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BeyondTrust Remote Support vs Check Point Remote Access VPN comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Apr 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
277
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
17th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Privileged Access Management (PAM) (25th)
Check Point Remote Access VPN
Ranking in Remote Access
7th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
73
Ranking in other categories
Enterprise Infrastructure VPN (6th)
 

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.2%, up from 2.5% compared to the previous year. The mindshare of Check Point Remote Access VPN is 1.9%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
Hahn Rolf - PeerSpot reviewer
Solution elevates team collaboration and manages remote support efficiently
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specific ideas for improvement on that side. Some technical aspects could be improved, particularly in product management. For the end user, enhancements do not seem necessary at the moment. They could probably give the technician client a more modern interface, but the crucial factor is stable connectivity in a remote session. I see more potential for improvement on the administration side, like better transparency when a patch is installed. It would be useful for administrators to see the version and patch levels of the product easily. BeyondTrust could also enhance their quality control process before releasing a new build to ensure no new bugs are present. This is a common issue among software manufacturers.
NareshKumar9 - PeerSpot reviewer
Reliable remote access boosts productivity and connectivity for home-based users
In my opinion, the best feature that Check Point Remote Access VPN offers is its reliability, as there has been no downtime till now. The reliability of Check Point Remote Access VPN has positively impacted my daily operations by reducing my support tickets, particularly when users face connection issues due to ISP downtimes. Check Point Remote Access VPN has positively impacted my organization by providing users access to the internal network, allowing us to capture all activities through our network. The visibility offered by Check Point Remote Access VPN has benefited my organization as it detects unauthorized access attempts, immediately alerting me via a pop-up for any threat protection issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."
"The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally."
"The solution appears to be stable and scalable."
"One of the most valuable features of Microsoft Intune is the detection and remediation script capability."
"The tool's most valuable feature is Autopilot."
"I am easily able to manage devices and assets, especially laptops and desktops."
"It is a cloud solution, and you can easily scale as your needs grow."
"Microsoft Intune does a great job of helping protect our environment."
"I would rate the product ten out of ten."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"We are able to be more effectively connected to computers and servers all over the world."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"Check Point Remote Access VPN has some useful features, and configuring it is relatively straightforward."
"In my opinion, the best feature that Check Point Remote Access VPN offers is its reliability, as there has been no downtime till now."
"The complexity is hidden within a full mesh network, allowing seamless user-to-application connectivity with minimal delay."
"It can improve an organization by providing secure access to resources for traveling employees, which can help to reduce the risk of data breaches or other security incidents."
"The safety of online interactions when working with this product has enabled members to convene productive meetings without fear of being attacked."
"The most important feature of Check Point Remote Access VPN is the multiple factor authentication."
"Once we install and connect the VPN service, it keeps on running until we disconnect."
"It offers a simple configuration and setup."
 

Cons

"Could benefit from user having more control over devices."
"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."
"There are a couple of issues with stability."
"There should be more support for macOS. Even though macOS is supported by Intune and Microsoft is working very hard to get more features into Intune to manage macOS, that's one thing they can give a lot more attention to."
"Intune should improve its software inventory to provide better metering of which software is used throughout the company. This is especially needed for reporting third-party software solutions."
"I would like to see easier pushdowns. Currently, we have to package our own software and then push it. Intune can make that way easier and integrate applications, such as Zoom and Adobe Acrobat, that are used by a lot of enterprise or corporate organizations."
"Microsoft Intune is not user-friendly to manage and has room for improvement."
"Customer service used to be better. In the last couple of years, support has not been very good, even with Premier and Premium support. It's been very hit-or-miss."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"Customer support was better in the past. About two years ago, the response times became longer."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"There was complexity in the initial setup."
"The authentication that we handle is through a .p12 certificate, however, we have integrated it with a 2MFA service through another provider. Something that could improve Check Point is if it had its own 2MFA service through a blade or some sort of application."
"We'd like to integrate Check Point into the Remote Access VPN solution and have the ability to integrate multiple devices as access points through the solution."
"The ability to allow split-tunneling while still following our corporate policy needs to be on the table."
"The provisioning of VPN users has room for improvement."
"Connection of devices from various locations is efficient though there are a few challenges when there is a network failure."
"The VPN remote Access blade could be improved."
"The main area for improvement is pricing. Another area could be integrating MFA authentication directly into the solution instead of using separate benchmark tools for implementation."
 

Pricing and Cost Advice

"Generally, we get favorable discounts, so it's not too bad. Obviously, we're looking at decreasing those wherever we can to bring value back to the public purse because it's all charity based. It's all publicly funded."
"It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe."
"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."
"The price is very reasonable."
"The cost of the license and the features are justified for myself as a technical person."
"The price for Intune is fair."
"The price of Microsoft Intune is reasonable."
"The pricing is inherently reasonable, as Microsoft leverages market insights to maintain the total cost of ownership at around ninety to ninety-five percent of what would be incurred in an on-premise scenario."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"It is not the most cost effective solution on the market."
"This product provides value for money."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"Organizations that already have the Check Point NGFW need to purchase an additional license to have access to the VPN functionality."
"Check Point Remote Access VPN is not expensive and the cost is annual."
"The price of this product is good."
"The solution is pretty expensive. The rating is an eight."
"There is a license required for this solution."
"I give the price of the solution a five out of ten."
"My company makes yearly payments only towards the licensing costs attached to Check Point Remote Access VPN, as there are no extra costs attached to the product."
"The product is expensive. I rate its pricing a ten out of ten. For the cost of one product, we could purchase two or three Fortinet solutions with the same amount of money."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
9%
Educational Organization
9%
Manufacturing Company
8%
Computer Software Company
18%
Financial Services Firm
11%
Manufacturing Company
9%
Government
9%
Computer Software Company
12%
Manufacturing Company
11%
Financial Services Firm
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BeyondTrust Remote Support?
The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote...
What needs improvement with BeyondTrust Remote Support?
For me as a user in the service desk, there is already a lot of functionality in the product. I don't have any specif...
What advice do you have for others considering BeyondTrust Remote Support?
If used properly by a service desk agent, the cost of the tool is justified. The price reflects the tool's capabiliti...
What needs improvement with Check Point Endpoint Remote Access VPN?
An improvement I wish to see in Check Point Remote Access VPN is an automatic ISP translation feature, as users need ...
What is your primary use case for Check Point Endpoint Remote Access VPN?
My main use case for Check Point Remote Access VPN involves using the VPN for a lot of users who work from home and r...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
Check Point Remote Access VPN, Check Point Endpoint Remote Access VPN
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Osmose, International Fund for Animal Welfare (IFAW)
Find out what your peers are saying about BeyondTrust Remote Support vs. Check Point Remote Access VPN and other solutions. Updated: June 2025.
859,687 professionals have used our research since 2012.