SAP ERP and Microsoft Dynamics 365 Business Central are leading competitors in the ERP software category. Dynamics 365 Business Central seems to have the upper hand for smaller businesses due to its flexibility and lower cost, while SAP ERP dominates in features and industry-specific customizations for larger enterprises.
Features: SAP ERP is tailored for large businesses with comprehensive integration across finance, inventory, and production, and supports industry-specific customizations and multiple database integration. Meanwhile, Dynamics 365 Business Central is best for small to medium businesses, integrating seamlessly with Microsoft products, providing a user-friendly interface, and offering flexibility for various business needs.
Room for Improvement: SAP ERP's complexity and outdated interface require enhancement. Its pricing is high, impacting smaller businesses. Dynamics 365 Business Central requires improved functionalities in inter-company logistics and advanced warehouse management to enhance its offering.
Ease of Deployment and Customer Service: SAP ERP primarily offers on-premises and hybrid cloud deployment for large enterprises, with satisfactory customer service that varies in effectiveness. Dynamics 365 Business Central boasts extensive public cloud options, facilitating deployment for smaller businesses, and provides efficient customer support with quick resolution times.
Pricing and ROI: SAP ERP is expensive, with diverse licensing options necessitating substantial investment, yet often yields strong ROI through extensive business process automation. Dynamics 365 Business Central presents a cost-effective subscription-based model, suitable for smaller businesses, ensuring value through rapid implementation and reduced maintenance costs.
The lack of senior technical consultants means Tier 1 support sometimes has limited experience, which could be better.
Some support personnel seem to stick to a checklist, which can be frustrating for experienced users.
Microsoft provides real-time support, which makes a big difference compared to SAP.
SAP technical support is very good.
It is scalable when moving from one version to another or adding additional components like warehouse management.
For the cloud, we have not faced any downtimes or stability issues.
Stability-wise, SAP ERP is the best product among others.
There's a gap in advanced features that other platforms like NetSuite handle better.
There is a need for improvement in consolidation and multi-country master data management.
Features that allow transactions based on barcoding should be part of the ERP component.
However, it was very costly due to the numerous integrations we had.
The pricing for Dynamics 365 Business Central is reasonable.
The pricing for SAP ERP is medium but slightly on the higher side.
It provides localized compliance for every country, covering VAT compliances, taxing policies, and corporate taxes.
The value for money is very high as it fits the business well.
Microsoft Dynamics 365 Business Central is scalable, as it was able to grow with increasing business demands.
The consistent integrations and real-time data analytics in SAP ERP significantly enhance the decision-making process by facilitating follow-ups and action points.
Microsoft Dynamics 365 Business Central is a cloud-based enterprise resource planning (ERP) solution developed by Microsoft. It is designed to help small and mid-sized organizations streamline and automate their financial, supply chain, and project management processes. Business Central offers a range of tools and features to support collaboration and communication and provides real-time visibility into business performance.
With Business Central, organizations can manage their financials, including general ledger, accounts payable, accounts receivable, and cash management. It also offers supply chain management capabilities, including inventory management, purchase order management, and sales order management. In addition, Business Central supports project management, including project tracking, project billing, and resource management.
Microsoft Dynamics 365 Business Central Features
Microsoft Dynamics 365 Business Central has many valuable key features. Some of the most useful ones include:
Microsoft Dynamics 365 Business Central Benefits
There are many benefits to implementing Microsoft Dynamics 365 Business Central. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Microsoft Dynamics 365 Business Central is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user-friendly, has good integrations, and is flexible.
Sasinath V., Project Consultant ( Scale Up) at a tech vendor, says, "For me, the main strengths of Microsoft Dynamics NAV are that it's user-friendly and light. These are its major wins. I have used other ERPs and their architecture was a little more complex when compared to the Microsoft Dynamics NAV architecture."
"The solution's integrations and interface are very good,” mentions Alonso R., Director de Servicios at Kc ERP group.
Another PeerSpot reviewer, Kamesh G., Vice President - Information Systems at a media company shares what he likes most about the solution: "I have found the flexibility to be very valuable. It's highly flexible, and at least for us, it has been effective. It is also highly functional."
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