BeyondTrust Remote Support vs One Identity Safeguard comparison

BeyondTrust and One Identity are both solutions in the Privileged Access Management (PAM) category. BeyondTrust is ranked #23 with an average rating of 7.5, while One Identity is ranked #4 with an average rating of 7.2. BeyondTrust holds a 1.1% mindshare in PAM, compared to One Identity’s 3.6% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 93% of One Identity users who would recommend it.

BeyondTrust Remote Support

Read 34 BeyondTrust Remote Support reviews

2,034 Views
366 Comparison Views

100% willing to recommend

One Identity Safeguard

Read 45 One Identity Safeguard reviews

3,728 Views
2,610 Comparison Views

93% willing to recommend

BeyondTrust Remote Support

One Identity Safeguard

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Executive SummaryUpdated on Oct 6, 2024

BeyondTrust Remote Support and One Identity Safeguard are in the secure access and privileged access management category. Users prefer BeyondTrust for its support and cost-effectiveness, but One Identity Safeguard is often seen as a better choice due to its extensive features offering greater value.

Features: BeyondTrust Remote Support offers comprehensive remote access capabilities, secure sessions, and robust integration options. One Identity Safeguard provides advanced monitoring, session recording, and detailed audit logs, along with compliance and auditing tools giving it an edge.

Room for Improvement: BeyondTrust needs improvements in configuration complexity, the learning curve, and customization options. One Identity Safeguard could benefit from enhanced scalability options, more intuitive administrative controls, and faster implementation processes.

Ease of Deployment and Customer Service: BeyondTrust is known for straightforward deployment and responsive customer service, making it accessible to diverse organizations. One Identity Safeguard's deployment may be more involved, but its guidance and comprehensive customer support facilitate a smooth process.

Pricing and ROI: BeyondTrust is favored for competitive setup costs and quicker ROI, appealing to budget-conscious buyers. Although One Identity Safeguard may involve higher initial costs, users report long-term benefits justifying the expense for a higher return on investment.

To learn more, read our detailed BeyondTrust Remote Support vs. One Identity Safeguard Report (Updated: July 2025).

Buyer's Guide

BeyondTrust Remote Support vs. One Identity Safeguard

July 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

23rd

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Remote Access (18th)

One Identity Safeguard

Ranking in Privileged Access Management (PAM)

4th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

User Entity Behavior Analytics (UEBA) (7th), Non-Human Identity Management (NHIM) (6th)

Mindshare comparison

As of August 2025, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.1%, up from 1.0% compared to the previous year. The mindshare of One Identity Safeguard is 3.6%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM)

Featured Reviews

Hahn Rolf

CEO at MICRODYN AG

Solution elevates team collaboration and manages remote support efficiently

For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.

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Tor Nordhagen

Executive Director at Semaphore

Transparent mode for privileged sessions will greatly simplify our client's administrative situation

We're introducing the solution's transparent mode for privileged sessions. This is part of what the client hasn't used before. It will simplify their administrative situation greatly. So far, the rollout of this feature has been a seamless process, but we're still in the midst of rolling it out. The benefits will be on the risk side. Right now, the way accounts are managed, you don't necessarily know who is using an account. There's a shared admin account, and that's not a good thing. And those accounts are shared in wallets by several people. One of the real benefits of safeguarding here is that the client will have an absolute audit of who is using an administrative interface, whether it's server or network.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Solution has a good UI."

"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."

"I would rate the product ten out of ten."

"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."

"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."

"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."

"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."

More BeyondTrust Remote Support pros

"It is generally easy-to-use and install."

"Being able to use a proxy server is an advantage."

"We use the solution’s Approval Anywhere feature which enables us to add an extra layer of security for critical passwords without adding time-consuming approval processes. By using this platform, if someone goes on a vacation, out of office, or needs urgent/planned leave, then our setup will select the functions tied to that person and automatically delegate them to the next person. That person can start performing that duty based on their access. No sharing of passwords is required."

"The scalability of One Identity Safeguard is perfect, scoring ten out of ten."

"The auditing and approval mechanisms are features we did not have before and are greatly appreciated."

"There are numerous valuable data protection features, including the content and information that offer us more scalable protection as needed."

"There is ease of implementation. Compared to other PAM solutions, it is easy to implement and use from an administrator's point of view."

"I have found One Identity Safeguard to be stable."

More One Identity Safeguard pros

Cons

"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."

"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."

"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."

"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."

"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."

"Lacks some kind of voice communication option."

"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."

"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."

More BeyondTrust Remote Support cons

"The deployment affects our privileged users because it takes a long time for them to request privileges, which impacts the SLA."

"Something for One Identity to look at is having integration guidelines for how to logically group accounts."

"Transparent mode was too cumbersome, so I don't foresee us being able to use it. On paper when we were initially talking about it, it was definitely going to be the preferred method until we realized the burden it would be on our network guys. Then, we had to step back and reevaluate what we wanted to do. That's when we changed our approach to use the RD Gateway feature."

"Cost-wise, it is a little bit expensive, which makes it difficult to get management approval. Its price should be reduced."

"I find it complicated to implement HTTPS monitoring because the documentation is unclear."

"The interface is better now, but it still could be improved a lot. It needs more organization, menus, automatic refresh of information, and Web 2.0."

"We've had issues managing accounts and access to some data saved on the servers. Accounts are granted a new working certificate daily. We have an account to do it on APIs online and sync it with that. If the path changes at some point or someone changes the password, I don't know if it's from the Active Directory or what."

"Some of our users find the functionality a bit complex, and it could be made more user-friendly."

More One Identity Safeguard cons

Pricing and Cost Advice

"BeyondTrust Remote Support is a very expensive product."

"It is not the most cost effective solution on the market."

"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."

"I would like to order more licenses. This would allow us to support more end users concurrently."

"I would prefer that it was more affordable."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

More BeyondTrust Remote Support pricing and cost advice

"The pricing is about $80,000 per 100 servers. There are few elective costs."

"They offer a fair price for a robust solution."

"The license is very expensive for us, partly due to inflation and partly because of the exchange rate between the Dollar and the Iranian Rial. We purchased a perpetual license that we've been using up until now, but I believe that we are not going to update it in the future. Instead, we plan to find another third-party to support us with the license, in the sense that we would have access to their license as a shared agreement."

"Our licensing costs are on a yearly basis."

"Safeguard is cheaper than CyberArk."

"As compared to other products, it is reasonable, but the training sessions are too expensive."

"One Identity Safeguard is expensive and the cost goes up as we scale."

"The pricing depends on our perspective, our budget, and, of course, the competitors we are taking into account."

More One Identity Safeguard pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Manufacturing Company

10%

Government

10%

Financial Services Firm

Computer Software Company

22%

Financial Services Firm

Comms Service Provider

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BeyondTrust Remote Support?

The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients.

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What needs improvement with BeyondTrust Remote Support?

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What advice do you have for others considering BeyondTrust Remote Support?

If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabilities. I would rate the product ten out of ten. Overall, I give it a rating of ten ...

See all answers

What do you like most about One Identity Safeguard?

The identity discovery is good, and the performance is pretty good value.

See all answers

What is your experience regarding pricing and costs for One Identity Safeguard?

The pricing of One Identity Safeguard is fairly priced and cheaper than other solutions of the same enterprise level. It provides a good cost-benefit ratio.

See all answers

What needs improvement with One Identity Safeguard?

There is room for improvement in integration between modules. The native integration between SPP and SPS, which is currently based on a plugin, could be enhanced. Customization for lookup passwords...

See all answers

Comparisons

Microsoft Intune vs BeyondTrust Remote Support

Compared 17% of the time

TeamViewer Business vs BeyondTrust Remote Support

Compared 16% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 13% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 11% of the time

TeamViewer Tensor vs BeyondTrust Remote Support

Compared 7% of the time

More BeyondTrust Remote Support Competitors

CyberArk Privileged Access Manager vs One Identity Safeguard

Compared 27% of the time

WALLIX Bastion vs One Identity Safeguard

Compared 15% of the time

SailPoint Identity Security Cloud vs One Identity Safeguard

Compared 8% of the time

One Identity Cloud PAM Essentials vs One Identity Safeguard

Compared 8% of the time

Delinea Secret Server vs One Identity Safeguard

Compared 7% of the time

More One Identity Safeguard Competitors

Product Reports

Buyer's Guide

BeyondTrust Remote Support

August 2025

Download BeyondTrust Remote Support product report

Buyer's Guide

One Identity Safeguard

August 2025

Download One Identity Safeguard product report

Also Known As

Bomgar Remote Support

No data available

Overview

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

BeyondTrust

One Identity Safeguard manages and monitors privileged access, enhancing security with features like automatic session recording, real-time monitoring, and credential rotation. It integrates seamlessly, supports compliance with audit trails, and improves operational efficiency across organizations. This robust platform significantly bolsters security protocols while controlling sensitive operations.

One Identity

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Cavium

Buyer's Guide

BeyondTrust Remote Support vs. One Identity Safeguard

July 2025

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