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BeyondTrust Remote Support vs Teleport comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
13th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
39
Ranking in other categories
Remote Access (7th)
Teleport
Ranking in Privileged Access Management (PAM)
6th
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
8
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (13th), Identity Security and Posture Management (ISPM) (2nd)
 

Mindshare comparison

As of May 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.1%, down from 1.2% compared to the previous year. The mindshare of Teleport is 3.2%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
Teleport3.2%
BeyondTrust Remote Support1.1%
Other95.7%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Yess Kumar - PeerSpot reviewer
SRE at a tech vendor with 5,001-10,000 employees
Centralized access has strengthened security and simplified day-to-day infrastructure operations
Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration. Beyond onboarding and RBAC complexity, there are areas that could be enhanced from an integration perspective. While SSO integration works well, deeper out-of-the-box integrations with SIEM and monitoring tools would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"The firm has greatly benefited from using Bomgar Remote; it is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"We have a service offering called Remote Support; we can't deliver it without this tool, and the tool costs $10,000 while we make $100,000, so it's a pretty good ROI."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"I used the solution for my internal environment and it was stable and efficient when connecting with the customer."
"Teleport definitely reduced the risks; we are no longer exposing root-level accounts for people that are meant to have an elevated account."
"I recommend it for its straightforward setup and strong security features."
"Teleport changed our workflow by centralizing access control and reducing manual SSH key management."
"Teleport changed our workflow by centralizing access control and reducing manual SSH key management."
"Teleport has replaced earlier methods like a bastion server or a jump server, which required connecting to physical servers."
"Teleport has positively impacted my organization by being very helpful for productivity and team collaboration, especially since the old tool we used took a lot of time to get approvals."
"The best features include its main capabilities such as collecting actions and showing others what you did on the server, an easy way to connect to any bare-metal servers, and the ability to describe which servers you can use and who can connect to these servers."
"Regarding how Teleport has positively impacted my organization, I have learned a lot of things through it, I understand how to deliver and receive content, and I have learned many things related to RF signals where we lose packets."
 

Cons

"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"The Bomgar representative console could do with modernising."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"The ability to connect mobile devices could be improved."
"The representative client can be a little buggy sometimes, but overall it works consistently."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The configuration and permission options are extensive. However, we would appreciate having a search function in the settings."
"The configuration and permission options are extensive. However, we would appreciate having a search function in the settings."
"Teleport is simple to use, but sometimes it requires extra research for more unique tasks, which slightly detracts from its overall quality."
"Sometimes our devices do not reflect the error, and then we work on why it is not showing any alarm or issue, even though we experience distortion or issues on the TS."
"Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration."
"I cannot download or share session recordings directly with others, which would be useful for documentation or reviews."
"I think it should have less complexity to set up on self-hosted because it is still a difficult process and I spend a lot of time using it on self-host."
"Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration."
"Managing 700 to 800 services is not easy."
"I cannot download or share session recordings directly with others, which would be useful for documentation or reviews."
 

Pricing and Cost Advice

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"It is not the most cost effective solution on the market."
"We believe for the money, it is worth what you pay."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
9%
Government
8%
Computer Software Company
8%
Comms Service Provider
13%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise27
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise6
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, a...
What advice do you have for others considering BeyondTrust Remote Support?
The performance of BeyondTrust Remote Support when handling large numbers of simultaneous sessions is fast and reliable. It is easy to train new staff on BeyondTrust Remote Support; with minimum su...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
What needs improvement with Teleport?
Teleport has been a solid and secure access management solution, but there are a few areas that could be improved, particularly around the initial setup and RBAC configuration. Beyond onboarding an...
What is your primary use case for Teleport?
Teleport serves as our centralized and secure SSH access management solution across our infrastructure. Instead of distributing static SSH keys to engineers, we integrated Teleport with our SSO pro...
What advice do you have for others considering Teleport?
My main advice would be to clearly define your access control requirements before implementation, since Teleport is powerful and its flexibility around RBAC and policy design means you will get the...
 

Also Known As

Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
Find out what your peers are saying about BeyondTrust Remote Support vs. Teleport and other solutions. Updated: April 2026.
893,311 professionals have used our research since 2012.