SAP ERP Reviews

SAP ERP offers a return on investment through inventory reduction due to intelligent MRP and increased accountability for parts. While some areas see immediate efficiency improvements, others require more adjustment and data analysis. Companies report savings in finance, accounting, and materials management, with variable timeframes to achieve ROI, often around three years. Enhanced automation streamlines processes, providing time and cost savings. Some organizations experience ROI more slowly or have not seen tangible benefits yet.

SAP ERP pricing is perceived as high, with complex licensing options. Costs vary by user and business scale, often reaching millions for large organizations. Initial setup and implementation expenses are significant, and annual maintenance and support can add to the overall cost. Despite its premium pricing, enterprise users value its comprehensive features and performance. Licensing models include subscriptions and perpetual licenses, with opportunities for negotiation for larger firms. Pricing can be more competitive compared to Oracle but remains expensive for smaller companies.

• "Licensing can vary, but for educational institutions, there are often favorable conditions."
• "SAP ERP is an expensive tool."
• "The product has high pricing."

Organizations primarily use SAP ERP to manage finances, procurement, production planning, sales and distribution, and HR. They leverage its comprehensive modules for business processes like inventory management, logistics, and manufacturing. Companies often utilize its powerful integration capabilities for seamless data consistency across systems, supporting functions such as quality management, expense control, and compliance. In industries like healthcare and agriculture, SAP ERP facilitates tailored solutions, enhancing operational efficiency and aligning business processes with regulatory requirements.

SAP ERP's customer service is largely effective with customers often finding them responsive and capable. Many users rate technical support favorably; however, concerns are expressed over response times, prioritization, and efficiency. There are mixed experiences regarding service quality, with some praising SAP's knowledgeable staff, while others desire faster assistance. Multiple users mention third-party consultants playing a significant role in support, affecting service consistency. Rating scores range from high satisfaction to average levels, suggesting room for improvement.

Most users describe SAP ERP's initial setup as complex, often requiring external expertise and significant time, ranging from several months to over a year. The complexity often stems from the need for customization, integration, and the involvement of various business departments. Despite initial challenges, some users note that once procedures are documented, future installations become easier. A few users find the setup straightforward, particularly with knowledgeable teams or smaller-scale implementations.

SAP ERP is recognized for its scalable capabilities, enabling organizations to expand seamlessly across various industries. While some users report initial integration challenges with components like Sybase, most find scaling manageable and efficient. The shift towards cloud solutions enhances scalability options. Despite occasional cost considerations, SAP ERP supports a vast user base efficiently, and users rate its scalability highly, appreciating its ability to adapt with modular expansion and increased user capacity.

Users report high stability for SAP ERP with minimal downtime. Most users experience no bugs or crashes, describing it as reliable and efficient. Some encounter performance issues during transitions or in high-demand scenarios, often due to infrastructure rather than SAP ERP. While some note challenges with older versions, newer ones improve stability. SAP ERP’s integration capability generally receives praise, enabling smooth operations and compatibility with tools like Microsoft Teams and OneDrive.