"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"Offers a secure method of access without having to install agents everywhere."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"This is a very secure product."
"Solution has a good UI."
"The solution is stable."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"Access is browser-based only and requires no additional client installation."
"It is easy to install the Endpoint Remote Access VPN client to different platforms."
"Check Point Remote Access VPN is a stable solution."
"We have more control over the activity that users have on the internal network, thanks to the monitoring offered by Check Point and the security provided by the gateway."
"Organizations that already use the Check Point NGFW Solution do not require any additional hardware, which makes the implementation straightforward and reduces the time to go live."
"Scalability is great. We have been able to grow as a corporation due in part to this type of solution."
"The solution has been solid for me for over five years."
"Setting policies allow, block, and limit users' access."
"Technical support for this region can be improved."
"In the next release, I would like remote access to Chrome included."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"Lacks remote support and privileged remote access in the one product."
"Lacks some kind of voice communication option."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The Linux version may have an app (similar to Windows) instead of a shell script."
"They need to increase their timeout. Right now, it will fail after ten seconds, however, it shouldn't fail until after 20. If you don't get on your phone right away and check on your authentications, it will kick you out."
"Compliance Check on Check Point should be improved by having more configurable conditions to support multi-platforms and adding more granularity."
"Without a doubt and with the new trends in technology, Check Point should already have a blade with a 2MFA solution and not through some other vendor."
"We would like to implement HTML5 (clientless access) in the product without installing any additional software."
"In the case of URL translation of the VPN Web portal, the requests made from the front end to the back end weren't valid (due to the use of dynamic subdomains). In the case of host translations, the request was made to the same host, however, we cannot specify the ports, which, in our case, are used to redirect to different servers."
"There needs to be a way to create a VPN client specific to our environment so that we can easily lock down who can connect."
"For Linux machines, they don't have a full client to install. For the users that utilize Linux, there needs to be an equivalent."
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BeyondTrust Remote Support is ranked 7th in Remote Access with 9 reviews while Check Point Remote Access VPN is ranked 4th in Remote Access with 26 reviews. BeyondTrust Remote Support is rated 8.6, while Check Point Remote Access VPN is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Check Point Remote Access VPN writes "Allows everyone to work from home, which is mission-critical for our organization". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, Microsoft Remote Desktop Services and Citrix Virtual Apps and Desktops, whereas Check Point Remote Access VPN is most compared with Cisco AnyConnect Secure Mobility Client, Fortinet FortiClient, OpenVPN Access Server, Microsoft Remote Desktop Services and Prisma Access by Palo Alto Networks. See our BeyondTrust Remote Support vs. Check Point Remote Access VPN report.
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