SAP ERP Reviews

The tool's use case varies daily, involving different implementations, change requests, and records.

The valuable feature of SAP ERP is that everything is connected and under one roof, creating a unified system. During SAP implementation, we seamlessly migrate data from various ERP systems, addressing the diverse range of client applications, programs, and ERPs that require interface connections. Post-implementation, everything is consolidated into a single system.

I believe there's room for improvement in terms of user experience. Some users express frustration with the need to click through multiple steps, making the system less user-friendly. While the older SAP system lacked a visually appealing and user-friendly interface, the new interface, while modern-looking, could be better from a functional standpoint. Despite its improved aesthetics, users may find it less convenient due to the need to search for specific functions.

I have been working with the solution for over 12 years.

Yes, it's highly scalable. SAP ERP operates within an open-source framework, allowing clients the flexibility to modify anything they need. If they wish to make changes, we consult with them, understand their requirements, and then write the necessary programs to accommodate those changes.

I have worked with solutions based on client requirements.

The solution is expensive and is best-suited for large enterprises.

I have worked with UiPath.

I rate the solution an eight out of ten.

It is easy to use for someone only if they are trained and have the skills to use it. For those having no experience with the solution, it's almost impossible for them to use it. There is a need and requirement for some training to be provided to those planning to use the solution. Presently, the solution's interface is not intuitive.

I have been working with SAP ERP for ten years. I am currently working on SAP ERP EHP 7. I am a customer of the solution.

It is a stable solution.

Around 200 people in my company work with the solution.

The solution's technical support is fine. They do help users to sort out the issues related to the solution. I rate the technical support an eight out of ten.

The last time we faced an issue using the solution, it took the technical support team a while to resolve it, but I think it is because it was not on a production system but on a test system to which they give low priority. However, I felt the technical support team should have provided me with the appropriate assistance even though the product was used in a test environment. Also, I always try to avoid seeking help from the technical support team as I prefer looking for documentation, or I seek support from my peers.

Positive

Previously, I worked with a product from Microsoft. I wouldn't say that Microsoft's product was better than SAP ERP. However, I would say that Microsoft's product had more capacity, processes, and functionalities than SAP ERP, which was meant to support small businesses. But, SAP ERP has much more specialized features suitable for bigger industries.

The solution's deployment process was easy for me since I have experience in deploying it. However, it may not be straightforward for someone else. Since it is not a PnP device and there are so many moving parts, there is a high chance of the person involved in its deployment process making a mistake. But, over time, one gets to know and learn what to do when something happens. Even though issues are there in the solution, I am able to use it after fixing it.

I was not a part of one of the latest instances involving the implementation process of the solution, but I have carried out the implementation process in many other places. So based on my experience, the implementation process takes about six months.

Our company has experienced a return on investment using the solution. Some people in my company look into the areas related to the solution.

The pricing is based on the license per user, which I think makes the solution a bit costly, especially for Africa and Kenya. The price for the solution is the same for everybody, so they are able to generate the same revenue from companies in Europe. Basically, the prices of the solution are high, and we don't have that much revenue. We have to choose a mix of licenses for SAP ERP, so we can't choose just one type of license. Even though the mix of licenses has both expensive and cheap ones, one has to buy the expensive ones since there is a minimum ratio to be considered while purchasing their licenses. Additionally, our company had to pay 22% of the amount for the solution's licenses for maintenance and support.

We decided to move to SAP S/4HANA from SAP ERP since we wanted an upgrade, and it had to be done someday. Also, we felt that SAP ERP will get discontinued at some point.

Since it is a superior product in terms of its functionalities to my company, I rate the overall solution a nine out of ten.

We primarily use the solution for logistics, finance, asset management, and accounting.

I like that it is applicable to so many use cases. 

It has been quite stable so far. 

Technical support is helpful and responsive. 

It's very scalable. 

The product is easy to use. 

I don't see room for improvement; we use a lot of specifics in our version.

The only feature that is not available in our current version is web access.

We'd like to have mobile access. 

The solution isn't great for smaller companies since it does cost quite a bit for licensing. The price could be lower.

I've used the solution since 2006.

The stability is great. I'd rate it nine out of ten. There are no bugs or glitches. It doesn't crash or freeze. It is reliable. 

It offers good scalability. I'd rate the ability to expand eight out of ten. You can grow out f you need to. 

We do not have plans to change solutions. While we're planning to switch to the new version of SAP S/4, we will stay with our ERP.

Technical support has been good. They are always available to us if we need them. We are satisfied with the level of support we get. 

We did not previously use a different solution before jumping into this product. This was our first ERP. 

I wasn't involved in the first deployment as it was in 2006. However, I was involved in the migration from the old version to the current version. That process was quite complex since we use a lot of specifics in our version. That made it difficult. We had to bring all the specific programs to the new version and also test all the specifics.

There is another technical team that is responsible for the licenses and the number of users. I don't directly handle pricing.

We're a customer and end-user. 

I really recommend it to new clients as we have all the modules in one system, and it's scalable and easy to use.

Personally, I'm very satisfied with it. From the technical side to the functional side, we are satisfied. I would rate it nine out of ten.

We use this solution to review processes the parent company implements in China. Extra configurations on the system are included based on optimization proposals, and we can optimize the functions to the requirements. In addition, I work as a certified MM consultant and have access to minimal usability functions.

A valuable feature is the application of customer feedback to improve the system by the retailer. Millions of dollars have been saved doing this. Improvements relating to costing structures can be made, and the system usability from on-premise to cloud and the terabytes and gigabytes required in the system have dramatically reduced. An example is working in the MM area with the system. Only a simple vendor had master data and many tables. From 40, the SAP on the cloud or the HANA version has reduced it to two tables. So it's a significant decrease still growing. By applying customer feedback, they have improved as retailers of their products.

We have never had a bad experience with this solution, except for how the system is over-customized. When customizing, it bypasses the standard protocols, and SAP is not a very dynamic system. It's static, and rules drive it. So when the system does not allow the creation of custom codes to bypass protocols, it becomes slightly offsetting because the system no longer functions as an SAP system. This information is based on the current features provided at our company.

Additionally, we would love more integration with the functions we need. For example, the core SAP is minimal. It runs basic things, but we would like the inclusion of contract management and warehouse management in the deployed standard releases and not as add-ons. The add-ons are costly, and companies don't want to purchase them. However, if the add-ons were free, it would be great.

We have been using this solution for about 28 years. We use the ECCC enhancement package seven.

The solution is stable. For example, you'll have issues if you don't do your patches regularly in other software. However, for this solution, the production environment is very stable.

The solution is scalable. We can add users to the system without issues, but getting them loaded on the system requires approval. When you load a user on SAP and understand what the user is supposed to do, it takes you about five minutes to load the user. Currently, we have about 638 users on the system, and about 60% are active users. Currently, we have about 638 users in different roles on the system.

I rate my experience with customer service and support as excellent. The one time we reached out to them for issues, they were efficient in their responses and response time.

The implementation is very straightforward when implemented directly with the right team. However, if you are migrating from another system, the implementation is more difficult because you have many compatibilities, and the deployment timeline varies. For example, in one of the companies I previously worked at, we started in 2004 and ended in 2008, but other issues elongated the process. As a result, we did the complete handover in 2008. At another company, we began in 2014 and ended in 2016. However, they were already using the system, but it wasn't fully deployed until 2016, as the modules were completed based on business requirements.

From my perspective, when you deploy it, the SAP instantly comes with several users and a pre-given user license. Each additional user added charges differently, and additional license fees are applied. Regarding HANA, there is a split in finance core asset management, inventory management, and supply chain, and they have buckets with the ERP on the previous version. There can also be add-ons. However, the standard things required by the business must be structured together and not charged as stand-alone as they are now with the HANA cloud versions.

Currently, the estimate for the license per user is between 20,000 to 40,000 USD. Although I am unsure of the exact number it costs in that range, every time I request a new user, I have to justify the need to my company because they claim it falls in that range per user license.

We chose this solution because of its stability, and the system offered everything we wanted. In my company, I primarily research IFS, and this solution was the first time I heard of IFS and SAP because they met all our work requirements. Since we work in mines, we use different systems like geology, metal and accounting, and they need to integrate with SAP, and SAP is very flexible for that.

I rate this solution a ten out of ten. I'll advise individuals who want to use this solution for the first time to ensure they get the right team to implement it. It might be expensive, but I'll advise them to use the SAP team because SAP regularly deploys the best staff. The experience throughout the project is super. Most times, end users get disappointed in system performance or the scalability of the system function because of the implementers. Once you have a good team and project manager, you can meet timelines and deliverables and have a smooth implementation process. It takes under six months to implement SAP fully with the right team. This solution is good but can improve by including more integration functions in the next release.

My company's clients use SAP ERP to improve their business processes, aligning the company's finances and inventory management. The tool also helps my company's clients to meet the regulations and compliances of the government or the countries where they operate.

SAP ERP is useful to make business processes more efficient and to bring in better controls within an organization.

It is the business process that SAP ERP captures very well as it supports the business process and evolves with the organization. Being one of the oldest ERP systems, a company can buy SAP and use it for the longest time they can think of, and they don't need to change the ERP system, which is one of the biggest advantages SAP ERP offers.

SAP ERP's interface is pretty easy nowadays, as it has evolved over time and has been made as user-friendly as a person would like it.

SAP ERP's initial setup phase needs to be simplified.

I have been using SAP ERP for more than twenty-two years. My company has a partnership with SAP ERP. My company also resells products offered by SAP.

Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution a ten out of ten.

There are multiple partners of SAP providing customer support service to users, so their quality differs from one another.

I rate the technical support an eight out of ten.

Positive

I rate SAP ERP's initial setup a seven to eight on a scale from one to ten, where one is difficult, and ten is easy. It is not easy to implement SAP ERP because it's not a one-sided affair and requires joint efforts from SAP's partner and the tool's customer, making it a two-way effort or a joint effort. If you use SAP ERP with SAP Best Practices, then I would rate the initial setup a ten out of ten.

SAP offers users multiple options and allows SAP ERP to be deployed on the cloud. SAP ERP's latest or newer versions are all on the cloud, but it can also be deployed on an on-premises model.

The solution can be deployed in four to five months.

Depending on the requirements of my company's client, the product's deployment team varies anywhere between five to twelve people.

I rate the product's price a seven on a scale of one to ten, where one is cheap, and ten is expensive. SAP ERP is a costly tool. If you compare SAP ERP with its competitors like Microsoft or Oracle, then you may find that the products from SAP are a little bit cheaper when compared to the tools offered by Oracle. Compared to Microsoft, SAP is expensive.

If I compare SAP ERP with its competitors like Microsoft or Oracle, then I rate SAP a ten out of ten, but the ratings may vary depending on the industry where SAP is used. Considering the manufacturing and distribution sector, I rate SAP a ten out of ten, but if you use SAP in the banking and financial sector, then I rate it a seven out of ten. Different industries have different preferences.

I think SAP ERP is a complete tool. SAP offers the ultimate ERP solution they shift to, especially when they want to move to a better solution. SAP ERP gives users flexibility. SAP ERP is good the way it is currently. The ecosystem of the tool is good. There are many SAP partners across the world who can support SAP's customers. Over time, SAP has evolved, as it now has new features and facilities. SAP keeps growing with time.

SAP ERP is a process. When customers decide that they want to buy or they want to implement SAP, most of them, or 80 percent of them, have already used some ERP solution in the past, and they now want to move to the next level, owing to which they want to shift to SAP. My company recommends people implement SAP ERP in their environment from day one as it is the best thing to do.

I rate the overall tool a ten out of ten.

We use SAP ERP mainly for CRM.

I like the solution's ability to close plans and resource requirements in deals.

When I entered or itemized closing plans step by step on how to close deals, the solution helped me to materialize how I wanted to close the deal. It forced me to think about how to do it. If you have a vague idea of how to do it, different ways appear when you put it on paper or type it on a keyboard. The solution also monitors if I'm executing all the steps that I define necessary to closing a deal.

SAP ERP was not very user-friendly. Some features and functions are quite obsolete. For example, we had some scoring where the total had to be 100%. I could only enter figures from 100 to 150 or just only 90. There was a lot of manual work.

I have worked with SAP ERP for nine years.

Companies in certain segments find the solution scalable. For companies that require SAP, where employees are required to have high flexibility in changing processes, SAP ERP is not the right software. However, the solution is very scalable for large companies with 1,000 employees and more.

When I was using SAP, there were 80,000 users.

The first line of support has low-skilled people who just resolve some problems. They hand the problem over to the second level if it is more sophisticated. Unfortunately, as a customer, you often have to describe your issue or problem again to those on the second level.

Likewise, if support is 24/7, there could be different support centers, and you might have to describe your problems to different support centers across the globe again and again.

Neutral

From the user's point of view, the solution is easy to set up. You don't need to modify anything while setting up the solution. I rate the initial setup a nine out of ten.

The time taken to deploy the solution depends upon many factors, such as the number of modifications, change requests, and the complexity of data migration. It also matters if it is for one or a few small countries. Setting up SAP ERP can take half a year or several years.

I rate SAP ERP's pricing a six or seven out of ten.

I recommend SAP ERP, but it depends on where you are. I'm from the Czech Republic, and SAP dominates the local market. But that's not because of the product but because of the number of available consultants and their experience. By comparison, Oracle has a great solution, but no one has experience with implementation. We didn't know about all the functions and features. Likewise, if you don't have a critical mass of customers, you cannot get experience from implementation.

There are about 700 certified consultants in the Czech Republic for SAP ERP.

I rate SAP ERP an eight out of ten.

We use the FI, CO, SD, PP, and MM modules. We also use GTS.

The solution provides a high level of integration. In my previous company, we were working with Oracle, and there were a lot of reconciliation issues. We do not have such issues in SAP because everything is integrated. GTS provides a lot of value.

The production system must be upgraded. The PP and APO modules need improvement. PP has not been upgraded much, and we look forward to a new one. We do not have extended warehouse management. We are in the process of setting up a new site for a new factory, and we need the extended warehouse management functionality.

I have been using the solution since 1985.

We do not have issues with stability.

The tool provides the scalability we need. We have around 250 users.

We use a third-party vendor for technical support. The support is good. It's not always easy to get the right counterparts immediately. Sometimes, there’s a waiting period because people are busy.

Positive

We want to move to S/4HANA to take advantage of the improvements in finance. New GL provides much functionality for profit analysis, P&L, and all kinds of automation. Our S/4HANA conversion plan has a schedule of 15 months from start to finish.

The deployment is quite complex. The preparation, setting up of all the systems, and the tests are complex. We need a lot of involvement from the key users. The maintenance of the product is easy if we have the right people for the modules. We work with third-party providers. The product works fine if they know what they are doing and we have the right links inside and out. We also need knowledgeable key users in the departments.

SAP is quite expensive. It's a premium system. The other ERP systems are either similarly priced or cheaper. We pay a quarterly license fee for the product.

We have a registered number at SAP for our SAP system. We are end users. Overall, I rate the solution an eight out of ten.

I use all of the modules offered by SAP ERP, like MM, PP, QA, PM, and FICO.

SAP ERP is one of the most well-integrated solutions with all of the applications in my company, making it one of the most advantageous traits of the product.

Though SAP ERP's FICO module is a strong part of the product, its integration capabilities can be made stronger. SAP has a multiple integration table. If an entry is made in any of the modules in SAP, then its effect is required to reflect on all the other modules directly. All the entries made by a user should go in SAP ERP's FI module.

I have been using SAP ERP for eleven years. I am an end user of the solution.

SAP ERP is a very stable product.

It is a scalable solution.

More than 100 people in my company use the product.

The solution's technical support is very good. I rate the technical support a ten out of ten.

Positive

The product's initial setup phase was difficult as special people were required for the installation since it is an ERP software and not any hardware product.

A specialized person is required to deploy each module of the product. My company uses six modules of the product, so we need six different people to take care of the deployment of each module.

As it is an ERP product, the deployment part may take a long period of time to complete. The product deployment is usually taken care of as a part of a project.

The solution is deployed on an on-premises model.

My company has an implementation team to take care of the product in our company.

The price of SAP ERP is much higher when compared to the other products in the market. My company makes early payments towards the licensing costs attached to the product. There are no additional costs apart from the charges paid toward the subscription-based license offered by SAP.

As SAP ERP is a stable product, if its user has a good infrastructure, it is not difficult to maintain the product.

SAP ERP is a stable product, and if a user wants any customization to be done, which is not covered under the standard application offered by SAP, then you can make the changes to it.

I have seen how SAP S/4HANA has good features, so I suggest users try it.

I rate the overall tool a ten out of ten.