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SAP S/4HANA Reviews

Vendor: SAP
4.2 out of 5
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What is SAP S/4HANA?

SAP S4HANA is an ERP (enterprise resource planning) system that uses sophisticated technologies including machine learning and AI. It is most commonly used to integrate and manage business functions and is an ideal solution for large enterprises. The platform includes supplier relationship management (SRM), customer relationship management (CRM), supply chain management (SCM), and product lifecycle management (PLM) functionality.

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SAP S/4HANA is the #1 ranked solution in top ERP solutions. PeerSpot users give SAP S/4HANA an average rating of 8.4 out of 10. SAP S/4HANA is most commonly compared to SAP ERP: SAP S/4HANA vs SAP ERP. SAP S/4HANA is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.
Buyer's Guide
SAP S/4HANA
August 2025
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SAP S/4HANA mindshare

As of August 2025, the mindshare of SAP S/4HANA in the ERP category stands at 10.2%, down from 16.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
ERP Market Share Distribution
ProductMarket Share (%)
SAP S/4HANA10.2%
SAP ERP18.5%
Microsoft Dynamics 365 Business Central6.7%
Other64.6%
ERP

PeerResearch reports based on SAP S/4HANA reviews

TypeTitleDate
CategoryERPAug 27, 2025Download
ProductReviews, tips, and advice from real usersAug 27, 2025Download
ComparisonSAP S/4HANA vs SAP ERPAug 27, 2025Download
ComparisonSAP S/4HANA vs Microsoft Dynamics 365 Business CentralAug 27, 2025Download
ComparisonSAP S/4HANA vs Infor LNAug 27, 2025Download
Suggested products
TitleRatingMindshareRecommending
SAP ERP4.018.5%87%107 interviewsAdd to research
PeopleSoft4.02.5%86%85 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

SAP S/4HANA's most valuable features include the user-friendly interface, fast reporting capabilities, integration with other tools, and robust finance module. It offers improved process efficiency, with simplified steps and high scalability, especially on cloud models. Real-time data analytics, strong database performance, and advanced in-memory processing enhance data management. Industry-specialized modules and comprehensive user experience with Fiori boost adoption ease. Cost optimization through cloud solutions and seamless process flow integration stand out.
  • "I think SAP S/4HANA is one of the best in the market."
  • "The most useful features in this product are the real-time reporting and the complete integration between various functions."
  • "The biggest benefit of SAP S_4HANA is that you can manage all ERP systems effectively; if you're a production company, you can track product costs, manage profitability easily, and define sales prices."

Room for Improvement

SAP S/4HANA users have highlighted areas needing improvement such as enhancing the user interface, simplifying customization, and integrating Fiori apps more seamlessly. The interface requires a more user-friendly design, and better integration with third-party applications is needed. Additionally, the cost is a concern, as it may be prohibitive for smaller businesses. Users have also expressed a desire for improvements in documentation, support, and AI capabilities, and call for more industry-specific solutions and streamlined cloud integration.
  • "The infrastructure management from SAP rates as a six. I rate infrastructure support this way because it takes too long, and it's hard to reach the right people."
  • "The cost is definitely high, so SAP does have a growth solution, which is slightly cheaper compared to other offerings with SAP. A lot more customers would adopt it if they reduced the price by around twenty to twenty-five percent."
  • "The user experience could improve. In recent years, SAP has acquired different third-party applications and integrated them into SAP S_4HANA, which was a good opportunity for users. However, as a consultant and super user, I believe SAP S_4HANA is a good tool, but the user experience takes time to learn."

ROI

Users of SAP S/4HANA experience a positive ROI, often visible within three to five years. Savings arise from reduced hardware, maintenance, and operational costs. The system's capability to integrate various business functions increases efficiency and compliance. Adoption requires significant initial investment with long-term financial benefits. The ROI is typically favorable unless SAP S/4HANA is misaligned with a company's size or needs. Generally, it is considered valuable by business leaders seeking competitive advantage through innovation.

Pricing

SAP S/4HANA pricing is considered high, with costs influenced by licensing models based on user count, usage type, and deployment option. Many users find it expensive, especially small businesses, yet larger enterprises view it as manageable. Licensing operates on annual subscriptions, and additional expenses can arise from maintenance and support. The pricing structure is somewhat flexible, allowing negotiations. However, SAP's costs often surpass those of comparable solutions, making it crucial for enterprises to carefully assess their specific needs.
  • "The tool's licensing is very expensive. They've changed their licensing model from the old ERP system to a new model using FUEs, which is somewhat better but still expensive."
  • "People concerned about the costs need to evaluate whether implementing this system is profitable."
  • "The tool's price can be reasonable for large organizations, but it might not be suitable for small organizations with a small number of users."

Popular Use Cases

Businesses utilize SAP S/4HANA primarily for comprehensive enterprise resource planning, covering financial management, sales, production, supply chain, and data analytics. It supports cloud and on-premise deployments, enabling diverse industry applications such as manufacturing, retail, and pharmaceuticals. Users implement SAP S/4HANA for core functions like finance, inventory management, and human resources, offering real-time insights, optimizing processes, and ensuring compliance across different departments. It is widely adopted for digital transformation initiatives.

Service and Support

SAP S/4HANA's customer service and support are generally good but vary in responsiveness and quality. Some customers find the support on par or superior to competitors, while others note a decline in proactivity. Technical support's effectiveness heavily depends on case escalation and the involved team. Response times are slower than desired, especially for high-priority issues. Additional support agreements can improve outcomes, but navigating ticket submissions can be cumbersome. Service providers like IBM often supplement SAP support.

Deployment

SAP S/4HANA setup complexity varies by expertise and requirements. Technical knowledge is crucial for configuration, with installation ranging from straightforward to challenging based on customization needs. Deployment time and team size depend on organization size and complexity, taking months to complete full implementation. Efficient planning aids successful deployment, with cloud options easing some processes. User experience is improved with comprehensive documentation, though extensive adjustments may be necessary for specific business needs.

Scalability

SAP S/4HANA is scalable, supporting organizations of various sizes with its flexibility in deployment across cloud and on-premises environments. Users from medium to large enterprises find it reliable, with the ability to seamlessly expand as needed. While it offers excellent scalability, cost considerations may influence smaller organizations. Customers praise its adaptability in integrating with third-party solutions, making it a preferred choice among businesses seeking a robust solution for comprehensive enterprise resource management.

Stability

SAP S/4HANA displays robust stability with users highlighting its reliability and consistent performance. It is generally seen as stable, yet stability can vary based on factors like cloud or on-premise deployment, infrastructure, and customization. Some mention minor issues with specific features or under heavy load, but these are often linked to implementation rather than inherent flaws in the system. Users rate stability high, often between eight and ten out of ten.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our SAP S/4HANA Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business48
Midsize Enterprise25
Large Enterprise44
By reviewers
By visitors reading reviews
Company SizeCount
Small Business541
Midsize Enterprise303
Large Enterprise1030
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
14%
Computer Software Company
14%
Retailer
6%
University
6%
Financial Services Firm
6%
Comms Service Provider
6%
Educational Organization
5%
Energy/Utilities Company
4%
Healthcare Company
4%
Government
4%
Construction Company
4%
Media Company
2%
Non Profit
2%
Insurance Company
2%
Legal Firm
2%
Real Estate/Law Firm
2%
Wholesaler/Distributor
2%
Consumer Goods Company
2%
Performing Arts
2%
Transportation Company
2%
Outsourcing Company
2%
Pharma/Biotech Company
1%
Mining And Metals Company
1%
Recreational Facilities/Services Company
1%
Logistics Company
1%
Marketing Services Firm
1%
Hospitality Company
1%
Aerospace/Defense Firm
1%

Compare SAP S/4HANA with alternative products

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Learn more about SAP S/4HANA

SAP S4HANA offers three different deployment options:

  • On-premises
  • Cloud
  • Hybrid

SAP S4HANA Features

SAP S4HANA has many valuable key features, including:

  • Customizable
  • ERP, CRM, SRM, SCM, PLM co-deployed
  • High throughput
  • Fast analytics and reporting
  • Smaller total data footprint
  • SAP HANA multi-tenancy
  • All data: social, text, geo, graph, processing
  • New SAP Fiori UX for any device (mobile, desktop, tablet)
  • Unlimited workload capacity
  • High-volume transaction processing (OLTP)
  • High volume real-time analytical processes (OLAP)
  • Service Management
  • Digital Boardroom Integration

SAP S4HANA Benefits

Some of the benefits of using SAP S4HANA include:

  • Speed: S4 HANA applications leverage speed, context, and data accessibility to ensure you can stay up to date with rapidly evolving technology.
  • Improved performance: With SAP S4HANA, you can plan, execute, or generate reports and analytics based on live data to increase performance.
  • Simplicity: SAP S4HANA’s whole infrastructure was designed with simplification in mind — from the management of the solution to the administration of the IT landscape. The solution serves as the digital core for business process simplification and enables the centralizing of hardware and network resources.
  • Cost effective: SAP S4HANA is a cost effective solution. It provides the ability to bring together all the analytical and transactional capabilities of a variety of systems in one location, enabling better decision making.

Reviews from Real Users

Below are some reviews and helpful feedback written by SAP S4HANA users.

A Mechanical Engineer at a construction company says, “It is a very powerful, highly customizable tool. The most valuable feature is that the reporting is fast. We can see the results from that in that our commissions come in fast. That is the main advantage.”

Another reviewer, a SAP Technology Manager at a financial services firm, mentions, "It is more or less a very, very smooth and seamless product. Day by day they are increasing their technology features and they are keen to resolve the issues. India has a complex business scenario and SAP is thinking about that and resolving the issues day by day. In terms of the features I have found most valuable, I don't think that there is any lack or any gap process-wise. SAP is a very good tool."

A Project and Service delivery Manager at a tech services company comments, "One of the most valuable features, which we used the most, was the FI module, for finance. It involved controlling, account receivables, account payables, and complete financial steering."

A Senior Architect at a construction company states, “The POD applications are very useful to us. There are a few POD apps which we are using for different business scenarios. They are quite interesting.” He also adds, “The initial setup is pretty straightforward. The documentation is very good. The solution can scale well. The solution is stable.”

SAP S/4HANA was previously known as SAP S4HANA.

SAP S/4HANA customers

Nestle, O.C. Tanner, Sabre, New York Life Insurance Co., MEMEBOX, Siemens AG.

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SAP S/4HANA Reviews Summary
Author infoRatingReview Summary
Delivery Head- IT Shared Services at a manufacturing company with 5,001-10,000 employees4.5I manage an SAP competence center, implementing S/4HANA and appreciating its scalability, rich features, and robust analytics, though pricing is high and consulting could improve. SAP offers better ROI and stands ahead of alternatives like Oracle and Microsoft.
Enterprise Architect at E.ON3.5I have five years of experience with SAP S/4HANA as an enterprise architect focusing on finance. Its reporting capabilities and data accessibility are invaluable, though I find the user experience requires improvement. We use Microsoft Azure for deployment.
Head of IT at Genix Pharma (Private) Limited5.0I switched from Microsoft Dynamics to SAP S/4HANA for its maturity in the pharmaceutical sector and significant financial benefits, despite some areas still under exploration and high costs compared to other ERPs in Pakistan.
Senior SAP-ABAP Lead Consultant at Ernst & Young5.0I use SAP S/4HANA for financial management, HR, and third-party integration. It's well-syndicated with public systems and includes valuable analytics. While the database use and indexing have improved, there remains room for enhancement in table management.
Chief Executive Officer at LogicalDNA Solutions3.5We primarily operate in the livestock industry, utilizing SAP S/4HANA for improved costing, inventory control, and decision-making. Despite its benefits, transitioning to BTP presents challenges, including redevelopment, technical adjustments, and cost complexities, requiring a significant learning period.
Enterprise Architect at a manufacturing company with 10,001+ employees4.5I am implementing SAP S/4HANA for procurement, sales, and finance due to its integrated capabilities that offer transactional insights across various scenarios, providing business benefits. However, the cost of their support services is currently quite high.
Associate Partner - SAP Solution Architect and MDG expert at a tech services company with 11-50 employees4.5I primarily use SAP S/4HANA for finance, sales, and purchasing due to its full integration with the finance system. While valuable, its setup and activation can be complex. Performance could be improved, and pricing begins quite expensive despite negotiations.
Senior Integration Consultant at a consultancy with 11-50 employees5.0As a consulting lead, I find SAP S/4HANA valuable for its prebuilt scenarios and process standardization. However, it requires improvements for regulatory compliance in Turkey. SAP is popular and trusted, but lacks regulatory packages present in other countries.