it accessible to diverse organizations. One Identity Safeguard's deployment may be more involved, but its guidance and comprehensive customer support facilitate a smooth process.

Pricing and ROI: BeyondTrust is favored for competitive setup costs and quicker ROI, appealing to budget-conscious buyers. Although One Identity Safeguard may involve higher initial costs, users report long-term benefits justifying the expense for a higher return on investment.

To learn more, read our detailed BeyondTrust Remote Support vs. One Identity Safeguard Report (Updated: December 2025).

Buyer's Guide

BeyondTrust Remote Support vs. One Identity Safeguard

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

23rd

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Remote Access (12th)

One Identity Safeguard

Ranking in Privileged Access Management (PAM)

2nd

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

User Entity Behavior Analytics (UEBA) (6th), Non-Human Identity Management (NHIM) (3rd)

Mindshare comparison

As of January 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.0%, down from 1.0% compared to the previous year. The mindshare of One Identity Safeguard is 3.7%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM) Market Share Distribution
Product	Market Share (%)
One Identity Safeguard	3.7%
BeyondTrust Remote Support	1.0%
Other	95.3%

Privileged Access Management (PAM)

Featured Reviews

Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

Read full review

SachinShelar

Manager, Account Services Delivery at Softcell Technologies Limited

Privileged access has become centralized and streamlines multi-client audits and compliance

The best features we can highlight are privileged password vaulting and automatic password rotation, just-in-time privileged access, and session monitoring and recording. These features together stand out because they significantly reduce credential exposure, enforce least privilege access, and provide full auditing visibility across multiple client environments, as we are a service delivery and IT service delivery company with multiple customer environments and access. We rely most on just-in-time privileged access with credential vaulting. It is easy for the team to use day-to-day because access requests and approvals are streamlined and automated. Credentials are never exposed and sessions are automatically logged. After initial setup, adoption was smooth and it fit well into our existing operational workflows without adding stress to our operational team to adapt to the new technology. One Identity Safeguard has strengthened privileged access security across our multiple client environments. We have seen a reduction in shared credentials and unauthorized access. We have also seen faster approval for admin tasks and improved audit readiness. It has streamlined compliance reporting and reduced the operational risk of managing multiple client environments manually. Implementing this solution, we have reduced privileged account-related incidents by thirty percent. We have also cut manual password management time by nearly fifty to sixty percent. Just-in-time access has sped up admin task completion and improved our overall compliance reporting, allowing audits to be completed nearly half the time compared to earlier.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."

"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."

"The solution is stable."

"This is a very secure product."

"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."

"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."

"Offers a secure method of access without having to install agents everywhere."

"I personally like the ability to share files with other machines."

More BeyondTrust Remote Support pros

"I like Safeguard's snapshot feature that enables us to review the last time an application was opened and by whom. If there are any issues, we can look behind the scenes to see what has been done. We can suspend a user's access or close off a server."

"There are a lot of features, so it's going to sound funny, but one of the most simplistic features, the Favorites feature, is the one we like the best. You do a full run-through of configuration to check out a server and then you can save that whole configuration as a favorite. So the next time you go in, you click on the favorite that you configured and it automatically takes you to the end so you can check the server out that much faster. It saves a lot of time..."

"It offers high availability and enables end users to deploy the solution with 99.999 percent uptime, which is crucial in an enterprise environment with a large number of endpoints."

"The extensible framework for authentication is one of the most valuable features. We use an MFA plug-in and a lot of different factors, depending on what the business use-cases are. And of course, the auditing functionality is also valuable."

"It is easy to manage. There is a very logical, clear user interface. Also, the integration of scripts is thoughtfully implemented. Overall, it's a nice product to manage."

"The auditing and approval mechanisms are features we did not have before and are greatly appreciated."

"One of the real benefits of safeguarding here is that the client will have an absolute audit of who is using an administrative interface, whether it's server or network."

"From my experience, the features are best for monitoring and the usage of LDAP and SSH."

More One Identity Safeguard pros

Cons

"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."

"One potential improvement is in the support department."

"In the next release, I would like remote access to Chrome included."

"Technical support for this region can be improved."

"I would also like to see better support of Apple devices while using a Windows remote support console."

"The possibility to integrate a chatbot would take this product to the next level."

"Although the learning curve is steep, the product is well-documented."

"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."

More BeyondTrust Remote Support cons

"Even though we have two nodes, there's no way to do an upgrade without taking everything completely offline. It would be nice if they could improve that."

"For some users, the physical appliance has been a bit buggy."

"One Identity Safeguard can be improved by fixing the documentation, which is very convoluted as of now, and addressing versioning, as some major bugs and issues are not documented well enough in the documentation, along with some patches and fixes."

"Support for One Identity Safeguard could be improved because sometimes the support team doesn't have an answer or solution for some bugs. A feature I found in a competitor would make One Identity Safeguard better, and that is the ability to load balance the traffic in the target."

"We are still in the onboarding phase, and it seems very manual. Ideally, a single interface to integrate all these processes would be useful."

"Some of the out-of-the-box reporting isn't that rich. We spoke to our Safeguard reps who have acknowledged that some of the reporting features can certainly be improved and that we're not the only customer who has cited this. There are very little out-of-the-box reporting capabilities. You have to build the queries and the report. I believe in the next release they're going to be addressing this."

"One Identity Safeguard can improve by having more integration with multiple devices."

"The deployment of One Identity Safeguard took about a few weeks, and I can say it was a painful process."

More One Identity Safeguard cons

Pricing and Cost Advice

"We believe for the money, it is worth what you pay."

"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

"I would like to order more licenses. This would allow us to support more end users concurrently."

"The solution is subscription-based and depends on the number of admin users."

"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

"The cost currently according to the client is a bit high for them."

More BeyondTrust Remote Support pricing and cost advice

"The pricing depends on our perspective, our budget, and, of course, the competitors we are taking into account."

"Setup cost, pricing and licensing are all very expensive."

"It is cheaper than CyberArk. Its price is fair."

"We have a yearly license. The cost depends on how much a company wants to invest in technology. In our organization, we believe in modern digitization and automation processes so we found it affordable. One Identity was not that much less than other solutions and it is not a cheap solution. There were number of cheaper solutions. However, it's the most effective, according to our evaluation."

"The pricing is about $80,000 per 100 servers. There are few elective costs."

"They have comparable pricing. All identity products are essentially priced in a similar way. It's a per-user base."

"It is more expensive than Secret Server but way less expensive than CyberArk. As a customer, I would like the pricing to be lower, but it has a good price point."

"Our licensing costs are on a yearly basis."

More One Identity Safeguard pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Computer Software Company

10%

Government

Financial Services Firm

Computer Software Company

11%

University

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	9
Large Enterprise	18

By reviewers
Company Size	Count
Small Business	29
Midsize Enterprise	17
Large Enterprise	19

Questions from the Community

What needs improvement with BeyondTrust Remote Support?

See all answers

What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...

See all answers

What is your experience regarding pricing and costs for BeyondTrust Remote Support?

The cost depends on the number of licenses a customer buys. For a smaller customer, the cloud solution costs around $2300 per user per year. If you have an on-premises solution, you'll also need to...

See all answers

What is your experience regarding pricing and costs for One Identity Safeguard?

My experience with pricing, setup cost, and licensing has been a good experience overall, as the back and forth with One Identity is something that is acceptable; other tools have options to do thi...

See all answers

What needs improvement with One Identity Safeguard?

One Identity Safeguard could be improved with a password manager and an identity manager as one big access management system. I believe improvements could be made around integrating with other tools.

See all answers

What is your primary use case for One Identity Safeguard?

My main use case for One Identity Safeguard is using only one module for privileged session, which we use for admins and contractors. A quick specific example of how my team uses One Identity Safeg...

See all answers

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Compared 8% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 7% of the time

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CyberArk Privileged Access Manager vs One Identity Safeguard

Compared 20% of the time

Delinea Secret Server vs One Identity Safeguard

Compared 9% of the time

BeyondTrust Privileged Remote Access vs One Identity Safeguard

Compared 8% of the time

SailPoint Identity Security Cloud vs One Identity Safeguard

Compared 6% of the time

Delinea Privileged Access Service vs One Identity Safeguard

Compared 6% of the time

More One Identity Safeguard Competitors

Product Reports

Buyer's Guide

BeyondTrust Remote Support

January 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

One Identity Safeguard

January 2026

Download One Identity Safeguard product report

Also Known As

Bomgar Remote Support

No data available

Overview

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

One Identity Safeguard manages and monitors privileged access, enhancing security with features like automatic session recording, real-time monitoring, and credential rotation. It integrates seamlessly, supports compliance with audit trails, and improves operational efficiency across organizations. This robust platform significantly bolsters security protocols while controlling sensitive operations.

One Identity

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Cavium

Buyer's Guide

BeyondTrust Remote Support vs. One Identity Safeguard

December 2025

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