Arcserve UDP vs Infrascale Backup &amp; Disaster Recovery comparison

Arcserve UDP vs. Infrascale Backup & Disaster Recovery

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

1.0

Arcserve UDP achieved full ROI in 12 months through efficiency, storage benefits, and significant cost savings.

Sentiment score

6.2

Infrascale Backup & Disaster Recovery boosts profitability and reliability, reducing downtime and costs while enhancing protection and recovery efficiency.

No quotes available

For more quotes and insights, download the Arcserve UDP report

No quotes available

For more quotes and insights, download the Infrascale Backup & Disaster Recovery report

Customer Service

Sentiment score

7.0

Arcserve UDP support receives mixed reviews, with some praising responsiveness while others face delays and lack regional expertise.

Sentiment score

7.4

Infrascale Backup & Disaster Recovery's support is praised for responsiveness, expertise, and improved efficiency, effectively addressing customer needs.

I have local support; we have a team that has expertise in the solution, so we usually resolve situations in-house without sending questions to Arcserve.

For more quotes and insights, download the Arcserve UDP report

Software Solutions Architect at SPEData

Their average mean time to resolve open tickets is an hour.

President at IT1 Service

The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.

Hans Seidl

President at LET US DEAL WITH IT, LLC

The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.

For more quotes and insights, download the Infrascale Backup & Disaster Recovery report

President at a media company with 11-50 employees

Scalability Issues

Sentiment score

4.6

Arcserve UDP is praised for scalability, with mixed views on cloud scaling, but favored for integration and management features.

Sentiment score

5.5

Infrascale Backup & Disaster Recovery scales well with added hardware, but some face challenges with unexpected capacity and configuration issues.

No quotes available

For more quotes and insights, download the Arcserve UDP report

One person can manage hundreds and hundreds of endpoints without any issues.

For more quotes and insights, download the Infrascale Backup & Disaster Recovery report

President at IT1 Service

Stability Issues

Sentiment score

7.5

Arcserve UDP is highly stable, with improved reliability, minimal issues, and successful data management, despite occasional legacy system concerns.

Sentiment score

7.5

Infrascale Backup & Disaster Recovery is stable and efficient, with responsive support and manageable software limitations.

No quotes available

For more quotes and insights, download the Arcserve UDP report

I would rate the stability a ten out of ten.

President at IT1 Service

There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.

For more quotes and insights, download the Infrascale Backup & Disaster Recovery report

President at a media company with 11-50 employees

Room For Improvement

Arcserve UDP users face integration, performance, and support challenges, seeking better security, cloud interaction, and improved functionality.

Infrascale Backup & Disaster Recovery needs bandwidth control, clearer pricing, improved dashboard, Linux support, security upgrades, and better integration.

No quotes available

For more quotes and insights, download the Arcserve UDP report

Many customers do not rely on just one cloud provider and want to work with multiple clouds.

President at a media company with 11-50 employees

When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.

For more quotes and insights, download the Infrascale Backup & Disaster Recovery report

President at IT1 Service

Setup Cost

Arcserve UDP offers flexible licensing and competitive pricing, though some users find it expensive compared to competitors.

Infrascale Backup offers flexible pricing and responsive support, appealing to small enterprises, though costs can vary and seem complex.

Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.

For more quotes and insights, download the Arcserve UDP report

Software Solutions Architect at SPEData

We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.

Gregory Lemmon

Co-Founder | Director | CTO | vCISO | Lead Consultant Infrastructure & Cloud at UBIQUITY Ltd

To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.

President at IT1 Service

The per-terabyte pricing is very competitive compared to the others.

For more quotes and insights, download the Infrascale Backup & Disaster Recovery report

President at a media company with 11-50 employees

Valuable Features

Arcserve UDP provides efficient, user-friendly data protection with features like deduplication, cloud replication, and cross-platform support for easy management.

Infrascale Dashboard is valued for its ease, reliable backup, intuitive disaster recovery, and seamless local and cloud options.

I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly.

For more quotes and insights, download the Arcserve UDP report

Software Solutions Architect at SPEData

What I like the most about it is that backups and restores are simple, straightforward, and clean.

President at IT1 Service

Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.

For more quotes and insights, download the Infrascale Backup & Disaster Recovery report

President at a media company with 11-50 employees

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

32nd

Ranking in Disaster Recovery (DR) Software

22nd

Average Rating

7.6

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Infrascale Backup & Disaste...

Ranking in Backup and Recovery

27th

Ranking in Disaster Recovery (DR) Software

15th

Average Rating

9.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Cloud Backup (24th), Disaster Recovery as a Service (6th), SaaS Backup (13th)

Mindshare comparison

As of March 2026, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.2%, down from 1.2% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
Infrascale Backup & Disaster Recovery	0.7%
Arcserve UDP	1.2%
Other	98.1%

Backup and Recovery

Featured Reviews

Has supported hybrid IT environments effectively and offers strong data protection

Software Solutions Architect at SPEData

With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.

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Hans Seidl

President at LET US DEAL WITH IT, LLC

Backups and restores are easy and we can do on-site disaster recovery within minutes

The benefits of using Infrascale Backup & Disaster Recovery become evident very quickly. You have the solution on-prem and can restore files and servers on-prem as well. You can set up certain virtual machines on-prem if you need them. If a machine goes down or has an error, you can put the machines into the cloud, which is very important if there's a fire or a disaster, where you really have to get the business working again. It's very quick. I saw those benefits immediately; that was one of the reasons we moved certain customers over to the Infrascale solution. They had different solutions in place before and were not happy with the amount of time it took to restore data or perform disaster recovery. We tested it out and ran some server restores before signing the customer up for the solution. It is very important for my organization that Infrascale Backup & Disaster Recovery is available via a single dashboard. I have multiple customers, so being able to see all of them in one single dashboard and drill deeper into the servers is very important for me. Infrascale's unified dashboard has helped me save time. Infrascale's ability to restore data is great, fast, and very efficient.

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See which vendors are best for you

Use our free recommendation engine to learn which Backup and Recovery solutions are best for your needs.

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885,264 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

Marketing Services Firm

Comms Service Provider

Healthcare Company

15%

Construction Company

11%

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	10
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	17
Large Enterprise	2

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.

What is your experience regarding pricing and costs for Infrascale Platform?

The pricing of Infrascale Backup & Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and the...

What needs improvement with Infrascale Platform?

What I would like to see improved or enhanced in Infrascale Backup & Disaster Recovery includes additional features for scalability.

What is your primary use case for Infrascale Platform?

I can describe a few use cases for Infrascale Backup & Disaster Recovery, which we primarily use for data protection and recovery.

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Product Reports

Arcserve UDP

Download Arcserve UDP product report

Infrascale Backup & Disaster Recovery

Download Infrascale Backup & Disaster Recovery product report

Infrascale Backup & Disaster Recovery report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

Infrascale Platform

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

Infrascale overcomes the complexity of creating backup and disaster recovery solutions without sacrificing performance and reliability. We provide fast, secure recovery that enables customers to feel confident that their data is fully protected from any type of disaster, whether it be operational, environmental, or malicious. Infrascale provides data protection for SaaS applications, endpoints, and servers.

SaaS BACKUP

Protect Microsoft 365, Google Workspace, Box, Dropbox, and Salesforce data from accidental deletion and malicious attacks. Infrascale Cloud Application Backup (ICAB) provides customers with essential data protection that isn’t included in their SaaS provider’s limited retention policies. It also protects the broadest set of SaaS applications and delivers ease of use and ease of deployment.

ENDPOINT BACKUP

Direct-to-cloud backup and recovery solution for endpoints. Infrascale Cloud Backup (ICB) provides unlimited retention and version history, MSI installer and single pane of glass management, and ransomware anomaly detection. This delivers ease of use, ease of management, and protection from cybersecurity threats.

SERVER BACKUP AND DISASTER RECOVERY

Boot ready in minutes to run your systems when they go down due to any reason including server crashes, ransomware attacks, or natural disasters. Infrascale Backup & Disaster Recovery (IBDR) provides boot-ready time for failover that averages 2 minutes as well as unlimited disaster recovery and failover testing. In order to eliminate downtime and data loss, IBDR also provides a centrally managed Infrascale Management Dashboard.

Infrascale

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies

Arcserve UDP vs. Infrascale Backup & Disaster Recovery