Infrascale Backup & Disaster Recovery Reviews

Many entities report a positive ROI from Infrascale Backup & Disaster Recovery. Users highlight profitability and protection benefits. Its implementation saved companies from potential collapse and resulted in significant cost savings compared to previous solutions. The quick restoration process minimizes downtime, which is crucial for high-end clients to avoid financial losses. Clients commonly recognize the value when efficient recovery is needed, with numerous users achieving high profit margins and competitive pricing.

Infrascale Backup & Disaster Recovery offers a flexible pricing model that charges based on data volume and appliance requirements, integrating smoothly with MSPs. Pricing can be negotiated, though it is generally considered competitive. Licensing is billed monthly, with costs potentially rising for long retention periods. The company is praised for its fair pricing approach and willingness to negotiate discounts. While their list prices may appear high, many users find the overall value justifies the costs.

• "I appreciate their pricing. We went for this solution for its pricing."
• "The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others."
• "They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users."

Organizations primarily use Infrascale Backup & Disaster Recovery for disaster recovery services, including cloud-based backups, on-premises appliance installations, and replicating data to Infrascale Cloud. Managed service providers and IT support firms leverage it to back up infrastructures and virtual servers for clients, ensuring continuity in case of system failures or disasters. They integrate it for both online and hybrid installations, utilizing it for routine data protection and efficient recovery operations across various environments.

Customers report that Infrascale Backup & Disaster Recovery's customer service is responsive and knowledgeable. The support team receives praise for quick responses, effective problem solving, and proactive communication. Users note improved support quality over time, and dedicated account managers enhance their experience. Some mention language barriers and time zone challenges, but users appreciate the personal attention and thorough follow-ups. Technical expertise and efficient case handling are valued, often scoring high marks from satisfied clients.

Infrascale Backup & Disaster Recovery's initial setup is praised for its simplicity and efficiency. Users highlight straightforward deployment and configuration processes, often completed in minimal time, whether on-premises or in the cloud. With helpful support and guidance from Infrascale, users navigate initial installations and subsequent deployments smoothly. Any challenges faced, such as sizing or scheduling, are manageable with assistance. As a result, many find integrating new instances or transitioning existing setups hassle-free and effective.

Infrascale Backup & Disaster Recovery offers scalable options that accommodate diverse business needs with varying capacities. Users appreciate its flexibility, allowing smooth expansion despite different requirements or growth rates. Some encounter obstacles, mainly related to hardware limitations or storage management. The organization provides timely support, addressing specific client concerns efficiently. Effective scaling depends on initial configurations, proper resource allocation, and proactive communication. Large and small enterprises successfully utilize the system, demonstrating adaptability in different environments.

Infrascale Backup & Disaster Recovery is highly stable, with most users noting no issues with lagging, crashing, or downtime. Recent improvements have resolved past concerns. Users highlight excellent reliability and minimal maintenance needs. While some encountered backup issues related to redirected folders and local caching, support was responsive in resolving these. Users appreciate the quick integration and cloud usability, rating stability highly and acknowledging effective support and communication.