We performed a comparison between BeyondTrust Remote Support and Microsoft Intune based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Remote sessions are automatically recorded so there is a history of all coding and scripting."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"Configuration profiles, remediation, scripts, and auto-pilot features are very good."
"We have not experienced any bugs or glitches with this solution."
"We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to to this through Intune."
"The solution is scalable. We currently have tens of thousands of users within our organization using the solution."
"The tool's most valuable feature is Autopilot."
"The most valuable feature of Microsoft Intune is having all our devices compliant with our policies."
"This product works very well for companies already using the full Microsoft suite."
"For Windows services, there are multiple options within Intune to modernize it to be more internet-facing and dynamic."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"Although the learning curve is steep, the product is well-documented."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time."
"Enhancements for managing MacOS more comprehensively would be beneficial."
"There can be more logs. I do not have any other requirements."
"Microsoft Intune lags market leaders, such as Apperian, in its MAM capabilities."
"I think there should be a better tracking of the cell phones used on the Intune."
"We need the capabilities of the Cloud Management Gateway (CMG) to be enhanced through Intune instead of Azure."
"Microsoft Intune's support for Mac devices is lacking and could be improved."
"There could be more wizard-driven policy development or creation. Some of the policies can get quite complex. If they have a wizard that assists the administrators in creating the policy, that will be a great job."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Intune is ranked 5th in Remote Access with 164 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Intune is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, SOTI MobiControl and Microsoft Entra ID. See our BeyondTrust Remote Support vs. Microsoft Intune report.
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