BeyondTrust Remote Support vs Check Point Remote Access VPN comparison

BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.

BeyondTrust Remote Support Features

BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:

• Remote access and control: IT administrators have the ability to resolve issues at light speed, improving productivity and also end-user satisfaction.

• Efficiency and scale: With BeyondTrust Remote Support, you can manage unattended access to any system and you can also create mass installer packages.

• Compliance: BeyondTrust Remote Support allows you to automatically monitor activity in real time, record all session activity, and produce a detailed audit log without interfering with service desk processes.

• Team and permissions administration: By using BeyondTrust Remote Support, you can Implement security across your service desk with granular role and permissions settings.

• Native 2FA: BeyondTrust Verify is a TOTP native 2FA capability. It can be enabled for any user and verifies the identity of users before a BeyondTrust Remote Support session is actually launched.

• Credential injection: If users integrate with the BeyondTrust Vault or BeyondTrust Password Safe, they can directly inject credentials into systems and end servers with just one click.

BeyondTrust Remote Support Benefits

Some of the benefits of using BeyondTrust Remote Support include:

• Security and privacy: BeyondTrust Remote Support gives support teams quick access to desktops and IT systems without revealing their credentials and passwords. In addition, integrating BeyondTrust Privileged Access complements and controls access to privileged user accounts to protect mission-critical IT systems.

• Mobile support: BeyondTrust Remote Support allows IT teams to provide instant remote support to mobile device users. The solution also supports Android smartphones and tablets as well as iOS devices (iPhone, iPad, iPod Touch).

• ServiceNow integration: BeyondTrust Remote Support offers integrated remote support and secure chat.

• Support across multiple systems and devices: The BeyondTrust Remote Support solution can help your organization achieve reliable remote support for end users and customers using Windows, Mac, Android, iOS, or any other operating system.

Reviews from Real Users

Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.

A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”

An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."

PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.

Remote secure access VPN is a solution that provides users with remote access to an organization’s network. The host may have VPN client software loaded or use a web-based client. The solution leverages security features like multi-factor authentication, endpoint scanning, and encryption of all data in motion.

Check Point Remote Access VPN provides individuals with protected and efficient access to a company network from anywhere. This strategy fosters collaboration and connectivity between distributed teams and offices.

Features of Check Point Remote Access VPN

Key features of the secure remote access VPN include:

• Compliance Scanning

The system enforces endpoint security with endpoint compliance. It monitors and verifies the security status of each endpoint and reports back to the Security Gateway. The gateway, in turn, checks the compliance level and directs the connectivity to the right resources.

• 3 Deployment Options

Users can deploy the Remote Access VPN in one of three ways:

1. Integrated with an Endpoint Security solution. In this case, you get a firewall, an application control (not in macOS), the remote access VPN, and compliance features included in the package.
2. As a Standalone Check Point Mobile for Windows. This package includes a remote access VPN and compliance features.
3. As a Standalone Secure Remote. This tier only includes the Remote Access VPN.

• Central Management

Remote Access VPN is centrally managed. The centralized console enables management and enforcement of policies with a single log-in.

• Mobile Access Option

The Remote Access VPN has a web portal that users can use to connect securely to corporate applications, such as web-based resources, file-sharing, and email. Administrators can customize the web portal to match the brand identity.

• 2 Remote Access Options

Remote Access VPN offers two choices for remote access:

1. SSL VPN Portal: Includes the mobile access web portal, an SSL network extender, Check Point Mobile for iOS and Android, and a capsule workspace for iOS and Android.
2. Layer 3 VPN Tunnel: Includes the endpoint security remote access VPN, Check Point Mobile for Windows, the capsule connect for iOS and Android, the VPN plugin for Windows 8.1, and the capsule VPN for Windows 10.

• Authentication Support

The authentication features include password management, RADIUS challenge/response, CAPI software, and hardware tokens. P12 certificates, and SecurID.

• Encryption Tunnel

The system establishes a VPN tunnel on demand. It also re-arranges connections when roaming. The tunnel can automatically tear down when the user is on the corporate LAN.

• Connect Options

There are several connection features, such as Hotspot detection, office mode IP, split tunneling, and automatic fallback to HTTPS.

Benefits of Check Point Remote Access VPN

One of the key advantages of Remote Access VPN is that it provides remote workers with a secure way to connect to a corporate network from any device, including their personal devices. The data encryption in transit enables them to securely access the resources they need for their tasks.

It also provides IT support and technicians with a faster way to troubleshoot software issues. In the case of a ticket, IT doesn’t need to go to the server location to fix the problem but can troubleshoot it remotely.

A remote secure access VPN is also an affordable alternative for small and medium-sized businesses, without requiring expensive infrastructure.

Reviews from Real Users

A Global IT Network and Security Service Senior Specialist at a manufacturing company who uses Check Point Remote Access VPN says, "I found the MEP feature the most valuable. This has improved users' latency allowing the users to connect to the nearest Azure Check Point VM."

"Organizations that already use the Check Point NGFW Solution do not require any additional hardware, which makes the implementation straightforward and reduces the time to go live," explains Basil D., Senior Manager at a financial services firm.

Manuel B., a Voice and data infrastructure specialist at a tech services company, says that "The IPSec VPN, Mobile Access, and Identity Awareness are three of the blades with which we have been working with since the pandemic. This has given us great mobility, making our network more dynamic."