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BeyondTrust Remote Support vs Check Point Remote Access VPN comparison

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Featured Review
Buyer's Guide
BeyondTrust Remote Support vs. Check Point Remote Access VPN
July 2022
Find out what your peers are saying about BeyondTrust Remote Support vs. Check Point Remote Access VPN and other solutions. Updated: July 2022.
610,229 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us.""Offers a secure method of access without having to install agents everywhere.""Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise.""This is a very secure product.""Solution has a good UI.""The solution is stable.""The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely.""The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."

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"Access is browser-based only and requires no additional client installation.""It is easy to install the Endpoint Remote Access VPN client to different platforms.""Check Point Remote Access VPN is a stable solution.""We have more control over the activity that users have on the internal network, thanks to the monitoring offered by Check Point and the security provided by the gateway.""Organizations that already use the Check Point NGFW Solution do not require any additional hardware, which makes the implementation straightforward and reduces the time to go live.""Scalability is great. We have been able to grow as a corporation due in part to this type of solution.""The solution has been solid for me for over five years.""Setting policies allow, block, and limit users' access."

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Cons
"Technical support for this region can be improved.""In the next release, I would like remote access to Chrome included.""It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system.""Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand.""Lacks remote support and privileged remote access in the one product.""Lacks some kind of voice communication option.""It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust.""iOS interactive support would be a cool addition. Right now it's a non-interactive view."

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"The Linux version may have an app (similar to Windows) instead of a shell script.""They need to increase their timeout. Right now, it will fail after ten seconds, however, it shouldn't fail until after 20. If you don't get on your phone right away and check on your authentications, it will kick you out.""Compliance Check on Check Point should be improved by having more configurable conditions to support multi-platforms and adding more granularity.""Without a doubt and with the new trends in technology, Check Point should already have a blade with a 2MFA solution and not through some other vendor.""We would like to implement HTML5 (clientless access) in the product without installing any additional software.""In the case of URL translation of the VPN Web portal, the requests made from the front end to the back end weren't valid (due to the use of dynamic subdomains). In the case of host translations, the request was made to the same host, however, we cannot specify the ports, which, in our case, are used to redirect to different servers.""There needs to be a way to create a VPN client specific to our environment so that we can easily lock down who can connect.""For Linux machines, they don't have a full client to install. For the users that utilize Linux, there needs to be an equivalent."

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Pricing and Cost Advice
  • "The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
  • "I would prefer that it was more affordable."
  • "We pay every year for the box, and there are no additional costs."
  • "It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
  • "It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
  • More BeyondTrust Remote Support Pricing and Cost Advice →

  • "My understanding is that the pricing and licensing are very competitive, and it's not one of their more expensive products. We buy licenses for the solution and have licenses for the endpoint servers."
  • "The price of this product is good."
  • "Organizations that already have the Check Point NGFW need to purchase an additional license to have access to the VPN functionality."
  • "There is a license required for this solution."
  • More Check Point Remote Access VPN Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into… more »
    Top Answer:It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is… more »
    Top Answer:It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some… more »
    Top Answer:The VPN hides your IP address and encrypts your online traffic and it essentially ensures that your fingerprints cannot be traced on the Internet.
    Top Answer:Users need to document themselves quite well in terms of what they need. This will help Check Point provide you with the solution best suited to your requirements.
    Top Answer:That the level of Remote access VPN was higher by default as other brands do it that way. In the case of Check Point, they are not like that. The maximum it is giving us is only 5 licenses and if you… more »
    Ranking
    7th
    out of 34 in Remote Access
    Views
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    Comparisons
    2,153
    Reviews
    8
    Average Words per Review
    510
    Rating
    8.6
    4th
    out of 34 in Remote Access
    Views
    9,285
    Comparisons
    6,909
    Reviews
    25
    Average Words per Review
    735
    Rating
    9.0
    Comparisons
    Also Known As
    Bomgar Remote Support
    Check Point Remote Access VPN, Check Point Endpoint Remote Access VPN
    Learn More
    Overview

    BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

    BeyondTrust Remote Support Features

    BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

    • Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.
    • Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.
    • Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.
    • Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.
    • Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.
    • Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

    BeyondTrust Remote Support Benefits

    Some of the benefits of using BeyondTrust Remote Support include:

    • Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.
    • Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).
    • ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.
    • Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

    A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

    An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

    PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.


    Remote secure access VPN is a solution that provides users with remote access to an organization’s network. The host may have VPN client software loaded or use a web-based client. The solution leverages security features like multi-factor authentication, endpoint scanning, and encryption of all data in motion.

    Check Point Remote Access VPN provides individuals with protected and efficient access to a company network from anywhere. This strategy fosters collaboration and connectivity between distributed teams and offices.

    Features of Check Point Remote Access VPN

    Key features of the secure remote access VPN include:

    • Compliance Scanning

    The system enforces endpoint security with endpoint compliance. It monitors and verifies the security status of each endpoint and reports back to the Security Gateway. The gateway, in turn, checks the compliance level and directs the connectivity to the right resources.

    • 3 Deployment Options

    Users can deploy the Remote Access VPN in one of three ways:

    1. Integrated with an Endpoint Security solution. In this case, you get a firewall, an application control (not in macOS), the remote access VPN, and compliance features included in the package.
    2. As a Standalone Check Point Mobile for Windows. This package includes a remote access VPN and compliance features.
    3. As a Standalone Secure Remote. This tier only includes the Remote Access VPN.
    • Central Management

    Remote Access VPN is centrally managed. The centralized console enables management and enforcement of policies with a single log-in.

    • Mobile Access Option

    The Remote Access VPN has a web portal that users can use to connect securely to corporate applications, such as web-based resources, file-sharing, and email. Administrators can customize the web portal to match the brand identity.

    • 2 Remote Access Options

    Remote Access VPN offers two choices for remote access:

    1. SSL VPN Portal: Includes the mobile access web portal, an SSL network extender, Check Point Mobile for iOS and Android, and a capsule workspace for iOS and Android.
    2. Layer 3 VPN Tunnel: Includes the endpoint security remote access VPN, Check Point Mobile for Windows, the capsule connect for iOS and Android, the VPN plugin for Windows 8.1, and the capsule VPN for Windows 10.
    • Authentication Support

    The authentication features include password management, RADIUS challenge/response, CAPI software, and hardware tokens. P12 certificates, and SecurID.

    • Encryption Tunnel

    The system establishes a VPN tunnel on demand. It also re-arranges connections when roaming. The tunnel can automatically tear down when the user is on the corporate LAN.

    • Connect Options

    There are several connection features, such as Hotspot detection, office mode IP, split tunneling, and automatic fallback to HTTPS.

    Benefits of Check Point Remote Access VPN

    One of the key advantages of Remote Access VPN is that it provides remote workers with a secure way to connect to a corporate network from any device, including their personal devices. The data encryption in transit enables them to securely access the resources they need for their tasks.

    It also provides IT support and technicians with a faster way to troubleshoot software issues. In the case of a ticket, IT doesn’t need to go to the server location to fix the problem but can troubleshoot it remotely.

    A remote secure access VPN is also an affordable alternative for small and medium-sized businesses, without requiring expensive infrastructure.

    Reviews from Real Users

    A Global IT Network and Security Service Senior Specialist at a manufacturing company who uses Check Point Remote Access VPN says, "I found the MEP feature the most valuable. This has improved users' latency allowing the users to connect to the nearest Azure Check Point VM."

    "Organizations that already use the Check Point NGFW Solution do not require any additional hardware, which makes the implementation straightforward and reduces the time to go live," explains Basil D., Senior Manager at a financial services firm.

    Manuel B., a Voice and data infrastructure specialist at a tech services company, says that "The IPSec VPN, Mobile Access, and Identity Awareness are three of the blades with which we have been working with since the pandemic. This has given us great mobility, making our network more dynamic."



    Offer
    Learn more about BeyondTrust Remote Support
    Learn more about Check Point Remote Access VPN
    Sample Customers
    InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
    Osmose, International Fund for Animal Welfare (IFAW)
    Top Industries
    REVIEWERS
    Manufacturing Company17%
    Financial Services Firm13%
    University13%
    Consumer Goods Company13%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider12%
    Government11%
    Financial Services Firm5%
    REVIEWERS
    Financial Services Firm18%
    Manufacturing Company18%
    Logistics Company9%
    Computer Software Company9%
    VISITORS READING REVIEWS
    Comms Service Provider24%
    Computer Software Company21%
    Government7%
    Financial Services Firm5%
    Company Size
    REVIEWERS
    Small Business36%
    Midsize Enterprise22%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise17%
    Large Enterprise63%
    REVIEWERS
    Small Business28%
    Midsize Enterprise33%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise25%
    Large Enterprise54%
    Buyer's Guide
    BeyondTrust Remote Support vs. Check Point Remote Access VPN
    July 2022
    Find out what your peers are saying about BeyondTrust Remote Support vs. Check Point Remote Access VPN and other solutions. Updated: July 2022.
    610,229 professionals have used our research since 2012.

    BeyondTrust Remote Support is ranked 7th in Remote Access with 9 reviews while Check Point Remote Access VPN is ranked 4th in Remote Access with 26 reviews. BeyondTrust Remote Support is rated 8.6, while Check Point Remote Access VPN is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Check Point Remote Access VPN writes "Allows everyone to work from home, which is mission-critical for our organization". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, Microsoft Remote Desktop Services and Citrix Virtual Apps and Desktops, whereas Check Point Remote Access VPN is most compared with Cisco AnyConnect Secure Mobility Client, Fortinet FortiClient, OpenVPN Access Server, Microsoft Remote Desktop Services and Prisma Access by Palo Alto Networks. See our BeyondTrust Remote Support vs. Check Point Remote Access VPN report.

    See our list of best Remote Access vendors.

    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.