monday.com and Bitrix24 are both noteworthy contenders in the realm of project management tools. While monday.com appears to have an upper hand in task management with its user-friendly timelines and workflows, Bitrix24 stands out with its CRM and collaboration tools, proving particularly advantageous for sales and marketing teams.
Features: monday.com offers customizable workflows, strong automation, and seamless integration capabilities with visual timelines for tasks. Bitrix24 features robust CRM capabilities, effective communication tools like video conferencing, and a comprehensive set of collaboration tools.
Room for Improvement: monday.com users express a need for enhanced automation, more integration options, and improved reporting features. Bitrix24 could better its ERP integration, streamline workflows, and make the user interface more intuitive.
Ease of Deployment and Customer Service: monday.com provides deployment flexibility across various cloud configurations and is known for its responsive customer service, though some seek more personalized support. Bitrix24 primarily uses Public and On-premises setups, offering adequate customer service with potential to enhance direct assistance, especially for free users.
Pricing and ROI: monday.com, while offering reasonable value, has higher pricing tiers, which could be prohibitive for some. Bitrix24 is more cost-effective, particularly with its free version, although advanced features might require higher-tier plans. Both platforms are appreciated for improving workflow efficiency and productivity.
We have about 14% of time savings on average on a given project and about 17 to 18% in cost savings as well.
It efficiently helps to centralize planning, tracking, and collaboration.
I have seen a return on investment with monday.com, specifically time saved.
I would rate the customer support on a scale of one to ten as a ten
I would rate their customer service a ten.
We only had one issue with logging in a few months back and we were able to get on monday.com customer support and get the resolution for our issue within an hour, which was great.
Within about four to five months of rolling this out across teams, we got usage rates up to anywhere between 70 to 85% of members within each of the teams that we rolled out using monday.com on a daily basis or a few times a week.
monday.com's scalability is great.
Regarding scalability, monday.com is easy to scale up as my needs change.
We got on the phone with our rep and the IT support team and we were able to get our issues resolved within an hour.
Their support team is very helpful, so even if there is an issue or a question, they answer quickly.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
Role-based access control is the main thing I would identify when it comes to needed improvements for monday.com.
It is quite expensive.
The basic, standard, and pro plans range from $12 to $24 per user per month.
Licensing being somewhat challenging, having to choose which users we had and such things.
monday.com saves time and gets everyone on the same page within my team.
monday.com has impacted my organization positively by reducing the amount of work we do to keep track of information and making it easier to maintain records.
Automation has had the biggest impact on my workflow because we are able to automate small, tedious, and time-consuming tasks, thereby saving a lot of time.
| Product | Mindshare (%) |
|---|---|
| monday.com | 3.2% |
| Bitrix24 | 1.1% |
| Other | 95.7% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 182 |
| Midsize Enterprise | 28 |
| Large Enterprise | 32 |
Bitrix24 is a highly customizable platform offering tools for CRM, project management, and team collaboration. Its features are tailored for organizations seeking stable solutions with integration capabilities. Despite challenges, it remains a popular choice for managing enterprise-wide tasks.
Bitrix24 provides an array of functionalities designed to streamline business operations. It includes project management, CRM integration, and collaboration tools. Users appreciate its capabilities in data entry, automation, and pipeline views, along with third-party integrations. While it excels in team collaboration and office automation, there are some aspects like marketing automation and financial workflows that could be improved. Users find challenges with integration capabilities, especially with ERP systems, and experience performance issues and bugs in mobile systems. There is a need for better support services, and extracting data can be problematic.
What are the key features of Bitrix24?Bitrix24 finds its application in sectors like sales, marketing, and customer service. Organizations utilize it to manage deals, leads, and CRM activities, with added capabilities for project management and internal communication. It serves sectors needing finance management, client proposals, and enterprise-wide task tracking.
Monday.com offers intuitive automation, seamless task creation, and easy collaboration to enhance business productivity. It enables users to integrate external apps and customize workflows effectively, saving time and improving team coordination.
Monday.com stands out with features like customizable workflows, color-coded statuses, and Gantt charts for timeline tracking. Its integration capabilities allow streamlined communication and enhanced efficiency. Users appreciate the platform's user-friendly interface and flexibility in customization. Automation and templates help reduce manual tasks significantly, providing real-time updates and notifications, which keep teams organized and informed.
What are the key features of monday.com?Monday.com is widely adopted in industries like sales, marketing, HR, and finance to improve workflow management and collaboration. It supports teams in organizing tasks and tracking project progress, offering tools like dashboards and Kanban boards for resource allocation, planning, and reporting. Departments use it for planning, onboarding, and achieving business goals.
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