Try our new research platform with insights from 80,000+ expert users
Bitrix24 Logo

Bitrix24 Reviews

Vendor: Bitrix24
3.7 out of 5

What is Bitrix24?

Get the report
Helped 864,155 peers since 2012

Featured Bitrix24 reviews

Bitrix24 mindshare

As of August 2025, the mindshare of Bitrix24 in the CRM category stands at 2.0%, up from 1.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM

PeerResearch reports based on Bitrix24 reviews

TypeTitleDate
CategoryCRMAug 1, 2025Download
ProductReviews, tips, and advice from real usersAug 1, 2025Download
ComparisonBitrix24 vs Microsoft Dynamics CRMAug 1, 2025Download
ComparisonBitrix24 vs Salesforce Sales CloudAug 1, 2025Download
ComparisonBitrix24 vs SAP CRMAug 1, 2025Download
Suggested products
TitleRatingMindshareRecommending
Jira4.1N/A91%274 interviewsAdd to research
Microsoft Dynamics CRM3.99.9%93%79 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
20%
Comms Service Provider
10%
Construction Company
7%
Retailer
6%
Media Company
6%
Educational Organization
6%
Insurance Company
6%
University
5%
Non Profit
4%
Hospitality Company
3%
Recreational Facilities/Services Company
3%
Manufacturing Company
2%
Financial Services Firm
2%
Government
2%
Performing Arts
2%
Healthcare Company
2%
Renewables & Environment Company
2%
Non Tech Company
1%
Individual & Family Service
1%
Wholesaler/Distributor
1%
Real Estate/Law Firm
1%
Engineering Company
1%
Energy/Utilities Company
1%
Security Firm
1%
Consumer Goods Company
1%
Sports Company
1%
Computer Retailer
1%
Legal Firm
1%
Logistics Company
1%
Marketing Services Firm
1%
 

Bitrix24 reviews

Sort by:
Abasiakama Bassey - PeerSpot user
Founder at Elxae Hub
Verified user of Bitrix24
Sep 18, 2023
A project management tool that offers great scalability and stability

Pros

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution. "

Cons

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
Miguel Molano - PeerSpot user
Sales Manager at Soutec
Verified user of Bitrix24
Nov 8, 2024
Efficient contact management with enhanced automation and good reliability

Pros

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

Cons

"There is a need for better integration with ERP solutions. "
Find out what your peers are saying about Bitrix24. Updated July 2025
864,155 professionals have used our research since 2012.
Miguel Molano - PeerSpot user
Sales Manager at Soutec
Verified user of Bitrix24
Oct 29, 2024
Data organization enhanced with seamless automation and pipeline management

Pros

"The data entry functionality is excellent, and the pipeline views and filters are highly useful. "

Cons

"We need full ERP integration to take all our processes in one platform."
SS
Program Manager at SmtsTech
Verified user of Bitrix24
Feb 6, 2024
A project management solution that can be used for team collaborations, but new users may find it a little complex to use

Pros

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

Cons

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
Gabrielle Ugan - PeerSpot user
Commercial Director at a tech services company with 51-200 employees
Verified user of Bitrix24
Sep 5, 2022
Highly customizable tool, but is very complex

Pros

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

Cons

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
Dariusz Barcikowski - PeerSpot user
IT Manager at ""Matcom" Marcin Sebastian Ziółek" Marcin Sebastian Ziółek
Verified user of Bitrix24
Feb 8, 2024
A user-friendly solution that can be used for project management and CRM

Pros

"Bitrix24 is a user-friendly solution that is easy to use."

Cons

"The solution’s performance could be made faster."
Dmitry Kondratyev - PeerSpot user
Project manager at New Nets Integration
Verified user of Bitrix24
Apr 16, 2023
Data Interpretation Features Simplify Data Organization And Standardization

Pros

"The data interpretation feature in Bitrix24 is good."

Cons

"Bitrix24’s interface needs to be improved."
KD
Finance Department at SASDC
Verified user of Bitrix24
Aug 14, 2022
Fully integrated package with a lot of functionality, but requires extensive configuration and training

Pros

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

Cons

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."