

SAP ERP and Microsoft Dynamics AX are leading solutions in the ERP category. SAP ERP seems to have the upper hand in accommodating large enterprises with complex, detailed needs due to its comprehensive features, while Microsoft Dynamics AX stands out for its easier integration with Microsoft products and user-friendly approach.
Features: SAP ERP is known for extensive functional coverage, offering features like finance, supply chain management, and human resources, thus catering to complex industry-specific needs. Meanwhile, Microsoft Dynamics AX provides integration with Microsoft technologies, a user-friendly interface, and flexibly adapts to various business processes, making it ideal for organizations wanting a streamlined system.
Room for Improvement: SAP ERP users cite high costs and a complex user interface, along with challenges in integrating with non-SAP solutions, suggesting a need for better support and improved flexibility. Microsoft Dynamics AX, despite its ease of use, faces cost-efficiency challenges, and users feel it requires enhancement in industry-specific functionalities and integration.
Ease of Deployment and Customer Service: Both SAP ERP and Microsoft Dynamics AX offer flexible deployment options. SAP ERP excels in hybrid and cloud environments, while Microsoft Dynamics AX provides on-premises and cloud options. SAP's customer support gets mixed reviews, whereas Microsoft Dynamics AX is noted for satisfactory support and quicker response times.
Pricing and ROI: SAP ERP is known for being more expensive due to high licensing and maintenance costs, but it is considered to offer a good long-term ROI through its automation capabilities. Microsoft Dynamics AX offers competitive pricing models that are generally more affordable but can become costly with additional features and customizations.
SAP ERP did provide value for money.
Microsoft has really good documentation, and they are known for that.
SAP technical support is very good.
It was very quick, and we didn't have many tickets, but every time any issues arose, they were very quickly resolved.
It is not easy to justify something as high priority unless the system is completely down.
There are these things called AOS nodes where if you have more users and performance decreases, you can add more servers to the cluster.
It struggles with scalability when you need to manage financial reporting or setup for multiple companies.
Microsoft Dynamics AX already has multiple functions for sales, inventory, HR, finance, and supply chain.
It is scalable when moving from one version to another or adding additional components like warehouse management.
The scalability of SAP ERP is excellent.
I have not had any major issues with stability.
If you do the maintenance and have your own people, it could be stable, but it means a lot of work.
Production processes would be on hold without stability, so it is quite important that the software is very stable.
Stability-wise, SAP ERP is the best product among others.
It is no longer supported from a security perspective, so it is not getting updated.
Microsoft Dynamics AX lacks the concept of month-end closing, which is essential for tight control over financial periods.
Most companies working with AX currently transforming to D365, upgrading their ERP systems, which are more enhanced and have additional features such as dashboards.
SAP ERP could improve by integrating additional components such as digital signatures and barcoding.
SAP recently implemented Databricks, and they started investing significantly in the analytic environment.
I believe that SAP ERP needs to include AI functionality now, as I think it would be a significant change that could improve and enhance the product.
Acquiring a developer license for customization is expensive, costing over one hundred thousand Hong Kong dollars.
Small and medium companies can struggle with the pricing.
The pricing for SAP ERP is medium but slightly on the higher side.
There are many levels of security and permissions for each user to monitor and access specific data relative to their functions.
I have not had any major issue with stability.
The most valuable feature of Microsoft Dynamics AX is its full integration with Excel, allowing for cut and paste functionality between Excel and the system.
The consistent integrations and real-time data analytics in SAP ERP significantly enhance the decision-making process by facilitating follow-ups and action points.
SAP ERP has impacted our organization positively because it is highly customizable to build any process we have in our companies and to write programs.
SAP ERP is particularly strong in manufacturing, from production planning to plant maintenance, then Material Management itself, and managing warehouse management and inventory control.
| Product | Market Share (%) |
|---|---|
| SAP ERP | 11.6% |
| Microsoft Dynamics AX | 3.4% |
| Other | 85.0% |

| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 13 |
| Large Enterprise | 17 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 31 |
| Large Enterprise | 76 |
Microsoft Dynamics AX is an enterprise resource planning (ERP) solution designed to support the business processes of organizations in a wide range of industries, including manufacturing, retail, and professional services. The solution offers a comprehensive set of tools and features to support financial management, supply chain management, human resources management, and project management, among others.
With Dynamics AX, organizations can manage their financial operations, including general ledger, accounts payable, accounts receivable, and cash management. It also offers tools for managing the supply chain, including inventory management, purchase order management, and sales order management. Dynamics AX also supports human resources management, including employee self-service, benefits administration, and payroll. Overall, it is a flexible and scalable platform for organizations of all sizes.
Microsoft Dynamics AX Features
Microsoft Dynamics AX has many valuable key features. Some of the most useful ones include:
Microsoft Dynamics AX Benefits
There are many benefits to implementing Microsoft Dynamics AX. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Microsoft Dynamics AX is a solution that stands out when compared to many of its competitors. Some of its major advantages are its UI functionality, flexibility, and cost-effectiveness.
"The most valuable feature I've found is the UI functionality,” says Navnath B., Head IT and CIO at Mutual Automotive Pvt Ltd.
Another PeerSpot reviewer, Timpa A., IT Manager at an energy/utilities company says he like the solution because "It is flexible and cost-effective."
Shahzad I., ERP Project Manager & Managing Consultant at Liwa Education, Iranfava, explains, “It's good for retail businesses. It expands a lot and constantly brings on new features. It's got a lot of competitive features.”
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