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BeyondTrust Remote Support vs Teleport comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
11th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
Teleport
Ranking in Privileged Access Management (PAM)
6th
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
8
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (13th), Identity Security and Posture Management (ISPM) (2nd)
 

Mindshare comparison

As of August 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Teleport is 3.7%, up from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
Teleport3.7%
BeyondTrust Remote Support1.3%
Other95.0%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
YK
Sre at Akamai Technologies
Centralized access has strengthened security and simplified day-to-day infrastructure operations
Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration. Beyond onboarding and RBAC complexity, there are areas that could be enhanced from an integration perspective. While SSO integration works well, deeper out-of-the-box integrations with SIEM and monitoring tools would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This is a very secure product."
"There is no reason to look at any other tools because it comes with everything that you could possibly need and protects organizations from any breaches."
"BeyondTrust Remote Support positively impacts our organization by making it easy to manage servers efficiently; prior to BeyondTrust Remote Support, granting access was manual and insecure, but now I can provide limited access based on groups, enhancing security for our employees and protecting against external threats."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"We have used other solutions, but Bomgar has a superior security architecture compared to the competition and lets us control remote access in a granular manner."
"Teleport has helped us minimize incidents and maintain our uplinking time and uptime, and our organization's uptime is 99.90%, which is almost 100%."
"Teleport changed our workflow by centralizing access control and reducing manual SSH key management."
"The best features include its main capabilities such as collecting actions and showing others what you did on the server, an easy way to connect to any bare-metal servers, and the ability to describe which servers you can use and who can connect to these servers."
"I would definitely advise others looking into using Teleport to try it out if they are seeking a tunneling or proxying solution to streamline obtaining access without dealing with DNS or SSH, as it is straightforward to install, can be tested in various environments, and is a truly exceptional product that is easy to use."
"Regarding how Teleport has positively impacted my organization, I have learned a lot of things through it, I understand how to deliver and receive content, and I have learned many things related to RF signals where we lose packets."
"Teleport has positively impacted my organization by being very helpful for productivity and team collaboration, especially since the old tool we used took a lot of time to get approvals."
"Teleport definitely reduced the risks; we are no longer exposing root-level accounts for people that are meant to have an elevated account."
"Teleport has replaced earlier methods like a bastion server or a jump server, which required connecting to physical servers."
 

Cons

"To improve BeyondTrust Remote Support, I think the UI could be less complex for first-time users, and some dashboards need more customization, as experienced users find it easier but new users may struggle."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"When we first purchased Bomgar, the support blew me away. Over the last two or three years however, it dropped off."
"The representative client can be a little buggy sometimes, but overall it works consistently."
"Although the learning curve is steep, the product is well-documented.​"
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"Managing 700 to 800 services is not easy."
"Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration."
"Teleport is simple to use, but sometimes it requires extra research for more unique tasks, which slightly detracts from its overall quality."
"I think it should have less complexity to set up on self-hosted because it is still a difficult process and I spend a lot of time using it on self-host."
"I rate it a seven because, as I mentioned, there is a security threat regarding clipboard access."
"I cannot download or share session recordings directly with others, which would be useful for documentation or reviews."
"Sometimes our devices do not reflect the error, and then we work on why it is not showing any alarm or issue, even though we experience distortion or issues on the TS."
 

Pricing and Cost Advice

"The cost currently according to the client is a bit high for them."
"We believe for the money, it is worth what you pay."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"This product provides value for money."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"The solution is subscription-based and depends on the number of admin users."
"We pay every year for the box, and there are no additional costs."
"Bomgar has a very fair pricing structure."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
9%
Computer Software Company
8%
Construction Company
7%
Comms Service Provider
13%
Computer Software Company
10%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise6
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...
What advice do you have for others considering BeyondTrust Remote Support?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
What needs improvement with Teleport?
Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration. Beyond onboarding an...
What is your primary use case for Teleport?
Teleport serves as our centralized and secure SSH access management solution across our infrastructure. Instead of distributing static SSH keys to engineers, we integrated Teleport with our SSO pro...
What advice do you have for others considering Teleport?
My main advice would be to clearly define your access control requirements before implementation, since Teleport is powerful and its flexibility around RBAC and policy design means you will get the...
 

Also Known As

Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
Find out what your peers are saying about BeyondTrust Remote Support vs. Teleport and other solutions. Updated: August 2026.
908,858 professionals have used our research since 2012.