Desmond Festus - PeerSpot reviewer
Senior Officer ERP at Swakop Uranium
Real User
Top 20
Excellent and straightforward solution with great optimization capabilities
Pros and Cons
  • "The implementation is very straightforward."
  • "The system is over-customized."

What is our primary use case?

We use this solution to review processes the parent company implements in China. Extra configurations on the system are included based on optimization proposals, and we can optimize the functions to the requirements. In addition, I work as a certified MM consultant and have access to minimal usability functions.

What is most valuable?

A valuable feature is the application of customer feedback to improve the system by the retailer. Millions of dollars have been saved doing this. Improvements relating to costing structures can be made, and the system usability from on-premise to cloud and the terabytes and gigabytes required in the system have dramatically reduced. An example is working in the MM area with the system. Only a simple vendor had master data and many tables. From 40, the SAP on the cloud or the HANA version has reduced it to two tables. So it's a significant decrease still growing. By applying customer feedback, they have improved as retailers of their products.

What needs improvement?

We have never had a bad experience with this solution, except for how the system is over-customized. When customizing, it bypasses the standard protocols, and SAP is not a very dynamic system. It's static, and rules drive it. So when the system does not allow the creation of custom codes to bypass protocols, it becomes slightly offsetting because the system no longer functions as an SAP system. This information is based on the current features provided at our company.

Additionally, we would love more integration with the functions we need. For example, the core SAP is minimal. It runs basic things, but we would like the inclusion of contract management and warehouse management in the deployed standard releases and not as add-ons. The add-ons are costly, and companies don't want to purchase them. However, if the add-ons were free, it would be great.

For how long have I used the solution?

We have been using this solution for about 28 years. We use the ECCC enhancement package seven.

Buyer's Guide
SAP ERP
March 2024
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What do I think about the stability of the solution?

The solution is stable. For example, you'll have issues if you don't do your patches regularly in other software. However, for this solution, the production environment is very stable.

What do I think about the scalability of the solution?

The solution is scalable. We can add users to the system without issues, but getting them loaded on the system requires approval. When you load a user on SAP and understand what the user is supposed to do, it takes you about five minutes to load the user. Currently, we have about 638 users on the system, and about 60% are active users. Currently, we have about 638 users in different roles on the system.

How are customer service and support?

I rate my experience with customer service and support as excellent. The one time we reached out to them for issues, they were efficient in their responses and response time.

How was the initial setup?

The implementation is very straightforward when implemented directly with the right team. However, if you are migrating from another system, the implementation is more difficult because you have many compatibilities, and the deployment timeline varies. For example, in one of the companies I previously worked at, we started in 2004 and ended in 2008, but other issues elongated the process. As a result, we did the complete handover in 2008. At another company, we began in 2014 and ended in 2016. However, they were already using the system, but it wasn't fully deployed until 2016, as the modules were completed based on business requirements.

What's my experience with pricing, setup cost, and licensing?

From my perspective, when you deploy it, the SAP instantly comes with several users and a pre-given user license. Each additional user added charges differently, and additional license fees are applied. Regarding HANA, there is a split in finance core asset management, inventory management, and supply chain, and they have buckets with the ERP on the previous version. There can also be add-ons. However, the standard things required by the business must be structured together and not charged as stand-alone as they are now with the HANA cloud versions.

Currently, the estimate for the license per user is between 20,000 to 40,000 USD. Although I am unsure of the exact number it costs in that range, every time I request a new user, I have to justify the need to my company because they claim it falls in that range per user license.

Which other solutions did I evaluate?

We chose this solution because of its stability, and the system offered everything we wanted. In my company, I primarily research IFS, and this solution was the first time I heard of IFS and SAP because they met all our work requirements. Since we work in mines, we use different systems like geology, metal and accounting, and they need to integrate with SAP, and SAP is very flexible for that.

What other advice do I have?

I rate this solution a ten out of ten. I'll advise individuals who want to use this solution for the first time to ensure they get the right team to implement it. It might be expensive, but I'll advise them to use the SAP team because SAP regularly deploys the best staff. The experience throughout the project is super. Most times, end users get disappointed in system performance or the scalability of the system function because of the implementers. Once you have a good team and project manager, you can meet timelines and deliverables and have a smooth implementation process. It takes under six months to implement SAP fully with the right team. This solution is good but can improve by including more integration functions in the next release.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sara Sara - PeerSpot reviewer
IT Engineer at Maroc Telecom ADSL
Real User
Top 10
Easy to use and expand with helpful support
Pros and Cons
  • "It has been quite stable so far."
  • "The only feature that is not available in our current version is web access."

What is our primary use case?

We primarily use the solution for logistics, finance, asset management, and accounting.

What is most valuable?

I like that it is applicable to so many use cases. 

It has been quite stable so far. 

Technical support is helpful and responsive. 

It's very scalable. 

The product is easy to use. 

What needs improvement?

I don't see room for improvement; we use a lot of specifics in our version.

The only feature that is not available in our current version is web access.

We'd like to have mobile access. 

The solution isn't great for smaller companies since it does cost quite a bit for licensing. The price could be lower.

For how long have I used the solution?

I've used the solution since 2006.

What do I think about the stability of the solution?

The stability is great. I'd rate it nine out of ten. There are no bugs or glitches. It doesn't crash or freeze. It is reliable. 

What do I think about the scalability of the solution?

It offers good scalability. I'd rate the ability to expand eight out of ten. You can grow out f you need to. 

We do not have plans to change solutions. While we're planning to switch to the new version of SAP S/4, we will stay with our ERP.

How are customer service and support?

Technical support has been good. They are always available to us if we need them. We are satisfied with the level of support we get. 

Which solution did I use previously and why did I switch?

We did not previously use a different solution before jumping into this product. This was our first ERP

How was the initial setup?

I wasn't involved in the first deployment as it was in 2006. However, I was involved in the migration from the old version to the current version. That process was quite complex since we use a lot of specifics in our version. That made it difficult. We had to bring all the specific programs to the new version and also test all the specifics.

What's my experience with pricing, setup cost, and licensing?

There is another technical team that is responsible for the licenses and the number of users. I don't directly handle pricing.

What other advice do I have?

We're a customer and end-user. 

I really recommend it to new clients as we have all the modules in one system, and it's scalable and easy to use.

Personally, I'm very satisfied with it. From the technical side to the functional side, we are satisfied. I would rate it nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
SAP ERP
March 2024
Learn what your peers think about SAP ERP. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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Mustapha Sedki Ben Romdhane - PeerSpot reviewer
Sourcing Purchasing Manager at Nexans autoelectric GmbH
Real User
Top 5Leaderboard
Simple to use, but could benefit from having a bit more diversity added to it

What is most valuable?

The solution is simple to use.

What needs improvement?

Introducing diversity into this solution could be beneficial for discovering new and improved deployment processes. Once we acquire experience with one, we can then utilize the other as needed. The pricing of the solution could be improved.

What do I think about the scalability of the solution?

I will need to have more experience with the product to comment on this.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing could be improved.

What other advice do I have?

I rate SAP ERP a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Wael Elsagh - PeerSpot reviewer
Solutions Architect at EJADA
Real User
Top 5Leaderboard
Beneficial financial module, useful pre-reconfigured setup, and simple setup
Pros and Cons
  • "The most valuable feature of SAP ERP is the financial module, pre-configured packages, and plenty of features. The solution is updating and adding new features that are helpful."
  • "When there is a system error it provides an error code and a lot of times these can be complicated. The support team could have more knowledge to be able to assist with these situations more promptly."

What is our primary use case?

We are using SAP ERP in the public sector for manufacturing and R & D.

The solution can be deployed on-premise and in the cloud.

What is most valuable?

The most valuable feature of SAP ERP is the financial module, pre-configured packages, and plenty of features. The solution is updating and adding new features that are helpful.

For how long have I used the solution?

I have been using SAP ERP for approximately seven years.

What do I think about the stability of the solution?

There can be some stability issues.

What do I think about the scalability of the solution?

SAP ERP is scalable. You are able to add administrative modules to increase the features. There are many other modules that can be added, such as the Linux framework and the business technology platform.

For an on-premise deployment, there needs to be administration monitoring of all services. This is because there can be a lot of resources being used that have to be monitored on the server. We have found some instances of overloading in the reports.

The cloud deployment is managed by the cloud provider and it is highly scalable.

I have approximately 10 clients using this solution.

I rate the scalability of SAP ERP a nine out of ten.

How are customer service and support?

When there is a system error it provides an error code and a lot of times these can be complicated. The support team could have more knowledge to be able to assist with these situations more promptly.

How was the initial setup?

The setup of SAP ERP can be simple because there are pre-configured setups. This allows for similar implementation for clients. Cloud deployment can be easier. The on-premise takes more time to build the servers and systems.

We followed the active SAP methodology for the implementation of the solution. We then gather all the details needed for the business to complete the implementation, such as realization, customer training, and integration. We then support the customer for a few months after we deploy it.

A typical project can take seven to eight months to finish implementation.

What about the implementation team?

We do the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a one-time license that is needed to use the solution. The support is what is needed to be renewed annually.

What other advice do I have?

I would recommend this solution.

I rate SAP ERP a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
SAP Platform Advisory at a tech services company with 10,001+ employees
Real User
Seamless integration, plenty of features, but support could improve
Pros and Cons
  • "The most valuable feature of SAP ERP is the integration. It can be seamlessly integrated across the board."
  • "The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit."

What is our primary use case?

We use SAP ERP for running the entire business enterprise. Most large companies run an ERP for their supply chains. Starting from taking orders all the processes through to delivery, such as finance.

What is most valuable?

The most valuable feature of SAP ERP is the integration. It can be seamlessly integrated across the board.

What needs improvement?

The user interface can be more intuitive and user-friendly by having it be more menu-driven, this would be a large benefit.

For how long have I used the solution?

I have been using SAP ERP for approximately 20 years.

What do I think about the stability of the solution?

SAP ERP is reliable and stable.

What do I think about the scalability of the solution?

The solution is highly scalable.

How are customer service and support?

There are different levels of support, with some requiring additional fees. I am not happy with any of the support I have received from SAP ERP.

How was the initial setup?

The initial implementation is very complex. It is a very large complex system.

What about the implementation team?

SAP ERP is a complex system, it takes a lot of people to maintain it. Depending on many factors of the implementation environment would determine the number of required maintenance or support staff. However, at least eight to ten people are the minimum required only to maintain and support SAP ERP. This number does not include the business or functional side of the operation of the solution, this number is only for the infrastructure side.

What's my experience with pricing, setup cost, and licensing?

The solution can cost approximately $1 million a year for maintenance for a small-size company and can grow from there. Approximately $1 million is needed for a good-size company.

What other advice do I have?

SAP ERP is one of the best solutions. It's complex, but it can do a lot of things. If you are considering implementing SAP ERP, make sure you have a business process straight before you implement such a large solution. Streamline your business process and try to achieve standardization, instead of trying to customize things, use industry standards.

I rate SAP ERP a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Harish Golla - PeerSpot reviewer
SAP Consultant at Quadricit
Real User
Top 10
Helpful system integrations, flexible, and high availability
Pros and Cons
  • "The most valuable features of SAP ERP is the flexibility and functionality. It is one of the best ERPs I have seen in the market."
  • "The reporting feature could improve in SAP ERP. It could benefit from being more flexible."

What is our primary use case?

We are using SAP ERP for typical ERP use cases.

The solution can be deployed on the cloud and on-premise.

How has it helped my organization?

The solution has helped organizations with the integration of other systems.

What is most valuable?

The most valuable features of SAP ERP is the flexibility and functionality. It is one of the best ERPs I have seen in the market.

What needs improvement?

The reporting feature could improve in SAP ERP. It could benefit from being more flexible.

For how long have I used the solution?

I have been using SAP ERP for approximately 10 years.

What do I think about the stability of the solution?

I rate the stability of SAP ERP a ten out of ten.

What do I think about the scalability of the solution?

I rate the scalability of SAP ERP a ten out of ten.

How are customer service and support?

I rate the support of SAP ERP a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of SAP ERP is complex. However, if you have a good team it can be easier.

The deployment time can depend on the size of the company.

What was our ROI?

I have received a return on investment using SAP ERP.

What's my experience with pricing, setup cost, and licensing?

The price of SAP ERP is high, but it is worth the money. The maintenance and support can be expensive. There should be a different price model for businesses that are not as large to be able to afford it.

If the price of the solution was less it would be able to reach more of my customer.

I rate the price of SAP ERP a three out of ten.

What other advice do I have?

I rate SAP ERP a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Information Systems Manager at a manufacturing company with 10,001+ employees
Real User
Top 20
A good solution for standardizing across processes but customizations are expensive
Pros and Cons
  • "The solution can easily be standardized across processes."
  • "Customizations are a bit expensive."

What is our primary use case?

Our company uses the solution within our European branch for ERP functionality such as configurations for sales, purchases, and production. 

We have 15,000 users across various departments including IT, sales, and business development. We are planning to upgrade to the newest version soon. 

What is most valuable?

The solution can easily be standardized across processes. 

What needs improvement?

Customizations are a bit expensive. 

For how long have I used the solution?

I have been using the solution for fourteen years. 

What do I think about the stability of the solution?

The solution's stability is perfect across our 15,000 users. 

Any stability issues are likely caused by manual configurations that do not have correct master data to run properly. 

How are customer service and support?

Technical support is not very good so I rate it a seven out of ten. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used Infor but switched because we needed a global solution. 

How was the initial setup?

The setup is difficult so implementation consultants are needed. 

What about the implementation team?

We utilized consultants for our first implementation and it took eighteen months. Our internal team included ten IT specialists and ten business development staff.

Typical rollouts include a team of 20-30 people. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive so I rate cost a five out of ten. 

What other advice do I have?

To save costs, use the standard solution with few customizations and ensure your data is good quality.  

I rate the solution a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Olaf Dölz - PeerSpot reviewer
Senior Solution Engineer at Winshuttle
Real User
Top 5
Provides many interfaces, which allows you to build satellites around it with other SAP or third-party solutions
Pros and Cons
  • "There are many interfaces, so you really can build satellites around it like with other SAP stuff or even third-party stuff."
  • "If big companies are going for SAP and they would like to install it, they should know that it still needs time. Implementation will cost a lot of money."

What is our primary use case?

In the past, it was a pure on-premise solution. As the market has gone on, SAP is all also delivering hybrid or public and private clouds. Because you can configure SAP for huge automotive factories — like Rolls-Royce and Mercedes-Benz, for example — they do have some development inside of these kinds of software. Therefore, it's really difficult to bring everything into the cloud. 

So, although SAP is making a lot of business with the hybrid or private and public cloud solutions, I think there are still others who would like to use solutions other than pure cloud solutions. This is my impression.

What is most valuable?

I'm an old-fashioned guy, so I feel better when I have GUI. So, not a web browser. This makes me feel better because of security issues.

What needs improvement?

If big companies are going for SAP and they would like to install it, they should know that it still needs time. Implementation will cost a lot of money. I would really appreciate it if the software tools had something like template solutions where you didn't have to spend too much time and effort to configure. Instead, the process would run in the software with just a click. So, I'd like to see better provision of templates.

For how long have I used the solution?

I started as a consultant. I have 25 years of end-user experience and experience as an implementation consultant.

What do I think about the scalability of the solution?

Right now, because of all these different deployment methods like cloud, the scalability is very good. There are plenty of options you can select. It's not a pure public cloud solution. You still have the possibility to go for on-premise or to go for hybrid and use these super large services like Amazon Web Services or go with a small private IT provider. Scalability is very high in my opinion.

How are customer service and support?

Their technical support is available 24/7. They provide good support. On a scale of 1 to 5, I would give it a 4.

How was the initial setup?

Initial setup is complex. I would rate the setup a 4 out of 5.

What other advice do I have?

I would rate this solution 8 out of 10.

There are many interfaces, so you really can build satellites around it like with other SAP stuff or even third-party stuff. The entity relationship is the basis for the whole business in the world. For example, the relationships between the customer, vendor, materials, orders, invoices, and so on. For me, this system is very logical. It's complex, but once you understand it, it's perfect.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
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