SAP ERP and Infor LN are two major products in the ERP category, with SAP ERP having a competitive edge due to its extensive integration tailored for large enterprises.
Features: SAP ERP includes robust finance management, scalable functionalities, and security with industry-specific solutions. It's noted for its integration across various functions. Infor LN excels in manufacturing and planning capabilities, offers strong customization and extensibility, and simplifies supply chain tasks, making it ideal for mid-sized to large businesses.
Room for Improvement: SAP ERP is criticized for its complexity, cost, outdated interface, and third-party integration challenges. A transition to newer platforms like SAP S/4HANA might resolve some issues. Infor LN needs better user interface design, report customization, finance and HR modules, and support for multi-site operations.
Ease of Deployment and Customer Service: SAP ERP is deployable on-premises, hybrid cloud, and public cloud, with solid support despite high costs. Users appreciate live chat but desire faster issue resolutions. Infor LN offers flexible deployment with strong support, yet customer service varies in quality across regions.
Pricing and ROI: SAP ERP is known for its premium pricing, complex licensing, and high maintenance costs, leading to ROI taking three to four years. Infor LN offers quicker ROI through cloud options, but transparency in pricing and extra costs for maintenance remain concerns.
Infor has saved us time by bringing a large division into one language and has saved us money.
SAP ERP did provide value for money.
They respond quickly and are helpful overall.
My overall experience contacting Infor technical support is good.
It was very quick, and we didn't have many tickets, but every time any issues arose, they were very quickly resolved.
SAP technical support is very good.
The technical support is good, but you do not get it from the beginning as you must go up the ladder.
Infor is a 100% scalable solution that supports our needs.
The system is scalable.
It is scalable when moving from one version to another or adding additional components like warehouse management.
The scalability of SAP ERP is excellent.
Production processes would be on hold without stability, so it is quite important that the software is very stable.
Stability-wise, SAP ERP is the best product among others.
Improvements in AI features for the UI could enhance the overall experience.
We have problems with the database, not with Infor - with the Oracle database.
The user interface of Infor LN could be more intuitive for common users.
SAP ERP has been left behind as they moved to S/4HANA with the HANA database.
Features that allow transactions based on barcoding should be part of the ERP component.
We are using version 6.0 and it meets our needs.
Infor LN is cost-effective when compared to solutions like SAP.
The price is seven on a scale of one to ten, with SAP being more expensive than Infor LN.
Small and medium companies can struggle with the pricing.
The pricing for SAP ERP is medium but slightly on the higher side.
It simplifies tracking by following every transaction in the system, allowing finance to see online each finance transaction from production orders, purchase orders, inventory, and project-wise.
Infor LN is compatible with our company size and is cost-effective compared to other ERP solutions like SAP.
The most valuable feature of Infor LN is the support and educational tools it provides.
The consistent integrations and real-time data analytics in SAP ERP significantly enhance the decision-making process by facilitating follow-ups and action points.
SAP ERP is particularly strong in manufacturing, from production planning to plant maintenance, then Material Management itself, and managing warehouse management and inventory control.
SAP ERP has impacted our organization positively because it is highly customizable to build any process we have in our companies and to write programs.
| Product | Market Share (%) |
|---|---|
| SAP ERP | 17.2% |
| Infor LN | 5.4% |
| Other | 77.4% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 31 |
| Midsize Enterprise | 30 |
| Large Enterprise | 76 |
From the largest global manufacturing enterprises with complex multisite needs to smaller, single-site organizations, Infor LN is enterprise resource planning (ERP) software that features capabilities designed to meet the unique business requirements of manufacturers. Infor LN offers fast and cost-effective deployment with integration on the shop floor and across the supply chain with financials, quality management, service management, order management, and business partners. Contextualized, industry-specific analytics help you gather real-time data and monitor metrics for improved communication with business partners wherever they are.
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