SAP ERP Reviews

We use the FI, CO, SD, PP, and MM modules. We also use GTS.

The solution provides a high level of integration. In my previous company, we were working with Oracle, and there were a lot of reconciliation issues. We do not have such issues in SAP because everything is integrated. GTS provides a lot of value.

The production system must be upgraded. The PP and APO modules need improvement. PP has not been upgraded much, and we look forward to a new one. We do not have extended warehouse management. We are in the process of setting up a new site for a new factory, and we need the extended warehouse management functionality.

I have been using the solution since 1985.

We do not have issues with stability.

The tool provides the scalability we need. We have around 250 users.

We use a third-party vendor for technical support. The support is good. It's not always easy to get the right counterparts immediately. Sometimes, there’s a waiting period because people are busy.

Positive

We want to move to S/4HANA to take advantage of the improvements in finance. New GL provides much functionality for profit analysis, P&L, and all kinds of automation. Our S/4HANA conversion plan has a schedule of 15 months from start to finish.

The deployment is quite complex. The preparation, setting up of all the systems, and the tests are complex. We need a lot of involvement from the key users. The maintenance of the product is easy if we have the right people for the modules. We work with third-party providers. The product works fine if they know what they are doing and we have the right links inside and out. We also need knowledgeable key users in the departments.

SAP is quite expensive. It's a premium system. The other ERP systems are either similarly priced or cheaper. We pay a quarterly license fee for the product.

We have a registered number at SAP for our SAP system. We are end users. Overall, I rate the solution an eight out of ten.

I use all of the modules offered by SAP ERP, like MM, PP, QA, PM, and FICO.

SAP ERP is one of the most well-integrated solutions with all of the applications in my company, making it one of the most advantageous traits of the product.

Though SAP ERP's FICO module is a strong part of the product, its integration capabilities can be made stronger. SAP has a multiple integration table. If an entry is made in any of the modules in SAP, then its effect is required to reflect on all the other modules directly. All the entries made by a user should go in SAP ERP's FI module.

I have been using SAP ERP for eleven years. I am an end user of the solution.

SAP ERP is a very stable product.

It is a scalable solution.

More than 100 people in my company use the product.

The solution's technical support is very good. I rate the technical support a ten out of ten.

Positive

The product's initial setup phase was difficult as special people were required for the installation since it is an ERP software and not any hardware product.

A specialized person is required to deploy each module of the product. My company uses six modules of the product, so we need six different people to take care of the deployment of each module.

As it is an ERP product, the deployment part may take a long period of time to complete. The product deployment is usually taken care of as a part of a project.

The solution is deployed on an on-premises model.

My company has an implementation team to take care of the product in our company.

The price of SAP ERP is much higher when compared to the other products in the market. My company makes early payments towards the licensing costs attached to the product. There are no additional costs apart from the charges paid toward the subscription-based license offered by SAP.

As SAP ERP is a stable product, if its user has a good infrastructure, it is not difficult to maintain the product.

SAP ERP is a stable product, and if a user wants any customization to be done, which is not covered under the standard application offered by SAP, then you can make the changes to it.

I have seen how SAP S/4HANA has good features, so I suggest users try it.

I rate the overall tool a ten out of ten.

One of the most relevant features is that the product connects to every software. Our third parties can integrate through SAP ERP extremely easily, integrate with data transfer and communicate within the solution. The solution is reliable for external connections that other software doesn't provide.

The service could be more user-friendly regarding transition codes. There are more than 65,000 four and six-digit codes from every field and domain. A person like me, or anyone else, can't remember all of them. So something easier to remember or work with would be an improvement for all SAP products, not just ERP.

I started working with S/4HANA three years back. But overall, I've been working in SAP ERP for more than nine years. Right now, most clients are on S/4. If we have the latest version of SAP ERP, we call it S/4. 

The solution is not 100% stable. Working in a 24/7 environment, I face disasters day and night. Every work process operates in the backend. If a process goes down, once we identify the exact issue, we have a disaster center with all the data we copied on our servers. We can recover all the files and data from there. So the solution needs improvement.

I work for a parent company, and they have some other vendors to whom we provide support because we work for tech.

If we're talking only about administration, setting up our landscape is very complex. 

We have a huge number of servers. The SAP software itself is more than 100 gigabytes. It takes two to three days to download SAP software from the SAP service marketplace. And installing the server itself takes months. It's not easy.

Because I was representing third parties as their solution provider. I already knew most features and functions, so I never went to another vendor for support. But in such cases, if I can't resolve an issue, I log a ticket to an SAP technical team like the core SAP team or the SAP Support Portal. 

Overall, I would rate the solution seven out of 10.

Most S/4 ERP solutions are cloud-based. BPC is totally cloud-based. Most of our data servers are cloud-based, and Information Steward is also cloud-based.

All the data and more used to be stored locally. Nowadays, however, all the data, including S/4HANA, is only on the cloud. They're planning to move everything into the cloud, even ACC, because of space and wasted storage issues.

We have 22,263 SAP ERP end users, for which we require a team comprising around 25 technical and as many as 74 functional members.

We use the tool's HCM modules for human resources. If I want to see the employee master data, I can view or edit it. I can also use it to check the time and leave management modules to see how many employees are taking leave and their working hours. These are the main functions I've been using it for in day-to-day business operations.

The solution has made the most significant impact on our human resources function, specifically in HR operations and HR analytics. One feature of SAP ERP that I found most valuable is its use of codes for accessing specific functions.

For instance, using codes to view employee master data was helpful. The processing time was lengthy when dealing with a large amount of employee data. I believe SAP ERP could be faster, especially considering that my laptop's RAM is relatively low despite having a good processor. This delay in processing becomes particularly noticeable when dealing with thousands of employee records.

The tool's multi-integration system capability is good. The P30 module, which consists of employee master data, is connected to all the other modules.

The benefits of using SAP ERP are significant. All employee data is centralized at the backend, ensuring easy access and management. One of the key advantages is real-time updates. For example, changes made in the master data automatically reflect across all other HR modules, such as attendance, learning and development, training, and performance appraisal. This integration eliminates the need for manual updates and reduces the risk of data duplication or loss.

The product can be a little slow when dealing with thousands of employee data.

Stability-wise, the tool is quite stable. It works in uncertain environments and functions well on office Wi-Fi and other Wi-Fi networks. I can generate reports, download them, and save them in a self-formatted manner. This is quite helpful as it's compatible with Microsoft tools like Microsoft Teams and OneDrive, making it easy to share the reports. 

The tool is scalable. My company has around 2,000 employees. 

I haven't contacted technical support yet. 

The tool is easy to deploy. 

I rate SAP ERP a nine out of ten. I would advise individuals looking into implementing it to review the help manual available thoroughly. Familiarizing oneself with the info types within SAP ERP is crucial. For instance, understanding codes like "PA30" for viewing employee master data can be immensely helpful.

The solution is simple to use.

Introducing diversity into this solution could be beneficial for discovering new and improved deployment processes. Once we acquire experience with one, we can then utilize the other as needed. The pricing of the solution could be improved.

I will need to have more experience with the product to comment on this.

The initial setup is straightforward.

The pricing could be improved.

I rate SAP ERP a seven out of ten.

It is easy to use for someone only if they are trained and have the skills to use it. For those having no experience with the solution, it's almost impossible for them to use it. There is a need and requirement for some training to be provided to those planning to use the solution. Presently, the solution's interface is not intuitive.

I have been working with SAP ERP for ten years. I am currently working on SAP ERP EHP 7. I am a customer of the solution.

It is a stable solution.

Around 200 people in my company work with the solution.

The solution's technical support is fine. They do help users to sort out the issues related to the solution. I rate the technical support an eight out of ten.

The last time we faced an issue using the solution, it took the technical support team a while to resolve it, but I think it is because it was not on a production system but on a test system to which they give low priority. However, I felt the technical support team should have provided me with the appropriate assistance even though the product was used in a test environment. Also, I always try to avoid seeking help from the technical support team as I prefer looking for documentation, or I seek support from my peers.

Positive

Previously, I worked with a product from Microsoft. I wouldn't say that Microsoft's product was better than SAP ERP. However, I would say that Microsoft's product had more capacity, processes, and functionalities than SAP ERP, which was meant to support small businesses. But, SAP ERP has much more specialized features suitable for bigger industries.

The solution's deployment process was easy for me since I have experience in deploying it. However, it may not be straightforward for someone else. Since it is not a PnP device and there are so many moving parts, there is a high chance of the person involved in its deployment process making a mistake. But, over time, one gets to know and learn what to do when something happens. Even though issues are there in the solution, I am able to use it after fixing it.

I was not a part of one of the latest instances involving the implementation process of the solution, but I have carried out the implementation process in many other places. So based on my experience, the implementation process takes about six months.

Our company has experienced a return on investment using the solution. Some people in my company look into the areas related to the solution.

The pricing is based on the license per user, which I think makes the solution a bit costly, especially for Africa and Kenya. The price for the solution is the same for everybody, so they are able to generate the same revenue from companies in Europe. Basically, the prices of the solution are high, and we don't have that much revenue. We have to choose a mix of licenses for SAP ERP, so we can't choose just one type of license. Even though the mix of licenses has both expensive and cheap ones, one has to buy the expensive ones since there is a minimum ratio to be considered while purchasing their licenses. Additionally, our company had to pay 22% of the amount for the solution's licenses for maintenance and support.

We decided to move to SAP S/4HANA from SAP ERP since we wanted an upgrade, and it had to be done someday. Also, we felt that SAP ERP will get discontinued at some point.

Since it is a superior product in terms of its functionalities to my company, I rate the overall solution a nine out of ten.

We primarily use the solution for logistics, finance, asset management, and accounting.

I like that it is applicable to so many use cases. 

It has been quite stable so far. 

Technical support is helpful and responsive. 

It's very scalable. 

The product is easy to use. 

I don't see room for improvement; we use a lot of specifics in our version.

The only feature that is not available in our current version is web access.

We'd like to have mobile access. 

The solution isn't great for smaller companies since it does cost quite a bit for licensing. The price could be lower.

I've used the solution since 2006.

The stability is great. I'd rate it nine out of ten. There are no bugs or glitches. It doesn't crash or freeze. It is reliable. 

It offers good scalability. I'd rate the ability to expand eight out of ten. You can grow out f you need to. 

We do not have plans to change solutions. While we're planning to switch to the new version of SAP S/4, we will stay with our ERP.

Technical support has been good. They are always available to us if we need them. We are satisfied with the level of support we get. 

We did not previously use a different solution before jumping into this product. This was our first ERP. 

I wasn't involved in the first deployment as it was in 2006. However, I was involved in the migration from the old version to the current version. That process was quite complex since we use a lot of specifics in our version. That made it difficult. We had to bring all the specific programs to the new version and also test all the specifics.

There is another technical team that is responsible for the licenses and the number of users. I don't directly handle pricing.

We're a customer and end-user. 

I really recommend it to new clients as we have all the modules in one system, and it's scalable and easy to use.

Personally, I'm very satisfied with it. From the technical side to the functional side, we are satisfied. I would rate it nine out of ten.

Our company uses the solution within our European branch for ERP functionality such as configurations for sales, purchases, and production. 

We have 15,000 users across various departments including IT, sales, and business development. We are planning to upgrade to the newest version soon. 

The solution can easily be standardized across processes. 

Customizations are a bit expensive. 

I have been using the solution for fourteen years. 

The solution's stability is perfect across our 15,000 users. 

Any stability issues are likely caused by manual configurations that do not have correct master data to run properly. 

Technical support is not very good so I rate it a seven out of ten. 

Neutral

We previously used Infor but switched because we needed a global solution. 

The setup is difficult so implementation consultants are needed. 

We utilized consultants for our first implementation and it took eighteen months. Our internal team included ten IT specialists and ten business development staff.

Typical rollouts include a team of 20-30 people. 

The solution is expensive so I rate cost a five out of ten. 

To save costs, use the standard solution with few customizations and ensure your data is good quality.  

I rate the solution a seven out of ten.