


BeyondTrust Remote Support and Check Point Remote Access VPN both compete in the remote access and support field. While BeyondTrust is lauded for its customization and integration capabilities, Check Point is recognized for its security and compliance features, each having advantages based on user needs.
Features: BeyondTrust Remote Support provides customizable support pages, secure remote access for multiple platforms, and integration for connecting to devices without user interaction. Check Point Remote Access VPN offers multi-factor authentication, endpoint compliance scanning, and split tunneling for enhanced security and efficiency.
Room for Improvement: BeyondTrust Remote Support needs better support for Linux and Mac, improved technician interfaces, and expanded integration capabilities. Check Point Remote Access VPN would benefit from a simplified setup process, better mobile connectivity features, and improved Linux support.
Ease of Deployment and Customer Service: BeyondTrust Remote Support allows straightforward deployment on-premises and in the cloud, with high customer service ratings, though regional support can be challenging. Check Point Remote Access VPN is deployable in hybrid environments but can have slower response times in customer service despite overall positive feedback.
Pricing and ROI: BeyondTrust Remote Support involves a higher initial cost with flexible licensing, offering good ROI due to its extensive functionality. Check Point Remote Access VPN is considered cost-effective, with moderate pricing and positive ROI due to its seamless integration and robust security features, although initial setup costs can be higher.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
I measured 60 to 70% time and cost savings through workflow changes.
It reduces the dependency on being physically present in the office and enhances the overall user experience, saving time and maintaining security.
I have seen a return on investment with fewer employees needed and time saved.
It has reduced the number of support tickets related to remote access by about 30%, saving our IT team significant time.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
They are responsive to severity issues immediately.
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
BeyondTrust Remote Support's customer support has been very proactive and responsive.
They are really helpful, and whenever we face any technical or configuration issues, we reach out to them, and they help us resolve the issues as soon as possible.
Contacting the Technical Assistance Centers (TACs) initially can be difficult, but once I get in touch with the TAC team, it is easy to solve problems.
The customer support for Check Point Remote Access VPN has been very helpful and responsive whenever we needed assistance.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
BeyondTrust Remote Support is very scalable because I have not seen any limits.
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
BeyondTrust Remote Support is highly scalable.
I don't see that we can hit any kind of roof in our organization.
The scalability of Check Point Remote Access VPN is good as it supports a large number of remote users simultaneously.
Our organization finds Check Point Remote Access VPN handles increased numbers of remote users smoothly without performance issues.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
BeyondTrust Remote Support is very stable, and I have not experienced any lagging or downtime.
Otherwise, the experience and stability are outstanding.
I have not faced any issue, downtime, or latency with Check Point Remote Access VPN.
Check Point Remote Access VPN is very stable.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
The response time is much worse, with the first layer of support lacking sufficient knowledge on how to troubleshoot issues.
Optimizing handshake speed and reducing reconnection delays would improve the user experience, particularly for mobile and hybrid workers.
Deploying these solutions requires higher technical expertise than other solutions.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
For a smaller customer, the cloud solution costs around $2300 per user per year.
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
It is competitively priced, and we have chosen it for its market leadership in the firewall space.
The pricing, setup cost, and licensing are straightforward, though the setup is a bit expensive.
Everything is included in the firewall licensing, so it's free to use as long as you have a firewall.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
The functionality enables secure access for remotely connecting users, which is necessary for our operations.
Check Point Remote Access VPN has positively impacted my organization by improving productivity and given us a workaround in times of downtime.
Check Point Remote Access VPN has impacted my organization positively by providing better security and ensuring our data is safe within the entity.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 7.1% |
| Check Point Remote Access VPN | 2.9% |
| BeyondTrust Remote Support | 3.4% |
| Other | 86.6% |



| Company Size | Count |
|---|---|
| Small Business | 151 |
| Midsize Enterprise | 60 |
| Large Enterprise | 177 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 27 |
| Company Size | Count |
|---|---|
| Small Business | 53 |
| Midsize Enterprise | 31 |
| Large Enterprise | 34 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.
BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.
What are the key features of BeyondTrust Remote Support?BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.
Check Point Remote Access VPN enables secure connectivity from remote locations with features like strong encryption and multifactor authentication. Its compatibility with multiple devices ensures operational flexibility for employees and partners accessing corporate resources.
Check Point Remote Access VPN integrates with current firewalls, providing robust security and seamless management. It supports effective remote work with centralized control, allowing users to connect securely from anywhere. While valued for its ease of use and stable performance, it faces limitations in Linux support and requires improved documentation. High-load performance inconsistencies and installation complexities are areas for development. Its adaptability to diverse systems, including cloud integration, offers scalable connectivity solutions.
What are the key features?Organizations in industries like technology and finance implement Check Point Remote Access VPN to maintain secure remote connectivity for employees and partners. By enabling access to internal resources and applications, they support effective remote work and adhere to stringent data security standards, particularly during increased remote working demands or business travel scenarios.
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